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Reviews of Sheraton Xi'an North City Hotel

4.5 out of 5
Sheraton Xi'an North City Hotel
No. 32 Wei Yang Road, Xi'an, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 237 reviews" "
Rating 8 - Good. 59 out of 237 reviews" "
Rating 6 - Okay. 18 out of 237 reviews" "
Rating 4 - Poor. 6 out of 237 reviews" "
Rating 2 - Terrible. 5 out of 237 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ligen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fabulous as it’s near everything and easily accessible to most tourist places!
Stayed 3 nights in Mar 2024

10/10 Excellent

Yau Loong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with very reasonable prices
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, immaculately clean. A first class hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Helium

Liked: Cleanliness, staff & service, property conditions & facilities
Close to underground stations and many malls within walking distance.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything above.
Stayed 11 nights in Oct 2023

10/10 Excellent

JOANNA

Stayed 1 night in Sep 2023

10/10 Excellent

Maeva

Liked: Cleanliness, staff & service, property conditions & facilities
easy to access public transportation and taxis
Stayed 3 nights in Sep 2023

10/10 Excellent

Lin Tang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and price worthy
Stayed 4 nights in Sep 2023

10/10 Excellent

Maeva

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniences
Stayed 3 nights in Sep 2023

10/10 Excellent

Shuixin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel service is outstanding, and the location is incredibly convenient.
Stayed 2 nights in Jul 2023

10/10 Excellent

Zhiyi

Stayed 3 nights in Dec 2022

6/10 Okay

Bocca

Liked: Cleanliness
Staff are friendly. However, some of staff need to be further trained in order to provide better services.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2019
Response from Lucia Li on 13 Jan 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly staff. clean and good breakfast.
Stayed 3 nights in Jan 2020
Response from Lucia Li on 10 Jan 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Lucia Li on 6 Jan 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very helpful, I have no complaints, communication was a bit difficult but we got through it, you just need some patience
Stayed 2 nights in Dec 2019
Response from Lucia Li on 6 Jan 2020
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Wai Sun Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Lucia Li on 1 Dec 2019
尊敬的赛瑞喜来登贵宾， 感谢您入住西安赛瑞喜来登大酒店并抽出宝贵的时间对酒店进行点评。我们非常愉快的获知此次的总体入住体验令您满意！非常感谢您对我们的支持，我们期待着您的再次光临。祝好！ 西安赛瑞喜来登大酒店

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in the Xi’an with its easy access to subway, which is linked to the train station...
Stayed 1 night in Nov 2019
Response from Lucia Li on 15 Nov 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel to stay
Stayed 3 nights in Nov 2019
Response from Lucia Li on 13 Nov 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with a handy location
We had a wonderful time at the hotel celebrating our grand daughter 100 days old. Had an upgrade to the executive apartment which was enormous. The Chinese restaurant is one of the best in Xi’an. Highly recommended is their signature deep fried flounder dish. The decoration of the fish was a piece of art. Would stay there again next time when we visit Xi’an
Stayed 2 nights in Oct 2019
Response from Lucia Li on 21 Oct 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Lucia Li on 8 Oct 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 1 night in Sep 2019
Response from Lucia Li on 20 Sept 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

Roy

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how close this hotel was to the metro. This made it very easy and convenient to get around. Also, there was a Starbucks a block away. It doesn't open until 7:30am but is good size and has friendly staff.
Stayed 2 nights in Sep 2019
Response from Lucia Li on 5 Sept 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Nelson

Stayed 4 nights in Jun 2019
Response from Lucia Li on 20 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us.. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

xiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr.zhang is well trained. Expert with knowledge and experience. He helped us planing our trips and saving our times. We will stay there again next time.
Stayed 2 nights in Jun 2019
Response from Lucia Li on 17 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

Pesvien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton north city Xi An
It’s downright next to a train station which is 2-stops away from Bell Tower. Very accessible to malls, eateries and supermarket. Feel very very safe in this area.
Stayed 5 nights in Jun 2019
Response from Lucia Li on 17 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable
Incredible in very respect. Perfectly located. Great staff. Great room. Nice breakfast.
Stayed 2 nights in May 2019
Response from Lucia Li on 1 Aug 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

2/10 Terrible

Wu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk
I only chose this hotel due to the brand. It was in a favourable location, and with my previous excellent experiences with Sheraton brands I chose this hotel immediately. However my stay was worse than any other hotel stays I have ever had in my life including 2-3 stars hotels. First, the room is filthy. There’s dust everywhere in the room, especially collecting at the corners, near doors, near walls, on lamps. Secondly, the person manning the eggs section at breakfast gives such an attitude and acts like we murdered her family. She made our breakfast experience such a poor one. Also, the breakfast is terrible!!!! We go down for breakfast around 1-1.5 hours before it ends everyday AND THERE IS ALWAYS NO FOOD LEFT. This hotel does NOT replenish dishes/fruits when it depletes so you either go for breakfast Super early or you are left with the scraps. It is so ridiculous I wonder how can the manager let this happen? I have never experienced this before. We pay for breakfast and there’s nothing to eat! Even the tea is stone cold!!! So Everyday all we drink is cold tea and we had to make do with whatever little that’s left. Then there’s one day where we had to leave the hotel early to go for a tour. We missed the breakfast so we asked to have something to take away with us. We specifically asked for some fruits e.g. banana. There are 3 of us and all we got is a little brown bag with one yoghurt, one croissant and one sandwich. Not even one banana. Lastly, wifi is unusable
Stayed 2 nights in May 2019
Response from Lucia Li on 14 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel for your stay. We are appreciating that takes your time to share the experiences with us and would like assure you that your detailed comment has been noticed. First and foremost, please accept our apologies for the inconvenience caused during your stay. We sincerely wish you can enjoy our meticulous service during stay experience. We are deeply apologies to you during your stay when the hotel occupancy was high for failed to meet your expectations. I would like to express my sincere apologies on behalf of me and our team. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, look forward to serving you again in the near future. Rita Wang General Manager

4/10 Poor

Doug, SF Bay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My family stayed this hotel for three nights. Location was good, just near the subway station. My problem was the hotel amenity. The description of our specific room at Expedia included the following sentence: “Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds and rollaway/extra beds available on request”. The room did not have a sofa bed. There was a plain sofa that did not covert to a bed, but was sizable for an adult male to sit, especially not acquainted for sleeping. We were a three people family and booked for three. We clearly asked for sofa bed or a rollaway bed, but no requests were fulfilled by the hotel. The hotel was available to provide us with extra bed, but only with a heavy extra charge, 350CNY(50$)/night. I have requested to Expedia for a reimbursement for extra charges that was supposed to be included in our hotel amenities. I’m still waiting almost a month for a response from Expedia.
Stayed 4 nights in Apr 2019
Response from Lucia Li on 23 May 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel for your stay.We are appreciating that takes your time to share the experiences with us. We are truly pleased to know that the good location of the hotel is convenient for you. We have shared your feedback with our Management team timely and could you share more information about your stay, so that we can work to improve those you mentioned. Sincerely, we hope to have the opportunity to welcome you again at Sheraton Xian North City Hotel. Rita Wang

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Lucia Li on 13 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy place
Concierge staff incredibly helpful and service-oriented. Thank you. Loved the hotel in every respect, so comfortable and clean and lovely.
Stayed 3 nights in May 2019
Response from Lucia Li on 13 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

Kok Ping

Liked: Cleanliness, staff & service, room comfort
Good location
The room was spacious, staff are friendly, it is not far from airport, nearby have a lot of nice food. next to the metro
Stayed 2 nights in May 2019
Response from Lucia Li on 13 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

Sossi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Lucia Li on 6 May 2019
Dear Guest， Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay. We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one. Rita Wang General Manager

10/10 Excellent

GENEVIEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in Xi'an
The hotel is located in central area and the entrance to the metro is just next to the hotel. It is along the metro line 2 which brings to most of the tourist attractions within the city. We booked a suite and it was very luxuriously furnished. For the price we paid, it was excellent value for money. This hotel was noticeably old. The spread at the buffet breakfast was decent but they constantly ran out of utensils. Also, towards the later half of the breakfast, some of the items were not topped up. The Wifi was ok but from time to time was slow. The service staff was warm and prompt. So, overall the stay in this hotel was great.
Stayed 6 nights in Apr 2019
Response from Lucia Li on 13 Jun 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback about our breakfast with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Lucia Li on 23 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.
Very convenient access to the interesting restaurants and subway station. Nice hotel!
Stayed 1 night in Apr 2019
Response from Lucia Li on 22 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Sheraton Hotel..always good. Rooms are wonderful and Spa and swimming pool area is amazing.
Stayed 3 nights in Apr 2019
Response from Lucia Li on 22 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and good service. We enjoyed the comfort and amenities in the room.
Stayed 2 nights in Apr 2019
Response from Lucia Li on 19 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Absolutely superb hotel and was a great price. In Beijing now and staying somewhere much more expensive and it's not even close to the Sheraton in Xi'An. Cracking hotel. Only minor thing is that it's a bit out of town, but subway and taxis are easy. Recommend if here, and good access to roads to the terracotta warriors if you're going there. Concierge was excellent, perfect English and extremely helpful during our stay. Overall one of the best hotels I've stayed in, thanks to the team for making it an enjoyable stay. Just wish we'd stayed longer to enjoy the pool and hotel some more. Thumbs up for sure!
Stayed 1 night in Apr 2019
Response from Lucia Li on 19 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Abe Xu on 30 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised to get a upgrade when we checked in. The executive suite was very large & grand. Definitely worth the price. The front desk staff were very helpful & made our stay extremely satisfactory.
Stayed 2 nights in Apr 2019
Response from Abe Xu on 30 Apr 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for location, space and cleanliness
Good location and spacious layout, comfortable beds. Next to subway station. We wished the air conditioning was cooler as it wasn't cool enough and we had to open up the top window and light traffic noises can be heard.
Stayed 3 nights in Mar 2019
Response from Abe Xu on 27 Mar 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

LOPHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days in Xian
The hotel is located right off a subway station, so it is very convenient. However, there is not much in the neighborhood. The hotel is nice and clean, people are friendly, and overall service is good.
Stayed 3 nights in Feb 2019
Response from Abe Xu on 7 Mar 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The location is very good with a metro station right next door. There are a few malls around including a supermarket. Hotel also upgraded our room. Apart from the unfunctioning wifi in the room which resulted in having to change to another room, everything else is great.
Stayed 5 nights in Feb 2019
Response from Abe Xu on 27 Feb 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Abe Xu on 30 Jan 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Typical Sheraton standard hotel, with good location, next to metro station. However they have weird policy of no photo taking in their restaurant, and staffs were quite rude when conveying the messages resulting in very bad dining experiences.
Stayed 1 night in Dec 2018
Response from Abe Xu on 27 Jan 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Abe Xu on 9 Jan 2019
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager

2/10 Terrible

Kumar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double charging. We have booked thru expedia, fully paid online while booking. Upon checkin at hotel, reception asked for deposit and we gave our credit card. We did not consumed anything in room. After 2 weeks, I find from my credit card statement that Sheraton also charged for my stay. Reported Expedia, few days later they inform me that they could not speak to hotel staff as no one in hotel could speak English. Still pending follow-up from Expedia. Don't how long this issue will drag. Just few days ago, a popular flight ticket platform Zuji has closed down. Disappointed with Expedia and Sheraton and keeping fingers crossed.
Stayed 3 nights in Nov 2018
Response from Rita Wang General Manager on 6 Dec 2018
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan. Sincerely, we are looking forward to seeing you again. Rita Wang General Manager