Indoor pool, pool loungers

Reviews of Holiday Inn Thessaloniki, an IHG Hotel

5 out of 5
Holiday Inn Thessaloniki, an IHG Hotel
8 Monastiriou, Thessaloniki, Central Macedonia

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 119 reviews" "
Rating 8 - Good. 36 out of 119 reviews" "
Rating 6 - Okay. 19 out of 119 reviews" "
Rating 4 - Poor. 3 out of 119 reviews" "
Rating 2 - Terrible. 3 out of 119 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, South Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty reasonable, the city is also reasonable, both with a couple of days if you have time
Stayed 2 nights in May 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location a little distance away from eating places. Shower awkward position in bath, forgot to leave us a bath mat.
Stayed 4 nights in Mar 2024
Response from Christina on 5 Apr 2024
Dear Tony,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall. However, we are sorry to hear about the awkward position of the shower. Your comments are valuable to us, and we will take them into consideration to further improve our services and amenities. Hope to have the opportunity to welcome you back in the near future. Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great with accommodation
Stayed 4 nights in Mar 2024
Response from Christina on 13 Mar 2024
Dear Michael,Thank you for your wonderful review! We're thrilled to hear that our staff provided you with great accommodation during your stay. It's always our priority to ensure that our guests feel comfortable and well taken care of. We appreciate your kind words and hope to welcome you back soon.Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

8/10 Good

Ilhan

Liked: Cleanliness, staff & service
Rooms need renovation. :)
Stayed 2 nights in Feb 2024

6/10 Okay

Gurdit

Liked: Cleanliness
Property is located in a decent location, close to transport links, dining out options & tourist attractions. Lobby, dining areas, bar and swimming pool (located on the 9th floor) were great. Standard room & junior suite both pretty out dated.
Stayed 2 nights in Nov 2023
Response from Christina Manolopoulou on 17 Nov 2023
Dear Gurdit,Thank you for sharing your feedback with us. We're happy to know that you enjoyed our property's convenient location and the amenities offered in our common areas.However, we regret to hear that the standard room and junior suite did not meet your expectations. We take your comments under consideration, since they allow us to identify fields in need of improvement.Hope to welcome you back!Yours Sincerely,Christina ManolopoulouSales & Marketing Manager

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from Christina on 5 Apr 2024
Dear John,Thank you so much!Looking forward to welcoming back in the near future.Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

mechmet

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and comfortable Definitely will stay again Thanks
Stayed 1 night in Oct 2023
Response from Christina Manolopoulou on 17 Nov 2023
Dear Mechmet,Thank you so much for your kind words! We're delighted to hear that you had a comfortable and pleasant stay with us. It would be our pleasure to welcome you back on your next visit. Your positive feedback means a lot to us!Yours Sincerely,Christina ManolopoulouSales & Marketing Manager

10/10 Excellent

Laura, stouffville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean but a little outdated and the hallways smelled of cigarette smoke
Stayed 1 night in Sep 2023
Response from Christina Manolopoulou on 17 Nov 2023
Dear Laura,Thank you for sharing your feedback with us. We're glad to hear that you found our enjoyed our property, although we regret that you felt it was a little outdated. As you have seen, we have completed the total renovation of the ground floor, where the Open Lobby is operating with restaurant, bar, media lounge, PC corner and reception, as well as we have added the newly designed rooftop with bar-restaurant and indoor pool, with amazing view.Your comments are valuable as we continuously strive to enhance our accommodations.Regarding the smell of cigarette smoke in the hallways, please accept our apologies for any inconvenience caused. We take this matter seriously and are actively working to address and eliminate such occurrences.Looking forward to welcoming you again.Yours Sincerely,Christina ManolopoulouSales & Marketing Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
We had a lovely time, it’s in a great location for everything you want to do. Even meeting points for days out are with in walking distance. The only time we got a cab was to visit the old prison in the old town and that was because it’s up a very steep hill but we walked back down with no problems. The staff are extremely helpful and polite.
Stayed 7 nights in Oct 2023
Response from Christina Manolopoulou on 23 Oct 2023
Dear Tracey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

10/10 Excellent

Laura, stouffville

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
The hallways smelled like cigarette smoke but the smoke free room smelled fine
Stayed 1 night in Sep 2023

8/10 Good

Maria

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spot on staff professional and nice would recommend this hotel
Stayed 3 nights in Aug 2023
Response from Christina Manolopoulou on 12 Sept 2023
Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again!Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

6/10 Okay

Enrique

Liked: Staff & service, amenities, property conditions & facilities
Internet has been very slow, I cant even watch netflix
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and walkable
Stayed 5 nights in Jul 2023
Response from Christina Manolopoulou on 21 Jul 2023
Dear James,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

David, Brookfield

Stayed 2 nights in May 2023

10/10 Excellent

Thomas

Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ihg
After having asked for a quite room what a disappointment I know the hotel can’t guarantee if the people they put you next to are going to be talking loud and laughing and banging but each morning it was the same and I mean early early morning then dead on the dot the builder’s outside started so having had a two week holiday we went home extremely tired. On the plus side the room was a good size and clean, location was good but the best thing was the staff in the restaurant we paid for the evening meal and wasn’t disappointed and the lady who served us was exceptional the only other thing is the reception staff could be a little more clued up on bus times to the airport and where the bus goes from
Stayed 2 nights in May 2023
Response from Christina Manolopoulou on 18 Jul 2023
Dear Traveler, Thank you for your review. We are delighted to hear that you enjoyed your spacious room, as well as the friendly and attentive service from our staff. However, we are sorry to hear that your recent stay was not completely satisfactory. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

8/10 Good

Georgios, Athens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in May 2023

10/10 Excellent

Inbal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we got was very hot. The air conditioner only worked on heating and it was hard to breathe. They were very kind and changed us to a room on the back side of the hotel, where there is no direct sun and the room does not heat up that much. They helped us with everything we needed. The maids were nice and kind.
Stayed 3 nights in Mar 2023
Response from Christina Manolopoulou on 18 Jul 2023
Dear Inbal, Thank you for taking the time to leave us your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location quite good
Stayed 2 nights in Feb 2023

10/10 Excellent

Domna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stopover
Stayed 1 night in Mar 2023

6/10 Okay

Galya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Not handicap friendly
The hotel rooms are really small and not wheelchair friendly at all despite them advertising that it is. The bathroom is tiny and does not accommodate handicapped. To use the bathroom my husband had to squeeze into an extremely small lift and go up to the 9th floor public rest rooms. The rooms are extremely out dated but it appears renovations are underway. Hopefully renovations include making the hotel more accomodating to handicapped. The room was clean though. The staff are friendly and welcoming and helpful, thank you for that. The location is adjacent a club on a busy street so there is some noise when the balcony doors are open.
Stayed 1 night in Dec 2022

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Kumari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful. The room was clean, we did not go out after 9PM, but the cab driver said that the neighborhood was not very safe and warned us to be careful if we go out at night.
Stayed 2 nights in Sep 2022
Response from Christina Manolopoulou on 28 Sept 2022
Dear Kumari,Thank you for staying at the Holiday Inn Thessaloniki and for writing a review about your experience.Guest satisfaction is our primary concern and we are delighted to learn that your stay was an enjoyable one, enhanced by the high level of service provided by our staff and the comfort of our rooms.Yours Sincerely,Christina ManolopoulouDirector of Sales & Marketing

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and the food and cleanliness is very good.
Stayed 2 nights in Jul 2022

10/10 Excellent

Naser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jul 2022

6/10 Okay

Pierre

Liked: Property conditions & facilities
.
Stayed 2 nights in Jun 2022

8/10 Good

Mitsuyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is a bit old, so needs some innovations. Breakfast was gorgeous and staff were very helpful and friendly.
Stayed 1 night in May 2022

6/10 Okay

Jonathan

Liked: Staff & service
Needs some TLC
Not a bad hotel. Reception and restaurant area are nice, but the rooms look a bit tired and are in need of refurbishment. Restaurant food was good and breakfast was excellent.
Stayed 3 nights in Apr 2022
Response from Christina Manolopoulou on 20 Apr 2022
Dear Jonathan, Thank you for your review of our hotel. I'm glad you enjoyed the food of our "Aristotelis" restaurant. It is something that our staff is very proud of. However, your comments are always taken into account, as they allow us to identify areas that need improvement. We hope you visit us again. Yours Sincerely, Christina Manolopoulou Director of Sales & Marketing

10/10 Excellent

Matanya

Stayed 4 nights in Apr 2022

8/10 Good

Todor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice trip
everything was quite nice
Stayed 3 nights in Mar 2022

8/10 Good

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The primary virtue of the Holiday Inn, from my point of view, is that it is clean, comfortable, and in easy walking distance of the bus & train station, even with some luggage. I usually stay there when in transit between Athens and places to the north. This time, when I inquired about leaving my luggage for a couple of hours after checkout, I was allowed to keep the room until 2 pm without charge; this was extremely helpful, as I was catching a bus ca. 3 pm.
Stayed 1 night in Mar 2022
Response from Christina Manolopoulou on 20 Apr 2022
Dear Carolyn, Thank you so much for your kind review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yous Sincerely, Christina Manolopoulou Director of Sales & Marketing

8/10 Good

Gerasimos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Borislava

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city hotel
It is close to the center, the breakfast is nice.
Stayed 2 nights in Dec 2021
Response from Christina Manolopoulou on 26 Jan 2022
Dear Borislava, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Christina Manolopoulou Director of Sales & Marketing

8/10 Good

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at holiday inn
It was very good hotel we enjoyed our stay
Stayed 3 nights in Oct 2021

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thessaloniki business travel
Hotel is in walking diatance of many restaurants and bars. Parking is under the hotel and they have an uncovered overflow area. Hotel staff was friendly and the hotel is clean
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good stay our tv in the room not enable us to view channels ,but we were not bothered by this since we stayed out most of the time, good location very cheap taxi to the center , the price is relatively cheap to other hotels, good breakfast
Stayed 4 nights in Sep 2021
Response from Eleni Psoma/ Banquet Sales executive on 5 Oct 2021
Dear, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We value your feedback. We hope you will visit us again. Sincerely, Eleni Psoma Banquet Sales executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Everything was great
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff were all charming and helpful throughout my stay. During a busy business trip,they looked after me with real thoughtfulness.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and within walking distance to shops and restaurants. The staff are friendly and the room was clean and well presented with a balcony.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff, great internet, food great,,,,neighborhood ok but took taxis everywhere...excellent for business travels because nice rooms with excellent internet
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I forgot my iPhone charger and the reception provided one for me !
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini bar Did not like the air conditioning very much and the area.. it's full of illegal people and many fightings near the hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so nice that I wished I were staying longer to enjoy it. The one thing that drives me nuts is the comforter on the bed. They may be fine in winter, but who wants a comforter in July? To sleep under one, the air conditioning must be turned way down. It is silly and expensive to cool a room down to 15 degrees just to sleep under a comforter. I took the comforter out of the cover and used the cover as a sheet.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The position was great and good coffee next door. Had big problem with elevator in the morning waiting 20 minutes to get down with my suit cases nearly missed my bus.
Stayed 2 nights in Jul 2019