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Reviews of Hilton Suzhou Yinshan Lake

5 out of 5
Hilton Suzhou Yinshan Lake
No. 1688 Huanhu Rd, Guoxiang St, Suzhou, Jiangsu

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jong Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024
Response from Hotel Management on 6 May 2024
尊敬的宾客，您好！感谢您选择入住苏州阳光城希尔顿酒店。您的满意是酒店全体成员们的荣幸！祝您生活愉快。

10/10 Excellent

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the luxury of the property, super nice. The breakfast was great as well. Staff was good, but needed to be more friendly to English speakers, if they can. Rooms were fantastic. Only thing I was frustrated about was that the front desk did not honor my Hilton honors rewards because I booked through a 3rd party site, which I have done numerous times before and gotten credit. Pretty silly policy that was not mitigated.
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Guest, Thank you for your staying at Hilton Suzhou Yinshan Lake. We appreciate your nice comments. Located at Yinshan Lake, Hilton Suzhou Yinshan Lake is an ideal choice for leisure, business travel, meetings and events. Thank you for your feedback. We’re looking forward to seeing you again.

8/10 Good

Danny Foo Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on 19 Jan 2024
Dear guest,Thank you for your staying at Hilton Suzhou Yinshan Lake with good comments. We’re looking forward to seeing you again.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool
Stayed 3 nights in Jul 2023
Response from Staff on 28 Jul 2023
Dear guest,Thank you for your staying at Hilton Suzhou Yinshan Lake with good comments. We’re looking forward to seeing you again.

10/10 Excellent

GEUM BAE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
尊敬的宾客，您好！感谢您选择入住苏州阳光城希尔顿酒店。您的满意是酒店全体成员们的荣幸！祝您生活愉快。