Front of property

Reviews of karaksa hotel TOKYO STATION

3 out of 5
karaksa hotel TOKYO STATION
1-Chome 5-3 Yaesu, Chuo, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 695 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Howard

Stayed 3 nights in Mar 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and our room was one of the largest I’ve stayed at in Tokyo, especially for the price. We will definitely return!
Stayed 3 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 20 May 2024
Dear Mr./Ms.Dear Joe, Thank you very much for staying at karaksa hotel TOKYO STATION.We are very happy to know you are pleased by our service.And we are thankful to hear that you have been satisfied with our room's spaciousness.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATIONFront staff

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Very close to Tokyo Station. Great coffee shop down the street. Lots of dinning options.
Stayed 5 nights in Apr 2024
Response from karaksa hotel TOKYO STATION Front staff on 19 May 2024
Dear Mr./Ms Olivia,Thank you for your positive review!We are delighted to hear that you enjoyed our hotel's perfect location near Tokyo Station.We hope you had a chance to explore the nearby dining options.Looking forward to welcoming you back soon.Best regards,

10/10 Excellent

Saigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful. They scheduled a van taxi to transport my family and wheel chair to the airport. I will use same hotel chain on future visits to Japan.
Stayed 6 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 19 May 2024
Dear Mr./Ms Saigo,We are delighted to hear about your positive experience with our helpful staff. We are glad we could assist with the taxi arrangements.We look forward to welcoming you back on your future visits to Japan.Warm regards,

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place & hotel staffs are very nice & helpful
Stayed 6 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 19 May 2024
Dear Mr./Ms Josephine,Thank you for your kind words!We are delighted to hear that you found our hotel conveniently located and our staff friendly and helpful.We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

ShirleyAnne

Travelled with family
Great location . So close to station for trains etc. Staff very pleasant. Would recommend .
Stayed 2 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 17 May 2024
Dear Mr./Ms ShirleyAnne, Thank you for your positive review!We are delighted to hear that you enjoyed our great location and pleasant staff.We appreciate your recommendation and look forward to welcoming you back at karaksa hotel TOKYO STATION.Best regards,

8/10 Good

Yeop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and clean, room is too small for 3 beds, hardly to find place to open luagages.
Stayed 1 night in May 2024
Response from karaksa hotel TOKYO STATON Front staff on 21 May 2024
Dear Mr./Ms. Yeop, Thank you for your review regarding your stay. We are glad you hear that you were satisfied with our cleanliness. We apologize for the inconvenience regarding your room. It will be considered to improve our services in the future.We hope to welcome you back soon. karaksa hotel TOKYO STATIONFront staff

10/10 Excellent

TIK FAI

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience stores nearby
Stayed 6 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 17 May 2024
Dear Mr./Ms TIK FAI, Thank you so much for choosing our hotel for your latest trip.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points. We are proud that our hotel location could bring you such great satisfaction.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

10/10 Excellent

Dashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most economical options near the Tokyo Station. This has been my go-to overnight hotel before a Shinkansen trip. From the Tokyo Station (JR), you will want to look for the Yaesu exits! Be prepared that you may need to pull your suitcases up some stairs. Once you get out of the station on the ground, it’s then much easier to cross the street and arrive at the hotel. It’s an even shorter walk to/from the Tokyo Metro station. Look for the B3 exit. There is a 7-11 within one block from the hotel. Super convenient to grab bites, drinks or some cash at the ATM. Shopping-wise - there are multiple department stores above the Tokyo Station so you can get most of the shopping done here. Many omiyage shops are at the station too, so it’s a good chance to buy them up before leaving Tokyo. It’s about 20 minute walk or 2 metro stations away to the heart of upscale/fancy Ginza area. Luxury brands and stylish cafes - a recommended destination while you stay here!
Stayed 1 night in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 17 May 2024
Dear Mr./Ms Dashan,Thank you very much for taking the time and giving us such a positive review regarding your stay with us.Our hotel is located near Tokyo Station (Yaesu exit) where the surrounding transportation network is well developed. Therefore, it is easy to go to sightseeing spots, both inside the city and all around Japan, not to mention you have a wide variety of options for shopping and dining. There also are direct shuttle buses to the airport, so this area is popular with different kinds of customers.We are waiting to see you again at karaksa hotel TOKYO STATON.

10/10 Excellent

Lucky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 17 May 2024
Dear Mr./Ms. Lucky Thank you for choosing to stay at karaksa hotel TOKYO STATION for your trip.We are very happy to see your high score for your stay experience. We will continue to strive to have our guests happy with our hotel. We would be happy to greet you as our guest again for your next Tokyo trip.Our team is patiently waiting to welcome you back. karaksa hotel TOKYO STATONFront staff

8/10 Good

Wan-Yun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very convenient.
Stayed 3 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 14 May 2024
Dear Mr./Ms.Wan-YunThank you for your positive review! We are delighted to hear that you found our hotel's location convenient. We hope to welcome you back soon. Best regards,

8/10 Good

Regina Teng Soo

Travelled with group
Liked: Cleanliness, staff & service
The walls too thin, can hear neighbor’s talking. Need more wall hangers/hooks at vanity area
Stayed 5 nights in May 2024
Response from karaksa hotel TOKYO STATION. Front staff on 14 May 2024
Dear Mr./Ms.Regina Teng Soo, Thank you for your feedback. We will address the noise insulation issue and we will bring more hangers if guests contact us.If you have any problems, please let us know and we will do our best to assist you.We appreciate your valuable input. Best regards,

8/10 Good

Yeop

Stayed 1 night in May 2024

8/10 Good

Akihiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from からくさホテルTOKYO STATION フロントスタッフ on 14 May 2024
Akihiro様 この度は数あるホテルの中からからくさホテルTOKYO STATIONをご利用いただき、誠にありがとうございます。 また、口コミのご投稿をいただき、誠にありがとうございます。 また東京へご旅行される機会がございましたら、当ホテルをご利用いただけますと幸いです。 スタッフ一同心よりお待ちしております。

10/10 Excellent

KYLE, WESTVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful.
Stayed 8 nights in May 2024
Response from karaksa hotel TOKYO STATION Front staff on 10 May 2024
Dear Mr./Ms. Kyle, Thank you for staying karaksa hotel TOKYO STATION.Thank you for your kind words about our staff.We look forward to welcoming you back soon.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay!
Stayed 4 nights in May 2024
Response from karaksa hotel TOKYO STATION on 8 May 2024
Dear Mr./Ms.Terence, Thank you for choosing karaksa hotel TOKYO STATION. We are delighted to hear that you had a pleasant stay with us. We are looking forward to welcoming you back soon. Best regards, karaksa hotel TOKYO STATION

8/10 Good

Sridhar, East Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a short stay around Tokyo station.
Stayed 1 night in May 2024
Response from karaksa hotel TOKYO STATON Front staff on 7 May 2024
Dear Mr./Ms. SridharThank you for choosing karaksa hotel TOKYO STATION.It is always a pleasure to know that you had a very enjoyable stay.The hotel is located near Tokyo Station and Nihonbashi Subway Station, so it is a convenient choice of accommodation for both traveling/sightseeing and business.Also,we are delighted to hear that you were satisfied with the breakfast.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.

10/10 Excellent

Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room!
Stayed 2 nights in May 2024
Response from karaksa hotel TOKYO STATON Front staff on 6 May 2024
Dear Mr./Ms. ManThank you so much for choosing our hotel for your latest trip.We are so happy to learn that you enjoyed your stay with our comfortable facilities.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from karaksa hotel TOKYO STATON Front staff on 6 May 2024
Dear Mr./Ms. AdrianThank you very much for staying at karaksa hotel TOKYO STATION.It is always a pleasure to know that you had a very enjoyable stay.Again, Thank you for your review,We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

10/10 Excellent

Jerilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for our family of 4. We had 4 adults with 8 pieces of luggage. It was tight but the room was laid out well, bathroom was tight but functional. It was very easy to walk around and close (5-6 minutes walk) to Tokyo Station. The front desk team was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 2 May 2024
Dear Mr./Ms. JerilynThank you very much for staying at karaksa hotel TOKYO STATION.We are very happy to know you are pleased by our service. Also, we are proud that our multilingual staff could contribute to your comfortable stay.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points. We are proud that our hotel location could bring you such great satisfaction.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
The location is convenient but no amenities. Bare bones, but you get what you pay for. On our visit we had to demand a room change or our money back over the neighboring guests fighting and the noise being too loud in our unit. Staff did accommodate the request but it took a lot of back and forth to make it happen.
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 1 May 2024
Dear Mr./Ms. Michael,Thank you very much for taking the time and giving us such a positive review regarding your stay with us.We are sincerely sorry to hear your dissapointment with your stay.We are devastated that we have failed to provide a comfortable accomodation that is on par with your standards.Please accept our apologies for the inconvenience caused by our staff. We have shared your comments with our team for further attention and necessary action.We hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

ROBYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grwat location, nice room but no view of anything except building next door
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATION. on 28 Apr 2024
Dear Mr. /Ms. Robyn, Thank you very much for staying at karaksa hotel TOKYO STATION.Also, thank you for highlighting our great location and nice rooms. Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.However, we regret any disappointment regarding the view. We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.Best regards, karaksa hotel TOKYO STATION.

8/10 Good

JASON, Shady Side

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient property but very tight rooms crammed with 2 beds plus one side bed!! Hotel is so tight that they wouldn’t sell us breakfast coz there was no room in the bfast area. But good people, soft drinks / coffee for free. All things considered, good place and it’s Japan!
Stayed 2 nights in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 16 Apr 2024
Dear Mr./Ms. JASONThank you for choosing karaksa hotel TOKYO STATION.We would like to offer our sincere apologies for the inconvenience regarding the room. The hotel offers various types of rooms ranging from 14 m2 to 43 m2.In the future, we hope you would perhaps consider staying again in our hotel at a different room type. So please do not hesitate to contact us with questions regarding the rooms in advance.We are very happy to know you are pleased by our service.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located. The rooms are compact and comfortable.
Stayed 4 nights in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 16 Apr 2024
Dear Mr./Ms. DawnThank you for choosing karaksa hotel TOKYO STATION.We are pleased to know that our hotel location could help make your stay more comfortable and your exploring the city more convenient.We hope to continue having your kind patronage and are waiting for the chance to greet you again as our guest.

10/10 Excellent

Vladimir, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in very convenient location
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 16 Apr 2024
Dear Mr./Ms.VladimirThank you very much for taking the time and giving us such a positive review regarding your stay with us.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points. We are proud that our hotel location could bring you such great satisfaction.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pleasant service. Loved the pajamas😀
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 16 Apr 2024
Dear Mr./Ms. ClaireIt was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.We are very pleased to receive your compliments. We are also very happy to know you are pleased by our pajamas.We hope we will have the opportunity to welcome you back to karaksa hotel TOKYO STATION in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Friendly and helpful staff. The hotel provides everything you need and is also close to train stations.
Stayed 6 nights in Apr 2024
Response from karaksa hotel TOKYO STATON on 13 Apr 2024
Dear Mr./Ms. Kevin,Thank you very much for staying at karaksa hotel TOKYO STATION.We are very happy to know you are pleased by our service. And our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are dully waiting for your next visit.karaksa hotel TOKYO STATIONFront staff

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite part was that it's super close to tokyo station and the nihombashi station. Could take either trains to get around tokyo. Also the staff were very helpful and kind!
Stayed 4 nights in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 12 Apr 2024
Dear Mr./Ms.Allen,Thank you very much for staying at karaksa hotel TOKYO STATION.Our hotel's area is a recommended location for customers with various needs, there are many shops and restaurants, and it is also blessed with extremely convenient transportation.Your feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and perfect stay
Stayed 2 nights in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 11 Apr 2024
Dear Mr./Ms. BenjaminThank you very much for staying at karaksa hotel TOKYO STATION.It is always a pleasure to know that you had a very enjoyable stay.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

10/10 Excellent

Ana Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Centrally located with easy access to the train (Tokyo Central for shinkansen and all trains) and metro (Nihonbashi Station). Plenty of shopping around, a block from 7/11 for convenient food. We reserved a 3-bed room and it was really quite, clean and comfortable. The staff was really kind and even gave us flyers with the specific info for the trains to the airports. They have a luggage storage are in case you arrive or depart at different times from when the room is available. The shower was big compared to the other hotels we stayed in Japan. This hotel is exceptionally good. We stayed in March 2024 and it was our first visit to Japan. A
Stayed 3 nights in Mar 2024
Response from karaksa hotel TOKYO STATON on 10 Apr 2024
Dear Mr./Ms.Ana MariaIt was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.Also it is always a pleasure to know that you had a very enjoyable stay.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATIONFront staff

10/10 Excellent

Vladimir, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in very convenient location
Stayed 3 nights in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 16 Apr 2024
Dear Mr./Ms.VladimirThank you very much for taking the time and giving us such a positive review regarding your stay with us.We are very glad that you found the location convenient for your trip. A good location is one of our hotel's points. We are proud that our hotel location could bring you such great satisfaction.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from karaksa hotel TOKYO STATON on 10 Apr 2024
Dear Mr./Ms.Natalia Thank you for choosing to stay at karaksa hotel TOKYO STATION. Also, we would like to offer our gratitude for sharing your stay experience here. We would be happy to have you stay with us again for your next Tokyo trip. Our team is dully waiting to greet you. karaksa hotel TOKYO STATONFront staff

10/10 Excellent

Savan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to Tokyo JR station - staff was fantastic - breakfast option was great (highly recommended) - rooms for accommodating 3 people was fantastic ! beds were firm which were helpful after a long day of walking around - plenty of amenities available to guests staying at the hotel - very clean and very proper -- would highly recommend to foreigner / tourists !! only negative i would say is lack of drawers or closets for clothes -- that was a minor inconvenience in the room :)
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATON on 9 Apr 2024
Dear Mr./Ms.SavanThank you very much for taking the time and giving us such a positive review regarding your stay with us.We are pleased to know that our hotel location could help make your stay more comfortable and your exploring the city more convenient.And thank you for your valuable feedback regarding our breakfast.Also,it is always a pleasure to know that you had a very enjoyable stay.We will do our best to ensure that your next stay with us will also be a comfortable one. Our staff is waiting for your return to Tokyo and our hotel.karaksa hotel TOKYO STATIONFront staff

10/10 Excellent

Savan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to tokyo JR station - staff was fantastic - breakfast option was great (highly recommended) - rooms for accommodating 3 people was fantastic ! beds were firm which were helpful after a long day of walking around - plenty of ammennities available to guests staying at the hotel - very clean and very proper -- would highly recommend to foriegners / tourists !! only negative i would say is lack of drawers or closets for clothes -- that was a minor inconvenience in the room :)
Stayed 4 nights in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 9 Apr 2024
Dear Mr./Ms.SavanThank you very much for taking the time and giving us such a positive review regarding your stay with us.It is always a pleasure to know that you had a very enjoyable stay.Also,thank you for your valuable feedback regarding our breakfast.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are dully waiting for your next visit.karaksa hotel TOKYO STATIONFront staff

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very well located, comfortable, clean, quiet hotel at a reasonable price. Unfortunately, my husband became very ill while we travelled in Japan. He desperately needed medical care. The wonderful staff at the reception desk recommended a hospital for us to go to and immediately arranged for a taxi to get us there. The staff were so very personable, caring and polite.
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 7 Apr 2024
Dear Mr./Ms.Julie,It was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.It is very encouraging to hear your comment regarding the staff's service.We will continue to strive to satisfy all our customers.And we are also happy to learn that you enjoyed your stay much with our comfortable facilities.Hope your husband are already got better and wish we can meet you next time when you come to Japan.

10/10 Excellent

Sakura

Liked: Cleanliness, staff & service, property conditions & facilities
It is easy access to Tokyo Station. We had 4 people and the room was good!
Stayed 1 night in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 6 Apr 2024
Dear Mr./Ms. SakuraThank you so much for choosing our hotel for your latest trip.We are pleased to know that our hotel location could help make your stay more comfortable and your exploring the city more convenient.We are thankful to hear that you have been satisfied with our room's spaciousness.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious. Good customer service. Very close to Tokyo Station walking distance.
Stayed 2 nights in Apr 2024
Response from karaksa hotel TOKYO STATON Front staff on 4 Apr 2024
Dear Mr./Ms.MatthewIt was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.Also,we are happy to hear that you are satisfied with the room and service.We are waiting to see you again at karaksa hotel TOKYO STATON.karaksa hotel TOKYO STATION Front staff

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 2 Apr 2024
Dear Mr./Ms. JING Thank you for choosing to stay at karaksa hotel TOKYO STATION. Also, we would like to offer our gratitude for sharing your stay experience here. We would be happy to have you stay with us again for your next Tokyo trip. Our team is dully waiting to greet you. karaksa hotel TOKYO STATONFront staff

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good everything
Stayed 4 nights in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 31 Mar 2024
Mr./Ms. Osvaldo Thank you for choosing to stay at karaksa hotel TOKYO STATION for your trip. We are very happy to see your high score of your stay experience. We will continue to strive to have our guests happy with our hotel. We would be happy to greet you as our guest again for your next Tokyo trip. Our team is dully waiting to welcome you back.

10/10 Excellent

Nafiseh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff, nice clean rooms
Stayed 1 night in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 30 Mar 2024
Dear Mr./Ms. Nafiseh,Thank you very much for taking the time and giving us such a positive review regarding your stay with us.We are very pleased to receive your compliments. We will continue to thoroughly clean the hotel's rooms and shared areas so all customers can spend their time with enjoyment and comfort.The hotel is located near Tokyo Station and Nihonbashi Subway Station, so it is a convenient choice of accommodation for both traveling/sightseeing and business.Also,we are very happy to know you are pleased by our service.We are waiting to see you again at karaksa hotel TOKYO STATON.

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 29 Mar 2024
Dear Mr./Ms.PINGThank you very much for staying at karaksa hotel TOKYO STATION.We are very happy to know you are pleased by our service.We are waiting to see you again at karaksa hotel TOKYO STATON.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and all the staff are polite. The room has pyjamas, slippers, toothbrushes, shampoos, conditioners and body soap. Plus a kettle for hot drinks. It would be nice if it provides body lotion for the guests.
Stayed 1 night in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 27 Mar 2024
Dear Mr./Ms.julieIt was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.Thank you for your kind review. We are very happy that you had a great time at our hotel.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free mochi, free beverages and toiletries! Staff was very friendly and helpful, very patient with non Japanese speaking guests. Location was excellent. Less than 5 mins walk from the Tokyo train station. Easy to get to from Haneda Airport via train. We stayed for 5 days. Thank you!
Stayed 5 nights in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 26 Mar 2024
Dear Mr./Ms.VanIt was our honor to welcome you at our hotel recently. Thank you so much for sharing your stay experience here.It is very kind of you to praise our staff. You can not imagine how motivating it is for our front desk team to know they have helped make your stay more enjoyable.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are dully waiting for your next visit.

8/10 Good

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent position, entry a little worn and small when large areas are taken up with baggage but a good place to stay around Tokyo Station .
Stayed 2 nights in Mar 2024
Response from karaksa hotel TOKYO STATON on 26 Mar 2024
Dear Mr./Ms.KayeThank you very much for staying at karaksa hotel TOKYO STATION. We are very glad to have your review here.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.

10/10 Excellent

VICTOR, SAN DIEGO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is steps away from Tokyo Station which allowed us to move around the city very easily. The rooms don’t really have views but they were extremely clean and quiet. We would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Front Staff on 25 Mar 2024
Dear Mr./Ms.VICTORThank you very much for taking the time and giving us such a positive review regarding your stay with us.We are pleased to know that our hotel location could help make your stay more comfortable and your exploring the city more convenient.We hope we will have the opportunity of welcoming you back to karaksa hotel TOKYO STATION in the future.karaksa hotel TOKYO STATION Front staff

10/10 Excellent

Wyatt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the subway as well as shinkansen stations. Clean rooms and friendly staff. Fantastic hotel to stay at.
Stayed 4 nights in Mar 2024
Response from karaksa hotel TOKYO STATON Front staff on 24 Mar 2024
Dear Mr./Ms. Wyatt,Thank you very much for staying at karaksa hotel TOKYO STATION.Your feedback is a valuable source of motivation for us as we strive to achieve even higher standards of service and care.The hotel is located near Tokyo Station and Nihonbashi Subway Station, so it is a convenient choice of accommodation for both traveling/sightseeing and business.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.

2/10 Terrible

Megan, Gallatin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreasonable customer service. Accidentally I book through online but it was wrong date. I tried to fix it but they charged even we didn’t stay there and didn’t give us credit back. They were not willing to do anything to help the situation. I wasn’t happy with their customer service.
Stayed 2 nights in Mar 2024
Response from karaksa hotel TOKYO STATON on 27 Mar 2024
Dear Mr./Ms.MeganThank you very much for staying at karaksa hotel TOKYO STATION.We would like to offer our sincere apologies for our staff causing you discomfort with their behavior.We will take any necessary measures to make sure that we offer our best hospitality in our best manner, all the while putting ourselves in our guests' shoes.And thank you for your valuable feedback.We will keep it in mind for future reference.We will make sure to improve upon the points you have made by investigating the details and making sure to prevent the same situation from happening again.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Tokyo Station!
Stayed 1 night in Mar 2024
Response from karaksa hotel TOKYO STATON on 23 Mar 2024
Dear Mr./Ms. MatthewThank you so much for choosing our hotel for your latest trip.We are very glad to have your review here.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATONFront staff

10/10 Excellent

Lowella

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable distance from Tokyo Station.
Stayed 1 night in Mar 2024
Response from karaksa hotel TOKYO STATON on 23 Mar 2024
Dear Mr./Ms. LowellaThank you very much for staying at karaksa hotel TOKYO STATION.We are very glad that you found your location convenient for your trip. Good location is one of our hotel's point. We are proud that our hotel location could bring you such a great satisfaction.We hope to have the pleasure of welcoming you back again for your next stay in Tokyo.karaksa hotel TOKYO STATION Front staff

10/10 Excellent

Yvonne N Ah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful. They held our bags before check in, so we could tour the area. And then held them again after check out til we headed to our next city. Easy check in and check out. Called us a taxi for a small fee. Totally worth it. It was only a few dollars. Beds were comfortable and clean. Had plenty of space for our things. Room included small couch and coffee table. No view. Behind the current was a wall.
Stayed 1 night in Mar 2024
Response from Front staff on 22 Mar 2024
Dear Mr./Ms. Yvonne N AhThank you very much for taking the time and giving us such a positive review regarding your stay with us.If your travels bring you to this area again, we will be happy if you consider staying at karaksa hotel TOKYO STATION one more time. We are dully waiting for your next visit.karaksa hotel TOKYO STATION Front staff