Dear Riccy, Thank you for taking the time to tell us about your experience and still give us best score during your stay at the Vasa Hotel Surabaya. Our commitment is to exceed guest satisfaction while staying at our hotel, however we unfortunately did not meet your expectations about pool this time. Kindly accept our sincere apology for any inconvenience that you experienced during your last stay.At Vasa Hotel Surabaya, we strive to provide a superior service experience for every customer; therefore your feedback is very valuable to us. Please be assured that we are going to take the appropriate measures to overcome the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards ,Management of Vasa Hotel Surabaya

Dear Value Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay, and we hope to see you again very soon.Sincerely,Management of the Vasa Hotel

Dear Nenny,Thank you for sharing a review of your recent visit with us. Your rating is valuable in helping us maintain excellent service to each of our guests and ensure that their expectations are met at every visit. Thank you for your compliments about our room facilities and our staff service. We are happy that we found that you enjoyed your visit with us. We hope to be able to provide our best service on your next visit. We look forward to welcoming you back to the Vasa Hotel Surabaya.Regards,Management of Vasa Hotel Surabaya

Dear D,Thank you for sharing a review of your recent visit with us. Your rating is valuable in helping us maintain excellent service to each of our guests and ensure that their expectations are met at every visit. We hope to be able to provide our best service on your next visit. We look forward to welcoming you back to the Vasa Hotel Surabaya.Regards,Management of Vasa Hotel Surabaya

Dear Yagna N S, Greetings from Vasa Hotel Surabaya. Regret to hear that our room designed is not meeting your expectations during your stay with us. I do recommend for your next visit to stay in our Glacier Suite. Our spacious 64 square meters Glacier Suites are located on the 32nd to 36th floor, offering panoramic views over Surabaya. These suites have a separate living area, a luxurious bathroom with a shower and a bathtub as well as a wide range of selected amenities.We do hope that we can welcoming you back at Vasa Hotel Surabaya, for a different stay experience.Regards,

Dear Valued Guest, Thank you for sharing your feedback during your recent stay with us. Please accept our apology for the shortcomings in providing you with a pleasant stay. I am disappointed to learn that we were not able to give you excellent hospitality services and products regarding our in-room amenities. We have shared the feedback to concerned departments, and are taking the required actions to resolve the raised issues. We truly hope this experience would not deter you from returning to our hotel. We look forward to welcoming you back to Vasa Hotel Surabaya. Sincerely Yours, Rendy Kurniawan Resident Manager

Dear Andrie, We very much appreciate your review regarding your stay at Vasa Hotel Surabaya. We are delighted to read that you had an excellent stay. It is our commitment to exceed guest satisfaction while staying at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely Yours, Rendy Kurniawan Resident Manager

Dear Handojo, Thank you for your rave review! It such a pleasure to know your feedback during your last visit. If you have time to visit Surabaya again in the near future. Sincerely Yours, Rendy Kurniawan Director of Rooms

Dear Ammor, Thank you for your rave review! It such a pleasure to know your feedback during your last visit. If you have time to visit Surabaya again in the near future. Sincerely Yours, Rendy Kurniawan Director of Rooms

Dear Sufan, Thank you for your rave review! It such a pleasure to know your feedback during your last visit. We do apologize for the inconvenience regarding our cleanliness, we will share your feedback to department concern for their future improvement. If you have time to visit Surabaya again in the near future. Sincerely yours, Rendy Kurniawan Director of Rooms

Dear Sit Hian, Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back to Vasa Hotel Surabaya. Yours Sincerely, Rendy Kurniawan Director of Rooms

Dear Norman, Warmest Greeting from Vasa Hotel Surabaya ! Thank you for taking your precious time to share your experience regarding your stay with us as well as given the perfect score. also, we are been that your experience did not meet your expectations, and please allow me to express my sincerest apologies regarding the quality of Food & Beverages during breakfast time. Your detailed feedback about your stay has been shared with the management, and proper actions have been done to ensure the better stay experience. We sincerely wish to extend a renewing stay experience to you in the future. We look forward to welcoming you back again. Sincerely, Rendy Kurniawan Director of Rooms

Dear Ambler, Warmest Greetings from Vasa Hotel Surabaya ! Thank you for taking your precious time to share your experience regarding your stay with us. We are been that your experience did not meet your expectations, and please allow me to express my sincerest apologies. Your detailed feedback about your stay has been shared with the management, and proper actions have been done to ensure that it will not happen again. We are deeply sorry for the inconvenience caused by tissue toilet served by our housekeeping staff regarding our effort to support the environmental green hotel, service by our staff and pool bar. Please be advised that your feedback has been taken seriously to avoid the same problems in future. We sincerely wish to extend a renewing stay experience to you in the future. We look forward to welcoming you back again. Sincerely, Rendy Kurniawan Director of Rooms

Dear Paul, First of all, thank you for choosing Vasa Hotel Surabaya and for taking the time to share the experience of your stay. It is very appreciated. I am very glad to know that you had enjoyed your stay. We have shared the feedback to concerned departments as their motivation to give better experience. We can not wait to welcoming you back again at Vasa Hotel Surabaya. Your Sincerely, Rendy Kurniawan Director of Rooms

Dear Valued Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our facilities and services. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Sincerely, C. Paul Marcomm Manager

Dear Andreas, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our facilities and services. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Sincerely, C. Paul Marcomm Manager

Dear Matteo, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our facilities and services. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Sincerely, C. Paul Marcomm Manager

Dear victor Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our facilities and services. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us. Sincerely, C. Paul Marcomm Manager

Dear Danny, Thank you for sharing your review of our hotel. It gives me great joy to hear you had an excellent stay on your recent visit. Your review is very valuable to us, please be assured it will be shared with the team as it will encourage us to continuously deliver a memorable #Vasamoments experience to our guests. We look forward to welcoming you back to Vasa Hotel Surabaya in the future. Best Regards, C. Paul Marcomm Manager

Dear Lim , Thank you for visiting in Vasa Hotel Surabaya. We regret that you didn’t enjoy your dinner time with us and we are taking your feedback very seriously. We truly apologize regarding the Barbeque dinner experience you have had. I already shared your concern and take the necessary action steps to prevent this from occurring again. We will have the pleasure of welcoming you in the future so that we are able to remedy the impression created on this occasion. We look forward to welcoming you back to Vasa Hotel Surabaya. Best Regards, C. Paul Marcomm Manager

Dear Henry, Thank you for sharing your review of our hotel during your recent stay. I am truly delighted to learn that you enjoyed our services, as well as facilities and the staff. Again, thank you for your kind remarks. We look forward to welcoming you back to Vasa Hotel Surabaya! Best Regards, C. Paul Marcomm Manager

Dear Valued Guest, Thank you for sharing your feedback regarding your last stay experience at Vasa Hotel Surabaya. We are happy to know that your overall stay experience can meet your expectation. Also, We do apologize for the room maintenance. Our team currently upgrading the services to give a better experience for every guest. We sincerely wish to extend a renewing stay experience to you in the future. Sincerely, C. Paul Marcomm Manager

Dear Baseer, Thank you for reviewing your recent stay at Vasa Hotel Surabaya. We are happy to know that our location and the cleanliness that we offer can make your stay even more memorable. Your feedback will surely passed to concerned department for their future improvement. Once again, thank you for staying with us and we definitely look forward to welcoming you back in the near future. Best regards, C. Paul Marcomm Manager

Dear Lyna, Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Yours Sincerely, C. Paul Marcomm Manager

Dear Kim, It was an absolute delight to welcome you to Vasa Hotel Surabaya! We appreciate the kind remarks and we are glad you enjoyed each aspect of our hotel. We are truly delighted to learn that you enjoyed our services, as well as facilities. We look forward to welcoming you back to Vasa Hotel Surabayain the near future. Best Regards, C. Paul Marcomm Manager

Dear PK , Thank you for sharing the review of your recent visit with us. We are truly sorry for your inconvenience during your stay. Your opinion is truly valuable in helping us maintain an excellent service to guests and in ensuring that your expectations met on each visit. Please be assured that your feedback has been shared with concerned departments, as we believe that your memorable experience will be one of our motivation in continuously delivering service to our guests. We look forward to welcoming you back at Vasa Hotel Surabaya Yours sincerely, C. Paul Marcomm Manager

Dear Valued Guest, Thank you for taking time to share the review of your stay with us. Your feedback is valuable for our continuous improvements, and please be assured that they have been passed to the concerned departments. We sincerely apologize for the encountered inconvenience during your stay. We look forward to welcoming you back to Vasa Hotel Surabaya. Best Regards, Management of Vasa Hotel Surabaya

Dear Vici , Thank you for sharing your recent stay experience through Hotels.com website. We are happy to know that you had enjoyed your stay experience. We can't wait to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Steve , Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain an excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Best Regards, Management of Vasa Hotel Surabaya

Dear Jainal, Thank you for your wonderful review. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. We're looking forward to serve you again on your next trip to Surabaya. Best regards, Management of Vasa Hotel Surabaya

Dear anand , Thank you for your wonderful review. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. We're looking forward to serve you again on your next trip to Surabaya. Best regards, Management of Vasa Hotel Surabaya

Dear Veronica s , Thank you for your rave review! It such a pleasure to know that our facilities, bed, and rooms can exceed your expectation. We do apologize for the inconvenience. We will share your feedback to department concern for their future improvement. If you have time to visit Surabaya again in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Bertha Grace, Thank you for your rave review! It's such a pleasure to know that your overall stay experience at Vasa Hotel Surabaya a memorable ones. We can't wait to welcoming you back in the future. Best regards, Management of Vasa Hotel Surabaya

Dear Henry, Thank you for your rave review! It's such a pleasure to know that your overall stay experience at Vasa Hotel Surabaya a memorable ones. We can't wait to welcoming you back in the future. Best regards, Management of Vasa Hotel Surabaya

Dear Tan Soi Lai, Thank you very much for your raving review. We pride ourselves in exceeding service expectations, and I am honored to read your positive feedback. I will share this with the entire as I am sure it motivates them to keep up the good work. I am looking forward to welcoming you back on your next trip to Surabaya. Kind Regards, Defy Syamsumar Director of Sales & Marketing

Dear Hendry, Thank you very much for your kind feedback. We're happy you rated us 5 out of 5 and hope to welcome you back on your next trip to Surabaya. Kind Regards, Defy Syamsumar Director of Sales & Marketing

Dear Benediktus , Thank you for your rave review! It is our commitment to exceed guest satisfaction while staying at our hotel.. We do apologize for the inconvenience regarding our facilities, staff, and services we will share your feedback to department concern for their future improvement. If you have time to visit Surabaya again in near future, please do not hesitate to contact our team again. Best regards, Management of Vasa Hotel Surabaya

Dear edman , Thank you for reviewing your recent stay at Vasa Hotel. We are happy to know that our facilities and services can make your stay even more memorable. Once again, thank you for staying with us and we definitely look forward to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Valued Guest , Thank you for reviewing your recent stay at Vasa Hotel. We are happy to know that our food&beverages and room can make your stay even more memorable. Your constructive feedback will surely passed to concerned department for their future improvement. Once again, thank you for staying with us and we definitely look forward to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Valued Guest, Thank you for sharing the review of your recent visit with us. Your rating is truly valuable in helping us maintain an excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Best Regards, Management of Vasa Hotel Surabaya

Dear Ronald , Thank you for sharing your recent stay experience through Expedia.com website. We are happy to know that had enjoyed stay with us. We can't wait to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Peter , Thank you for reviewing your recent stay at Vasa Hotel. We are happy to know that our hotel can make your stay even more memorable. Your feedback will surely passed to concerned department for their future improvement. Once again, thank you for staying with us and we definitely look forward to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Valued Guest , Thank you for sharing the review of your recent visit with us. Your rating is truly valuable in helping us maintain an excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Best Regards, Management of Vasa Hotel Surabaya

Dear Budiman , Thank you for sharing your recent stay experience through Hotels.com website. We are happy to know that our hotel can make your stay experience even better. We can't wait to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya

Dear Valued Guest, Thank you for sharing your recent stay experience through Hotels.com website. We are happy to know that our facilities and services can make your stay experience even better. We can't wait to welcoming you back in near future. Best regards, Management of Vasa Hotel Surabaya