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"Staff at restaurant was untrained. They don't know what to serve at what time and moreover they lack basic servicing & communication skills. General Manager of the property doesn't have a courtesy to meet and address guests grievances and look at service deficiency."

"The property is not maintained well. Though the charges are on higher side. "

"Awesome"

"Very bad experience at this property the food quality and service is extremely poor the staff behaviour is not good aswell won’t come here anymore "

"Excellent location!. You get to see all of beautiful Dal lake from a hill. This is the only hotel where you get to see whole of Dal lake in its serene setting as well as most of Srinagar. Property was well maintained with beautiful flora. Staff is very respectful. Yes, I would visit it again."

"The property is nice and the service is good. The staff is friendly and helpful as well. Food was good, breakfast had multiple varieties as well. Had a nice experience there!"

"The staff were very friendly, polite and helpful. The roof-top terrace had a very nice view of the main road & the Dal lake, both at night and in daytime. The breakfast spread was very nice and the food menu was awesome - both Ala carte and In-room dining. A great location opposite Ghat No.2 at Dal gate and just 30mts from Srinagar airport."

"The property is extremely overpriced for the food and the kind of views it offered in the month of June. The food was really disappointing. The surroundings and the ambiance was nothing great. "

"Fortune Heevan is a very comfortable and nice property in Srinagar. The rooms are clean, well designed and spacious giving a view of the well maintained gardens. Food is excellent with local cuisine on the menu and a separate restaurant just offering Peshawari cuisine. Staff is courteous, with special mention of Khalid at the restaurant who took very good care of us. The hotel is within walking distance from Nishat and Shalimar gardens, however since there is no walking path and the road has moving traffic, walking is not advisable. Sharing cabs are available. Would highly recommend this hotel. "