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Reviews of Sanna Ubud A Pramana Experience

4.5 out of 5
Sanna Ubud A Pramana Experience
Jl. Raya Tegalalang, Gianyar, Tegallalang, 3160

Reviews

10

Exceptional

Rating 10 - Excellent. 24 out of 26 reviews" "
Rating 8 - Good. 2 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Shatoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. Staff is very friendly and helpful. Great location. Breakfast is delicious.
Stayed 5 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property, nice views, and clean. It is quite and relaxing. We loved it. Recommended staying. Also, all the staff was very accommodating and nice.
Stayed 4 nights in May 2024

10/10 Excellent

simrandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely magical. My wife and i celebrated our anniversary here and enjoyed all of the amenities they had to offer. The room was magnificent ans the view was breathtaking. I truly recommend booking a massage at their spa. Its at the base of the jungle near a flowing river and the sounds of the jungle and river along with the massage really send you to a state of bliss. 20 our of 10 will stay here again.
Stayed 2 nights in May 2024
Response from Sanna Ubud A Pramana Experience on 28 May 2024
Dear Simrandeep Om Swastyastu The Warmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for your feedback. We're delighted that you chose to celebrate your anniversary with us and that you found our amenities, room and views to be exceptional. It’s wonderful to hear that your experience at our spa was so blissful the jungle and river setting truly is a special part of our retreat. Your high praise means the world to us and we can't wait to welcome you and your wife back for another magical stay.Once again, thank you so much for staying with us Best RegardManagement Sanna Ubud A Pramana Experience

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sanna Ubud A Pramana Experience on 24 May 2024
Dear ShabanaOm swastyastu Thank you for share your review. We hope to welcoming you back in near future Once again thank you for staying with us Best RegardManagement Sanna Ubud A Pramana Experience

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around this property is five stars. The staff, location, and design/architecture were incredible! However, the one area they need a little work is the dining and restaurant. The staff in the restaurant is really amazing, but some of the food was sub-par for sure. Also, they have a wine bar which seems like a nice touch for a hotel of this caliber… but the wine bar only has three options for a glass pour of wine and the bottle list isn’t quite impressive. All around I still give 5 stars and it’s it truly a great experience. I hope in the future they refine their wine options and improve the menu items that were lacking. Cheers
Stayed 3 nights in May 2024
Response from Sanna Ubud A Pramana Experience on 20 May 2024
Dear Chad Om SwastyastuThe Warmest Greetings fromSanna Ubud A Pramana Experience Thank you for taking the time to share your detailed review of your recent stay with us. We are thrilled to hear that you found our staff, location, and design to be exceptional and worthy of five stars.We sincerely appreciate your constructive feedback regarding our dining and restaurant offerings. It's wonderful to know that our restaurant staff made a positive impression on you. We are, however, sorry to hear that some of our menu items did not meet your expectations and that our wine bar selection was not as extensive as you had hoped.Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. We will certainly review our menu and wine selection to ensure improvements are made. Your feedback helps us identify areas for growth and we are committed to refining these aspects to better serve our guests in the future.Thank you once again for your kind words and for choosing Sanna Ubud A Pramana Experience. We look forward to welcoming you back and providing an even more delightful dining experience.Best RegardManagement Sanna Ubud A Pramana Experience

10/10 Excellent

Sokkunthair, West Sacramento

Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful, tranquil and clean property. I arrived to a beautiful outdoor Balinese flower bath and today woke up to a gorgeous floating breakfast. The hotel room is serene and breathtaking with beautiful decor. The staff is kind, quick and professional. I highly recommend this property and will be returning. I am so sad to leave. Thank you Sanna Ubud!
Stayed 2 nights in May 2024
Response from Sanna Ubud A Pramana Experience on 11 May 2024
Dear Sokkunthair Om swastyastu Warmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for sharing your delightful experience at Sanna Ubud. We are thrilled to hear that your stay with us was nothing short of fantastic.It brings us immense joy to know that you found our property to be beautiful, tranquil, and clean. Providing our guests with serene surroundings and an unforgettable experience is always our top priority.We're delighted that you enjoyed the special touches such as the outdoor Balinese flower bath and the floating breakfast.Your recommendation means the world to us, and we're honored that you plan on returning. We can't wait to welcome you back to Sanna Ubud for another exceptional stay. Until then, safe travels and thank you once again for choosing us for your getaway.Best Regard ManagementSanna Ubud A Pramana Experience

10/10 Excellent

Yaniss

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How lucky we were to experience Sanna ubud and all its indulgences. Beautiful architecture, kind and attentive staff, stunning spa and atmosphere overall. Already dreaming of a time we can return. Thanks to the team for making our stay an unforgettable experience.
Response from Sanna Ubud A Pramana Experience on 1 May 2024
Dear YanissOm SwastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you for sharing your review. We're thrilled to hear that your stay at Sanna Ubud was filled with indulgence and memorable experiences. Our team takes great pride in providing exceptional service, and we're delighted that you felt well taken care of by our kind and attentive staff. It's wonderful to know that you enjoyed our beautiful architecture, stunning spa and overall atmosphere. We can't wait to welcome you back for another unforgettable stay. Once again, thank you so much for staying with us Best RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Michele Jean

Liked: Cleanliness, staff & service, property conditions & facilities
A unique five star resort. From the warm and wonderful greeting, to the final "thank you for staying" the staff and service level were extraordinary. A unique blend of traditional Balinese
Stayed 3 nights in Apr 2024
Response from Sanna Ubud A Pramana Experience on 1 May 2024
Dear Michele Om SwastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for sharing your experience with us! We're thrilled to hear that you found our resort to be unique and that you were impressed by the warmth and hospitality of our staff. We're proud to offer a blend of traditional Balinese charm alongside our top-notch amenities. We hope to welcome you back soon for another memorable stay.Once again, thank you so much for staying with us Best RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Nicholas Jamahl, Alhambra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly relaxing
Stayed 5 nights in Apr 2024
Response from Sanna Ubud A Pramana Experience on 27 Apr 2024
Dear Nicholas JamahlOm Swastyastu Warmest Greetings from Sanna Ubud A Pramana Experience Thank you for your feedback, we are glad to know that you are enjoy to stay with us Hope to welcoming you back to our home for another memorable stayBest RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Karla C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great !! We definitely will come back;)
Stayed 3 nights in Apr 2024
Response from Sanna Ubud A Pramana Experience on 17 Apr 2024
Dear Karla COm swastyastu Warmest Greetings from Sanna Ubud A Pramana Experience Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be great and that you plan to return. We can't wait to welcome you back for another memorable stay. Best RegardManagement Sanna Ubud A Pramana Experience

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say this place was outstanding overall. Great for couples getaway. Very relaxing ambiance. Staff and service was great, very attentive. Room was nice and the view was spectacular. Food was delicious. Had great experience here.
Response from Sanna Ubud A Pramana Experience on 9 Apr 2024
Dear NancyOm SwastyastuThe Warmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for your feedback. We're thrilled to hear that you had such an outstanding experience during your stay with us. We'll be sure to pass along your compliments to our staff. It was a pleasure having you as our guest and we hope to welcome you back for another great experience soon!Once again, thank you for staying with us Best RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Shani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful. Everything was aesthetically pleasing and absolutely gorgeous. The staff was amazing. Everyone was very friendly and helpful. I really enjoyed my stay, and will definitely come back.
Stayed 2 nights in Mar 2024
Response from Sanna Ubud A Pramana Experience on 27 Mar 2024
Dear Shani Om SwastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for your feedback. We're thrilled to hear that you found our property beautiful and aesthetically pleasing. Our team takes great pride in providing exceptional service, so it's wonderful to know that you found our staff amazing, friendly, and helpful. We can't wait to welcome you back for another enjoyable stay!Best RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Iin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sana ubud is really good place for couple to experience romantic gateway it’s ,quite ,very nature wonderful staffs and services ,great food .Highly recommended ,
Stayed 5 nights in Mar 2024
Response from Sanna Ubud A Pramana Experience on 20 Mar 2024
Dear Iin IndaryatiOm swastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for your kind words! We're delighted to hear that you had such a wonderful experience at Sana Ubud. Creating a romantic getaway is something we take great pride in and it's fantastic to know that you found the atmosphere quiet, natural, and filled with excellent service. We'll be sure to pass along your compliments to our dedicated staff members. We're thrilled to have earned your recommendation and hope to welcome you back for another memorable stay soon!Warm RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Roland, Lilongwe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. The staff are really great. We stayed in a pool villa that was exceptional. The restaurant food was top class. Every meal we had at the restaurant was a delight. When you arrive at the hotel you are given a welcome drink in the bar area and blessed in the temple. The you take a short buggy ride to your room. Don't forget to check out the spa which is near the bottom of the property by the river, its design looks like it came out of a movie scene. The main pool have some stone monkeys and stuff at the bottom of the pool, brilliant touch. looks like something from Indiana Jones. Do yourself a favour and book a few days, you will not be disappointed.
Stayed 4 nights in Mar 2024
Response from Sanna Ubud A Pramana Experience on 17 Mar 2024
Dear RolandOm SwastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you for sharing your moment during your stay with us. We thrilled to hear that your stay at Sanna Ubud was one of the best you've ever experienced. It's wonderful to know that our staff left a lasting impression and that you found our pool villa exceptional.We're delighted to hear that every meal at our restaurant was a delight for you. Our welcome drink and the blessing in the temple are just small touches to make your arrival special, and we're glad you enjoyed them.Thank you for recommending us and we hope to welcome you back for another memorable stay soonWarm regards,Management Sanna Ubud A Pramana Experience

10/10 Excellent

Autasia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here during my recent trip to Bali and it was absolutely exceptional! Everything about this hotel is luxurious. My room was beautiful and the service we received was great. Everyone was polite, kind, and helped to make my experience the best. When I return to Ubud I will definitely be staying here again. To the staff - Thank you for such a wonderful experience!
Stayed 2 nights in Feb 2024
Response from Sanna Ubud A Pramana Experience on 17 Mar 2024
Dear AutasiaOm SwastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you for sharing your moment during your stay with us. We are thrilled to hear that your stay at Sanna Ubud was nothing short of exceptionalIt brings us immense joy to know that you found your room beautiful and that our staff's kindness and professionalism contributed positively to your stay. Your heartfelt appreciation means the world to us, and we can't wait to welcome you back to our home when you return to Ubud.On behalf of the entire team, thank you once again for choosing to stay with us. We eagerly await the opportunity to host you again and create more wonderful memories.Warm regards,Management Sanna Ubud A Pramana Experience

10/10 Excellent

Jasper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive hotel/resort, the rooms are amazing with a private pool and garden. The restaurant is also very good, with many options and very high-quality food. The staff is very friendly and they will do everything to make your stay super comfortable. Definitely recommend this hotel/resort, you will not regret it.
Stayed 5 nights in Jan 2024
Response from Sanna Ubud A Pramana Experience on 21 Feb 2024
Dear Mr. Jasper Om swastiastu Warmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our resort and that you enjoyed the amazing rooms with private pools and gardens. It's fantastic to know that you found our restaurant to your liking, with a variety of high-quality options to choose from. We're delighted that they contributed to making your stay super comfortable. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic experience!Once again thank you for your stay Om Santih, Santih, Santih Om Best Regard, Management Sanna Ubud A Pramana Experience

10/10 Excellent

Jin Yang

Stayed 4 nights in Dec 2023
Response from Sanna Ubud A Pramana Experience on 18 Jan 2024
Dear Mr/s. Jin Yang Om swastyastu, We're thrilled to hear you had a wonderful stay at Sanna Ubud! Your 5-star review means a lot to us. If you have any highlights or specific feedback you'd like to share, we'd love to hear more about your experience. Thank you for choosing Sanna Ubud!We looking forward to welcoming you again Kind Regard,Sanna Ubud A Pramana Experience

8/10 Good

Laurent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’accueil était très bon, la chambre superbe avec la piscine panoramique. Le restaurant (petit déjeuner et dîner étaient parfaits), ainsi que les massages dans le spa. Seul bémol, l’accès aux chambres un peu difficile car l hôtel est en restanque. Ah oui aussi, nous avons eu les WC bouchés le soir, il a fallu insister pour avoir une intervention le soir même. Et lors de notre départ, le Check out de la chambre a fait ressortir qu’un sac (a priori de l’hôtel) était manquant, comme si nous étions parti avec….c’etait moyen quand même, on ne sait même pas à quoi il pouvait ressembler. Hormis si c’est un sac Chanel hors de prix, je ne vois pas l’intérêt de faire cette remarque au client, dans un hôtel de ce standing. Merci au personnel pour l’accueil et les sourires
Stayed 4 nights in May 2024
Response from Sanna Ubud A Pramana Experience on 8 May 2024
Dear LaurentOm SwastyastuThe Warmest Greetings from Sanna Ubud A Pramana Experience Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the warm welcome, the stunning panoramic pool, the excellent dining experience at our restaurant, and the relaxing massages at our spa. Your kind words mean a lot to us, and we're delighted that we could contribute to making your stay memorable.We apologize for any inconvenience you experienced with the access to the rooms due to the hotel's terrace layout. Your feedback is valuable, and we'll certainly look into ways to improve this aspect of our property for future guests.Regarding the issues you encountered with the blocked toilet and the missing bag, please accept our sincerest apologies for any inconvenience caused. It's certainly not the experience we aim to provide. Rest assured, we take your concerns seriously, and we will address them internally to prevent such occurrences in the future.Once again, we appreciate your feedback and thank you for acknowledging our staff's efforts in providing excellent service. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay that exceeds your expectations.Best RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Juliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service und das Personal waren hervorragend. Alle waren freundlich und zuvorkommend. Wir haben uns sehr gut aufgehoben und versorgt gefühlt. Das Hotel hat eine außergewöhnliche Atmosphäre und tolle Ausblicke von den Häusern aus. Wir haben uns wie im Paradies gefühlt.
Stayed 9 nights in Apr 2024
Response from Sanna Ubud A Pramana Experience on 1 May 2024
Dear Juliana Om SwastyastuWarmest Greetings from Sanna Ubud A Pramana Experience Thank you for sharing your experience during your stay with us. We're thrilled to hear that you had such a wonderful experience at Sanna Ubud. Providing excellent service and creating a warm and welcoming atmosphere are our top priorities and we're delighted that our staff made you feel so well looked after and cared for. It's fantastic to hear that you enjoyed the extraordinary atmosphere and the breathtaking views from our houses. We strive to create a paradise-like experience for all our guests and we're delighted that you felt that way during your stay. We hope to welcome you back again soon for another unforgettable experience.Once again, thank you so much for staying with us Best RegardManagementSanna Ubud A Pramana Experience

10/10 Excellent

Kazunori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is one of the most impressive ones that I have ever stayed. We experienced lots of precious things like sophisticated swimming pool, amazing lunch place in the forest and kindness of the staffs. One of the staffs, Mr. Worsa is the best hotel man that I have ever met!
Stayed 1 night in Mar 2024
Response from Sanna Ubud A Pramana Experience on 13 Apr 2024
Dear Kazunori Om swastyastu Warmest Greetings from Sanna Ubud A Pramana Experience Thank you so much for taking the time to share your experience. We're thrilled to hear that you had such a fantastic stay with us. It's wonderful to know that you enjoyed our sophisticated swimming pool and the unique dining experience in the forest. We take great pride in providing exceptional service, and we're delighted to hear that Mr. Warsa made such a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team. We look forward to welcoming you back for another memorable stay in the future.Best RegardManagementSanna Ubud A Pramana Experience

8/10 Good

Giedrius

Travelled with partner
Liked: Amenities
Hotel it’s self its nice in good condition. Villas are spacious with nice pool and outdoor chill area. Main pool are its a bit kitschy - metal monkeys on each corner. Staff its very attentive but very slowly service especially if you requesting room service.
Stayed 2 nights in Feb 2024
Response from Sanna Ubud A Pramana Experience on 21 Feb 2024
Dear Mr. GiedriusOm Swastiastu Warmest Greetings from Sanna Ubud A Pramana ExperienceThank you for staying with us. We're thrilled to hear that you found our resort spacious and enjoyable, with a relaxing outdoor area. Your feedback regarding the main pool decor is duly noted, and we'll consider adjustments to better suit our guests' tastes. We apologize for any inconvenience caused by the slow room service and assure you that we'll work on improving the efficiency of our services. We appreciate your valuable input and hope to welcome you back for an even better experience in the future!Once again thank you for your stay Om Santih, Santih, Santih Om Best Regard, Management Sanna Ubud A Pramana Experience