Balcony

Reviews of Hotel UTO KULM car-free hideaway in Zurich

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 234 out of 430 reviews" "
Rating 8 - Good. 128 out of 430 reviews" "
Rating 6 - Okay. 39 out of 430 reviews" "
Rating 4 - Poor. 10 out of 430 reviews" "
Rating 2 - Terrible. 19 out of 430 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in May 2024
Response from Hotel UTO KULM team on 6 May 2024
Dear JessicaThank you for your five star rating and kind feedback.We are pleased that you enjoyed your stay with us.We would be very happy if we could welcome you again soon.Cordially, your Hotel UTO KULM team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Yu

Stayed 1 night in Dec 2023

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supergirl came to the rescue!!!
The instructions state the train is available every 15 minutes.....however the last train is 11:15. We arrived at the station at 11:41(in the rain). The young lady (Kamila) working the reception was wonderful. Not only did she tell us how to get to the hotel but because of my age and condition she drove to pick up point and gave us a ride to the property. She was courteous, professional and efficient. Without her help our review would be much lower! I would like to suggest that in your directions you add that the last train available is 11:15 PM.
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

PAK SENG

Stayed 1 night in Oct 2023

10/10 Excellent

Ligita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaizing place with significant views
It's amaizing place to stay in with beautiful views. Best way to reach the hotel is to use local transport which is easy to understand. People are friendly and helpful to give information. Be prepared to walk up the hill max 10 min for not fit person. But the views from hotel pays all.
Stayed 2 nights in Oct 2023
Response from Hotel UTO KULM Team on 1 Nov 2023
Dear LigitaThank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Hotel UTO KULM Team

8/10 Good

Pushpalatha, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Elio

Business traveller
Disliked: Staff & service
Nobody answer phone after 6pm, it's 45 mins uphill hike to hotel, no car access, worst Hotel communication ever experienced especially if you are a tourist, Stranded overnight and they just take your money with no care.
Stayed 1 night in Sep 2023
Response from UTO KULM-Team on 12 Oct 2023
Good day ElioThank you for taking the time to let us know about your experience with our hotel. Our hotel is located in a car-free zone. We try our best to inform our guests about directions wherever we can. For example, in the booking confirmation, on our website and on any booking platform. Our reception is open until late in the night.Sincerely, your Hotel UTO KULM-Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique location with excellent views! The restaurant was fantastic. The only difficult part is getting to the property. It is train ride then a hike up the hill with your luggage.
Stayed 2 nights in Sep 2023
Response from UTO KULM-Team on 12 Oct 2023
Good day MichaelThank you for your good review and kind feedback about your stay with us. We are happy that you enjoyed our location, the view and the restaurant. We try our best to inform our guests where our hotel is located. We have a transport for luggages and people who are unable to walk. We would be pleased to welcome you back again soon.Sincerely, your Hotel UTO KULM-Team

8/10 Good

Radenko

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Malyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
This hotel has the best view of Zurich. The staff is also extra friendly. I wish they would have shuttle service going up from the Uetilbig train since walking takes a long time and it’s also uphill.
Stayed 4 nights in Aug 2023
Response from Hotel UTO KULM team on 8 Sept 2023
Dear Mrs. MalynThank you for your good review and kind feedback regarding your restaurant visit in our house. It's nice that you liked the view, we are very pleased. We will make sure that our Team receives your praise. Your complimentary feedback is a great motivation for us to always provide our guests with a memorable stay.Our hotel is located on the Uetliberg, Zurich's local mountain. Zurich's local mountain is a nature reserve and therefore car-free. Between the Uetliberg terminus and the Hotel UTO KULM, only luggage transport for hotel guests is allowed by our electric car. Passenger transport is strictly prohibited. This is a directive of the city of Zurich and the municipality of Stallikon.We would be very happy if we could welcome you again soon.Cordially, your Hotel UTO KULM team

8/10 Good

Liu

Stayed 1 night in Aug 2023

2/10 Terrible

Julieta A

Disliked: Cleanliness, staff & service, amenities
Staff not friendly
Stayed 5 nights in Jul 2023
Response from Hotel UTO KULM Team on 10 Aug 2023
Dear Julieta A,Thank you for your feedback. We are sincerely sorry that you had a negative experience with our staff. We will address this internally to ensure that such incidents do not happen again. Your satisfaction is important to us and we hope that you will give us the opportunity to improve in the future.Yours sincerely,Hotel UTO KULM Team

8/10 Good

Thomas

Stayed 2 nights in Jun 2023
Response from Hotel UTO KULM-Team on 10 Aug 2023
Guten Tag ThomasVielen Dank für Ihre vier Sterne Bewertung.Es freut uns, dass Ihnen den Aufenthalt bei uns gefallen hat.Wir würden uns riesig freuen, wenn wir Sie bald wieder bei uns begrüssen dürfen.Herzlich, Ihr Hotel UTO KULM-Team

10/10 Excellent

Jun

Stayed 1 night in Jun 2023
Response from Hotel UTO KULM-Team on 10 Aug 2023
Guten Tag JunVielen Dank für Ihre 10 Sterne Bewertung.Es freut uns, dass Ihnen den Aufenthalt bei uns gefallen hat.Wir würden uns riesig freuen, wenn wir Sie bald wieder bei uns begrüssen dürfen.Herzlich, Ihr Hotel UTO KULM-Team

10/10 Excellent

Mei Kuk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the service by staff, courteous, friendly, helpful and professional. I highly recommend to anyone.
Stayed 2 nights in Jun 2023
Response from Hotel UTO KULM team on 10 Aug 2023
Hello Mei KukThank you very much for your good review and for the kind feedback regarding your stay at our hotel. We are glad that you enjoyed your stay with us. We also appreciate your kind words regarding our standards and service.Hopefully we will see each other again soon, we would be delighted.Cordially, your Hotel UTO KULM team

10/10 Excellent

Nadia

Stayed 1 night in Jun 2023
Response from Hotel UTO KULM-Team on 10 Aug 2023
Guten Tag NadiaVielen Dank für Ihre zehn Sterne Bewertung.Es freut uns, dass Ihnen den Aufenthalt bei uns gefallen hat.Wir würden uns riesig freuen, wenn wir Sie bald wieder bei uns begrüssen dürfen.Herzlich, Ihr Hotel UTO KULM-Team

10/10 Excellent

Tony

Stayed 2 nights in Jun 2023

10/10 Excellent

Philipp

Stayed 1 night in May 2023

10/10 Excellent

Bayan

Liked: Cleanliness, staff & service, property conditions & facilities
The view is amazing from the rooms. The wellness is not crowded. The restaurant is cozy and the food is perfect.
Stayed 1 night in May 2023

10/10 Excellent

Marcel

Stayed 1 night in May 2023

6/10 Okay

Derek

Stayed 2 nights in Apr 2023

10/10 Excellent

Rajesh

Stayed 1 night in Apr 2023

8/10 Good

Ravinder Pal

Stayed 3 nights in Apr 2023

8/10 Good

Urs

Stayed 1 night in Mar 2023

10/10 Excellent

joseph michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view. It’s worth the walk up the hill
Stayed 6 nights in Feb 2023
Response from Hotel UTO KULM on 16 Mar 2023
Dear JosephThank you very much for your good review and kind feedback.Yes, the view is definitely unique, especially when the weather is nice, the view of Zurich and the alpine panorama is breathtaking.We hope to welcome you again soon.Cordially, your Hotel UTO KULM-Team

10/10 Excellent

Sadia Sadaf

Stayed 4 nights in Feb 2023

8/10 Good

Clinton, Herndon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. However the pictures of the room were not what they offer. The walk up the hill to the hotel was cumbersome too.
Stayed 2 nights in Feb 2023
Response from Hotel UTO KULM on 16 Mar 2023
Dear ClintonThank you very much for your good review and kind feedback.We are glad that you enjoyed your stay with us.In which room did you stay? We would like to know what about the photos did not match the room.From the Uetliberg terminus you can reach the hotel after a seven-minute walk through the forest. Upon request, guests with walking difficulties and hotel guests' luggage can be picked up at the terminus.Cordially, your Hotel UTO KULM-Team

6/10 Okay

Zainab

Stayed 3 nights in Jan 2023
Response from UTO KULM-Team on 1 Feb 2023
Guten Tag Herr ZainabVielen Dank für Ihre gute Bewertung und das freundliche Feedback.Es freut uns, dass Ihnen den Aufenthalt bei uns gefallen hat.Wir würden uns riesig freuen, wenn wir Sie bald wieder bei uns begrüssen dürfen. Herzlich, Ihr Hotel UTO KULM-Team

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Our stay at hotel Uto Kulm was amazing. It really made our first trip to Switzerland so special. The hotel its self is so well situated with amazing views. There is a 10 min walk from the station but it’s a lovely walk. Very friendly and attentive staff. I had asked prior for a balcony and they sorted that out straight away. Will definitely be coming back to stay.
Stayed 3 nights in Dec 2022
Response from UTO KULM-Team on 1 Feb 2023
Dear WadeThank you for your review and kind feedback. We do our best to inform our guests about directions wherever we can. For example, in the booking confirmation, on our website and on any booking platform. Our team is also always at your disposal.We would be very happy if we could welcome you again soon.Sincerely, your UTO KULM-Team

8/10 Good

Mira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was too hot during in a night, tv remote was workin bad, maybe batterys were almost empty. Would be nice if could connect netflix from the phonescreen to the tv but it didnt work, tv was too old. Breakfast could be better for that price…
Response from UTO KULM-Team on 1 Feb 2023
Dear MiraThank you for your visit and for taking the time to let us know what you thought of your stay with us. We are very sorry that you did not have a better experience at breakfast. It is important to us to provide each of our guests with a unique experience and we are continuously working to improve our service and offerings. We hope that you will give us another opportunity to convince you of our hotel UTO KULM.Sincerely, your UTO KULM-Team

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was exceptional. From the staff, to the room, and the beautiful views and walking trails around the property. We will definitely stay at the hotel the next time we are in Zurich.
Stayed 1 night in Oct 2022
Response from Hotel UTO KULM on 7 Dec 2022
Dear Jeff,Thank you very much for the good review you have given our hotel. We are glad that you enjoyed your stay with us and hope to welcome you again soon!Sincerely, Your Hotel UTO KULM Team

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice views and friendly staff!
Stayed 2 nights in Oct 2022
Response from Hotel UTO KULM on 7 Dec 2022
Dear Nancy,Thank you very much for the good review you have given our hotel. We are glad that you enjoyed your stay with us and hope to welcome you again soon!Sincerely, Your Hotel UTO KULM Team

10/10 Excellent

Jumoom

Stayed 3 nights in Oct 2022

10/10 Excellent

Guneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is seated right at the topmost point of Zurich so beautiful views all around! Since the area in front of it is a tourist attraction, there were a lot of people walking around. It's a bit of a "hike" to get there but they offer luggage transportation so that made it much easier! We were given cards to get one free beverage but they could only be used on a glass of wine or champagne (we don't drink so they were of no use to us). There isn't much else around so make sure you grab some snacks and/or food before you go up because the only place to eat is the hotel's very expensive restaurant (40 euros for a burger!!).
Stayed 2 nights in Sep 2022

10/10 Excellent

Benjamin

Stayed 2 nights in Sep 2022

6/10 Okay

Sydnee

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Jessica

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Wouldn't Stay Again
The listing for the room I booked was completely misrepresented. Despite numerous reviews saying there was no AC, the details for the room included air conditioning. The reviews are all true. There is no AC, the rooms get hotter than it is outside, and it is very humid there. We opened our windows, thinking we could handle a few bugs coming in, but it was untenable. And during the day the wasps would come in. The traditional down coverlet with no top sheet was simply impossible to use in the summer heat. I don't know why they can't provide something more comfortable for their guests at this time of year. Also, the listing said that the mini bar was free, but the only thing that is free is a single bottle of warm still water and one of sparkling water, which they replace each day. The tap water doesn't taste the best at the hotel, and bottles of water are extremely expensive, so this was appreciated. But everything else in the mini bar had a price list. The hike to hotel is no small feat for anyone who has had a difficult day of travel or may have physical limitations. The view is beautiful of course, but I can't recommend the hotel.
Stayed 5 nights in Aug 2022
Response from Hotel UTO KULM-Team on 16 Aug 2022
Dear Rebecca Thank you very much for your review regarding your stay in our hotel. The current heat wave is indeed not easy even for us on the mountain and we are increasingly struggling with the extremely hot weather. However, air conditioning is currently not a standard in Switzerland and is not promoted on our website or on other platforms. Upon request, we can gladly place a fan in the room, but this is also not part of the standard equipment. It is of course very important to us that all our guests feel comfortable with us. That' s why we are currently trying to find a solution that works for all our guests. We sincerely apologize for the inconvenience caused. Kind regards, Hotel UTO KULM-Team

10/10 Excellent

Luong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view and solid customer service. They have a steam room and sauna and lots of water for the guests. I LOVED it here. I'll be back in this first half of my lifetime for sure.
Stayed 6 nights in Aug 2022
Response from Hotel UTO KULM-Team on 16 Aug 2022
Dear Luong Thank you very much for such a wonderful comment. We are truly happy to know you liked our customer service and the spa. We are looking forward to welcome you back in our hotel. Sincerely, Hotel UTO KULM Team

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stunning location but be ready for the hill walk….
Beautiful location situated on a hill above the city of Zurich. After parking the car we travelled to the hotel on foot through a forest area and then a short train ride before another longer uphill walk to the hotel. I’d imagine that this would be a struggle for older guests. Wonderful views from the room of the stunning countryside around the hotel but disappointed that there was no air con in very warm weather conditions. Although a little pricey the food at the restaurant was superb. My only other observation was that the reception desk team did not come across as very engaging and I didn’t always feel like I was being treated like a guest.
Stayed 2 nights in Jul 2022
Response from Hotel UTO KULM-Team on 9 Aug 2022
Dear Rob Thank you for taking the time to share your opinion and experience about your stay with us. Regarding the access to the hotel, we would like to point out that the Uetliberg is a nature reserve and therefore car-free. From the Uetliberg final station, you can reach the hotel after a seven-minute walk through the woods. Upon request, handicapped guests and the luggage of hotel and conference guests can be collected at the final station. We do our best to inform our guests about directions wherever we can. For example, in the booking confirmation, on our website and on any booking platform. The current heat wave is indeed not easy even for us on the mountain and we are increasingly struggling with the extremely hot weather. However, air conditioning is currently not a standard in Switzerland and is not promoted on our website or on other platforms. Upon request, we can gladly place a fan in the room, but this is also not part of the standard equipment. It is of course very important to us that all our guests feel comfortable with us. That' s why we are currently trying to find a solution that works for all our guests. We sincerely apologize for the inconvenience caused. Hope to see you again soon. Kind regards, Hotel UTO KULM Team

10/10 Excellent

Alin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is an amazing sight withi planty of things to do and an unforgettable experience!
Stayed 5 nights in Jul 2022
Response from Hotel UTO KULM-Team on 9 Aug 2022
Dear Alin Thank you for the great review and lovely words about your stay in our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Hotel UTO KULM Team

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hotel UTO KULM-Team on 25 Jul 2022
Dear Morten Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Hotel UTO KULM Team

4/10 Poor

III Robert William

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
While it is “eco-friendly” we ended up dragging our luggage up a gravel road (uphill, for a kilometer) as we did not know exactly when we will be arriving. They have a service that drops off luggage when leaving. The hotel front desk also did not know which conference room our conference was being being held in, (they had only two listed) and they just shrugged their shoulders, and didn’t care. Luckily a young hotel staff took us from conference room to conference room until we found it. Be prepared to pay dearly for the wine (half of a glass of white wine goes for 16 francs which is about 22 dollars. The meals are also pricey, but this is what happens when you have a view. And unless you want to walk down a kilometer, and take the train (the day we arrived it wasn’t working, so we had to take a bus), then you are probably stuck there.
Stayed 3 nights in Jul 2022
Response from Hotel UTO KULM-Team on 25 Jul 2022
Dear Robert William Thank you for taking the time to share your opinion and experience about your stay with us. It is with great regret to hear that you were not fully satisfied with your stay, especially the behaviour of our staff and the price-performance ratio. Please accept my apologies for the inconveniences caused. It is our hope that you will give us another opportunity to serve you and to convince you of our service. Kind regards, Hotel UTO KULM Team

8/10 Good

Thi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

Marion

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is impossible to get to
I was not notified at any point the difficulty in getting to this hotel and when I was told the journey I would have to make up and over a footbridge with luggage and 2 of the 4 of us with knee and hip injuries to then have to walk up a stone pebble hill to take a train then a bus … but as we were unsure we were heading in the right direction it was only then when I called the hotel to find out that the train was not running that day and it no point was I told this before hand… Then I found out I had to come all the way back to the car park to then have to walk to get to buses and then walk further seven minutes to get to the hotel with all of our luggage… They were absolutely not forthcoming with assisting or when we wanted to book elsewhere where it was easier they did not offer any kind of refund whatsoever
Stayed 1 night in Jun 2022
Response from Hotel UTO KULM-Team on 27 Jun 2022
Dear Marion Thank you for taking the time to share your opinion and experience about your stay with us. Regarding the access to the hotel, we would like to point out that the Uetliberg is a nature reserve and therefore car-free. From the Uetliberg final station, you can reach the hotel after a seven-minute walk through the woods. Upon request, handicapped guests and the luggage of hotel and conference guests can be collected at the final station. We do our best to inform our guests about directions wherever we can. For example, in the booking confirmation, on our website and on any booking platform. Kind regards, Hotel UTO KULM Team

10/10 Excellent

Yanbei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from room. Valuable price. 20 minutes direct train from Zurich HB to hotel. However, if u carried a luggage, you have to call hotel when u arrive at train station. Hotel will help to pick up the luggage from train station. Then u walk about 5-7 minutes. Great view and had fun at top of Zurich. The only thing need to think about is bug. As mountain area has more bug... If u open your window at night, for sure bugs fly in. If you afraid of bug, try not to open window. Overall super good and breakfast is nice
Stayed 2 nights in May 2022
Response from Hotel UTO KULM-Team on 27 Jun 2022
Dear Guest Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Hotel UTO KULM Team