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Reviews of Holiday Inn Express Paris - Velizy, an IHG Hotel

3 out of 5
Holiday Inn Express Paris - Velizy, an IHG Hotel
51 Avenue de l'Europe, Velizy-Villacoublay

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 316 reviews" "
Rating 8 - Good. 120 out of 316 reviews" "
Rating 6 - Okay. 21 out of 316 reviews" "
Rating 4 - Poor. 13 out of 316 reviews" "
Rating 2 - Terrible. 5 out of 316 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Responsable relations publiques Public relations on 13 May 2024
Chère Nancy,Je suis navrée que votre séjour n'ait pas parfaitement répondu à vos attentes et aurais souhaité en savoir plus. Il est important pour toute notre équipe de proposer un séjour des plus agréables à nos clients.En espérant vous revoir très vite pour un séjour plus réussi,Responsable relations publiquesPublic relations Manager

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Responsable relations publiques Public relations on 9 Jan 2024
Dear Marika,Thank you for sharing this lovely review.We are delighted to hear that our hotel met all your expectations.We hope that you will visit us again in the future. Warm wishes for 2024!Responsable relations publiquesPublic relations Manager

10/10 Excellent

Anum

Stayed 2 nights in Oct 2023
Response from Responsable relations publiques Public relations on 15 Nov 2023
Cher Anum,Je vous remercie pour votre retour suite à votre expérience à l'Holiday Inn Paris Vélizy.Je suis enchantée que votre séjour chez nous ce soit bien déroulé et espère que vous avez pu tester notre petit déjeuner.Dans l'attente d'avoir le plaisir de vous recevoir de nouveau.Bien cordialement,Responsable relations publiquesPublic relations Manager

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff are not good
Stayed 1 night in Sep 2023
Response from Responsable relations publiques on 2 Oct 2023
Dear Emmanuel,Thank you for sharing your review.We appreciate that you chose to stay with us. However, we are disappointed to know that you were not entirely satisfied and to learn about your experience with our team. We strive to provide exceptional service to all our guests, and we apologize if we did not meet your expectations in this regard. We will address your concerns with our team to ensure that we continue to improve our service.We hope to welcome you back in the future for a better experience. Kind regards,Responsable relations publiquesPublic relations Manager

4/10 Poor

laurence

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
An alarm went off at 7am in the hotel cafeteria and we all hadxto evacuate. The reason? Someone burned toasts !? I had read an older review talking about the same issue. You would expect they would have figured out how to fix that issue and be able to burn some toasts without waking up and asking clients to evacuate. Other tgan that, breakfast was great.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Dear Laurence,We thank you for taking the time to share your feedback,We are glad to hear that you enjoyed our breakfast selection. However, we sincerely apologize for the inconvenience caused by the alarm in the cafeteria. We understand how disruptive this can be, and we are continuously working on improving our systems to prevent such incidents in the future. Your feedback is valuable to us, and we appreciate your understanding.We hope to be able to welcome you back for an improved stay.Kind regards,

8/10 Good

Chenghe

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Responsable relations publiques Public relations on 24 Sept 2023
Dear Chenghe,We thank you for sharing your wonderful experience at Holiday Inn Express Paris Vélizy.We are thrilled to hear that you appreciated the cleanliness of our rooms and the excellent service provided by our team. Our team always strives to create a comfortable and welcoming atmosphere for our guests, and it's great to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back in the future.Best regards,Responsable relations publiquesPublic relations Manager

6/10 Okay

Elyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Public relations Manager on 17 Oct 2023
Dear Elyse,Thank you for taking the time to share your experience.We regret that all your expectations were not met.We would have liked to know how we could improve your experience with us.We hope to welcome you back soon.Best wishes,

10/10 Excellent

Cornel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, very clean , good location to go around all Paris attractions, good breakfast. Compliments to all the staff for being very helpful. 10 service. Thanks guys.
Stayed 4 nights in Aug 2023
Response from Manager on 9 Sept 2023
Dear Mr Cornel,Thank you for reviewing your experience at Holiday Inn Express Paris Velizy.We are delighted to hear that our staff made a positive impression on you with their helpfulness and friendliness. It's great to know that you found our hotel clean and conveniently located for exploring Paris attractions. We're also glad that you enjoyed our breakfast offerings. Your compliments will be shared with our team, as they strive to provide exceptional service to all our guests.We look forward to the pleasure of welcoming you back again in the future. Many thanks,

10/10 Excellent

Ahsan

Stayed 3 nights in Jul 2023
Response from Public relations Manager on 4 Aug 2023
Dear Ahsan,We thank you for reviewing your experience at Holiday Inn Express Paris Velizy.We are delighted that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Responsable relations publiquesPublic relations Manager

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was spot on but there were a lot of road works nearby and a confusing one way road. We had to drive round a couple of times before we found the entrance to the car park
Stayed 2 nights in Jul 2023
Response from Manager on 31 Jul 2023
Dear Nicky,We would like to thank you for reviewing your experience with us at Holiday Inn Express Paris Vélizy.We are delighted to hear that you found our hotel spot on and appreciated the cleanliness of the room and the service provided by our team.We understand that the road works and the one-way road nearby caused some confusion while finding the entrance to our car park. Please accept our apologies for any inconvenience this may have caused. We would like to inform you that these road works are temporary and we hope that they will be completed soon to provide smoother access to our hotel.We hope that we can see you again in the future. Kindest regards,

10/10 Excellent

YOUSSEF

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and nice facility to stay in for short visit to Paris, liked the room and the breakfast. Tram is 4 mins from the hotel and there is great Pizza restaurant around
Stayed 2 nights in Jul 2023
Response from Manager on 26 Jul 2023
Dear Mr Youssef,Thank you for reviewing your experience at Holiday Inn Express Paris Velizy.We are delighted to hear that you enjoyed the room and our breakfast offerings. It's great to know that the nearby tram and the pizza restaurant added convenience to your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests, and your positive feedback is truly encouraging.We look forward to seeing you on your next visit.Kind regards,

8/10 Good

Weiqing

Stayed 1 night in Apr 2023
Response from Responsable relations publiques Public relations on 11 May 2023
Dear Guest,Thank you for your kind rating.We are pleased that we were able to meet your expectations.We all hope that we'll be able to welcome you back.Best wishes,Responsable relations publiquesPublic relations Manager

8/10 Good

Padma Kompalli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Responsable relations publiques Public relations on 10 May 2023
Dear Padma,We thank you for reviewing your experience at Holiday Inn Express Paris Velizy.It is rewarding to know that you had such a pleasant experience with us; your positive feedback will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you again soon.Best wishes,Responsable relations publiquesPublic relations Manager

8/10 Good

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
All things were good compared to the 3-stars hotel. Only in the lobby, you can smell of breakfast always and the voices of people in the corridor can be heard from the room clearly which it is annoying.
Stayed 2 nights in Apr 2023
Response from Responsable relations publiques Public relations on 7 May 2023
Dear Ehsan,thank you for sharing your experience at our hotel.We are glad to hear that you found our hotel to be good and appreciated the cleanliness and comfort of our rooms. However, we apologize for the inconvenience caused by the noise from the corridor and the smell of breakfast in the lobby. We understand how important a peaceful environment is for our guests, and we will take your feedback into consideration for future improvements.We hope to have the opportunity to welcome you back for an even better experience. Kind regards,Responsable relations publiquesPublic relations Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality value for a short stay with tram link to city centre
Stayed 2 nights in Feb 2023
Response from Responsable relations publiques Public relations on 8 Feb 2023
Dear Guest,We appreciate you taking the time to review your experience at Holiday Inn Express Paris Velizy.It is a pleasure to hear that you enjoyed your stay and that our close proximity to public transport helped you to make the most of your visit. We hope to have the pleasure of welcoming you back. With kind regards,Responsable relations publiquesPublic relations Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very disappointing room condition
No pole to hook hangers at a rack. Broken shower head. This was the room condition at check-in. Very disappointing. However, staffs did their recovery work quickly after I claimed.
Stayed 2 nights in Oct 2022
Response from Daniela Monteiro, Public relations Manager on 8 Oct 2022
Dear Guest,Thank you for taking the time to share your review.While we regret to read of the issues you encountered upon your arrival, we are pleased to know that our team took immediate action when informed. Nevertheless, we sincerely apologise for the inconvenience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela Monteiro, Public relations Manager

10/10 Excellent

Aviv

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Daniela Monteiro, Public relations Manager on 25 Sept 2022
Dear Aviv,Thanks for this top rating.We are happy we were able to cater to all your needs.Thank you again.Best regards,Daniela Monteiro, Public relations Manager

8/10 Good

Temitope

Liked: Cleanliness, property conditions & facilities, room comfort
⭐️⭐️⭐️⭐️ Welcoming.
Lovely stay. The breakfast was not pleasing. No variety of hot meals. The staff were welcoming and supportive will be returning when coming to France.
Stayed 3 nights in Sep 2022
Response from Daniela Monteiro, Public relations Manager on 12 Sept 2022
Dear Temitope,Thank you for taking the time to share your feedback with us.We are pleased that you enjoyed your stay with us at Holiday Inn Express Paris Velizy and that you received a warm welcome from our team members, be sure that we will pass on your kind words.However, we are sorry to hear that our breakfast was not to your satisfaction; we are constantly trying to ensure we match your expectations and we have taken note of your suggestion as we continue to review the selection of items we have on offer.Knowing that you intend to return is our greatest reward.We look forward to welcoming you back in the future. Best regards.Daniela Monteiro, Public relations Manager

10/10 Excellent

Bemigho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and professional atmosphere.
Great atmosphere. of particular mention are two staff - Godfrey and Daniela. Thanks for your help.
Stayed 3 nights in Aug 2022
Response from Daniela Monteiro, Public relations Manager on 11 Oct 2022
Dear Guest,Thank you for sharing such positive feedback following your stay at Holiday Inn Express Paris Vélizy.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; Godefroy and Daniela will be very pleased to know of the impact they had on your experience.We look forward to seeing you again in the future.Kind regards,Daniela Monteiro, Public relations Manager

10/10 Excellent

Hafiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Paris
As soon as we arrived we was given our room early as it was ready and normally you’d have to wait till checking in time. Great excellent service all round with the hotel staff going out their way and speaking to you, making sure everything is ok and we are enjoying our holiday. Two main people stood out for me Aurelia and Joe who made sure everything was ok and Aurelia going out of her way to help me with some of my cold food which I wanted to take back with me. I have to say it’s a great location, very quiet so you’ll not be disturbed and with great staff.
Stayed 5 nights in Aug 2022
Response from Daniela Monteiro, Public relations Manager on 7 Sept 2022
Dear Mr Hafiz,Thank you for reviewing your experience at Holiday Inn Express Paris Velizy.We are glad that your stay with us was a pleasant one. Thank you for acknowledging our team's courteous and professional service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests. Be assured I will pass on the message to Aurelia and Joe.We would love to have you back.All the best,Daniela Monteiro, Public relations Manager

10/10 Excellent

Timothy

Stayed 2 nights in Aug 2022
Response from Daniela Monteiro, Public relations Manager on 7 Sept 2022
Dear Timothy,This is a great rating. Thank you!Thank you again.We look forward to welcoming you back. Best regards,Daniela Monteiro, Public relations Manager

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel , 25 minutes from Paris and 45 from CDG, breakfast area very good, mall is 5 minutes away , lots of restaurants near by Very pleased with my stay
Stayed 6 nights in Aug 2022
Response from Daniela Monteiro, Public relations Manager on 7 Sept 2022
Dear Doris,Thank you for your positive feedback.We are delighted that you had such a memorable stay with us and that our location was ideal for you.We look forward to welcoming you back.Best wishes,Daniela Monteiro, Public relations Manager

10/10 Excellent

William

Stayed 3 nights in Jul 2022
Response from Daniela Monteiro, Public relations Manager on 19 Oct 2022
Dear William,Thank you for this top rating following your stay at Holiday Holiday Inn Express Paris Velizy and share your experience.We look forward to welcoming you back. Best regards,Daniela Monteiro, Public relations Manager

4/10 Poor

Arman

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was awful.
I’m a traveler and not picky about hotels, but this hotel disappointed me. We had three rooms. 2 of them ready at 5:30 pm and one at 9 pm. Room service was awful. They clean the room around 6 or 7 pm when we got back from our Daly tour and needed some rest and sleep. Always said we don’t have enough staff to clean all rooms in morning. I don’t recommend this hotel at all
Stayed 3 nights in Jun 2022
Response from Daniela Monteiro, Public relations Manager on 10 Jul 2022
Dear Arman, Thank you for this review about your recent stay. Please accept our apologies for the situation you encountered on our property. We always strive to have all rooms for our arriving guests ready as soon as possible, regrettably, on that specific few days our housekeeping team experienced a major delay in providing ready rooms. We can assure you it does not represent the high standard of service that our team strives for and is trained to deliver. Once again, we extend our sincere apologies. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Daniela Monteiro, Public relations Manager

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t say anything was unique but the front desk staff were helpful when we needed information
Stayed 3 nights in May 2022
Response from Daniela Monteiro, Public relations Manager on 10 Jun 2022
Dear Marilyn, Thank you for this positive review of your stay. We welcome your kind mention of our front desk team and are pleased they helped make your stay enjoyable. We look forward to welcoming you back on a future visit. Kind regards, Daniela Monteiro, Public relations Manager

8/10 Good

Nicolae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Daniela Monteiro, Public relations Manager on 4 Jun 2022
Dear Nicolae, We are delighted your expectations were met during your stay at Holiday Inn Express Paris Velizy. We hope to welcome you back in a near future. Best regards, Daniela Monteiro, Public relations Manager

4/10 Poor

Paul

Liked: Staff & service
Not happy at all
I called you guys ten days before I left and changed my booking. Lady on phone said it was taken care off. She put me on hold while she called hotel. I changed my booking from three nights to two. When I got to hotel they refused to change my booking to two nights and charged me for three nights even though I checked out after two nights. I want a complete refund for the extra night since you guys said you had taken care of it. It’s really not good enough. Would like to hear from someone immediately
Stayed 3 nights in May 2022
Response from Daniela Monteiro, Public relations Manager on 13 Jun 2022
Dear Paul, Thank you for sharing your review. We regret to hear of your experience, however, we understand that this is addressed to Expedia and suggest you contact them directly. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2022
Response from Florence on 28 Apr 2022
Cher client, un grand merci d'avoir pris une minute de votre temps pour partager votre expérience à l'Holiday Inn Express! Nous sommes enchantés d'avoir recu un 10/10! Au plaisir

6/10 Okay

Nasser

Travelled with family
Stayed 1 night in Dec 2021
Response from Daniela Monteiro, Public relations Manager on 7 Feb 2022
Dear Nasser, We would like to thank you for your rating of your recent stay. We would have liked to have met all your requirements. Hope to welcome you again, Best regards, Daniela Monteiro, Public relations Manager

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Daniela Monteiro, Public relations Manager on 5 Jan 2022
Dear Christian, Thanks for taking the time to send us a great rating on your stay at Holiday Inn Express Paris Velizy We are delighted we were able to meet all your requirements Again, thank you from all the team and we wishing you an excellent new year. We look forward to welcoming you back in a near future. Daniela Monteiro, Public relations Manager

8/10 Good

Wim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Daniela Monteiro, Public relations Manager on 9 Dec 2021
Dear Wim, Thank you for taking the time to rate your stay with us at Holiday Inn Express Paris Vélizy. We are delighted we met your expectations. We look forward to welcoming you back in a near future. Best regards, Daniela Monteiro, Public relations Manager

8/10 Good

Ronen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are no vegetables at breakfast and it drives me crazy why
Stayed 2 nights in Dec 2021
Response from Daniela Monteiro, Public relations Manager on 9 Dec 2021
Dear Ronen, Thanks for taking the time to provide feedback about your stay at Holiday Inn Express Paris Vélizy. We are delighted you enjoyed our services and location. On another note, please be assured we have taken note of your concern on the breakfast offer and it has been shared with the management team to consider for future changes. We hope to welcome you back soon.. Best wishes, Daniela Monteiro, Public relations Manager

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Daniela Monteiro, Public relations Manager on 16 Nov 2021
Dear Mohammed, Thank you for your rating. We are happy to have met your requirements at Holiday Inn Express Paris Vélizy. We would welcome your suggestions on how we could improve your experience. Hope that you have enjoyed to visit Versailles Castle or Paris ! We look forward to welcoming you back. Best regards, Daniela Monteiro, Public relations Manager

8/10 Good

Daniela

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Daniela Monteiro, Public relations Manager on 2 Nov 2021
Dear Daniela, We acknowledge with thanks your rating about your recent stay. We're glad your experience has been to your satisfaction. We would certainly like to learn more about that in a private message. We look forward to the pleasure of seeing you again in the future. Kind regards, Daniela Monteiro, Public relations Manager

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a couple of nights!
Excellent hotel for a couple of nights! Reception staff were exceptional!
Stayed 5 nights in Jul 2021
Response from Daniela Monteiro, Public relations Manager on 13 Sept 2021
Dear Craig, Thank you for this positive review of your stay at Holiday Inn Express Paris Vélizy. Your satisfaction is our top priority, and it was a reward to receive your kind comments. This is a great incentive for me and for our team members to continue with our efforts to make each stay with us memorable. We hope you could take some time to visit Versailles or Paris. We all look forward to the pleasure of seeing you again in the future. Kind regards, Daniela Monteiro, Public relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Daniela Monteiro, Public relations Manager on 21 Jul 2021
Dear Guest, Thanks for giving us a perfect rating. We are very pleased you had a perfect stay. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Daniela Monteiro, Public relations Manager

10/10 Excellent

Louai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Daniela Monteiro, Public relations Manager on 21 Jul 2021
Dear Guest Many thanks for this high rating. We are glad your stay was perfect. We hope to have the pleasure of seeing you again in the future. Kind regards, Daniela Monteiro, Public relations Manager

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly clean hotel and staff extremely helpful. Rooms are very spacious and quiet.
Stayed 5 nights in Jul 2021
Response from Daniela Monteiro, Public relations Manager on 18 Jul 2021
Dear Shaun, Thank you for reviewing your experience at Holiday Inn Express Paris Velizy. It is rewarding to know that you were so satisfied with your room. One of our top priorities is to ensure your comfort, and this will inspire us to continue pursuing this goal. We hope that you take some time to visit Versailles ou Paris... this is the perfect time to do it. We hope to welcome you back. Best wishes, Daniela Monteiro, Public relations Manager

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Daniela, Service Relation Clients on 14 Sept 2020
Dear Tom, Thank your for a such great review of Holiday Inn Express Paris Velizy. We look forward to your next visit.

10/10 Excellent

Dildar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent property, clean and comfortable rooms, good staff and breakfast
Stayed 1 night in Nov 2019
Response from Florence on 10 Feb 2020
Thank you Dildar for your kind review. I will certainly share it with our team member. Best regards

10/10 Excellent

Fetalaiga

Stayed 4 nights in Dec 2019

6/10 Okay

KALAI VANI

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was not a good experience. Firstly the good points are definitely the housekeeping and breakfast. Staffs in housekeeping and breakfast were very friendly and helpful. But we had a bad experience with the reception staff. Firstly, TV wasn’t working in the room, Secondly, Telephone wasn’t working in the room. All these are manageable and they fixed it in the third day but it didn’t really bother us because we were out most of the times. But what really bothered us was that we booked the rooms for 11 nights which includes a sofabed. We had only three pillows. I spoke to shanika from reception and asked her for an extra pillow. She paused and said I’ll get back to u which she did not . So I called her from our room and the answer she gave was all the rooms are completely full and that they don’t have 1 pillow and apologized. I was very disappointed then I realized that 4 pillows were shown for the same room in the picture of the hotel’s website. So I called again and told them u are supposed to give me 4 pillows and there’s only three. She didn’t seem convinced so I told her please come up and see for yourself. She said she will call me back. Instead her co worker called back and said no pillows only two is given. I got really upset and said I’ll show pictures and went down to the reception, it was 11pm and they were calculating cash and told me to wait till they finish it because they are about to change their shift. I waited. When they attended to me I showed them the
Stayed 11 nights in Nov 2019
Response from Florence on 30 Nov 2019
Dear Kalai Van, Thank you for reviewing your stay in our hotel. I have send you previously a private message. We are sincerely sorry about the situation with one of our team member; Let me assure you proper action were taken. Kindly

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was perfect everything 👌 Clear rooms, perfect breakfast
Stayed 3 nights in Oct 2017
Response from Florence on 27 Nov 2019
Hello Anonymous! Thank you for your great review on your last stay at holiday Inn Express Paris Velizy! We are delighted you enjoyed our rooms, breakfast and location. We hope you had the time to visit Versailles Palace! Best regards

8/10 Good

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Florence on 21 Oct 2019
Hello Marta and thank you for your great review on our Holiday Inn Express Paris Velizy!

10/10 Excellent

Evens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Florence on 21 Oct 2019
Evens that is so great to have a so great review on your last stay at Holiday Inn Express Paris Velizy! We hope to welcome you back in a near future

10/10 Excellent

Belle, Belgium

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel if you want to stay away from the crowds but not so far from Paris, if you take your own vehicle.
Stayed 1 night in Sep 2019
Response from Florence on 2 Oct 2019
Dear Belle, thank you for taking the time to reviewed your stay at Holiday Inn Express Paris Velizy. We are delighted you enjoyed our room, service and location. As mentionned, we are the right balance between being close to the city and a still live the parisian flavour, kindly

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No air conditioning, microwave or fridge in rooms.
Stayed 3 nights in Aug 2019
Response from Florence on 25 Aug 2019
Thank you for you review.

10/10 Excellent

Rhodri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Florence Audinos General Manager on 19 Aug 2019
Hello Rhodri, thank you so much for your great review qt Holiday Inn Express Paris Velizy. Best regards

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Florence on 17 Aug 2019
Bonjour David et mille mercis d'avoir pris le temps de partager votre expérience à l'Holiday Inn Express! Au plaisir de vous revoir très vite! Bien Cordialement

10/10 Excellent

Mahtabuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Florence on 30 Jul 2019
Bonjour Mahtabuddin et mille merci d'avoir partager votre expérience sur votre séjour à l'Holiday Inn Express Paris Velizy. Au plaisir de vous accueillir de nouveau dans un futur proche. Bien Cordialement