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Reviews of O2 Beach Club & Spa by Ocean Hotels - All Inclusive

5 out of 5
O2 Beach Club & Spa by Ocean Hotels - All Inclusive
Dover Beach, St. Lawrence Gap, Christ Church

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 102 reviews" "
Rating 8 - Good. 9 out of 102 reviews" "
Rating 6 - Okay. 7 out of 102 reviews" "
Rating 4 - Poor. 4 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

keliann

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at O2. Here I became a fiancée. Can’t wait to return
Stayed 3 nights in May 2024

10/10 Excellent

Latoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved everything about our stay at this resort. The staff was friendly, helpful, and entertaining. The food was delicious, and our room was clean. If I ever get the opportunity to visit Barbados again, this is definitely where we will stay!
Stayed 4 nights in Feb 2024

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best all inclusive resorts I’ve been to. The staff were so nice and friendly (especially our ambassador Kiarah). Oro was the best restaurant for food and overall the food was better than most all-inclusive resorts. Easy access to airport and downtown Bridgetown. Would definitely recommend if you are visiting Barbados!
Stayed 4 nights in Apr 2024

6/10 Okay

Lamone, Parkville

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We had an amazing vacation. My only complaint is there was little no entertainment nightly. We paid for all inclusive however we had to spend the entire vacation out in order to have some fun. The staff was extremely pleasant. I do feel the butler service needs to be revamped as we never saw this person after check in and didn’t have any help with bags and were stuck on the floor with no elevator for over 15 minutes on check out day. The Asian buffet was DELICIOUS but other than that the food was just ok. The pictures make this place look like a 5 star resort however it’s not a 5 star but very beautiful. If you’re looking for quiet and relaxing but want to dine out this is the place for you. If you’re looking for entertainment, fun, great food I wouldn’t suggest this place however, we had a great time.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennie

Stayed 7 nights in Apr 2024

8/10 Good

Mala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good but for the price I paid for 2 nights I expected more food, drinks and deserts options. Didn’t see much shrimp and pasta options. The first day I came the Tito’s ran out. Being 5 star should be much better
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, I mean everything, about our vacation was wonderful. The staff, the food, drinks, pools, beach. Everything was perfect. From the moment we arrived and had a tour of the property. The staff could not have been any nicer or friendly. We would love to return here for another vacation.
Stayed 7 nights in Mar 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Natasha

Stayed 5 nights in Mar 2024

2/10 Terrible

Lyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was probably the worst I have ever experienced and the staff desperately need training. The overall experience at this hotel was poor. It did not live up to being a 5 star hotel and was not worth the money.
Stayed 1 night in Feb 2024
Response from Christina Lord Guest Relations Manager on 21 Mar 2024
Dear Lyn,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during check-in and any shortcomings in our service. Your feedback is invaluable, and we will address these issues to improve our guest experience. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

ROSE MARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous vacation
Amazing stay. Staff is superb. Clean, safe, & a piece of paradise living. Food was overall fairly good. Oro is by far the tastiest.
Stayed 4 nights in Feb 2024
Response from Christina Lord Guest Relations Manager on 21 Mar 2024
Dear ROSE MARY,Thank you for your wonderful review! We're thrilled to hear that you had an amazing stay at O2 Beach Resort. It's fantastic to know that you found our staff superb and enjoyed the clean, safe, and paradisiacal atmosphere. We're delighted that you found our food to be fairly good, with Oro being your favorite. We appreciate your feedback and hope to welcome you back for another memorable stay soon!

8/10 Good

Irina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good hotel
Stayed 7 nights in Feb 2024
Response from Christina Lord Guest Relations Manager on 21 Mar 2024
Dear Irina,Thank you for your feedback! We're glad you enjoyed your stay at O2 Beach Resort. We hope to welcome you back soon!

10/10 Excellent

Leah

Stayed 4 nights in Feb 2024
Response from Christina Lord Guest Relations Manager on 21 Mar 2024
Dear Leah,Thank you for your feedback! We're glad you enjoyed your stay at O2 Beach Resort. We hope to welcome you back soon!

2/10 Terrible

Ruben

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to inform you that I had a highly disappointing experience during my recent stay at the 02 Beach Club. I had no option but to check out after just one night due to a severe case of food poisoning that I contracted at one of your restaurants, Brisa. As a result, I had to make alternative arrangements at another hotel. I must express my utmost dissatisfaction and request reimbursement for the remaining five nights that I had initially booked. The lack of security at your property is deeply concerning, and the overall cleanliness of the installations left much to be desired. Moreover, the level of service provided fell far below the expected standards for a purported luxury hotel. Frankly, I am perplexed as to how this establishment is advertised as such. Given that my booking was made through Expedia, I am unable to directly contact the hotel to discuss this matter. Therefore, I kindly request that you reimburse me for the remaining nights as soon as possible. I believe it is only fair to be compensated for the terrible experience I had at your property. I trust that you will promptly address this issue and take the necessary steps to rectify the situation. I eagerly await your response and a swift resolution to this matter.
Stayed 6 nights in Feb 2024
Response from Christina Lord on 12 Feb 2024
Dear Ruben,I apologize sincerely for the unpleasant experience at the 02 Beach Club. We are addressing the food poisoning incident. Your feedback is vital, and we're committed to improving. Thank you for your patience.

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pierre and the crew were amazing! We loved our stay and will certainly go back to this hidden gem in beautiful Barbados!
Stayed 10 nights in Jan 2024
Response from Christina Lord on 7 Feb 2024
Dear Andrew,Thank you for your kind words! We're thrilled to hear that Pierre and our team made your stay amazing. It would be our pleasure to welcome you back to our hidden gem in beautiful Barbados!

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2024
Response from Christina Lord on 7 Feb 2024
Dear Anonymous,Thank you got your 10 out of 10 review.

6/10 Okay

candace

Travelled with group
Pools too cool to swim in and the only available hot tub is up a flight of stairs. Unfortunately even though the hotel is advertised as all inclusive actually three of the four restaurants are closed two nights per week. They describe 4 restaurants on their website but not always accessible.
Stayed 3 nights in Jan 2024
Response from Christina Lord on 2 Feb 2024
Dear Candace,We appreciate your feedback regarding the pool, hot tub, and restaurant availability. We apologize for any inconvenience and will address these concerns for improvement.

10/10 Excellent

Ghania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Christina Lord on 17 Jan 2024
Dear Ghania,Thank you for your 5 star review.

10/10 Excellent

Vanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing!! My room with a swim up pool/patio was out of this world. There are not a lot of activities however... It is a very quiet place. If you want entertainment you will have to go elsewhere (except for the nightly singers performing on the patio).
Stayed 4 nights in Nov 2023
Response from Christina Lord Guest Relations Manager on 30 Nov 2023
Dear Vanja,Thank you for your wonderful review! We're thrilled to hear that you found our property amazing, and we're delighted that your room with a swim-up pool/patio exceeded expectations. We appreciate your feedback regarding activities, and we understand the preference for a quieter atmosphere. If there's anything specific you would like to see in terms of entertainment or activities, please let us know. We're always looking for ways to enhance our guests' experiences. We hope to welcome you back for another relaxing stay.

10/10 Excellent

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 30 Nov 2023
Dear Justin,Thank you for the incredible 10-star review! We're thrilled to have exceeded your expectations.

10/10 Excellent

Jascinth Carlene

Stayed 6 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 30 Nov 2023
Dear Jascinth Carlene,We greatly appreciate your outstanding 5-star review!

10/10 Excellent

DAMION E

Stayed 3 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 30 Nov 2023
Dear Damion EIt's our goal to provide top-notch service, and we're delighted that we succeeded in making your stay enjoyable.

10/10 Excellent

Amandeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. It is really nice and well maintained
Stayed 2 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 30 Nov 2023
Thank you for your kind words! We're delighted to hear that you found our property great, nice, and well-maintained. We appreciate your positive feedback and hope to welcome you back soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to many All Inclusive resorts, and this one by far blows all others out of the water for Food and Service! Staff was all very friendly. They actually seemed happy to be there working! Grounds were well kept. Rooms were large. We were in the adult side, which I believe is newer then the other building. Lots of choices for dinners. Breakfast was just the buffet, which was fine! Lunch was the buffet, and Blue Fin for Ala carte lunch. No ice machines around, you need to call front desk. And they were there knocking at our door with it. House keeping was weird, not in cleanliness, but in the supply of towels. One day no clean towels left, The following day, 1 bath towel left for 2 people. But I called and they brought them right up. They offer turn down service in the evening. Restaurants need reservations, which was simple! Make them when you check in. Do NOT miss Oro, that was excellent! They had a singer every evening till 10. The pools were nice, but the main pool (adults only) doesn’t get much sun. And was in a wind tunnel. But pools were clean. Beach was nice! Plenty of chairs at pool and beach. Always a large supply of pool towels! My only issue, is they have a large staff, why no entertainment crew?? Pool needs to liven up. Pool bars were not busy, I think for that reason. But a very nice experience for us!
Stayed 4 nights in Aug 2023
Response from Christina Lord on 15 Dec 2023
Dear Linda,Thank you for sharing your positive experience with us! We're thrilled to hear that our food and service exceeded your expectations. It's wonderful to know that our staff's friendliness and enthusiasm made a positive impression on you. We apologize for any inconvenience with the towel supply, but we're glad to hear that our team promptly addressed your requests. It's great that you enjoyed the turn-down service and had a fantastic dining experience at Oro. We hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many houses in the vacinity. A little runned down in the area outside the hotel
Stayed 1 night in Aug 2023
Response from Christina Lord on 15 Dec 2023
Dear Linda,Thank you for taking the time to share your feedback with us. We appreciate your input and take all comments seriously. Thank you once again for choosing O2 Beach Club and Spa, and we hope to welcome you back for an improved experience.

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fabulous. My room was modern. The view from my room was spectacular. The staff was very courteous and very accommodating. I will definitely stay here again.
Stayed 5 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 29 Aug 2023
Dear Pedro,Thank you for sharing your wonderful experience! We're thrilled to hear that you found the property fabulous, your modern room to your liking, and the view from it spectacular. We can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Todd

Stayed 2 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 30 Nov 2023
Dear Todd,We appreciate your review and are glad to hear that you had a positive experience overall.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway!
The resort layout is fabulous. Attention to detail in the rooms and with the service team, superb. The location is walkable with lots to do locally. Highly recommend!!
Stayed 4 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 25 Aug 2023
Dear Jessica,We greatly appreciate your positive feedback! It's wonderful to hear that you found the resort layout fabulous and that you noticed the attention to detail in both the rooms and the service team – we take pride in providing a superb experience. We're delighted that the location was convenient for you and offered plenty of local activities. Thank you for your recommendation! We look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate & relaxing & peaceful location! The staff was super friendly. I loved my stay and will def return.
Stayed 3 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 21 Aug 2023
Dear Darlene, We're thrilled to hear that you enjoyed your stay at our immaculate, relaxing, and peaceful location! It's wonderful to know that you found our staff to be super friendly. We can't wait to welcome you back on your next visit. Your kind words mean a lot to us, and we're committed to providing you with another exceptional experience. Thank you for your positive review!

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 17 Aug 2023
Dear Nikki,Thank you for your 5-star rating.

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O2 is a great property. The food is amazing and the customer service is impeccable. The night before we arrived, I alerted the staff that our flight was delayed and that I forgot to mention that it was our anniversary. The front desk was expecting us and champagne and snacks along with balloons were set up in our room on arrival. Drink service by the beach was also great and they brought us cold scented towels and popsicles! The hotel is a 10 minute walk from nightlife and 15 minutes from the airport. The only thing I would change is that we were not aware that the specialty restaurant, Oro, is not open daily and we were not aware that you need reservations from the concierge to dine there. Otherwise, can’t wait to go back!
Stayed 3 nights in Jul 2023
Response from Christina Lord Guest Relations Manager on 29 Jul 2023
Dear Alexander,We are grateful for your 5 star review. Thank you for sharing your amazing experience with the community. We are happy you had a great holiday at O2 Beach Club and Spa. We hope to welcome you in the near future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I just returned from an amazing vacation at O2 in Barbados for my birthday. From the fast track arrival, the transportation, the arrangements for the island tour, catamaran and even a photographer, Paul, who took the most stunnng family photos.Being a neat freak myself, this resort is impeccably clean and beautiful. We loved the island, the locals, the resort is beautiful and the staff at the resort were the icing on the cake. They were all so friendly, especially Anthony and Joshua.Thank you to all at O2, We will be back!
Stayed 5 nights in Jul 2023
Response from Christina Lord Guest Relations Manager on 28 Jul 2023
Dear Rebecca,Thank you for your 5 star review. We are happy you found the facilities clean and comfortable and your holiday was made memorable. Our staff delights in being of service to you and we do hope to welcome you in the near future.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023
Response from Guest Services on 17 Jul 2023
Thank you for your kind rating. We wish to see you again.

10/10 Excellent

Kahdi

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a very nice experience. Responded very promptly to any maintenance issues
Stayed 3 nights in Jun 2023
Response from Christina Lord Guest Relations Manager on 3 Jul 2023
Dear Kahdi,We are grateful that you took the time out to leave us a review, it's much appreciated ,We value your loyalty and respect you for sharing your thoughts with us.We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Guest Services on 17 Jul 2023
Thank you for your kind rating. We wish to see you again.

10/10 Excellent

Doyinsola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Guest Services on 17 Jul 2023
Thank you for your kind rating. We wish to see you again.

10/10 Excellent

Dexter Anthony, West Coast Demerara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great & very personable. They all went above & beyond to make our stay enjoyable. The food choices were great as well. If you did not eat what was on the menu, they would make you whatever you want. You get pampered. We do a lot of traveling and this was the best hotel we have ever stayed at. We would definitely recommend this hotel to others.
Stayed 7 nights in Jun 2023
Response from Christina Lord Guest Relations Manager on 3 Jul 2023
Dear Dexter Anthony,We are grateful that you took the time out to leave us a review, it's much appreciated, I am thrilled to hear that you loved our ambiance and service, along with the quality and display of our cuisine. Our goal is to consistently exceed our guests' expectations, and it appears that we succeeded .We value your visit and hope to see you soon

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Newly built with exquisite decor, above the norm friendly staff, great food and lovely rooms. Just great
Stayed 1 night in Jun 2023
Response from Christina Lord Guest Relations Manager on 3 Jul 2023
Dear Marcia,Thank you so much for this 5-star review, We're delighted we could help, and we appreciate your nice words, Looking forward to welcoming you again

10/10 Excellent

Biswajit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful in so many ways- staff attentiveness, room design, space and decor, food and nightly live entertainment. Only issue is sometimes the beach there is rough and swimming not as relaxing as on other parts of coastline
Stayed 5 nights in May 2023
Response from Christina Lord Guest Relations Manager on 3 Jul 2023
Dear Biswajit,Thank you so much for this 5-star review. I am thrilled to hear that you loved our ambiance and service, along with the quality and display of our cuisine. Our goal is to consistently exceed our guests' expectations, and it appears that we succeeded. We’re sorry you had a less than favourable experience in certain areas .We do hope to welcome you back again very soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort!
Stayed 7 nights in May 2023
Response from Christina Lord Guest Relations Manager on 24 May 2023
Dear Michael,We are grateful got your review. Looking forward to welcoming you again!

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Christina Lord Guest Relations Manager on 16 May 2023
Dear Victoria,Thank you for your rating.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay!
The hotel accommodations were beautiful! I enjoyed the food and the service was amazing! It was awesome to be within walking distance of the St Lawerence Gap nightlife. I wish I could’ve extended my stay!
Dinner at Elements!
View from ocean view room.
View from the window in the hallway near elevator
Desert at Oro!
Stayed 3 nights in May 2023
Response from Christina Lord Guest Relations Manager on 10 May 2023
Dear Nicole,Thank you for your review. We love that you shared your wonderful photos of the beautiful views and cuisines with our community and that you had an enjoyable stay. We do hope to welcome you again very soon!

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best vacation I have ever been on (which has been quiet a few). The resort was 15 minutes from the airport, it was stunning with amazing views of the ocean, beach was clean, the staff was extremely accommodating and everyone seemed happy to be there and to help you. The food was amazing, which is not always the case at an all inclusive. I cannot wait to go back and highly recommend this resort. We did the junior suite oceanfront in the luxury side of the building, which is the adults only side. There is another building to the left which allows kids, but there really weren't any kids when we went. We did the fast track on the way there and someone met us outside the plane with our name on a sign, walked us past about 150-200 people waiting in customs, and we showed them our passports and were on our way. I asked the hotel for this service as well as transportation to and from. It was not expensive and super worth it. Can't say enough!
Stayed 4 nights in Apr 2023
Response from Christina Lord Guest Relations Manager on 26 Apr 2023
Dear Taylor,Thank you so much for sharing your experience with us on Expedia. We're glad that you enjoyed the service, and we hope to see you again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at O2. The staff is AMAZING, friendly, helpful, there for your every need. The good is some of the best I’ve had from an all inclusive resort. Will return for sure.
Stayed 7 nights in Mar 2023
Response from Christina Lord Guest Relations Manager on 20 Mar 2023
Dear Kelly,Thank you so much for taking the time to leave us feedback. We are delighted that your holiday was made amazing at O2 Beach Club and Spa. We are happy you had a great experience with the team and enjoyed the delicious cuisine. We anticipate seeing you again soon!

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early after coming from a cruise; the staff worked very hard to make our room available before the check-in time and accommodated our request for a late check-out. The food is really good in all restaurants. Never a shortage of sunbeds, and the beach guys are really happy to accommodate. The place is a short 10 min walk to the centre where the are plenty of bars and restaurants. A store opposite the hotel seems to stock anything you may need. The place is very clean, and the rooms are spacious.
Stayed 4 nights in Mar 2023
Response from Christina Lord Guest Relations Manager on 17 Mar 2023
Dear Nicola,Thank you for your 5 star review. We are happy you stay with us was delightful and that you enjoyed our cuisine and facilities. We do hope you return soon!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive option in Barbados. The people who work there are amazing so kind and helpful.
Stayed 9 nights in Feb 2023
Response from Christina Lord Guest Relations Manager on 5 Mar 2023
Dear Heather,Thank you for your 5 star review. We are thrilled that you were satisfied with your all inclusive experience at O2 Beach Club and Spa. We hope to welcome you back very soon!

6/10 Okay

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues with non-stop muzak around the pool. Rooms are lovely and modern.
Stayed 10 nights in Feb 2023
Response from Christina Lord Guest Relations Manager on 2 Mar 2023
Dear Nicola,We are happy that you loved out lovely suites. However, we are sorry you did not enjoy the music at the pool side. We were made aware of this matter while you were on property and did our best in assisting you, every moment of your holiday.

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly, great beach, pools, facility.
Stayed 3 nights in Feb 2023
Response from Christina Lord Guest Relations Manager on 5 Feb 2023
Dear Alicia,Thank you for you Post-stay review. We value you as our guests and are happy you had a great experience with us. We hope to welcome you back soon!

2/10 Terrible

Thomas

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Did have my room when I arrived sent first 2 day of my trip waiting to get the right room then tried to send me to their sister resort that was worst. We just got these and tried to make the best of it. Expedia really need to look into place because you mess up your name to not have my and put me and a bad room not refund me or anything the pictures on the site wasn't what I got at all bad experience never going back
Stayed 4 nights in Jan 2023
Response from Christina Lord Guest Relations Manager on 2 Feb 2023
Dear Thomas Yancey,We are sorry that your expectations were not met. This is unfortunate, as we went above and beyond to grant you a better experience. It was clear that prior to you arrival that you intended to be purposely challenging and this spilled over into your holiday. We value all our guests. Very sorry for you disappointment.

8/10 Good

Melquan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, lovely staff. Very clean. Just wish the food was a little better
Stayed 4 nights in Jan 2023
Response from Christina Lord Guest Relations Manager on 2 Feb 2023
Dear Melquan,Thank you for your feedback! We’re glad you enjoyed your experience and we’ll work hard to improve in the areas you mentioned. We do hope to welcome you again soon!