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Reviews of Mercure Vientiane

4 out of 5
Mercure Vientiane
Unit 10 Samsenthai Road, Po Box 585, Vientiane

Reviews

6.8
Rating 10 - Excellent. 21 out of 158 reviews" "
Rating 8 - Good. 53 out of 158 reviews" "
Rating 6 - Okay. 54 out of 158 reviews" "
Rating 4 - Poor. 21 out of 158 reviews" "
Rating 2 - Terrible. 9 out of 158 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Location was good
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Close to the airport
Lovely pool although no facilities around it such as towels or food/drink. Also an event was going on in a function room next to the pool which was very loud and involved lots of people walking near the pool some of whom were taking photos of hotel guests who were relaxing by the pool. Perhaps the hotel should think of a way of privatising the pool if they are going to hold functions for non-hotel guests. Otherwise, the room was basic but nice and the hotel is very close to the airport which makes it very convenient for early morning or late night flights.This means it is slightly further from the city centre but Vientiane is very small and so it is possible to walk into the centre in 10minutes.
Stayed 1 night in Dec 2018

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Bit of Luxury.
Very luxurious hotel. Great dining in and brilliant service. Lovely end to our holiday in Laos.
Stayed 1 night in Nov 2018
Response from Mercure Vientiane Hotel on 7 Nov 2018
Dear Tiziana, Thank you for your feedback and we hope to welcome you back to Mercure Vientiane Hotel. Thank you Benny Omar (Mr) Public Relations Executive

2/10 Terrible

Lee, Vientiane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was probably more disappointing than terrible, but the cumulative effect of everything pushed it into the terrible category. Firstly, the room smelled like urine and was very musty and stale. Secondly, the food was awful! My wife ordered Tom Yum soup with prawns, which immediately made her sick with explosive diarrhea. I had the Cheeseburger with French Fries -- the fries were excellent, actually. The burger seemed to be made with old, borderline bad meat; although I thought I would definitely get a case of diarrhea, I didn't, just a very slight stomach ache. Thirdly, the bed is as hard as rocks -- terrible, terrible bed. Fourthly, the staff at the front desk neglected to give us our 5:00 a.m. wake-up call, although we had set a backup alarm and we woke up with plenty of time. The hotel has definitely seen better days and is in need of refurbishment and updating. For the price, not worth it!
Stayed 1 night in Oct 2018
Response from Mercure Vientiane Hotel on 7 Nov 2018
Dear Lee, Thank you for your feedback. We apologize should there is any miscommunication between yourself and our staff for wake up call request. We will take note on your comment and ensure that such incidents won't happen again. We take seriously on our food quality & hygiene and we do not experienced any sickness from our guests during their stay with us, however we are investigating your complaint with concern department. Thank you again for your feedback. Best regards, Benny Omar (Mr) Public Relations Executive

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and expensive for hotel no value for money
Hotel to old uncomfortable I would no stay again below Mercure standards
Stayed 1 night in Aug 2018
Response from Mercure Vientiane on 29 Aug 2018
Thank you for your feedback. We will share your feedback to our management. We thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
The Hotel was wonderful. We came in late after a 22 hour flight and they took us to our room very quickly with no delay. The bed was comfortable, the air conditioning worked to perfection (key) and we slept wonderfully. The breakfast was very good and they took care of getting us back to the airport. We will definitely stay there again when we come to Ventiane.
Stayed 1 night in Aug 2018
Response from Mercure Vientiane on 21 Aug 2018
Thank you for your feedback & staying with us during your visit to Vientiane, Laos. I am very happy to received your compliments of our breakfast & hotel. I will share your feedback to our staff and I sure they are very happy to receive your compliments. At Mercure Vientiane, our priority is excellent service and satisfaction of our guests during their stay. Thank you again for your feedback. We are awaiting to welcome you back to Mercure Vientiane Hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

4/10 Poor

Rodolfo

Disliked: Property conditions & facilities, room comfort
Rundown - probably was a great place 30years ago.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to airport but needs refurbishment
Room was old and tired needing refurbishment. Bathroom was stained around bath and bed linen valance was stained.Furniture old and uncomfortable. Door and locks were not very strong and I wasn't convinced how secure it would be with a gentle push against the door. TV didn't work and it appeared not all electric sockets worked. Gym facility was old and agin needs refurbishment. Air conditioning in gym was not always working. Equipment (weights) old. Food and service of staff was good. Conference facility needed modernisation and air conditioning could not be adjusted. Nice to have cold air but not to the point of shivering. Lobby displays a 4 star sign but definitely not a 4 star hotel.
Stayed 4 nights in Dec 2017

8/10 Good

Eunhee

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2017
Response from Mercure Vientiane Hotel on 11 Dec 2017
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
nope!
Not worth the price. This is a three start hotel but with five star price.
Stayed 3 nights in Nov 2017
Response from Moukkhamphanh SOURAVADY(Ms) Public Relations Offic on 11 Dec 2017
Dear Sir/Mdm, Thank you for your feedback. At Mercure Vientiane, we ensure that our food is in a high quality standard. Every feedback from our customer is very important, we thank you for your feedback. Best regards, Moukkhamphanh SOURAVADY(Ms) Public Relations Officer

4/10 Poor

Artit

Liked: Cleanliness, room comfort
It was my first time staying at Mercure Vientiane. I don't really mind that the hotel is a bit old as long as it is clean and has a good service. There were a few things that made me very unhappy about my experience at this hotel. First of all, my room's door was able to be pushed in though it was locked so they had to give me a new room. Secondly, A shower tap was broken in my new room. Lastly I had to ask for an iron three times before they brought one for me.
Stayed 2 nights in Jul 2017

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Response from Mercure Vientiane Hotel on 10 Jul 2017
Dear Claire, Thank you for your review. We hope to welcome you back at Mercure Vientiane Hotel. Have a good day. Best regards, Benny Omar Guest Service Executive

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
In hotel
Found in hotel food to be very expensive although looked very good

6/10 Okay

Henri, Paris

Liked: Staff & service
Disliked: Property conditions & facilities
Getting very old...
Way below any Mercure I've stayed at; the hotel is really showing its age and is in need of a complete renovation. Rooms are clean and comfy though signs of age everywhere. There is a brand new crowne plaza being built behind and mercure needs to seriously up their game. Pool area looks nice though no one (including me) used it. Staff is nice. It just feels like management has given up on this hotel...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was clean and nice
The hotel was clean and nice. To me, I think it was the best one in Vietiane

4/10 Poor

Jackie, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not up to Accor's reputation

8/10 Good

AJ, Manila

Liked: Cleanliness, staff & service, room comfort
Not bad
Overall it's worth what I paid for, well except for the breakfast

6/10 Okay

Darren

Liked: Cleanliness, property conditions & facilities
Decent hotel but definitely overpriced,had problems with the shower and asked about getting it fixed on 2 occasions and nothing was done,tv was a little old too
Response from General Manager on 18 Aug 2016
Dear Darren, Thank you for taking the time to tell us about your experience at the Mercure Vientiane Hotel. We truly appreciate your constructive feedback which will enable us to reflect on our short-comings and to improve on the areas as required. We apologise should there is any mis understanding during communicate with our staff. Once again, Thank you for your feedback. Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

4/10 Poor

Keith

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to the riverside
Someone open the door when we were sleep, lucky I clocked safety clocked and the explaination was the maid come to put the tea in the room, but infact I brang my own tea and coffee with me. So I never needed it
Response from Moukkhamphanh SOURAVADY on 24 Jun 2016
Dear Madame, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Please allow me to express my sincerest apologies should there is any misunderstanding. As there is no ''Do Not Disturb'' sign hanging at your door, that's when the maid knocked on your door and try to open it when there was no response. We appreciate your sharing of your experience and we look forward to be of service to you in the near future. Best regards, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Closed to Airport
What I saw in the pictures during online booking is totally different from actual.
Response from Mercure Vientiane on 24 Jun 2016
Dear Sir/ Mdm, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Please allow me to express my sincerest apologies should there is any misunderstanding. We appreciate your sharing of your experience and we look forward to be service to you in the near future. Best regards, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer

8/10 Good

Verified traveller

Liked: Staff & service
Mattress was extremely hard and internet worked on / off
Response from Mercure Vientiane Hotel on 2 Jul 2016
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Comfotable place to stay
Although a little well worn, the room was comfortable and clean, the shower and air conditioning worked well (considering that the daytime temperature outside was above 35deg C). Choices in the restaurant was limited but the food was reasonably priced and good. Location of hotel was a little far from town (difficult to walk especially in the heat) but can easily catch a cab (about 10,000kip per person) to drop off in town.
Response from Mercure Vientiane Hotel on 2 Jul 2016
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

8/10 Good

Christopher, Eureka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying here...YAY Vientiane!
A wonderful hotel. Nice little walk into town. Nice quiet room. A/C worked great and the staff was super helpful and nice.
Response from Mercure Vientiane Hotel on 30 Apr 2016
Dear Christopher, Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience at our hotel. Thank you for your kinds comments of our service and hotel. Once again, thank you for your feedback and staying with us. We hope to welcome you back to Mercure Vientiane Hotel. Moukkhamphanh SOURAVADY Public Relations & Marketing Officer

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is convenient but needs renovations
This was a hotel where you walk into the room and think... "this doesn't look like it does in the pictures" or "the pictures were taken a few years ago". Absolutely not a 4 star hotel so manage your expectations. The gym was adequate. The pool was under construction which was a huge disappointment given that was one of the main reasons I selected it. Staff foreign language skills were low so it was difficult to communicate in English or French. It would take 3-4 people to get any questions answered. Wi-Fi was good. Decent conference space. Breakfast selection was good. Getting coffee refills was a bi challenging. It is located outside of the center but is a walkable distance and a nice stroll.
Response from Mercure Vientiane on 25 Sept 2016
Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience at our hotel. We apologize for any Inconvenience during your stay in regards to condition of our hotel. We treat all feedback with the utmost seriousness and we will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback and staying with us. We hope to welcome you back to Mercure Vientiane Hotel. Moukkhamphanh SOURAVADY Public Relations & Marketing Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mercure Vientiane Hotel on 9 Apr 2016
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

2/10 Terrible

single european

Disliked: Cleanliness, property conditions & facilities, room comfort
Crap
Overpriced. Depressing room looking over the main road . Charged USD40 for a small childs extra bed even though they accepted a booking for a family room. This a rip off. Better to stay in a 3* somewhere more central.

8/10 Good

George, Slough UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Airport transfers excellent and only £2 each way (100Baht) Free shuttle to night market a big plus Comfortable hotel Helpful staff No negative comments to make
Response from Mercure Vientiane Hotel on 9 Apr 2016
Dear George, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

8/10 Good

H2O, JAPAN

Liked: Cleanliness, property conditions & facilities
Noisy at night
I stayed for three nights. Every nights, it was very noisy because of outdoor live performance at next hotel of Mercure Vientiane. I was tired and sleepy because of jet lag, hence I went asleep. I also gave up thinking because here is Vientiane. Others are all fine to stay at the hotel.

10/10 Excellent

MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God price and comfort
Nice hotel, staff is very helpful and provide an excellent service.
Response from Mercure Vientiane Hotel on 9 Apr 2016
Dear Michel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hotel needs a spruce up.
Poor experience. The staff do not speak much English and it was impossible to communicate. They had little knowledge of the area and surrounds and provided poor recommendations. I was sick with Lao belly and had to go to a Dr And cancelled my bus trip to vang vieng. The hotel insisted on seeing my medical report to avoid cancellation fees which was fine but chasing it down repeatedly whilst I was sick was not on. Furthermore they questioned me on why I needed so many toilet rolls when I was obviously sick and needed it!! Totally Bad. Also the lift was not working for 4 days and we had to walk 3 flights every day. Then there was a blackout in the middle of the night and we woke up sweating and suffocating. It took them hours to get it back. Meanwhile totally sleepless night for us..

8/10 Good

DONALD, Sun City, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NONE
Friendly and accomodating staff.
Response from Mercure Vientiane Hotel on 9 Apr 2016
Dear Donald, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

8/10 Good

MiMa, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price/service ration
The hotel is a 5 minute tuck-tuck ride from the city centre and is located at a main road just in between the airport and the city centre. The interior of the room was partly aged (especially bathroom and furniture) but clean and quiet.
Response from Mercure Vientiane on 27 Jan 2016
Thank you for your review. We hope to see you again.

6/10 Okay

Stephen, Longview

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Short stay only
Staff does not accommodate "Western" travelers very well. The noise from people in the hall way was worse than traffic in a busy city. Voices carry directly into your room and doors can be heard opening and closing like an alarm. This is an okay place to stay for just a short time...as right next door in the alley is a night club that punished us every night with the loud music. We wanted to sleep more but ended up more tired than when we got there.
Response from Mercure Vientiane Hotel on 30 Apr 2016
Dear Stephen Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience at our hotel. We apologize for any Inconvenience during your stay in regards of noise level. We treat all feedback with the utmost seriousness and we will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback and staying with us. We hope to welcome you back to Mercure Vientiane Hotel. Best regards, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Comfort for those traveller do not want internet
everything is consider good, just the internet connection is very unstable. Some of the hotel crews not really can communicate in English. But I still enjoy to stay there
Response from Mercure Vientiane on 27 Jan 2016
Thank you for your review. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mercure was a nice hotel,so pleasant
the hotel staff were very friendly, especially Shirley who extended our check out time. it was a nice hotel. although the air conditioner wasn't working but they attended to its repair.
Response from Mercure Vientiane on 27 Jan 2016
Thank you for your review. We hope to see you again at Mercure Vientiane.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Ok
This hotel is further away from the cbd
Response from Mercure Vientiane Hotel on 9 Apr 2016
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Moukkhamphanh SOURAVADY(Ms) Public Relations & Marketing Officer

8/10 Good

Erick, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near to Mekong River side
Nice experience! Good food but the transportation is awful
Response from Mercure Vientiane on 27 Jan 2016
Thank you for your review. We hope to see you again.

4/10 Poor

Lindsay, Brisbane

Disliked: Staff & service, room comfort
2 single beds pushed together with a gap
2 single beds pushed together with a gap in the middle, definitely a 3 star bathroom, a TV from the 1980s, decor not a 4 star... Staff had varied skills in English.

6/10 Okay

Gina, USA

Liked: Cleanliness, room comfort
Too Far and No Frills
The hotel is a bit far away from the main activities. They do not offer a shuttle to town and you are left to take tuk tuk hawkers. It's not too far to walk to town, and it can be a pleasant walk.The downside to the hotel is the instability of the internet and television. The rooms and facilities are well maintained.

10/10 Excellent

rajen, Petaling Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff with a convenient location.
We were at Mercure in the 2nd week of July 2014. We arrived early so while waiting, we requested for a massage and the hotel staff arranged for it promptly. On the first day, we took a tuk tuk to the city centre, however, we decided to explore Ventiane by foot and by bicycle after one of the staff showed us how convenient it was to get to the Nam Phu (city centre) area if we went by the riverfront route as opposed to using the main thoroughfare. We had a great time exploring Ventiane. We were also very impressed with the food and the ever friendly Lao people. The Lao people may be one of the poorest people in Asia but we certainly didn't see any unhappiness on their faces.
Response from Mercure Vientiane on 27 Jan 2016
Thank you for your review. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i want to come back
comfortable price and room.the location of hotel is very convenience to get the Mekhong river and other place of tourism attraction.
Response from Mercure Vientiane on 27 Jan 2016
Thank you for your review. We hope to see you again.

6/10 Okay

nick, Bangkok

Poor location
Poor location on main road with poor pedestrian access. Wi Fi unreliable, particularly in the room.

4/10 Poor

Thomas, Malaysia

Disliked: Staff & service
Not Up To 4-Star Rating
Pool side bar staff's is either they are inexperience or pretend not to know. It was a hot afternoon n was thinking of going to pool side bar to have some Cool cool beers, instead have to asked for hotel staff's to switch on the sprinkling mist Fan n also have to asked for Ice when beer started to warm up. On top of it pool side Wifi does not provide full access to internet/email. Only decent help I can get is from Front Desk, which I give my Thumb up to them. Very helpful.

8/10 Good

Snake, Sydney NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in Vientiane
mercure Vientiane was used as a base ofr a recent 3 dya stay in Vientiane.
Response from Siriporn on 3 Jan 2015
Thank you for your comments.. We look forward to welcoming you back to Mercure Vientiane in the future.

6/10 Okay

ShirleyBlue, Singapore

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
4 star hotel with 3 star feel
I will expect a more comfy bed but not so for the usual 4 star standard.
Thank you for taking your time for the comment and I am sorry we did not meet much of your expectations. We hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Lindsey, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible staff and service.
I'm not one to write a bad review over one bad staff, or one experience I may have had at a hotel, but the entire staff, and experience, was horrible for me and my partner. I've never felt so unwelcome in an establishment in my life. We are experienced travellers, that have travelled all over the world and you couldn't pay me to stay here again. On top of the rudeness displayed daily, our non smoking room and the halls in the hotel constantly reeked of cigertte smoke, and the plugs in the room failed to work. The pool was nice I guess? We spent some time there. But due to the constant conferences and meetings going on around that area, I felt very uncomfortable sunbathing while 30+ men were on breaks numerous times around the pool. I obviously would not recommend this hotel. Your money is best spent elsewhere.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star
Great staff and pool but that is it. No desk chair in room , had to call for one. Only 1 plug-in in the entire room, wifi was so weak it was useless, even tried hard wire and that did not work either,hair dryer didn't work, no hot water and the list goes on and on. Great staff , helped on tours and were very friendly but the rooms and hallways were a dump.

6/10 Okay

S Driver, U K

Liked: Cleanliness, staff & service, room comfort
Good value
A good value hotel about 15 minutes walk from the city centre, close to the Mekong and quite near the airport. Rooms are a good size, nice pool area and gym. Full range of services but decor now a bit tired, would benefit from a refurb. One small gripe, they don't make it clear on Hotel's.com whether or not the room rate includes breakfast. It doesn't, which is what we assumed but a bit more transparency wouldn't go amiss when you are trying to make price comparisions.