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Reviews of Hotel Bahnhof

1 out of 5
Hotel Bahnhof
Bahnhofplatz 54, Zermatt

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 277 reviews" "
Rating 8 - Good. 95 out of 277 reviews" "
Rating 6 - Okay. 26 out of 277 reviews" "
Rating 4 - Poor. 4 out of 277 reviews" "
Rating 2 - Terrible. 4 out of 277 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yuki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really friendly, we had a pleasant stay!
Stayed 1 night in Mar 2024
Response from Hotel Bahnhof Team on 31 Mar 2024
We're really happy you enjoyed! We hope to be able to welcome you here again with us! All the best!

10/10 Excellent

MOOSEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect holiday :)
Stayed 1 night in Mar 2024
Response from Hotel Bahnhof Team on 31 Mar 2024
So happy to hear that :) All the best

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Note that there is not early check in and staff isn't there 12-2 but there is somewhere to stash luggage. You couldn't get closer to train terminal - super convenient, also right next to great pizza place and the Gornergrat train. Room was extremely basic but honestly better than expected for a single room to fit 4 adults. Did the trick.
Stayed 1 night in Mar 2024
Response from Hotel Bahnhof Team on 31 Mar 2024
Hello Tracy and thank you for taking time to leave a comment. Glad you had a nice stay here with us. Maybe see you in the future! All the best

6/10 Okay

James

Travelled with family
Great location and nice shared kitchen area
Stayed 2 nights in Mar 2024
Response from Hotel Bahnhof Team on 31 Mar 2024
Thank you very much, glad you enjoyed :) All the best

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being together, going skiing, eating chocolate and cheese, and staying at the Bahnhof!!
Stayed 4 nights in Feb 2024
Response from Hotel Bahnhof Team on 31 Mar 2024
So pleased you enjoyed! Was lovely meeting you! All the best

10/10 Excellent

xiaohua

Stayed 1 night in Jan 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to transportation shops and restaurants. Very clean. Nice staff. Good value for accommodations. Would consider coming again.
Stayed 7 nights in Jan 2024
Response from Hotel Bahnhof Team on 17 Feb 2024
Hi Rob and thank you for taking time to leave a comment. Happy you enjoyed! Was a pleasure to meet you and maybe see you in the future! All the best

8/10 Good

Jin

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent location just outside of train station! Room is very small for 4 people (me, my wife and two children). There is no elevator and had to climb stairs with luggage.
Stayed 1 night in Dec 2023
Response from Hotel Bahnhof Team on 17 Feb 2024
Hello and thank you for your comment. Glad you enjoyed! Yes, we have no elevator.. Mountain training ;)All the best to you and your family.

8/10 Good

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ling

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Really nice hostel to stay if you want some peace and quiet.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness
Ideal location if traveling by train to Zermatt or taking the cog rail to Gornergrat. The cubby dorm beds offer at least some privacy.
Stayed 2 nights in Aug 2023
Response from Hotel Bahnhof Team on 7 Aug 2023
Thank you for taking time to leave a comment. We're happy you enjoyed your stay here with us! All the best and maybe see you in the future

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia, NEW MARKET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay! Would definitely recommend!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very neat and clean staff were very helpful wish the lock to the door actually worked though
Stayed 1 night in Jun 2023
Response from Hotel Bahnhof Team on 21 Jun 2023
Morning and thank you for leaving a comment. We're glad you enjoyed your stay. The lock was repaired yesterday actually... Hopefully see you in the future! All the best - Hotel Bahnhof Team

8/10 Good

Lakshmi Narasimham

Stayed 1 night in Jun 2023

2/10 Terrible

Chuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience in Switzerland
Stayed for only 1 night. The next morning, there is completely no hot water for shower despite waiting for 2.5hours. Had to checkout of this hotel without any showering for the past 18hours. There is no lift nor help available to bring my single luggage bag upstairs which weigh more than 24kg. Most terrible hotel we have stayed throughout our 14-day trip in Swiss. Huge regret to book Bahnhof,
Stayed 1 night in May 2023
Response from Hotel Bahnhof Team on 3 Jun 2023
We're sorry you had a bad experience staying here with us. The shower problem as we talked with you - was solved. Things can unfortunately happen.The lift is in the project. That we can't change for a moment.All the best - Hotel Bahnhof Team

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to rail station, shops & restaurants. Comfortable bed. Value for money. No heating in bathroom, no mirror in room.
Stayed 1 night in Mar 2023

8/10 Good

Limary

Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms do not have bathroom you have to share and rent the towels
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff and lication where perfect for my dorm room stay. Individuals ignired self kitchen clean up, on occasion, but it was no fault of the staff. Slobs, even with private rooms, can be found anywhere.
Stayed 14 nights in Feb 2023

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bahnhof was the perfect place for us to stay. They are set up for travelers and have a ski room in the basement area with an outside access door. The kitchen is large with lots of table space to eat. The room was clean and comfortable. It was a little small with all of our ski luggage (which made the ski storage even more helpful). The shower was very nice and hot! Very walkable location. Fantastic stay!
Stayed 3 nights in Feb 2023

10/10 Excellent

Yu Min

Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was ok but overall a little disappointed with our stay here. Main issues were (1) our room was next to stairs and we heard everyone going up and down during the night, (2) bed was uncomfortable - pillows were pretty much nonexistent (very flat) + duvet wasn’t that warm, there were also small holes and rips in the bedding, (3) sink didn’t drain properly, (4) the reception is closed between 11am-2pm so we had to pay to store our luggage at the station. The hotel had lockers but you could only get a key from reception which was closed…. Pros: good location next to station and convenient for zermatt and price. Would spend a little extra for somewhere nicer next time
Stayed 1 night in Feb 2023

10/10 Excellent

Lim

Travelled with family
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Slept in "The Hole" in the attic
The 6 bed mixed room is in the attic without much light and a climb to get there. Bathroom is down the ladder. As I arrived, I found that my bed was already occupied (all of them in the room were) and there was a 7th bed in what can be described as a hole with no lights or electrical outlets. The worker offered me to charge the phone by leaving at their desk or to sit there (like anyone just arriving wants to do either of these) and they did not attempt to determine who was in the wrong place. Oddly enough there were sheets on the 7th bed as if they were expecting it to be used (and oversold the room). Fine place to stay otherwise, seemingly lazy and/or lying staff so would not recommend as you might end up in the Hole.
Hole
Stayed 1 night in Jan 2023

10/10 Excellent

philip

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and is in an excellent location. Staff was always very helpful. We had a great stay !!

10/10 Excellent

Nara

10/10 Excellent

Wenli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location

10/10 Excellent

Thomas

Stayed 1 night in Sep 2022

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Gunjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Right across the station.
Stayed 1 night in Sep 2022

8/10 Good

Jacqueline

Stayed 2 nights in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022

10/10 Excellent

Donald

Stayed 1 night in Aug 2022
Response from PHILIPP on 21 Aug 2022
thank you, see u soon :) PHILIPP

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would recommend the Hotel Bahnhof! Obviously very close to the train station which is helpful. Our room was very clean (double room with private bathroom). So great you could store luggage before check in and after check out. We liked that you could use the kitchen to save some money. Would stay here again for sure!
Stayed 1 night in Jul 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
We are pleased that you liked it. We hope to see you again soon.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Hostel. I did not know that when I booked. But it was a great place, very clean, wonderful to have use of a kitchen. Perfect location right by the train station.
Stayed 1 night in Jul 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
We are pleased that you liked it. We hope to welcome you as our guest again soon. See you soon.

10/10 Excellent

Katherine T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bahnhof was a little gem. We were on a budget and could not afford much in Zermatt. I didn't realize when I booked that it was a hostel / hotel. However, it turned out to be the best for us. We shopped in the local grocery store and ate our meals in the communal kitchen, which was clean and very convenient. We also enjoyed the laundry facilities (halfway through our trip). The room was comfortable and clean. The shower was strong. The desk clerk was very helpful and nice. If you're looking for a nice place to stay on a middle class traveler's budget, this is your place. But, bring your phone or laptop. There wasn't a tv.
Stayed 2 nights in Jul 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
Thank you for your review, we look forward to welcoming you again soon :) Hotel Bahnhof Zermatt PHILIPP

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!
Stayed 1 night in Jul 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
We are pleased that you liked it. We hope to welcome you as our guest again soon. See you soon.

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we particularly liked about this property was that it was right in front of the train station so we didn't have to take a taxi. The staff was very helpful and friendly and it was convenient for shopping, dining etc. We had not noticed that this was a hostel when we booked it and were a bit dismayed when we arrived and found that we had a shared bathroom, but it turned out okay. We never had any problems having to wait for facilities the entire time we were there.
Stayed 4 nights in Jun 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
Thank you for your review, we look forward to welcoming you again soon :) Hotel Bahnhof Zermatt PHILIPP

10/10 Excellent

Tak Po

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, large pantry and perfect staff.
Stayed 4 nights in Jun 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
We are pleased that you liked it. We hope to welcome you as our guest again soon. See you soon.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessable.....basic clean rooms....totally fit the incredible setting.
Stayed 1 night in Jun 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
Thank you! See u soon :) Hotel Bahnhof Zermatt

10/10 Excellent

Hui Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for Zermatt
We stayed in a double room with attached bathroom. Even though the room is relatively small for 2 persons with luggages, but the condition of the room is excellent! The shower temperature control and water pressure is good, the room temperature is well controlled, even though outside is 1 degree Celsius, we are kept warm in the room. The bathroom natural ventilation is good, the room is clean. The staffs are well manners and friendly, the check in / out process is hassles-free. Overall are excellent
Stayed 2 nights in Jun 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
Thank you for your review, we look forward to welcoming you again soon :) Hotel Bahnhof Zermatt PHILIPP

8/10 Good

Akhtar

Stayed 1 night in Jun 2022
Response from Hotel Bahnhof Zermatt on 7 Aug 2022
Thank you for your review, we look forward to welcoming you again soon :) Hotel Bahnhof Zermatt PHILIPP

8/10 Good

Boyun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
It’s a pleasant place. Simple but works well. Kitchen is great!
Stayed 1 night in Mar 2022

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top property in a great location. Basic hotel but everything you need, super clean and friendly people staying there.
Stayed 4 nights in Feb 2022

10/10 Excellent

manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, near train, shopping stores and restaurants!
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet. Location is very convenient to everything in Zermatt.
Stayed 2 nights in Dec 2021