Reception staff helpful,restaurant food breakfast not appealing , doesn’t look fresh except of few things , pool, Turkish bath very nice, good size of room ( junier suite) bed was huge must be super king size and it was very comfortable , room is not the cleanest but front desk manager and housekeeping manager have spoken to me on checkout upon my first check in review, carpet in the room stained , mattress is stained if you lift mattress protector on single bed you will see, emergency pull cord socket in bathroom loose needs to be secured , shower screens looks dirty ( this could be due to water in the area as I told by HSK manager) , slicing around bath tub dirty, fridge not cooling properly , white net curtains needing washed , they were full of dust and dead insects , Location not to bad but needing taxi to Ürgüp,Göreme or Ortahisar , we walked Ortahisar few times took us 30 minutes, to be honest I would not stay in this hotel again or recommended friends or family , didn’t feel welcome by one of spa staff however other member of staff was nice smiley and helpful,