Overall, we were disappointed with our stay, as there are so many great options in Ubud.
The Good: The pool is inviting; the rooms are huge; free breakfast; management seems wiling to hear customer feedback and improve.
Could use improvement: This hotel suffers from inconsistencies. The location is the largest detractor, as the free shuttle listed as an amenity in this hotel - finally mitigated with management to offer as a r/t service. The shuttle van drivers don't know how to drive a vehicle, as they only have driven motorbikes!
Breakfast varies some days from a menu to an inedible buffet. Sticking with the offer of the menu would be better for guests. Also in the amenities, hotels.com lists some of the rooms list a washer/dryer in the rooms, which are not the case. Upon trying to contact the hotel via phone and email prior to checking in, I never could get a straight answer re: amenities. Upon staying here, there are no washer or dryers available.
Taxi drivers don't seem to know the hotel, they will take you to Ubud Raya Resort and not the hotel. The owners are the same, but the locations are different.
This property needs a deep clean! Upon arriving to our room, though it was supposed to be a non-smoking room, we found odd smells that never dissipated during our 7 day stay. Stale smoke, formaldehyde and sewage, at times. It is in desperate need of a deep clean.
The property is also loud from the neighboring roosters and construction.