Pros:
-Close to everything
-Pleasant and helpful staff
-Charming decor
-Nice rooftop pool and dining room
-Guestrooms are spacious
Cons:
-linens and towels are discolored/stained/smell
-little ant-like bugs in the room/bed
-sewage smell in bathroom
-bathroom is dirty with stained toilet
-walls are thin. I could hear my neighbour coughing and chairs from the roof top being moved
-terrible breakfast
This hotel has a lot of potential, if only they would put effort into cleanliness and the breakfast buffet.
I arrived at 2am and was given a room with bugs on the bathroom counter and in the bed. When I called front desk to complain, I was told to wait until 8am to speak to a manager and switch rooms. Naturally I was upset, but very exhausted from 30 hours of travel. Later that morning I switched rooms but no discount or refund was given. This was disappointing.
My new room had an awful sewage smell in the bathroom. The toilet was stained and had mildew all over the tile. The towels were discolored/stained and smelled like mildew. The bedding was also discoloured.
The breakfast is bad. The food is cold and dry. The pancakes tasted like they were just removed from the fridge and served without reheating. The buffet selection is a mix of random food: bbq chicken, fried rice, bread, pancakes, fish, etc.
This hotel is ideal for maybe one night, if you’re lucky enough to get a clean bug free room.