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Reviews of Pullman Zhuhai

4.5 out of 5
Pullman Zhuhai
No. 2029 Jiuzhou Avenue, Zhuhai, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 220 reviews" "
Rating 8 - Good. 86 out of 220 reviews" "
Rating 6 - Okay. 13 out of 220 reviews" "
Rating 4 - Poor. 6 out of 220 reviews" "
Rating 2 - Terrible. 6 out of 220 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lonnie, Tarpon Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Bing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Amy.Z on 6 Sept 2021
感谢亲的五星好评，我们很荣幸您能够选择珠海中海铂尔曼酒店，我们会不忘初心，继续努力，期待我们下次再次相见，祝您生活愉快~

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
We came back to Pullman again. Still like it’s breakfast much. Chef is extraordinarily serious about the quality and service. We’re impressed about it.
Stayed 1 night in Dec 2019
Response from Eva.L on 13 Jan 2020
Dear Stephanie, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Anne, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful. Easy access to restaurants nearby and good location.
Stayed 1 night in Dec 2019
Response from Eva.L on 13 Jan 2020
Dear Anne, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Ka Shing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for breakfast
Excellent location and breakfast at hotel restaurant.
Stayed 1 night in Nov 2019
Response from Eva.L on 13 Jan 2020
Dear guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

MY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Pullman
Amazing hotel. The room is large and clean. THe bathroom is amazing like in a spa. The breakfast is phenomenal.
Stayed 5 nights in Oct 2019
Response from Eva.L on 13 Jan 2020
Dear guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Eva.L on 29 Oct 2019
Dear guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location; good staffs and good breakfast.. Good price as well
Stayed 1 night in Oct 2019
Response from Eva.L on 17 Oct 2019
Dear guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
I Was pleasantly surprised by this hotel. It’s modern, the service is very good. At breakfast you have the chance to sit outside on the terrace, which itself has a good view, not many hotels can offer this, plus a good selection of food. Thoroughly impressed by this hotel and next time I’m in the area, this will be my new 1st choice. Immediately outside the hotel there are a number of restaurants and bars plus it sits within a modern outdoes shopping complex.
Stayed 2 nights in Sep 2019
Response from Eva.L on 17 Oct 2019
Dear guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
their buffet dinner and breakfast are extremely amazing
Stayed 1 night in Sep 2019
Response from Eva.L on 25 Sept 2019
Dear Guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and polite staff. Super nice breakfast
Stayed 1 night in Aug 2019
Response from Eva.L on 25 Sept 2019
Dear guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Yuk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
10 of us booked 5 rooms.We enjoyed every moment of our stay. All 10 of us have very positive feedback. Rooms were clean and comfortable. Breakfast is excellent with good selection. Service was great too. All hotel staffs from bell boy to check in staff, room attendant and restaurant staff are courteous , sincere and well-trained . Many shops and food outlets just 1 minute walk around the corner.
Stayed 1 night in Aug 2019

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Great location!
Convenient location. Good restaurants and nightlife. Hotel seems a bit dated with carpets needing replacing. Service was excellent
Stayed 2 nights in Aug 2019
Response from Eva.L on 25 Sept 2019
Dear John, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. We will make sure your kind words will be delivered to our team, it will truly recognize their service and hard work. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Eva.L on 19 Aug 2019
Dear Guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

8/10 Good

Lap Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Eva.L on 19 Aug 2019
Dear Guest, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

10/10 Excellent

Kwok-hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in a Vibrant Precinct
Modern hotel. Amazing in every respect, including comfort, service and a sumptuous buffet breakfast. Located in a lively yet not over-crowded and well-designed precinct with a good choice of restaurants serving food of different countries and Chinese regional cuisines as well as boutique shops, departmental stores and a major supermarket. Highly recommended for business and pleasure.
Stayed 2 nights in Jul 2019
Response from Eva.L on 2 Aug 2019
Dear Kwok-hong, Warm greetings from Pullman Zhuhai! Thank you for taking time to share your positive feedback with us, we are delighted to know you had a great stay and our team was able to provide personal and instinctive services to you. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back to Pullman Zhuhai again soon. Yours Sincerely,

8/10 Good

pui man anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Variety of choices for buffet breakfast
There is a shopping street right by the hotel. Its about 10 mins by taxi to the border to macau. Staff is proactive by giving us an extra key without requesting. Lots to eat for buffet breakfast
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with good shopping and restaurants nearby. Very comfortable and quiet room.
Stayed 1 night in Mar 2019

10/10 Excellent

Ang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday cake on my birthday was nice to eat. It is a full size cake.
Stayed 1 night in Mar 2019

10/10 Excellent

Gia Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never ever stay this hotel, the staff is horrible, especial the services
Stayed 1 night in Feb 2019

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullmann Buisness Zhuhai
Hotel is very well located with Shops, Bars & Restaurants within walking distance, also a very good well stocked supermarket..
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleeping with quiet room and comfortable bad.
Stayed 1 night in Oct 2018

2/10 Terrible

Yin Ni

Liked: Cleanliness
Disliked: Staff & service
Worst hotel I’ve ever stayed at!
This is the worst experience I had ever stayed at a hotel, not to mention this is a five star hotel. We checked in late at around 11pm, staff was not welcoming with no smile at all. The woman at the front desk was not helpful and didn’t explain anything and we had to ask for every details. No escort service and we had to carry our stuffs ourselves all the way through from entering to the hotel and to our room. When I booked the hotel, we stated there would be three people staying at the same room, but all amenities were for two people only. After briefly freshen up, we have to go out and asked the concierge to get a taxi for us, he asked us to go outside and grab one on the street, and he refused to lead us where to head to, as the hotel is situated at the center of a shopping complex and it’s late at night, it took us quite a while to find to eat. Worst part was yet to come, when we got back to the hotel and was taking a shower, I didn’t realize that the drainage was blocked, the bathroom was literally flooded. We had to call the housekeeper to take care of the chaos, she actually complained why we had made such a mess! Unbelievable! Would expect a much better service from a hotel at such price! By the way, the hotel said it’s a room good for 4 people, but this is definitely a standard double room for two!
Stayed 1 night in Oct 2018

8/10 Good

Vasco

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had the reservation all wrong & would not correct it.

8/10 Good

Yeo Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money

10/10 Excellent

Roger, Plano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Zhuhai
The hotel was excellent and the staff provided exceptional service. I have stayed in 20 or more 4-to-5 star hotels in China and this one rate in the top. I can't image that there is a nicer hotel in Zhuhai.

10/10 Excellent

Tim, Duluth, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a location, foreigner friendly
My stay at this hotel was very nice. The hotel staff was always friendly and helpful. The hotel is very nice and well kept. The location is nice because there are many foreigners that visit the shopping and entertainment area nearby. I will definitely be staying here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
breakfast is great. room is comfortable and quite.

8/10 Good

Ping Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brenda, Hong Kong

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good manner, but a bit disappointing facilities
The staff was friendly and helpful. They did provide useful assistance over my stay. The room gave me a comfortable environment when we first stepped in. Although there was construction work nearby, the view was still good and open. The 2 disappointing points are poor air-conditioning system and shower system in bathroom. We felt stuffy when we were sleeping at night. The shower was at low water pressure, so it's difficult to enjoy the shower. We could find a lot of tasty restaurants nearby. If you enjoy shopping, the hotel will be a good choice for you.
Response from Serafina on 4 Jan 2016
Dear guest, Thank you for choosing Pullman Zhuhai. We are so happy to hear that you enjoy your stay with us. While thank you for your comments, and we are so sorry for the inconvenience of the air-condition and the shower. We will pay more attention to the problem you mentioned. Thank you again and welcome back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel but location is not central.
Clean, modern rooms with good service. The hotel breakfast was one top notch. However, the in-room internet connection was slow and the hotel is not centrally-located in the Gongbei neighborhood.
Response from Serafina on 5 Mar 2016
Dear guest, Thank you for choosing Pullman Zhuhai, and thanks for your comments. We will try our best to make you happy when you stay here and welcome back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meet expectations
Everything is in the right places but not to exceed any expectations!!
Response from Serafina on 26 Dec 2015
Dear guest, Thank you for the comments. We will pay more attention to our sevice and try our best to do everything one step ahead. Thank you and hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Serafina on 26 Dec 2015
Dear guest, Thank you for your comments and hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel check the location
Newest western hotel in Zhuhai nice area with bars, restaurants and shops all nearby. Location is not exactly convenient though and not easy to get a cab from.
Response from Serafina on 2 Jan 2016
Dear guest, Thank you for choosing Novotel Zhuhai. We are so happy that you enjoy your stay and like the Midtown. Thanks for your comments and if you need any help when you come back next time, just feel free to contact any staff. We are ready to serve you any time. Thank you anyway and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, very good location
Brand new hotel, I stayed only for one night since I was in trabnsit from Beijing to Hong Kong and on a 1 day business meeting trip in this upcoming great city of Zhuhai. All was impeccable, but let's say how it holds, since China is famous for building great hotels and then not doing a great maintanence. Also, great stuff and great breakfast.
Response from Serafina on 23 Oct 2015
Dear guest, Thank you for choosing Novotel Zhuhai and thanks for the comments.Hope to see you again!

10/10 Excellent

Eric Kiu Kit, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Response from Serafina on 26 Dec 2015
Dear guest, Thank you for choosing Novotel Zhuhai and thanks for the comments. We are so happy that you enjoy your stay with us. Thanks and hope to see you again!

10/10 Excellent

Eric Kiu Kit, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Response from Serafina on 26 Dec 2015
Dear guest, Thank you for choosing Novotel Zhuhai and thanks for the comments. We are so happy that you enjoy your stay with us. Thanks and hope to see you again!

8/10 Good

Tack Shan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally satisfied experience
We booked this hotel for our vacation in Macau as it is a much cheaper option and a 5-star quality hotel. Since it is new, most taxi drivers have trouble finding it but it is not far from the border.
Response from Serafina on 2 Jan 2016
Dear guest, Thank you for your comments. We are so happy to hear that you like our hotel. Since hotel and Midtown has already opened now, I'm sure you won't encounter this problem again when you come back nest time. Welcome to come back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay
overall happy with the stay one exception is that the temp control when in air condition mode does not bring the temp down to the adjust temp it only goes down to 21.5 degree C can't bring below it no matter how many hours later
Response from Serafina on 30 Oct 2015
Dear guest, Thank you for choosing Novotel Zhuhai. We are appreciate that your comments are very useful to hotel.We will pay more attention to the inspection of the faciliy and improve our service. Thanks and hope to see you again!

6/10 Okay

david o.

Liked: Cleanliness, staff & service, room comfort
Novotel Zhuhai
The room itself was great value for money as the hotel is very new and the rooms are very clean and well maintained. However, it was somewhat difficult to find the hotel precisely because it was so new the taxi driver had some difficulties finding the hotel. When I arrived, the surrounding areas were still under construction and the hotel seemed to be the only building open. Perhaps on a later visit when the shopping center/other buildings are open it will offer better a better experience.