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Reviews of Grand Hotel Vientiane

3.5 out of 5
Grand Hotel Vientiane
Ban Phonsinuan, Vientiane

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 2 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Everett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the price, includes breakfast and dinner, food price is extremely low compared to the west so a nice suprise with great quality. I found it odd that the table surfaces were not as clean as they should have been given the amount of labor standing around. Very nice experience regardless.
Stayed 1 night in Jan 2024
Response from LAVA on 26 Jan 2024
Greetings, Mr. Richard Thank you very much for your review and a perfect rating. It is always fulfilling to learn that guests are satisfied with our service and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcoming you Again Warm regards,

8/10 Good

fong

Stayed 1 night in Nov 2023
Response from Management on 12 Dec 2023
Dear Fong,Thank you for giving us a 4-star rating and thank you for choosing Grand Hotel Vientiane for your stay. We are extremely delighted that you had a great stay. We look forward to many more opportunities of welcoming you all back to our hotel.Warmest Regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I arrived I was greeted with courtesy, smiles and a willingness to assist me by the staff. The property has been the best since i started my travels which has been 24 flights covering 10 countries in 1 year. It was extremely clean, spacious, had a bath and 2 showers and well within my budget of about £30 a night.
Stayed 3 nights in Oct 2023
Response from Ten on 26 Oct 2023
Greetings, Mr. Thomas!Thank you very much for your review and a perfect rating. It is always fulfilling to learn that guests are satisfied with our service and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcoming you againWarm regards,

8/10 Good

David, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget option in central Vientiane.
Stayed 1 night in Oct 2023
Response from Management on 10 Oct 2023
Warmest greetings from Grand Hotel Vientiane!We would like to thank you for staying with us and for sharing your genuine feedback. It is always encouraging to learn that guests are satisfied with our services. We look forward to welcoming you back. Best Regards

8/10 Good

BT

Stayed 1 night in May 2023
Response from Jingky on 27 May 2023
Dear Sir/Madam,Greetings from Grand Hotel VientianeThank you for staying with us and to give us your rating. We are looking forward to welcoming you back here at Grand Hotel Vientiane.Have a nice day.Best Regards,Jingky

10/10 Excellent

SATSADY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel nice and clean easy to walk arount the hotel corner restaurant ouiside a lot of international food japanese susi and vietnamese
Stayed 3 nights in Jul 2022
Response from Jingky on 11 Oct 2022
Dear Satsady,Thank you for your leaving us a positive review. We are happy to know you enjoyed your stay with us. We look forward to welcoming you back here at Grand Hotel Vientiane.

2/10 Terrible

Bobby, Fort Lauderdale

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up with cockroaches crawling on me in the bed
Stayed 2 nights in Aug 2022
Response from Jingky on 12 Oct 2022
Dear Bobby,Thank you for giving us your feedback regarding your stay with us. We are very sorry to hear about it and we will inform our management team regarding this matter to make sure that it will not happen again. Again we are very sorry and we do hope to welcoming you back here at Grand Hotel Vientiane.

10/10 Excellent

tomovet, Bangkok

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are staying at hotel to apply visa to the Thai Embassy in vientian. It is just across the road. The staffs are all great, very kind. The room is not new but well maintained. Best hotel for the purpose of visiting Thai Enbassy.
Stayed 1 night in Jan 2020
Response from Jingky on 31 Jan 2020
Dear Tomovet, Thank you so much for your positive feedback regarding our hotel and staff, we really appreciate each and every guest feedback to improve our services. We are looking forward to welcoming you again here at the Grand Hotel Vientiane. Have a great day ahead!

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Excellent staff with excellent service.
Friendly and very accommodating staff. The breakfast was ok, pretty room but not so clean because the bathroom had smell and the tiles closed to the sink had toothpaste stains. Pretty good hot shower and great WiFi. If I’m going back to Vientiane, definitely I’ll book in this hotel because I feel safe and love the staff.
Stayed 1 night in Sep 2019
Response from The Management on 20 Oct 2019
Dear Lovely Guest, Thank you for taking the time to leave us feedback for your stay with us. We are very pleased to hear that our staff made your stay pleasant, but we are sorry regarding the room smell we will inform the Housekeeping team to improve more where we are lacking. We are looking forward to welcome you again in our hotel.

10/10 Excellent

Watson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice and clean place. Staff very helpful and friendly at the reception, cafe and concierge. Special mention to Charisse and Burh for excellent service. Not quite sure I have their names spelt correctly.
Stayed 5 nights in Apr 2019
Response from Marnie on 2 May 2019
Dear Hotel Guest, Greetings! Thank you so much for the good reviews. We are hoping to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel, but a little away from the city and transport in and out via taxi or tuk tuk is haphazard and expensive.
Stayed 2 nights in Mar 2019
Response from Hotel Management on 21 May 2019
Dear Hotel Guest, Thank you so much for staying with us. please be inform that our hotel is a new hotel, we are very sorry if you are not please with our service.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent. Only problem: Internet connection. It cuts you off and you need to religion and/or reset your pc to get in again...
Stayed 1 night in Feb 2019
Response from Ms. Marnie on 10 Feb 2019
Dear HOtel Guest, Greetings from Grand Hotel Vientiane, Thank you so much for the good review, We are going to try our best to upgrade more our wifi so that we can meet your standard and to our other hotel guest.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

brunoga, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prefeito! Hotel limpo, novo e com funcionários muito educados e atenciosos. Conseguimos fazer o check-in as 10h da manhã (antes do horário padrão). Café da manhã maravilhoso, muitas opções e tudo fresco.
Stayed 1 night in Feb 2019
Response from Marnir on 10 Feb 2019
Estimado huésped del hotel, Muchas gracias por las buenas críticas. Vamos a hacer nuestro mejor esfuerzo para mejorar para cumplir con nuestro estándar de invitado. Esperamos verlos nuevamente en su próxima visita.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

2/10 Terrible

Keome

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotel with the potential to be more than it is!
The hotel has a massive mosquito problem. On the first night I killed seven in my room. I did not have any windows open or my door open. The next day I killed several more. The hotel rooms have a very poor internet quality. For example, the internet strength was only 1-2 bars at any given time. This is even after I called the hotel staff to see if they could fix the problem. If I wanted to check emails or anything I had to go down stairs to the lobby and use their computers. There is no pool or gym. There is also a weird smell every time I walk in the room and even in the hallways. The breakfast is not very good. It lacks a Western cuisine options just offering eggs, toast, and some fruit. The rest of the food is used over food from the previous day and Asian dinner food. Hence, no breakfast options. Also, if you work with the hotel on setting up a tour please make sure that they are very clear with the price of the ENTIRE bill and not just portions of it. Overall the hotel is modern and the staff for the most part are courteous and polite. That is the hotel's only saving grace. If you can find another hotel for a few days in the city I highly encourage you to find somewhere else. I have traveled throughout the Southeast Asia region and this hotel is at the bottom of my list
Stayed 3 nights in Feb 2019
Response from Marnie on 10 Feb 2019
Dear Hotel Guest, We are very sorry for the bad experience that you had to our Hotel. Regarding the tour that was organize to you by the hotel staff. The first day of your tour it was ok because the hotel staff organize it for you. the second day the hotel staff ask you if you would like to go to the place she is suggesting but you told her that you will confirm it to her, how ever you contacted directly the driver and the tour guide so it means you go for the tour on your second day by your own and it was not handle by the hotel staff. Regarding the hotel breakfast. Everyday we cook freshly food for breakfast and we are not serving foods from yesterday or we are nit serving left over foods. In regards with this Thank you so much and we will try our best to have more western foods on our breakfast buffet. Regarding WIFI problems. This is the problem of not only to our hotel but also all over the hotel in Vientiane. Yes we dont have any swimming pool or a gym because we are a BnB hotel. and hope you understand it before you booked through EXpedia. Anyway sir, Thank you so much for staying with us and we are going to do our best to meet the standard of our hotel guest. Regards.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Very disappointed, we were give a room next to lift and constant banging everytime the lift was used. Complained and was move to the next floor at the opposite end of the corridor, only to find very close to another lift, with the same noise problem. Also noise from what I can only guess as water tanks filling on & off. Walls very thin could hear TV from room next door.
Stayed 3 nights in Nov 2018
Response from Tadam on 18 Dec 2018
Dear Sir/Madam, I would like to personally apologize your unfavorable experience during your stay with us. We continually try to do our very best for all of our guest, but unfortunately, some time we do fall I will look into each issue that you have noted, In an attempt to correct and improved the experience of our guest

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visa run
Close to Thai consulate. Perfect breakfast for vegetarians.
Stayed 2 nights in Nov 2018
Response from Tadam on 13 Dec 2018
Dear Sir/Madam, Thank you for sharing your feedback regarding your stay! We are glad that we made your stay comfortable and Also, thank you for the kind words regarding breakfast, we are looking forward to welcome you again here at Grand Hotel Vientiane. Best Regards, The Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Highly recommend!
Everything from our first step onto the property until getting in the car to leave the hotel was top notch. They really take good care of you and are very hospitable. They also speak very good english. The facilities were very nice, the place feels brand new. It has all amenities you would need. The bed is comfortable, air works good and has good hot water and water pressure. The breakfast each morning was delicious and had a wide assortment of food to eat. There is something for everyone. Additionally, the hotel is only about a 3min walk to the Thai consulate. I will definitely stay here again on my next trip.
Stayed 2 nights in Nov 2018
Response from Jingky on 17 Nov 2018
Dear Sir/Madam, Thank you for sharing your feedback regarding your stay! We are glad that we made your stay comfortable and Also, thank you for the kind words regarding breakfast, rooms, and the staff. Very much appreciated, we are looking forward to welcome you again here at Grand Hotel Vientiane. Best Regards, The Management Team

8/10 Good

Verified traveller

Liked: Staff & service
Nothing interesting, breakfast is not up to expectation.
Stayed 2 nights in Nov 2018
Response from Jingky on 17 Nov 2018
Dear Sir/Madam, Thank you for sharing your feedback regarding your stay! We are sorry that we did not meet your expectations. We are continually trying to improve the variety and quantity of food that we offer. Thank you for staying at Grand Hotel Vientiane and we hope that you will consider us for your next visit in Vientiane. Best Regards, The Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the price. Staff were professional and helpful in recommending things to do in Vientiane. Excellent location if you have to go to the Thai consulate.
Stayed 2 nights in Oct 2018
Response from Tadam on 16 Dec 2018
Dear Sir/Madam, Thank you for taking time to write review for grand Hotel Vientiane we are glad that we made your stay comfortable and Also, thank you for the kind words regarding the staff. Very much appreciated, we are looking forward to welcome you again here at Grand Hotel Vientiane. Best Regards, The Management Team

10/10 Excellent

Mary, Chiang Mai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved staying here. It is about a 5 minute walk from the Thai embassy so it's great for those seeking a visa. It's very comfortable here, the beds are up to western comfort standards. There is a TV with English channels, like the History channel. The staff was very helpful as well. Also, there is a bar next door that served delicious food. The location was really great and I felt at home here.
Stayed 2 nights in Oct 2018
Response from mangement on 16 Nov 2018
Dear Mary We appreciate you taking your time to leave a review, we are also very glad to hear that you really enjoyed your stay with us. Grand Hotel Vientiane is really looking forward to the opportunity to serve you again. Regards The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
It was our first time staying at the hotel and everything was wonderful and the breakfast was good.
Stayed 2 nights in Aug 2018

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Rare Occurence
It is very rare that I write a review where I don't find some little niggle but this hotel could not be improved upon. From check-in to check-out the staff went the extra mile to ensure our stay was a happy one. We met the owner and his charming and intelligent sons whose English was impeccable. The food was excellent ranging from a buffet (cooked) breakfast to haute-cuisine later. Security was paramount and a special key-card allowed you access to your floor only. The rooms were stunningly beautiful; well-lit; tastefully decorated; with a high degree of amenity which extended to a telescopic enlarging mirror. The free goodies included tooth-paste/brush and a shaving kit. On either side of the (kingsize bed) there were two swivelling pencil lights for reading; under each was a charging point for a mobile phone. The high-ceilinged foyer was home to a coffee and cake stall. The reception staff were friendly and helpful providing tips on places to visit; phoning cabs to ensure we made the most of our trip. I heartily recommend this place to anybody.
Stayed 3 nights in Aug 2018

10/10 Excellent

RUEI SEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Harsh Wadhwani on 10 Jun 2018
Dear Ruei Sen, Thank You for choosing Grand Hotel Vientiane for your stay. We appreciate you taking the time and writing us the wonderful review. We hope that we can welcome you back soon. Thanks & Regards Grand Hotel Vientiane

8/10 Good

hirohito

Stayed 6 nights in Feb 2024
Response from Bhavesh Soni on 21 Feb 2024
Dear Hirohito,Greetings from Grand Hotel Vientiane!Thank you for giving us 8 star rating.We do hope you had a great stay with us and we are looking forward to welcoming you back here at Grand Hotel Vientiane.Best Regards,Bhavesh Soni

8/10 Good

JIJA

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Jingky on 19 Jul 2023
Dear Jija,Greetings from Grand Hotel VientianeWe would like to thank you for choosing Grand Hotel Vientiane for your recent stay in Vientiane Laos. Should you have any dislike in your room kindly let us know so that we can improve our room & services for your future visit. We are looking forward to welcoming you back here at Grand Hotel Vientiane.Have a nice day.

10/10 Excellent

GYEONG SUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋았음 나름 방음도 잘돼는거 같고 룸컨디션도 좋았음
Stayed 5 nights in May 2023
Response from Bhavesh Soni on 8 Nov 2023
Dear Mr. GYEONG SUN,Greetings from Grand Hotel Vientiane!With respect to your recent stay with us, we are glad to hear that you had a memorable stay experience and were delighted by the impeccable service provided. Your gracious compliments have been shared with the team. We thank you once again for your kind remarks and look forward to many more opportunities of welcoming you all back to our hotel.Warm Regards.

10/10 Excellent

GYEONGSUN

Stayed 5 nights in May 2023
Response from Jingky on 27 May 2023
Dear Sir/Madam,Greetings from Grand Hotel VientianeThank you for staying with us and to give us your rating. We are looking forward to welcoming you back here at Grand Hotel Vientiane.Have a nice day.Best Regards,Jingky

4/10 Poor

CK

Stayed 4 nights in Apr 2023
Response from Management on 3 May 2023
Dear CK ,Thank you for your leaving us a review. We are happy to know you enjoyed your stay with us. We look forward to welcoming you back here at Grand Hotel Vientiane!

6/10 Okay

kaneko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Management on 3 May 2023
Dear Kaneko ,Thank you for your leaving us a positive review. We are happy to know you enjoyed your stay with us. We look forward to welcoming you back here at Grand Hotel Vientiane.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いホテルでした 次も泊まりたいと思っています
Stayed 3 nights in Jan 2020
Response from Jingky on 12 Oct 2022
Dear Sir/Madam,Thank you for choosing us and for leaving your positive feedback. We are grateful that you enjoyed your stay. We are looking forward to welcoming you back here at Grand Hotel Vientiane.Have a nice day ahead.

10/10 Excellent

Kenneth, Phetchabun, Thailand

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the embassy of Thailand. Have several places to eat nearby, and roomservice.
Stayed 2 nights in Apr 2019
Response from Hotel Management on 21 May 2019
Dear Hotel Guest, Thank you so much for staying with us.

8/10 Good

진용

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변에 한국식당이나 노래방들이 있습니다ㆍ시내에서는 약간벗어난 느낌입니다
Stayed 1 night in Apr 2019
Response from Hotel management on 21 May 2019
Dear Hotel Guest, Thank you so much for staying with us.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, cerca del consulado de Tailandia.
Buen hotel, cómodo y con un staff muy amable y servicial. Principal problema es la mala calidad del wifi. El área no tiene muchos atractivos turísticos, pero queda muy cerca del consulado de Tailandia, lo cual es muy conveniente si se necesita hacer algún trámite ahí.
Stayed 2 nights in Apr 2019
Response from Marnie on 2 May 2019
Muchas gracias por las buenas críticas que estamos actualizando nuestro wifi para la satisfacción de nuestros huéspedes del hotel. Muchas gracias y esperamos verte de nuevo.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
過不足のない設備で静かに過ごせた。
Stayed 3 nights in Mar 2019
Response from Ms. Marnie on 13 Mar 2019
Dear Hotel Guest, Thank you so much for the good reviews and choosing our hotel. We are hoping to see you again on your next visit.

10/10 Excellent

Seonghyeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
그랜드호텔 짱
주요관광지와는 떨어져있지만 조용하고 주위상권이좋음
Stayed 1 night in Feb 2019
Response from Marnie on 27 Feb 2019
Dear Hotel Guest, Greetings! Thank you so much for staying with us, we are hoping to see you again on your next visit. Best regards

10/10 Excellent

jongmuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
너무나 좋았습니다. 가격대비 훌륭한 호텔입니다
Stayed 2 nights in Jan 2019
Response from Marnie on 30 Jan 2019
친애하는 호텔 게스트, 멋진 리뷰를 주셔서 대단히 감사합니다. 다시 만나기를 바랍니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Marnie on 10 Jan 2019
Dear Hotel Guest, Greetings from Grand Hotel Vientiane, Thank you so much for a good reviews and we are hoping to see you again at the hotel. Once again thank you so much for choosing us. Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
신축호텔
신축건물이라 깔끔하고 관리가 잘되어있음! 잘은 모르지만 방마다 욕조가 있는것같고 부페식 조식도 맛있었음~ 핫한 중심부랑은 거리가 있어 밤에는 툭툭으로 4만낍주고 돌아왔으나 바로옆에 외국인이하는 멋진 바가 있어 한잔더하면서 밤을 보내기 좋았음! 다음에 비엔티안와서 또 묵고싶음!!
Stayed 1 night in Aug 2018
Response from Marnie on 7 Feb 2019
우리를 선택해 주셔서 고맙습니다. 다음 방문시 다시 보길 바랍니다.

10/10 Excellent

SE EUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
라오스 최고의 가성비 호텔
지어진지 1년된 신축 건물이라 깔끔하고 호텔 리셉션 데스크도 매우 친절합니다. 비엔티엔 최고의 호텔 중 가성비가 최고라고 생각합니다.
Stayed 1 night in Aug 2018