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Reviews of Beverly Hills

5 out of 5
Beverly Hills
1 Lighthouse Road, Umhlanga, KwaZulu-Natal

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 100 reviews" "
Rating 8 - Good. 22 out of 100 reviews" "
Rating 6 - Okay. 4 out of 100 reviews" "
Rating 4 - Poor. 5 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paula on 2 Apr 2024
Dear Mr Gary,Thank you for taking the time to rate your time at our hotel.We do hope to welcome you back again in the not too distant future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well run hotel , great location, great staff
Stayed 1 night in Mar 2024
Response from Paula on 22 Mar 2024
Dear Sir,Thank you for your rating regarding your recent stay at our hotel.We are pleased to see that you enjoyed your time with us and do look forward to welcoming you back again soon.Kind regardsPaula NoahGeneral Manager's Assistant

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stay here often and really enjoy Beverly Hill. The reception is very friendly and the servers are great. I left my room and left my toiletries in the bathroom. I came back to collect them and the maids said there was nothing in the room. Please be very careful leaving anything unattended in your room, there is a problem with theft.
Response from Paula on 22 Mar 2024
Dear Mr Gregory,Thank you for your feedback and we are indeed sorry that your toiletries were not found on your return.We would like to reassure you that lost items are normally returned to our guests after departure and this is not the norm.We do hope that you will return to our hotel on your next visit to Umhlanga.We look forward to welcoming you back again soon.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Anjalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and staff were very attentive.
Stayed 6 nights in Feb 2024
Response from Paula on 23 Feb 2024
Dear Anjalee,Thank you for your feedback regarding your recent stay at the Beverly Hills Hotel.We are most grateful for the positive feedback which we will pass on to our staff.We look forward to welcoming you back again soon.With kind regardsPaula NoahGeneral Manager's Assistant

4/10 Poor

Arik

Travelled with partner
Liked: Cleanliness, staff & service
I did not receive a room as described, the room was ordinary and smaller than promised
Stayed 1 night in Feb 2024
Response from Paula on 23 Feb 2024
Dear Arik, Thank you for your feedback regarding your stay.We are indeed sorry that you did not receive the room which you requested.We do hope this will not deter you on returning to our hotel on your next visit to Umhlanga..With kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Paula on 9 Feb 2024
Dear Mr Valdimir,Thank you for taking the time to rate our hotel regarding your recent stay.We are most grateful for your positive feedback and look forward to welcome you back in the not too distant future.With kind regardsPaula NoahGeneral Manager's Secretary

8/10 Good

Amish, Lusaka

Travelled with partner
Liked: Cleanliness, staff & service
Old property. But good service and good location.
Stayed 2 nights in Jan 2024
Response from Paula on 7 Feb 2024
Thank you for your positive feedback.We are most grateful for your constructive feedback regarding our property. We do hope to welcome you back again in the near future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Cheryl-Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPLENDOUR ON THE INDIAN OCEAN
The Beverly Hills Hotel nestled along the Umhlanga coast is both beautiful and welcoming. The hearty reception on our arrival & the professional Check-in experience set the tone for what was a truly beautiful stay. A stunning room with spectacular views of the Indian Ocean and the sounds of the waves breaking on the shore were mesmerising. A modified Afternoon Tea at The Lounge, Dinner at the Elements and Breakfast at the Sugar Club were all sublime. Dining was a gastronomical delight which was further enhanced by the warmth, attentiveness and hospitality of the Staff. Every member at the Beverly Hills were courteous, accommodating & ensured that we were more than comfortable at all times. This was an unrivalled hotel stay which has certainly beckoned our return in the future. Thank You Beverly Hills !!
Stayed 1 night in Jan 2024
Response from Paula on 26 Jan 2024
Thank you kindly for your wonderful feedback regarding your recent stay at our hotel.We are so pleased to see that you enjoyed your time with us and we will pass on your positive feedback to our entire team.We do hope to welcome you back again in the near future.Kind regardsPaula NoahGeneral Manager's Assistant

4/10 Poor

MORAG MERLE

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This hotel was extremely over priced. Room decor is very outdated, aircon unit made noise. When we arrived at our room the cleaning staffing were sitting on the floor in the hallway relaxing and chatting loudly. No help with our bags. Ordered food at the pool that took over an hour to arrive and was burnt. Only positive is the bed was comfortable, linen exceptional and towels were best I have ever used.
Stayed 3 nights in Dec 2023
Response from Paula on 26 Jan 2024
Dear Mrs Merle,Thank you for taking the time to write to us regarding your recent stay at the Beverly Hills Hotel.We are indeed sorry to read about the issues you experienced with our cleaning staff and the noisy air-conditioner.Please be rest assured that this is not the normal standard at the hotel and we will ensure that retraining takes place with our cleaning staff.We do hope that this experience will not deter you from returning to our hotel on your next visit to Umhlanga.We look forward to welcoming you back to our hotel in the not too distant future.Kind regardsPaula NoahGeneral Manager's Assistant

8/10 Good

Amanda

Stayed 2 nights in Nov 2023

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Oct 2023
Response from n/a on 25 Oct 2023
We do hope to welcome you back again in the near future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious, professional and efficient staff at all levels. A lovely spa with extremely skilled therapists. Beautiful beachfront views and direct stairs to the beach. I listened to the waves from my bedroom. Would highly recommend and definitely will Come back again
Stayed 4 nights in Oct 2023
Response from Paula on 23 Oct 2023
Dear Ms Sophia,Thank you for taking the time to complete a review regarding your recent stay with us.We are most grateful for the positive feedback and will ensure to pass it on to our entire team.We hope to welcome you back in the near future.With kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly and attentive staff, wonderful location
Stayed 2 nights in Oct 2023
Response from n/a on 23 Oct 2023
Dear Mr Tim,Thank you for your positive feedback regarding your recent stay at our hotel.We are most grateful for your comments and do hope to welcome you back again in the near future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I celebrated our 60th. Wedding Anniversary during the week we stayed at Beverly Hills Hotel and the staff really made the day extra special for us. Thank you all
Stayed 7 nights in Aug 2023
Response from n/a on 23 Oct 2023
Dear Mr and Mrs Clare,Thank you for writing a review regarding your recent stay at our hotel.Congratulations on your milestone anniversary.We are most grateful for your positive feedback and do hope to welcome you back again soon.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just easy, access to the airport, smooth check in, room was ready, taxi in minutes. Close to all amenities. Excellent sun rise. Happy
Stayed 1 night in Aug 2023
Response from n/a on 23 Oct 2023
Dear Mr Paul,Thank you for taking the time to write a review regarding your recent stay at our hotel.We are so pleased to see that you enjoyed your time with us and do hope to welcome you back again in the not too distant future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Peacefulness
Excellent service and atmosphere. Clean and great location near restaurants and right by the ocean with beautiful views. The building is old so you can feel the history of the place compared with a modern hotel. The service and the location by the ocean is worthy to try. Breakfast is absolutely the best we had around South Africa!!
Stayed 3 nights in Aug 2023
Response from n/a on 23 Oct 2023
Dear Beatriz,Thank you for taking the time to complete a review regarding your recent stay with us.We are most grateful for the positive feedback and do hope to welcome you back again in the not too distant future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Elaine

Stayed 1 night in Aug 2023
Response from n/a on 23 Oct 2023
Dear Ms Elaine,Thank you for taking the time to complete a review regarding your recent stay with us.We do hope that we have the pleasure in inviting you back in the not too distant future.With kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and made us feel at home. The buffet was great and the sea view was enjoyable.
Stayed 3 nights in Aug 2023
Response from n/a on 23 Oct 2023
Dear Mr and Mrs George,Thank you for taking the time to complete a review regarding your recent stay at our hotel.We are most grateful for the positive feedback and do hope to welcome you back again in the near future.With kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Cheryl

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was incredibly luxurious and the staff were extremely attentive and accommodating. I highly recommend a visit.
Stayed 3 nights in Jun 2023
Response from Paula on 19 Jun 2023
Thank you for taking the time to rate our hotel regarding your recent stay at the Beverly Hills Hotel.We are most grateful for your wonderful feedback and look forward to welcoming you back again in the near future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service
We enjoyed a wonderful weekend stay at the Beverly Hills and it exceeded our expectations. The service is consistently good in all areas and the attention to detail provided us with an excellent guest experience. Well done to management and staff.
Stayed 2 nights in Jun 2023
Response from Paula on 19 Jun 2023
Dear Joanna,Thank you most sincerely for taking the time to complete a review regarding your recent stay at the Beverly Hills Hotel.We thank you for your positive feedback which we will pass on to our entire team.We look forward to welcoming you back again in the not too distant future.Yours sincerely Paula NoahGeneral Manager's Assistant

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention to detail and impeccable service from the staff. A special call out for Simphiwe Ngubane
Stayed 4 nights in Apr 2023
Response from Paula on 19 Jun 2023
Dear Alexander,Thank you for taking the time to complete a review regarding your recent stay at the Beverly Hills Hotel. We are most appreciative of the positive feedback which we will pass on to our entire team.We do hope to welcome you back again in the near future.With kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Larisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service
Stayed 1 night in Mar 2023
Response from Paula on 19 Jun 2023
Dear Ms Larisa,Thank you kindly for taking the time to write a review regarding your recent stay at the Beverly Hills Hotel.We are most appreciative of your positive feedback and do look forward to welcoming you back in the near future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the Best!
I was so surprised and impressed! Gorgeous room with spectacular view of pool and ocean. Nightly turn- down with chocolates and bottled water. Breakfast (included) was a buffet ( as well as made-to-order items), and it was was marvelous. The dining room also had the ocean view. Staff were attentive, helpful, and welcoming. Spotlessly clean. I didn’t want to leave!
Stayed 4 nights in Oct 2022

8/10 Good

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and helpful. The room was comfortable with a great ocean view. The bathroom was clean but average. Great location.
Stayed 1 night in Aug 2022

10/10 Excellent

Anton

Stayed 3 nights in Jul 2022

10/10 Excellent

bolanle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the hotel. I have stayed in many boutique hotels and this is rhe best so far for me! I will come back here.
Stayed 3 nights in May 2022

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beverly Hills 1 night stay
Hotel is well positioned. On the beach Rooms need a bit of modernizing Balcony is great Food was great esp.buffet lunch
Stayed 1 night in Apr 2022

6/10 Okay

Adrian

Business traveller
Liked: Cleanliness, room comfort
Room Not Ready at Check In
Got to the Beverly Hills at 14h45 and The Room was not ready, waited for about 15min and was handed the room keys. Kuben the manager apologised and complimented the room with a Cheese Platter. Went up to the room and noticed that the room was not serviced properly - had only three tissues in the bathroom tissue box. No bedroom/bath slippers were present, and no laundry bags present. And The one bedside lamp was damaged. We brought all this to the attention of a cleaner in the hallway and they rectified it later when we got back.
Stayed 1 night in Apr 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, room comfort
great place
First visit for 26 years. My husband and I met there, and decided to go back to visit. Its a charming hotel, feels a little colonial and old-school. The service and staff are some of the best trained and friendliest staff we have ever met in a hotel. We frequent top class hotels quite often due to my husband's work, and the service in the BH rivals the Ritz and the Dorchester truly excellent. The food (especially the lamb curry) is excellent. Very good value hotel. We'll be back... again. If we had to have any criticism at all, it would be that some of the rooms can be a little tired. But then its a classic not a modern hotel.
Stayed 5 nights in Apr 2022

10/10 Excellent

Gregory

Stayed 1 night in Apr 2022

8/10 Good

GIRLIE

Liked: Cleanliness, staff & service, amenities
Great location with beautiful views and very welcoming staff
Stayed 2 nights in Mar 2022
Response from Paula on 19 Jun 2023
Dear Girlie,Thank you for taking the time to write a review regarding your stay at the Beverly Hills Hotel.We are so pleased to see that you enjoyed your time with us and do hope to welcome you back again soon.With kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Indira

Liked: Property conditions & facilities
Highly recommend this hotel !
The check in process was amazing and efficient and friendly. The room was nice .. standard room slightly smaller then I am used to but very comfortable. Beautiful ocean views and beach accessible. Staff were fantastic and we had a lovely surprise of sparkling wine and velvet cake in our room to celebrate our special occasion
Stayed 3 nights in Feb 2022
Response from Paula on 19 Jun 2023
Dear Indira,Thank you kindly for taking the time to write a review regarding your stay at the Beverly Hills Hotel.We are most grateful for your positive feedback and do hope to welcome you back again in the future.Kind regardsPaula NoahGeneral Manager's Assistant

10/10 Excellent

Sanet

Stayed 1 night in Feb 2022

10/10 Excellent

Jahni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed over for the weekend to
Stayed 2 nights in Jan 2022

10/10 Excellent

Forklift Handling

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Rakhee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
It was awesome. Very friendly and helpful staff.
Stayed 2 nights in Dec 2021

10/10 Excellent

rupa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Adrian

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor Customer Service Experience
The Hotel is nice but aged. We had an issue where we noticed the sliding door was unable to completely close late at night. We called Front Desk to complain and they promptly sent their maintenance to fix. However their maintenance unloads a can of lubricant on the sliding door rails instantly fuming the entire room up making it a health risk to sleep in. We call Front Desk and ask for another room, the manger on duty says they are fully booked up and cannot assist in changing the room - she then advises that she can send up an Air Fresher??? We insist that that cannot work and the room is not fit to spend the night in. We propose that if they are unable to provide an alternate room to give us a refund. Which They were unable to do immediately. We propose that they put us up in another 5* hotel in the same area. After much negotiations, they agreed and put us up in the Oyster Box Hotel - However we had to pay the difference in price, It was late we agreed. The Beverly Hills Hotel Manager on Duty Apologised and only gave us an apology note with a Candle and Cheap Bag as a Token of their apology! I think they could have done better and have a-lot to learn in guest relations seeing that they are listed as a 5* Hotel.
Stayed 2 nights in Oct 2021

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Very friendly and efficient reception. Two days after my birthday and there was a card, balloons, a card and a bottle of champagne in the room. Were at a different hotel on my birthday and were not even wished happy birthday. Excellent service from waiters at breakfast. Can highly recommend the hotel and will definitely return
Stayed 5 nights in Aug 2021

8/10 Good

Pranesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Lovely stay. No problems. Great hotel and location.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Charl and Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We loved the Beverley Hills. The rooms are very comfortable and clean with beautiful seaviews. Breakfasts are amazing The GM John Aritho is always available such a gentleman and hands on
Stayed 1 night in May 2021

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! On the beach!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This old school glamor hotel has the perfect location, right on the Indian Ocean, with stairs heading down to the beach. A short walk to the heart of Umhlanga, with tons of restaurants and bars. The breakfast at the hotel was fantastic. My room felt luxurious in decor, with comfortable linens and the sound of the waves out the window. I had a balcony and some rooms have even more outdoor space, with lounging chairs and a table. Highly recommend! Very covid careful.
Stayed 2 nights in May 2021

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Izak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

stephen

Liked: Cleanliness
A DAYS BREAK
The stay was fine but I expected a lot more for almost R 6000.00. The room and bathroom is tired and really ancient Shower over bath system. Bed was great View excellent Breakfast was really good.
Stayed 1 night in Dec 2020

4/10 Poor

YUSUF

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
We were in room 502 which had interleading doors to the next room. Nothing can turn a night stay into a nightmare like tossing and turning the entire night and not being able to sleep because every noise form the next room can be heard like it’s in your own room. From every conversation, to the clinking of cups, to the flushing of the toilet to the ruffling of luggage against the door. The next door Neighbours were not even that unruly ... the room insulation were just so bad. I counted the minutes to the morning. Pity cause the rest of the hotel is pretty cool. However I have never been traumatized by a night staylike this. Can not bear the thought of staying in that room 1 more night. Relieved that we are checking out today and off to our next stay - not a nice feeling to be groggy in the morn after a very long night :(
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2020