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Reviews of NH Mannheim-Viernheim

4 out of 5
NH Mannheim-Viernheim
Burgermeister Neff Strasse 12, Viernheim, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 173 out of 427 reviews" "
Rating 8 - Good. 186 out of 427 reviews" "
Rating 6 - Okay. 51 out of 427 reviews" "
Rating 4 - Poor. 13 out of 427 reviews" "
Rating 2 - Terrible. 4 out of 427 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hugh, henderson

Liked: Cleanliness, staff & service
Great value for money property
Stayed 3 nights in Mar 2024
Response from Nadine Halle on 19 Mar 2024
Dear Hugh,thank you very much for the feedback at your stay at the NH Mannheim Viernheim. We are happy to hear that you had a good stay with us and we hope to welcome you again at NH Mannheim Viernheim. Kind regards

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome hot juice and biscuits. Every member of staff friendly, helpful and enjoyed working there.
Stayed 2 nights in Dec 2023
Response from Melanie Zermann Deputy Hotel Manager on 11 Dec 2023
Dear Derek, thank you for your time and effort to tell us your impressions about your stay at the NH Hotel in Viernheim. Individual service and costumer orientation is very important for us. It is our utmost desire to make our guest feel comfortable and welcome in our hotel. I was very happy to read in your comment, that the hotel staff was friendly and helpful. We would be delighted to welcome you again at the NH Mannheim Viernheim. Kind regards.

8/10 Good

Carmen

Stayed 6 nights in Nov 2023

10/10 Excellent

Perparim

Liked: Cleanliness, staff & service, property conditions & facilities
Great service all around
Stayed 5 nights in Sep 2023
Response from Nadine Halle on 10 Oct 2023
Dear Perparim,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us.We are really pleased that you are generally satisfied with our hotel. Because it is our top priority that our guests feel comfortable and welcome at all times.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards

4/10 Poor

oleg

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The person that I've communicated during the check in was very unpleasant.
Stayed 1 night in Sep 2023
Response from Nadine Halle on 24 Sept 2023
Dear Oleg,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us.We take your feedback very seriously and will immediately work it out with the responsible department heads.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards

10/10 Excellent

Carmen V

Stayed 2 nights in Aug 2023
Response from Nadine Halle on 8 Sept 2023
Sehr geehrte Carmen,vielen Dank, dass Sie sich die Zeit genommen haben unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Positive Kommentare, Anregungen und auch Reklamationen sind sehr wichtig für uns.Es freut uns wirklich sehr, dass Sie im allgemeinen mit unserem Hotel zufrieden sind. Denn es ist unser oberstes Bestreben, dass sich unsere Gäste wohl und jederzeit willkommen fühlen.Wir freuen uns auf Ihren nächsten Besuch und stehen Ihnen in der Zwischenzeit gerne für Fragen oder Anregungen zur Verfügung.Mit freundlichen Grüßen

6/10 Okay

James

Travelled with family
Liked: Amenities, property conditions & facilities
This was a really decent hotel for the money. It was really convenient beside the mall and the parking was easy. The lobby and hotel itself was clean. The only issue is we stayed five nights, two nights the rooms weren’t made and the third night we didn’t have towels. I’m not sure what the problem was. I would use this hotel again, but I would expect a better response when the room is not being made up.
Stayed 5 nights in Aug 2023
Response from Nadine Halle on 18 Aug 2023
Dear James,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us.We are very sorry that your stay was not to your full satisfaction based on the points mentioned. We sincerely apologize for the inconvenience caused.We take your feedback very seriously and will immediately work it out with the responsible department heads.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards

8/10 Good

Grigor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a night or two
Great for one night. No coffee in the room, other than this all fine.
Stayed 1 night in Jul 2023
Response from Nadine Halle on 25 Jul 2023
Dear Grigor,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.Comments, suggestions and complaints are very important to us. In the category superior rooms you will l have a coffee maschine and a kettel in the room. We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards

10/10 Excellent

jaehee

Stayed 1 night in Jun 2023
Response from Nadine Halle on 27 Jun 2023
Sehr geehrter Jaehee,vielen Dank, dass Sie sich die Zeit genommen haben unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Positive Kommentare, Anregungen und auch Reklamationen sind sehr wichtig für uns.Es freut uns wirklich sehr, dass Sie im allgemeinen mit unserem Hotel zufrieden sind. Denn es ist unser oberstes Bestreben, dass sich unsere Gäste wohl und jederzeit willkommen fühlen.Wir freuen uns auf Ihren nächsten Besuch bei uns und stehen Ihnen in der Zwischenzeit gerne für Fragen oder Anregungen zur Verfügung.Mit freundlichen Grüßen

10/10 Excellent

Michael, Kaysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and everyone that worked there were very professional and polite.
Response from Nadine Halle on 1 Feb 2023
Dear Michael,Thank you for taking the time to fill out our questionnaire and for giving us your feedback.We are really pleased that you are generally satisfied with our hotel. Because it is our top priority that our guests feel comfortable and welcome at all times.We look forward to your next visit and in the meantime we will be happy to answer any questions or suggestions you may have.Kind regards

10/10 Excellent

Jaymmie

Stayed 1 night in Aug 2022
Response from Nadine Halle on 8 Aug 2022
Sehr geehrte Gäste vielen Dank, dass Sie sich die Zeit genommen haben unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Kommentare, Anregungen und auch Reklamationen sind sehr wichtig für uns. Wir freuen uns auf Ihren nächsten Besuch und stehen Ihnen in der Zwischenzeit gerne für Fragen oder Anregungen zur Verfügung. Mit freundlichen Grüßen

10/10 Excellent

Mogens Heine

Stayed 1 night in Jun 2022
Response from Nadine Halle on 10 Jul 2022
Sehr geehrter Gast, vielen Dank für die positive Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great place to stop very friendly
Stayed 1 night in Nov 2021
Response from D.Cantzler on 29 Apr 2022
Dear Kevin, thank you for your stay and your review, we would be happy to welcome you as a guest again soon.

8/10 Good

Zuher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 8 nights in Nov 2021
Response from D.Cantzler on 13 Dec 2021
Dear Zuher, thank you for your stay and your review, we would be happy to welcome you as a guest again soon. Best Regards D.Cantzler Deputy Hotel Director

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Overall an “okay” stay
Stayed 1 night in Sep 2021
Response from D.Cantzler on 9 Oct 2021
Dear Guest, thank you for your Stay and your feedback. Best Regards D.Cantzler Deputy Hotel Director

8/10 Good

Pieter-Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITs a bit of an older hotel. Clean but older.
Stayed 1 night in Sep 2021
Response from D.Cantzler on 9 Oct 2021
Dear Pieter-Jan, Thank you for your stay with us at the NH Mannheim Viernheim and for your review. Best Regards D.Cantzler Deputy Hotel Director

2/10 Terrible

Ivan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
By far the worst hotel in my vacation trip.
After 2 weeks on the road for vacation, sleeping in 7 different hotels, this was by far the worst experience! The hotel is completely dated. Check-in was slow, with a bunch of forms to fill and sign (even if the booking was already pre-paid). The first room they gave AC was not working, after calling reception asking to change room we needed to wait 20min just to the attendant verify that the AC was for sure not working. Furniture is old, no double beds, no power plugs near the bed, no welcoming amenities (like a free bottle of water, etc..) Breakfast products were not fresh, the bread looked like from the day before. This is NOT a 4-star hotel. During the same trip, we stayed in cheap 2-start road hotels that were much more comfortable, welcoming (a lot gave FREE WATER BOTTLES), and new than the NH Viernheim. For luck, it can be classified as a 2-star medium hotel. Please, don't be deluded with the 4-star classification, you can look for other hotels with less classification in the same area with a better service.
Stayed 1 night in Sep 2021
Response from D.Cantzler on 9 Oct 2021
Dear Ivan, We very much regret that we could not fully meet your expectations and thank you for the detailed feedback. Due to the corona regulations, we are obliged to have various documents signed and filled out. I apologize for the waiting time when changing rooms and will consult with my colleagues. Kind regards D.Cantzler Deputy Hotel Director

10/10 Excellent

Jomo

Stayed 8 nights in Aug 2021
Response from D.Cantzler on 9 Oct 2021
Dear Jomo, Thank you for your stay with us at the NH Mannheim Viernheim and for your review. Best Regards D.Cantzler Deputy Hotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a one night stop.
Basic hotel with all you need and expect in a hotel room. No food available in the hotel.
Stayed 1 night in Jul 2021

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. Excellent customer service. Fast room service. Cheap parking. Will stay here again.
Stayed 1 night in Feb 2020
Response from D.Cantzler on 25 Feb 2020
Dear Jorge, thank you very much for your positive feedback. We are pleased that you enjoyed your stay with us and we would be happy to welcome you again soon Best regards D.Cantzler Deputy Hotel Director

6/10 Okay

Verified traveller

It was just ok. Nothing special about the property. Location was good.
Stayed 3 nights in Oct 2019

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,very helpful and friendly.Very clean,would recommend
Stayed 1 night in Aug 2019

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds need to be replace. It was hard to sleep on them because my body made contact with spring mattress. When I complained about it they just gave a thicker mattress pad, but it was still uncomfortable. The pillows need to be replace as well, way too soft the provide no spine support for my neck. The water heater broke on one occasion, had to find out the hard way (on the morning while trying taking a shower). Electricity cut off on half the room. If I used the hair drier it would trip the circuit breaker for half the room. Positives amenities (Shopping mall, transportation within walking distance), and great buffet style breakfast.
Stayed 16 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one night
Just stayed one night very nice and clean near a shopping mall and other businesses
Stayed 1 night in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Judy

Would stay again.
The hotel was nice. It appeared to be in the industrial part of town. Seemed like lots of business men were there. The atmosphere was neat and clean. Nice and helpful staff.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation close to Mannheim.
The hotel is clean, comfortable and close to a mall. I recommend it if you have a car. Friendly and nice staff, for sure I’d stay there again.
Stayed 1 night in Aug 2018

10/10 Excellent

Zehava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi not very good. Lots of disruptions.
Stayed 5 nights in May 2018

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to spend a night or two.
We had a very nice stay at this hotel. Breakfast was extensive with many choices. We had stayed here before this was an NH hotel. It has improved quite a bit.
Stayed 1 night in Aug 2017

8/10 Good

Wissam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Was great as usual
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel in a convenient location to Mannheim.

10/10 Excellent

Soo, Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The location is a little far away from airport. But the condition of the room is good. The room is big enough to stay for 2 people and the facilities look like almost new.

10/10 Excellent

Finiousfingers, Waterloo, IA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and interior is awesome
Outside of hotel looks like it might be old, but the inside is all fresh and new. The staff speak multiple languages so they are able to help. The Hotel is located 5 minutes from a train stop and 2 minutes from a large new mall and movie theater. There is an electronics store across the street as well. The wifi is good and available through out the hotel and free. Breakfast is a full service breakfast with everything a traveler could want. The restaurant and bar are well priced and served very good food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Staff is excellent. Near the Zentrum so shopping is within walking distance.

6/10 Okay

Vladimir

Liked: Cleanliness, staff & service

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Malcolm, Chester Le Street

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cheapskate profiteering
Traveling by motorcycle across a fair chunk of Europe is enjoyable, although tiring, so my wife and I were looking forward to our stay in our first German hotel. The whole experience was going well on arrival, nice hotel, pleasant receptionist, etc., only to be marred by the penny-pinching practice of charging €10 for early an checkin!! THE ROOM WAS READY! I did have the option of waiting an hour, but we wanted a shower to refresh ourselves, so I begrudgingly paid. What a shame. I think I might just let my 4,500 members of the BMW Motorcycle Club know, along with the number of serving and retired police officers of the U.K., through NARPO and finally, the Freemasons of the U.K. Three emails will do it.

10/10 Excellent

TIMOTHY, Honolulu, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a great price
outstanding courtesy displayed by staff...at reception and the dining room....

10/10 Excellent

Bryan, Cleveland, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was a little on the hard side. Also the TV was confusing as it would only turn on if you hit the "PAY TV" button. As I wasn't sure if they were going to charge me to watch TV I just decided to not turn it on. Other than that no complaints. Was very close to a mall and several restaurants -- walking distance. Which was a bonus.