2/10 Terrible
Diana
25 Mar 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I chose this hotel because they advertised a gym. There was no gym available and I asked for some compensation but they refused. Also if you cannot do stairs DO NOT choose this property especially since the stairs are uneven heights and the outside lighting nearly non-existent - very dangerous for most people unfamiliar with the property. If you fall, it will be onto stone steps. The most discouraging thing was when I expressed dissatisfaction and asked staff to address my concern, the answer was always the same - I have to call the manager and will call you on your room. I was never called and can only assume that once I walked away, staff considered the matter closed. I’m really considering disputing the charge for the room as the service was so poor and the facilities not as advertised. Another interesting fact is that no one ever apologized for the false advertising so I guess that’s how they do business. Go to Westin or somewhere more reliable IMO. P
Diana
Stayed 2 nights in Mar 2024