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Reviews of Hotel Vitznauerhof - Lifestyle Hideway at the Lake

4 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 229 reviews" "
Rating 8 - Good. 54 out of 229 reviews" "
Rating 6 - Okay. 13 out of 229 reviews" "
Rating 4 - Poor. 1 out of 229 reviews" "
Rating 2 - Terrible. 1 out of 229 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alissa

Stayed 1 night in Oct 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a lovely stay
Stayed 1 night in Oct 2023
Response from Ihr Vitznauerhof-Team on 14 Oct 2023
Dear CatherineBest wishes from Lake Lucerne!A big thank you for your first class review. We are very pleased that you enjoyed your stay with us and associate it with such positive memories. We would be delighted to welcome you again soon.Your Vitznauerhof family

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the lake and nice rooms. They made our stay as part of our anniversary trip special and are dog friendly. We would love to come back for longer next time.
Stayed 1 night in Sep 2023
Response from Ihr Vitznauerhof-Team on 9 Oct 2023
Lieber WilliamHerzliche Grüsse vom Vierwaldstättersee! Ein grosses Dankeschön für Ihre erstklassige Bewertung. Wir freuen uns zu erfahren, dass Sie eine so schöne Zeit bei uns haben verbringen können und wissen Ihre charmanten Worte zu unserer Infrastruktur und unseren Dienstleistungen sehr zu schätzen. Schön, dass wir Sie in allen Bereichen von unseren Dienstleistungen und Angeboten überzeugen konnten. Es gibt nichts Schöneres, als rundum zufriedene Gäste, welche sich wohl fühlten und gerne wiederkommen.Mit Freude begrüssen wir Sie bald erneut.Ihre Vitznauerhof Familie

10/10 Excellent

chul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phillip Yi
Love it, good location, nice room and good service. My family stayed 2 nights and really enjoyed it. The lake view is amazing. 100% recommended.
Stayed 2 nights in Sep 2023
Response from Ihr Vitznauerhof-Team on 28 Sept 2023
Dear ChulWarm Regards from Lake Lucerne!A big thank you for your first-class review. It's great that we convinced you with our unique location directly on Lake Lucerne and the surrounding mountains. We are very pleased that we have met your expectations in every respect. It gives us great pleasure when our work, which we do with great passion, is recognised & appreciated.We look forward to welcoming you again soon.Your Vitznauerhof Family

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, our stay was enjoyable. The absence of air conditioning was a drawback. It was challenging to sleep in late September due to the heat. Opening windows led to mosquito issues, making sleep impossible. The fan in the room was ineffective in cooling it down.
Stayed 2 nights in Sep 2023
Response from Vitznauerhof-Team on 18 Sept 2023
Dear guestKind regards from Lake LucerneThank you for staying with us and taking the time to tell us about your experience. We are glad that you enjoyed your stay with us to the fullest. Unfortunately, the situation regarding the air-conditioning cannot be changed, as we are not granted permission to build air-conditioning units for reasons of monument protection. However, we provide fans in every room.We would be very pleased if you would give us another chance on the occasion of a second visit, so that we can then fully convince you.Your Vitznauerhof family

6/10 Okay

Moshe, Phila

Liked: Cleanliness
Disliked: Staff & service
Very relaxing
Stayed 2 nights in Aug 2023
Response from Vitznauerhof-Team on 17 Sept 2023
Dear MosheBest wishes from Lake Lucerne!Thank you for your visit and the time you took to rate your stay. We are very pleased that you enjoyed your time with us at the Vitznauerhof to the fullest.We look forward to welcoming you again soon.Your Vitznauerhof family

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Beautiful hotel on a scenic lake - a perfect setting!
Stayed 2 nights in Aug 2023
Response from Vitznauerhof-Team on 29 Oct 2023
Dear ThomasWarm Regards from Lake Lucerne!Thank you very much for your visit to the Vitznauerhof and the time you took afterwards to share your impressions. We are glad that we have convinced you with our unique location directly on Lake Lucerne and the surrounding mountains. We are very pleased to have met your expectations in every respect.We would be very happy to see you again soon.Your Vitznauerhof Family

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stunningly beautiful hotel with real charm. Exceptionally clean and throughly enjoyed our stay
Stayed 3 nights in Jul 2023
Response from Vitznauerhof-Team on 4 Sept 2023
Dear ClaireBest wishes from Lake Lucerne!A big thank you for your first-class review. We are very pleased that you enjoyed your stay with us and associate it with such positive memories. We are pleased that we were able to convince you of our services and offers in all areas.We look forward to welcoming you again soon.Your Vitznauerhof Team

10/10 Excellent

Caius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, beautiful town
Beautiful, elegant hotel right on Lake Lucerne. Breathtaking views on lakeside. I was afraid that no A/C would be a problem but it cooled down very nicely at night so it was comfortable. The grounds were well kept with lots of good seating areas and water toys to use on the lake. The restaurant and service were excellent.
Stayed 2 nights in Jun 2023
Response from Vitznauerhof-Team on 5 Sept 2023
Dear CharlesKind regards from Lake Lucerne!It was a great pleasure to welcome you and to read your complimentary feedback. We are pleased to know that you had such a wonderful time with us and appreciate your charming words about our infrastructure and services. We are happy to pass on the words of praise to our service team.We look forward to hopefully seeing you again soon. Your Vitznauerhof-Team

8/10 Good

Cédric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing. Historic hotel with amazing view over the Lake and mountains. Staff was super nice. The quality of the food at restaurant is average and the wine way too expensive. Cocktails at the bar are very standard but average. Overall a very romantic stay.
Stayed 1 night in Nov 2022
Response from Vitznauerhof-Team on 6 Nov 2023
Dear CédricBest Regards from Lake Lucerne!Thank you very much for your visit to the Vitznauerhof and the time you took to share your impressions afterwards. We are very pleased to hear that you enjoyed your time with us very much and we thank you for your words of praise, but also for the suggestions where you see room for improvement. We are delighted that we have impressed you with our unique location directly on Lake Lucerne and the surrounding mountains.We look forward to welcoming you again soon.Your Vitznauerhof Family

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous, delicious and comfortable in every way. Thank you for a perfect weekend!
Stayed 2 nights in Oct 2022
Response from Vitznauerhof-Team on 11 Sept 2023
Dear KathleenBest wishes from Lake Lucerne!Thank you very much for the all-round great feedback and for the kind words. We are very pleased that we have met your expectations in every respect. It's nice that we were able to convince you of our services and offers in all areas. We do our best every day to cater to the wishes of all our guests and are therefore particularly pleased with your appreciative words.We would be very happy to see you again soon.Your Vitznauerhof team

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Edith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The finest boutique hotel experience!
Stayed 2 nights in Jun 2022
Response from Front Office on 17 Aug 2022
Dear Edith Sunny greetings from Vitznau! Thanks a lot for staying with us as well as for taking the time to share your impressions. With pleasure we read that you enjoyed your stay. It is wonderful to read that you'd describe your stay as "the finest boutique hotel experience". We'd love to welcome you again soon. Kind regards The Vitznauerhof team

10/10 Excellent

Risto

Stayed 1 night in Mar 2022

10/10 Excellent

Erna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Bohdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and amazing restaurant
Awesome hotel was highlight of our trip through Switzerland, having stayed in 2 other places before this. Service was great, views were amazing and food at the restaurant was worth a trip even if you are not staying there. Overall would 100% stay again!
Stayed 2 nights in Jul 2021
Response from Vitznauerhof-Team on 19 Sept 2023
Dear guestGreetings from Lake Lucerne!It was a great pleasure for us to welcome you and to read your praising feedback.We are pleased to know that you had such a wonderful time with us and appreciate your charming words about our infrastructure and services. We are very pleased that we have met your expectations in every respect. We do our best every day to cater to the wishes of all our guests and are therefore particularly pleased with your appreciative words. There is nothing better than completely satisfied guests who felt at home and are happy to come back.We look forward to seeing you again soon.Your Vitznauerhof family

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room beautiful view but at night lots of light coming in from garden, maybe a black out in the curtain would help To sleep better Everything else really great
Stayed 2 nights in Sep 2019
Response from Front Office on 3 Nov 2019
Dear guest Thank you for staying with us and for taking the time to evaluate your stay. We're pleased to read that almost everything fulfilled your expectations. For a better sleep next time: With pleasure we inform you that we do have shutters, which can be closed right next to the window. Hopefully we may welcome you again here in Vitznau at the beautiful Lake Lucerne! Yours faithfully The Vitznauerhof-Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok and clean but the setting, staff and amenities really made my stay special. A true gem of a hotel
Stayed 1 night in Sep 2019
Response from Front Office on 3 Nov 2019
Dear guest Greetings from the beautiful Lake Lucerne! Thank you for staying with us and for taking the time to share your impressions. We're pleased to read that you were completely happy with your time here with us in Vitznau, especially our staff as well as setting and amenities. We'd be happy to welcome you again. Yours faithfully The Vitznauerhof-Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the lake overlooking the mountains that hug this area in. A real mix of olde Swiss with artful traditional colour on the exterior and on the ceilings inside, then a crisp, clean modern twist in the bedrooms. Wonderful views, excellent staff, great comfortable sleep. Our meal was delicious, seeved while gazing onto an orange sky as the sun went down behind the mountains!
Stayed 1 night in Sep 2019
Response from Front Office on 3 Nov 2019
Dear guest Greetings from Vitznau! Thank you for staying with us and for taking the time to review your stay. What a great feedback! We're happy to read that you enjoyed our building and its location and felt completely comfortable in your room. As well it's nice to read that you were more than satisfied with our staff and the food. We'll definitely pass your great feedback on to the service staff and the kitchen team. Hopefully we may welcome you again soon here in Vitznau, so you can enjoy another sunset dinner on our beautiful terrace right next to the lake. Yours faithfully The Vitznauerhof-Team

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely getaway
Was a little out of the way but near train that went up the mountain, ferry terminal and bus stop. Hotel was delightful. You could swim in the lake. Would recommend if you want a quiet getaway. Grocery store nearby and local restaurants
Stayed 2 nights in Aug 2019
Response from Vitznauerhof-Team on 19 Sept 2023
Dear LouisBest wishes from Lake Lucerne!It was a great pleasure for us to welcome you and to read your praising feedback. We are pleased to know that you had such a wonderful time with us and appreciate your charming words about our infrastructure and services. We look forward to seeing you again soon.Your Vitznauerhof family

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place!
We have been staying at this hotel for the past 4 years. We absolutely love the hotel and it’s staff. Wonderful people, central to all the sites around the Lake and the most Beautiful setting.
Stayed 3 nights in Aug 2019
Response from Jane on 28 Aug 2019
Dear Heather Thank you so much for your kind review. We are very happy that you were our guest again and we could convince you. The whole Team is looking forward to welcom you again in Vitznau. warm regards Your Vitzanuerhof-Team

6/10 Okay

Verified traveller

Poor communication
The roads and tunnels are closed until October to reach the hotel. We spent over 2 hours trying to get to the hotel. We ended up buying the highway pass for 45.00 and a ferry ticket for 30.00 just to reach the hotel. Since there is now only one direction to enter to the hotel it would have been nice if the hotel informed their guests so they could enter from that open direction. When we said something to the front desk clerk she could care less. Also they sent an email asking to make reservations for dinner. We made reservations at the bar area for a light hamburger and grilled items. They never communicated that the restaurant we made reservations was closed and they seated us in fine dining. We were not dressed appropriately and the meals were 40 to 65 CFH per plate. They should have communicated that to us before we sat down so we could find another meal option in town. Overall very unsatisfied with the hotel. The breakfast lady did an incredible job.
Stayed 1 night in Aug 2019
Response from Vitznauerhof-Team on 4 Oct 2023
Lieber GastHerzliche Grüsse vom Vierwaldstättersee!Vielen Dank für Ihren Besuch sowie die Zeit welche Sie sich anschliessend nahmen, Ihren Aufenthalt zu bewerten. Das von Ihnen geschilderte entspricht in keiner Art und Weise unseren Vorstellungen von dem, was wir unseren Gästen im Hotel Vitznauerhof bieten wollen. Schade, dass wir Sie im Vergleich zur Mehrheit unserer Gäste nicht gänzlich mit unserer Dienstleistung sowie unserem Produkt überzeugen konnten. Wir danken Ihnen nochmals für Ihren Besuch und wünschen Ihnen alles Gute.Auf ein baldiges Wiedersehen und eine damit verbundene zweite Chancewürden wir uns riesig freuen.Ihre Vitznauerhof Familie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a fairytale
This hotel was straight out of a fairytale...set in the mountains, overlooking a lake - so tranquil. The breakfast buffet was delicious and the staff accommodating. The suite we had for the four of us was 2BR/2BA and more than enough room, with a small balcony. Free parking and a nespresso machine and tea and apples on each floor were nice surprises. Would definitely stay here again!
Stayed 3 nights in Jul 2019
Response from Guest Relations Manager on 4 Aug 2019
Dear Jaime, Thank you so much for being our guest and for taking the time to write such a nice review! It is great to read that you have enjoyed your stay in one of our family-suites so much. We are already looking forward to welcoming you back. Warm regards, Your Vitznauerhof Team

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel with poor service.
The hotel service manager show me 0 flexibility from his side even that I try to cancel my last night 5 4 days before the arrival and charge me for that night. As a frequent traveler first time that somthing like that happened to me. The rest was fine
Stayed 2 nights in Jul 2019
Response from Guest Relations Manager on 14 Jul 2019
Dear Michael, Thank you for staying with us and for taking the time to write a feedback. We are happy to read that you say our hotel is great! We are sorry that you left our hotel earlier than planned and that you were not happy with our cancellation policy. We send warm regards from Vitznau, Your Vitznauerhof Team

10/10 Excellent

JimR, San Diego, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay. Great, friendly staff. Excellent breakfast. Dinner was amazing. Really enjoyed the spa and swimming in the lake. The SUP were fun to take around the lake. Great location to Mt. Rigi and easy to get to from Lucerne.
Stayed 1 night in Jul 2019
Response from Guest Relations Manager on 14 Jul 2019
Dear JimR, Thank you for your kind review and for being our guest! We are really happy to read that you have enjoyed your stay this much and we hope to welcome you back in the future! Warm regards from Vitznau Your Vitznauerhof Team

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience.
This is a gorgeous hotel that is beautifully updated in the common areas and the room. It looks like the room was updated within the last year or even more recent and has a beautiful bathroom. I had a waterfront room with a balcony and it was well worth the money ! The hotel ownes a decent amount of property along the lakefront and you can relax in comfortable chairs or go for a swim. I highly recommend dining at the waterfront restaurant for dinner it was an excellent experience . I am from the US and this was my favorite hotel while staying in Switzerland. My only regret is that we didn’t stay more than one night here !
Stayed 1 night in Jun 2019
Response from Guest Relations Manager on 7 Jul 2019
Dear Anne Thank you so much for being our guest and for taking the time to write such a lovely review! We are very happy that you were able to enjoy our property to the fullest and we sincerely hope to welcome you back some day for more then one night ;)! Warm regards from Vitznau Your Vitznauerhof Team

10/10 Excellent

Akiva, jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of best hotels I’ve ever been to
Amazing. Beyond expectations. Everything was exceptional including service, room, views, gardens, food
Stayed 2 nights in Jul 2019
Response from Guest Relations Manager on 7 Jul 2019
Dear Akiva Wow, what an amazing review! Thank you! We are very happy that you were our guest and that you have written such a nice review. We can only hope to welcome you back in the future!:) Warm regards, Your Vitznauerhof Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The view and location on the lake was excellent. The hotel has been updated and modernized with a pleasing and functional result. Restaurant food was exceptional. Only two real problems with our stay. First, the hotel is not airconditioned and the room was extremely stuffy in the afternoon, even with windows open. As it turned out, the hotel provided fans for the rooms, but our room had no fan when we arrived and only had one for the last day of our stay. We only had one for that day because we asked if any were available. Staff told us that it should have been in the room. Not a very good answer since the room was supposed to be prepared for our arrival. Which brings me to the next issue. We arrived at the property two and one half hours before our 3:00 pm check-in time and we were told that we would be notified as soon as our room was ready. We were allowed in at 3:00 pm. the expectation was that they would try to accommodate our early arrival, as well as the early arrival of several other guests. Instead, many guests found themselves waiting for hours for their rooms to be ready. Hardly accommodating to guests. The staff seemed more concerned with preparing the hotel for a wedding that was to take place later in the day. Not acceptable by any hotel standard.
Stayed 2 nights in Jun 2019
Response from Guest Relations Manager on 7 Jul 2019
Dear Anonymous Thank you so much for being our guest and for taking the time to write a review. We really appreciate it, when our guests help us to improve our service like this. We are happy to read that you have enjoyed the food in our restaurants and that you liked our view and location. Our hotel is located in a monumental building and therefore we are not allowed to make any (big) changes, like, for example, air conditioning. This is why we have ventilators available for all rooms. We are very sorry, this was not prepared in your room upon arrival, this should have been there. As we were preparing for a wedding, I am assuming that you arrived on a Saturday. On Saturdays and Sundays, we give our guests the opportunity to sleep in and enjoy breakfast and checkout until noon. A lot of guests appreciate this and also checkout first at noon. This is why we guarantee our hotel rooms no earlier than 03:00 pm. Our Housekeeping-team is always doing its utmost best to clean all rooms as quick as possible, but as you have experienced, also on Saturdays a lot of guests arrive earlier and unfortunately, we cannot have all rooms ready earlier. We would love it if you would give us a second chance and if you plan on arriving earlier, please let us know in advance, so we can clean your room as soon as the prior guests have checked out! Warm regards, Your Vitznauerhof Team

8/10 Good

Verified traveller

Stayed 14 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 8 nights in Jun 2019

10/10 Excellent

WEIYING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and people. Will come again.
Stayed 2 nights in Jun 2019
Response from Guest Relations Manager on 7 Jul 2019
Hi Weiying, Thank you for being our guest and great to read that you plan on coming back! If you have any special wishes for your next stay, please let us know. Warm regards, Your Vitznauerhof Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lakeside room
Great room overlooking lake. Very clean and well equipped
Stayed 2 nights in Jun 2019
Response from Guest Relations Manager on 7 Jul 2019
Hi Mark, Thank you for your kind review and for being our guest! We are happy that you enjoyed your stay and hope to welcome you back someday! Warm regards, Your Vitznauerhof team

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Lana, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with amazing views on the lake. Room with a balcony a must. Great location. Sens is one of the best restaurants we have ever been. Michelin star to be soon
Stayed 4 nights in Oct 2018
Response from Vitznauerhof-Team on 17 Sept 2023
Dear LanaBest wishes from Lake Lucerne!It was a great pleasure for us to welcome you and to read your praising feedback. We are pleased that we were able to convince you of our services and offers in all areas. We were happy to pass on your praise to the Sens team.We look forward to welcoming you again soon.Your Vitznauerhof family

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent hotel in beautiful location- large rooms, friendly staff , great breakfast- would definitely recommend this hotel
Stayed 1 night in Sep 2018
Response from Vitznauerhof-Team on 19 Sept 2023
Dear KayWarm Regards from Lake Lucerne!Thank you for choosing to stay at the Vitznauerhof and for taking the time to give us a feedback. We truly value your positive feedback and it is always a pleasure to share great news with the team. There is nothing better than completely satisfied guests who felt at home and are happy to come back.We would be pleased to welcome you again soon.Your Vitznauerhof-Family

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy
We stayed for two nights at the Viztnauerhof. As such the Hotel is great. Nice room, Nespresso machine, nice spa, great view, ok breakfast. We had dinner at the Sens which was outstanding. Very nice location at the lake. Unfortunately there was a group of about 20 tourists at the Hotel. They were extreamly loud and blocked the pool from 3PM to 6PM. We had to leave however also in the room we could hear them. After we came back from the Sens restaurant this group had a party on the balcony just below our room so we could not sleep. You can't close the window as there is no AC. Because of that the stay was very disapointing. I recommend you call up before making a reservation to check if there is a tourist group. We have a very bad memory for this stay.
Stayed 2 nights in Sep 2018
Response from Vitznauerhof-Team on 9 Oct 2023
Dear HansBest regards from the Lake Lucerne!We would like to thank you for your honest feedback. We are happy to hear, that you had an unforgettable stay at our restaurant Sens. Unfortunately, the building of the Hotel Vitznauerhof is a historic building and we are therefore not allowed to build in any kind of air conditioning. Nowadays all of our rooms are provided with a fan which allows us to keep the room as cold as possible. We are very sorry to hear that this group impacted your stay in a negative way. Anyway, we hope that we can welcome you soon again at the Hotel Vitznauerhof.Your Vitznauerhof-Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all expectations and more!!
It was our first time travelling to Switzerland from Australia and after much research we decided to stay at this hotel on lake lucerne. We prefer a quieter setting but love having access and possibilities near us for exploring without getting back on our motorbike. This location on the lake offered just that with better swimming areas, easy walking distance to ferry, train and cable car experiences. The possibilities of walking tracks were endless and options to enjoy the area were perfect. Now..... the hotel itself? An UNFORGETABLE experience which will be remembered as our highlight of our 6 weeks travelling Europe on our motorbike. I think the service and people instantly make you fall in love with this dream hotel. I felt like I had their full attention in making our stay completely personal, luxurious and as enjoyable as possible. In every possible way every staff member went out of their way to make everything possible with a genuine smile and warmth. When we left I was shattered that the dream vacation was over. Thank you so much HOTEL VITNAUERHOF for everything!!!
Stayed 3 nights in Sep 2018
Response from Vitznauerhof-Team on 17 Sept 2023
Dear guestBest regards from Lake Lucerne!A big thank you for your first-class review.We are very pleased that you thoroughly enjoyed your stay with us and associate it with such positive memories. It is nice that we were able to convince you of our services and offers in all areas. Of course we will share your positive feedback with the whole team who, we are convinced, will be motivated to do their best. We are very pleased that we have met your expectations in every respect.We look forward to seeing you again soon.Your Vitznauerhof family

8/10 Good

Sol, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the lake. I have a car but dont need it. great transportation at the hotel.
Stayed 3 nights in Aug 2018
Response from Vitznauerhof-Team on 17 Sept 2023
Dear guestBest wishes from Lake Lucerne!Thank you for your visit to the Vitznauerhof and the time you took to share your impressions afterwards. We are pleased to know that you had such a wonderful time with us and appreciate your charming words about our infrastructure and services. We would be delighted to welcome you again soon.Your Vitznauerhof family

8/10 Good

Ouilv2trvl

Liked: Cleanliness, staff & service
We thought the hotel had A/C and were very disappointed it fid not. There is no way a hotel should every be rated 5 stars without AC. Also there was a dirty light switch plate by the foor and the shower door track connections were rusty and full of hair - disgusting looking actually. The bar by the beach has very limited seating and even less with shade. The hotel pushes too hard to have you reserve for dinner when they are not even full. Breakfast buffet was fantastic however.
Stayed 2 nights in Aug 2018
Response from Vitznauerhof-Team on 17 Sept 2023
Dear guestBest wishes from Lake Lucerne!Thank you very much for your visit to the Vitznauerhof and the time you took afterwards to share your impressions. Unfortunately, the situation regarding the air-conditioning cannot be changed, as we are not granted permission to build air-conditioning units for reasons of monument protection. However, we do provide fans in each room. Please be assured that we will discuss your feedback internally.We would be delighted if you would give us a second chance to show you that we can do better.Your Vitznauerhof family

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
location was great, however rooms are little cramped
Stayed 2 nights in Jun 2018
Response from Vitznauerhof-Team on 9 Oct 2023
Dear AnilBest regards from the Lake Lucerne!Thank you for choosing the hotel Vitznauerhof for your stay in Vitznau and thank you for sharing a review. We are sorry that the room wasn’t as big as you expected. Do not hesitate the next time to ask our members at the reception, if there is any possibility to change rooms so we can provide you a room which matches your expectations.We still hope to have the chance of welcoming you back in the future.Your Vitznauerhof-Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Vitznau
Loved the location, food and service. The only issue we had was the rooms. Ours was tiny with no A/C during a very warm week that we were there. If you don’t mind that, or you’re going during a cooler time, you won’t regret it.
Stayed 3 nights in Jun 2018
Response from Vitznauerhof-Team on 9 Oct 2023
Dear GuestBest regards from the Lake Lucerne!We are happy to hear that the food and service was matching your expectations. Unfortunately, the building of the Hotel Vitznauerhof is a historic building and we are therefore not allowed to build in any kind of air conditioning. Nowadays all of our rooms are provided with a fan which allows us to keep the room as cold as possible. We hope to welcome you soon again at the Hotel Vitznauerhof.Your Vitznauerhof-Family

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed!
Stayed here for our honeymoon and loved it! We were very glad that we decided to stay a ways outside of Lucerne and on the lake. So gorgeous, peaceful, and had lots to do in the area (within a 30min drive). The restaurants and spa that are owned by the hotel were great too!
Stayed 2 nights in Jun 2018
Response from Vitznauerhof-Team on 19 Sept 2023
Dear HaleyBest regards from the Lake Lucerne!Thank you for choosing to stay at the Vitznauerhof and for taking the time to give us a feedback.We are thrilled to hear that you enjoyed our unique location and warm hospitality. We are delighted that you thoroughly enjoyed your stay with us and associate it with such positive memories. We do our best every day to cater to the wishes of all our guests and are therefore particularly pleased with your words of appreciation.We look forward to welcoming you again soon.Your Vitznauerhof Family

8/10 Good

SARA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018