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Reviews of Puri Tupai

4 out of 5
Puri Tupai
Jl. Raya Anak Agung Gede Rai, Banjar Abian Semal, Ubud, Bali

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

9.0/10

Cleanliness

7.0/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Darren, Byron Bay

Disliked: Staff & service, property conditions & facilities, room comfort
Beautiful gardens, but let down by details
Villa Tupai has beautiful gardens and lovely traditional timber buildings, but is let down by the staff and details. The staff have a bad habit of lingering around when they are not needed and with a huge area of gardens and living areas, choosing to wait all day until you are in an area to come and clean around you, spoiling the peace and quiet. We spent the majority of the day out of the villa, but they would choose the hours that we were there to do their work. The beds are getting old and saggy and the loos are getting old and stained (not pretty). A little bit of time and money spend on upkeep would go a long way. Two of the aircon units were not working while we were there, I can understand one, but two? That said, the villa can be very peaceful (when the staff go away) and the gardens and pool are amazing.
Stayed 3 nights in Oct 2017
Response from Sri on 13 Nov 2017
Dear Darren, Thank you very much for your time to put a reviews about your stay. We apologize for the uncomfortable feeling during your stay with us. It will be a learning for us that we have to make sure to guest about their convenience to take a time to clean the house. So it all goes comfortably in accordance with guest expectation. Your comments will submitted to the management to be considered with. Again, thank you very much for all comments and support. Have a good day a head....

8/10 Good

Bob, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful swimming pools and bedrooms
Lovely hotel with attentive staff. Much of the time we were the only guests so very peaceful. Apart from the multiple dogs and cockerels in the neighbouring village; the ear plugs provided were necessary at 4am. Breakfast nice. Swimming pools clean and picture perfect. Villa beautiful and comfortable bed and great outdoor bathroom with enough hot water. Wildlife interesting but not intrusive. TV needed the satellite working and the subscription paid up: as we had no access to international channels; a bit disappointing for a superior hotel. Enjoyed our brief stay very much.
Cool pool
Fab brekkie
Villa 2

6/10 Okay

Mangaia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean villa
Breakfast selection limited. In house food was average for the prices paid, chose to eat out most of the time. Overall stay was ok and comfortable.
Response from General Manager on 5 Jan 2017
Thank you very much for the reviews. We do apologize for the experience with us not satisfy your stay. We ensure to increase our service to our guest as our commit. Hope a wonderful day a head regards, PTI Team

10/10 Excellent

Jamie, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote heaven
The location was a bit remote but this villa was amazing! It was beautiful and peaceful. I had a private pool, outdoor bathroom with shower and bathtub and a patio to have breakfast on. The architecture of the villa was handcrafted wood designs to make you feel like you're truly in Bali. The staff were wonderful as well. Friendly, accommodating, helpful. True Balinese hospitality. I only stayed a few days but I was sad to leave. I will definitely book this villa again next time I'm in Bali.

2/10 Terrible

jean-marc, Paris

Liked: Cleanliness, room comfort
Disliked: Staff & service
La catastrophe/ a disaster
Il ne s'agit pas d'un hotel mais de 3 villas privatisables dont 1 seule est termine Pas de restaurant, pas de bar, un cours piscine que pour la grande villa familiale non finie Travaux pour le reste Quartier tres isole, rien a proximite Nous avons passe qu'une nuit demandant le remboursement des 4 autres nuits, la proprio etait d'accord mais elle balade toujours Hotel.com Notre avis est donc negatif meme si la chambre est tres belle ca ne fait pas le sejour!!
Response from General Manager on 25 Sept 2016
Thanks for the comments, we apologize for the inconvenience, and we're in the process of fulfillment facilities for the convenience of our guests who appreciate the environment Bali. Have a great day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort