Outdoor pool, pool umbrellas

Reviews of Pan Pacific Serviced Suites Beach Road, Singapore

4 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 490 out of 673 reviews" "
Rating 8 - Good. 151 out of 673 reviews" "
Rating 6 - Okay. 21 out of 673 reviews" "
Rating 4 - Poor. 8 out of 673 reviews" "
Rating 2 - Terrible. 3 out of 673 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with family
Liked: Amenities, property conditions & facilities
We loved the space this property offered us. The room was clean, tidy and the bedding was comfortable. There are plenty of dining options within walking distance with a great atmosphere. There are 3 MRT stations within walking distance, each offering different lines.
Stayed 4 nights in Apr 2024
Response from Winnie Low on 30 Apr 2024
Dear NickWe sincerely appreciate you taking the time to share your wonderful experience. It warms our hearts to read a great review of your recent stay with us. We're glad to hear that you found your stay comfortable in a spacious clean suite and enjoyed the amenities as well as the convenient locations.We're pleased that you found our location near the Arab Quarter which offers various dining options and nearby 3 MRT stations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back!Sincerely YoursWinnie LowOperations Manager

10/10 Excellent

Faye

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property is excellent as always - as a frequent business traveller to Singapore, the serviced suites at Beach Road has been our go to hotel choice since 2016.
Stayed 4 nights in Mar 2024
Response from Winnie Low on 20 Apr 2024
Dear FayeThank you for choosing Pan Pacific Serviced Suites Beach Road as your preferred hotel. We are incredibly pleased to hear that you have enjoyed your stay. It is such a wonderful feeling to have our guests return home with great memories of their stay here. It is a mark of recognition for our associate’s dedication towards ensuring the wellbeing of our guests whilst in our care. It will be always a home away from home feelings.Thank you again for taking the time to share your experience. We certainly look forward to the pleasure of welcoming you again, in the near future.Sincerely YoursWinnie LowOperations Manager

6/10 Okay

Tien

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Property is nice & modern however maintenance, cleanliness of the rooms & common areas is very poor.
Stayed 5 nights in Mar 2024
Response from Winnie Low on 7 Apr 2024
Dear TienThank you for taking the time to share your feedback with us. We're glad to hear that you had a comfortable and convenient stay at our property. We apologise for the inconvenience caused by the room and public area cleanliness. Please rest assured that we have addressed this issue promptly with our housekeeping team to ensure that it does not happen again in the future and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay soon! Sincerely Yours, Winnie LowOperations Manager

10/10 Excellent

Karli, Seaford Rise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean property, with very friendly and helpful staff members. The kitchenette and washer/dryer is a great option to have for a family.
Stayed 8 nights in Mar 2024
Response from Winnie Low on 6 Apr 2024
Dear KarliYour 5-star rating for Pan Pacific Serviced Suites Beach Road is much appreciated. We are delighted to hear that you had liked our location, facilities and services. It will be our pleasure to have your continuous support, and look forward to welcoming you back.Sincerely YoursWinnie LowOperations Manager

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice place to be
Stayed 1 night in Mar 2024
Response from Winnie Low on 3 Apr 2024
Dear FrancisThank you for choosing our hotel for your stay in Singapore and for taking the time to review our property. This is a mark of recognition for the dedication of our team, diligently ensuring the wellbeing of our guests. We look forward to welcome you back!Sincerely YoursWinnie LowOperations Manager

10/10 Excellent

FLORENCE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have enjoyed Pan Pacific Beach Road. Great customer service and will go above and beyond.
Stayed 4 nights in Feb 2024
Response from Winnie Low on 6 Mar 2024
Dear FlorenceThank you for your excellent rating and compliments for Pan Pacific Serviced Suites Beach Road. We are thrilled to hear that you had enjoyed your stay and had been well taken care of.We look forward to welcoming you again in the near future.Sincerely YoursWinnie LowOperations Manager

10/10 Excellent

Ma Regina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious and clean room, great pool, and friendly staff. Breakfast was tasty too.
Stayed 3 nights in Jan 2024
Response from Maezel Angeles on 29 Jan 2024
Dear Ma Regina, Thank you for sharing your delightful experience! We are thrilled to hear that you found our rooms spacious and clean, enjoyed the great pool, and were pleased with our friendly staff. It's wonderful to know that you also relished the tasty breakfast.Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
Great locatiion, with easy walking to many sites and restaurants. Excellent service, and we really enjoyed our five day stay.
Stayed 5 nights in Jan 2024
Response from Maezel Angeles on 22 Jan 2024
Dear Carrie, We are truly delighted to receive your fantastic 5-star review! Thank you for taking the time to share your experience with us.It's wonderful to hear that our location, within easy walking distance to various sites and restaurants, added to the enjoyment of your stay. We're equally thrilled that you found our service to be excellent.Your positive feedback is a great encouragement for our team, and we are grateful for the privilege of hosting you during your five-day stay. We look forward to welcoming you back for another memorable stay! Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Maezel Angeles on 22 Jan 2024
Dear Sean, Thank you for your perfect 10 out of 10 review! We're thrilled to hear you had a wonderful experience. We look forward to hosting you again for another perfect stay!Sincerely Yours, Maezel AngelesAssistant Guest Relations Manager

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Classy, quiet and secluded.
Stayed 1 night in Dec 2023
Response from Maezel Angeles on 22 Jan 2024
Dear Mario,We are sincerely grateful for your wonderful 5-star review! Your kind words have been shared with our entire staff, and they are thrilled to know that their efforts contributed to making your stay exceptional.Your feedback motivates us to continue providing the best possible service to all our guests. Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

8/10 Good

Loh

Stayed 2 nights in Dec 2023
Response from Maezel Angeles on 22 Jan 2024
Dear Loh, Thank you for taking the time to share your feedback, and we appreciate your positive rating! We're glad you had a positive experience. We look forward to the opportunity to welcome you back for an even better stay!Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

Lucille

Liked: Cleanliness
Stayed 17 nights in Dec 2023
Response from Maezel Angeles on 9 Jan 2024
Dear Lucille, Thank you for taking the time to leave us a 5-star review! We truly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another memorable stay. Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Maezel Angeles on 7 Jan 2024
Dear Lucas,Thank you so much for your 5-star review! We're delighted to hear that you had a wonderful experience during your stay. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay.Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

DAICHI

Stayed 1 night in Dec 2023
Response from Maezel Angeles on 7 Jan 2024
Dear Daichi, We're overjoyed to receive your 5-star review! Thank you for choosing us, and we're thrilled to know you enjoyed your time here. Your kind words mean the world to us. We can't wait to have you back for another outstanding experience!Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

8/10 Good

henry

Liked: Cleanliness, room comfort
Comfort
Bed was comfortable, room was quiet, washing machine and dryer were working well. Just the shower door could not be closed properly which caused water leaking to the bathroom floor.
Stayed 4 nights in Dec 2023
Response from Maezel Angeles on 7 Jan 2024
Dear Henry,Thank you for taking the time to share your feedback. We're pleased to hear that you found the bed comfortable, the room quiet, and the washing machine and dryer in good working order.We apologise for the inconvenience with the shower door, and we appreciate you bringing it to our attention. Rest assured, we have addressed this promptly to ensure a more seamless experience for our future guests.We hope to have the pleasure of welcoming you back for an even more enjoyable stay.Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

Wanting

Stayed 2 nights in Dec 2023
Response from Maezel Angeles on 21 Dec 2023
Dear Wanting, Thank you for rating us 10 out of 10. We look forward to welcoming you again with us! Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

IN WON

Stayed 4 nights in Dec 2023
Response from Maezel Angeles on 21 Dec 2023
Dear In Won, Thank you for the perfect rating.We look forward to welcoming you again with us! Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

Maki

Liked: Cleanliness, property conditions & facilities
Response from Winnie Low on 19 Feb 2024
Dear MakiYour fantastic review are very much appreciated. We are delighted that you had a pleasant and comfortable stay. We look forward to more opportunities to welcome and serve you again.Sincerely YoursWinnie LowOperations Manager

8/10 Good

Richard Otero

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Gobinath Pillai on 7 Dec 2023
Dear Richard Otero,Thank you for the 4 star review.

8/10 Good

Wendy, Qualicum Beach

Travelled with partner
Major construction project beside the hotel. Seven days a week and starts at 8 am.
Stayed 4 nights in Nov 2023
Response from Gobinath Pillai on 4 Dec 2023
Dear Wendy,We sincerely apologize for the inconvenience caused by the ongoing construction project beside our hotel. We understand the disturbance this may have caused, especially with the construction occurring seven days a week starting at 8 am.Please know that we take your feedback seriously, and we are actively working to address the situation with the relevant parties to minimize the impact on our guests. We appreciate your understanding and patience during this period.Thank you for bringing this matter to our attention, and we hope to have the opportunity to make your stay more comfortable in the days ahead.

8/10 Good

Paul

Stayed 4 nights in Nov 2023
Response from Maezel Angeles on 21 Dec 2023
Dear Paul,Thank you for the 4-star review!Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

8/10 Good

Jonathan

Stayed 1 night in Nov 2023
Response from Maezel Angeles on 21 Dec 2023
Dear Jonathan, Thank you for the 4 star review! Sincerely Yours, Maezel Angeles Assistant Guest Relations Manager

10/10 Excellent

Meredith

Liked: Cleanliness, room comfort
Lovely hotel, even better staff
We arrived in Singapore with a reservation at another “4 star” hotel and we left after one night. There were ants and holes in places where there shouldn’t have been—I’ll leave it at that because I’m shuttering thinking about it. Anyway we quickly hopped on the Hotels.com app and found this absolute gem of a place. It has everything you could want, great location, it’s quiet and clean but the staff is above and beyond. I’m not sure I’ve experienced a kinder hotel staff. Not just accommodating but truly kind. Everyone was friendly and so good to us. I travel quite a bit for work and have stayed in so many hotels and this staff is the kindest. They took such good care of us especially after the horrid experience we had at the other hotel. 11/10. Wonderful place.
Stayed 3 nights in Nov 2023
Response from Gobinath Pillai on 17 Nov 2023
Dear Meredith,We sincerely appreciate your heartwarming feedback about your recent stay at our hotel. It's disheartening to hear about your initial experience at the other hotel, and we're glad you found comfort and satisfaction in our services.It's truly rewarding to know that our location, cleanliness, and the attentiveness of our associate contributed to making your stay enjoyable. We understand the importance of a kind and accommodating team, and we are thrilled to have exceeded your expectations.Your kind words motivate us to continue providing exceptional service to all our guests. We hope to welcome you back in the future and offer you another wonderful stay.Safe travels, and thank you for choosing our hotel.

10/10 Excellent

Khalid, Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All were very good
Stayed 5 nights in Nov 2023
Response from Gobinath Pillai on 14 Nov 2023
Dear Khalid.Thank you for the 5 star review.Sincerely Yours

8/10 Good

alain

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Gobinath Pillai on 14 Nov 2023
Dear Alain,Thank you for the ratings

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, room comfort
Very pleasant stay at this hotel. The front desk personnel is extremely helpful - much better than other serviced condos in Singapore. Would definitely book this hotel again. However, the SGD$30 breakfast is a bit steep since there are not many items you can choose.
Stayed 4 nights in Nov 2023
Response from Gobinath Pillai on 14 Nov 2023
Dear Jonathan,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,

10/10 Excellent

Dr. Stephen-Claude

Business traveller
Liked: Cleanliness, room comfort
Satisfied
I have stayed here multiple times, and I keep choosing it as I get value for money, it is centrally located, and has friendly staff.
Stayed 2 nights in Nov 2023
Response from Gobinath Pillai on 14 Nov 2023
Dear Dr, Stephen ClaudeThank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Operations Manager

10/10 Excellent

KHEK CHEE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice and beautiful scenery at the pool. The suites were great and comfortable.
Stayed 1 night in Oct 2023
Response from Gobinath Pillai on 1 Nov 2023
Dear Khek Chee,Thank you for your kind words and for sharing your positive feedback with us. We are thrilled to hear that you enjoyed the beautiful scenery at our pool and that the suites provided you with a great and comfortable experience.We strive to create a serene and welcoming environment for all our guests, and we are delighted that you were able to take advantage of the pool area and found it to be a highlight of your stay. It is equally gratifying to know that our suites met your expectations in terms of comfort and provided you with a great place to relax and unwind.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay. Sincerely Yours

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very very nice hotel. Definitely we will come back to this hotel.
Stayed 3 nights in Oct 2023
Response from Gobinath Pillai on 20 Oct 2023
Dear ArnoldThank you for your kind words! We are thrilled to hear that you enjoyed your stay at our hotel. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful experience in the future.If there is anything else we can do to make your next stay even more enjoyable, We strive to provide the best possible service to all our guests.Sincerely Yours

10/10 Excellent

CECILIA Ricasata

Liked: Cleanliness, property conditions & facilities
it’s easy to find and very close to the station
Stayed 3 nights in Oct 2023
Response from Gobinath Pillai on 19 Oct 2023
Dear Cecilia ,Thank you for sharing your wonderful experience at our hotel. We are delighted to learn that our convenient location, situated close to the station, contributed to the ease of your stay.It brings us joy to know that our efforts in ensuring a seamless experience for our guests have not gone unnoticed. Your kind words serve as a great encouragement to our team.We look forward to hosting you again in the future and providing you with another memorable stay.Sincerely Yours

10/10 Excellent

Kai-Min, Kuala Lumpur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A bit old but can acceptable
Stayed 2 nights in Oct 2023
Response from Gobinath Pillai on 19 Oct 2023
Dear Kai- Min,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that our hotel's prime location, in close proximity to the station, made your travel experience convenient and hassle-free.Your kind words about our well-maintained facilities and spacious, spotless rooms mean a lot to us. We are dedicated to providing a relaxing and enjoyable atmosphere for all our guests, and we are glad that we could meet your expectations.We look forward to welcoming you back for another wonderful stay in the future.Sincerely Yours

10/10 Excellent

Flavian Dominic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel staff were kind and receptive to our requests. They kept the hotel room clean and was always in a tidy state. The view that we had was facing the city with a view of the Singapore grand prix circuit, loved our stay at Pan Pacific serviced suites.
Stayed 6 nights in Sep 2023
Response from Gobinath Pillai on 21 Sept 2023
Dear Flavian Dominic,Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience during your stay at Pan Pacific Serviced Suites in Singapore. Our staff takes great pride in ensuring our guests have a comfortable and memorable visit, and it's fantastic to hear that they met your expectations.That view of the Singapore Grand Prix circuit is indeed special, and we're delighted you enjoyed it.We hope to welcome you back for another enjoyable stay in the future. If you ever have any more requests or need assistance with anything, please don't hesitate to reach out.Sincerely YoursGobinath Pillai

6/10 Okay

Liang Heng Daniel

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The shower head was faulty which was spraying in all directions, and water from the shower room leaks into the toilet floor which floods the toilet floor. Had to put towels to preventing falling in toilet. Otherwise everything else was fine.
Stayed 2 nights in Jun 2023
Response from Gobinath Pillai on 27 Jun 2023
Dear Liang Heng,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely Yours,Gobinath PillaiOperations Manager

8/10 Good

Anna Maria

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Comfortable Weekend Stay for Suga's Concert
Checking in was a breeze. Concierge staff was very helpful and accommodating. Amenities were as advertised and the room was comfortable. As we stayed on a weekend, our breakfast was delivered to our room. Food was great! Will recommend this hotel.
Stayed 2 nights in Jun 2023
Response from Gobinath Pillai on 27 Jun 2023
Dear Anna Maria,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

8/10 Good

Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in May 2023
Response from Gobinath Pillai on 26 May 2023
Dear Genevieve,Thank you for your kind rating.

8/10 Good

Noriko

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Gobinath Pillai on 29 May 2023
Dear Noriko,Thank you for the 4 star review .

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Gobinath Pillai on 2 May 2023
Dear Guest,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Gobinath Pillai on 12 Apr 2023
Dear Guest,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, room comfort
Fabulous
We had a fabulous stay, the hotel was in a great location and the facilities were really good too. Staff at the hotel were very friendly and helpful and even gave me a little cake for my birthday. I would definitely recommend this hotel and would stay there again myself.
Stayed 4 nights in Mar 2023
Response from Gobinath Pillai on 30 Mar 2023
Dear Suzanne,Thank you for your time in sharing this generous rating of your recent stay with us. Our team is heartened to be rewarded with your positive feedback, as providing an experience that goes beyond the expectations of our guests is something we work tirelessly toward achieving. We very much look forward to extending our hospitality to you again soon.Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

john

Liked: Cleanliness, room comfort
Great stay
Clean, very good quality room, staffs are nice. Very convenient to many places. The rooftop pool is fantastic. Will definitely stay again
Stayed 1 night in Mar 2023
Response from Gobinath Pillai on 28 Mar 2023
Dear John,Thank you for your time in sharing this generous rating of your recent stay with us. Our team is heartened to be rewarded with your positive feedback, as providing an experience that goes beyond the expectations of our guests is something we work tirelessly toward achieving. We very much look forward to extending our hospitality to you again soon.Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Muhammad

Stayed 1 night in Mar 2023
Response from Gobinath Pillai on 17 Mar 2023
Dear Muhammad,Thank you for sharing your experience with us. Our people are at the heart of everything we do and its great our associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests. We look forward to welcome you back.Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Uzma

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, great location
Stayed 2 nights in Mar 2023
Response from Gobinath Pillai on 16 Mar 2023
Dear Uzma,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Most comfortable hotel bed we ever slept in!
Stayed in Singapore for 2 days towards the end of 2.5 weeks honeymoon/birthday trip, I had to say that the bed was the most comfortable hotel bed we ever stayed in, we even asked them what brand it was. Spacious single bedroom apartment with all of amenity included. The washing machine/drier combo was great and they provided laundry powders too. We put some load, went sight seeing, came back home with clean clothes. Hotel price in Singapore has gone up significantly post covid so we claimed our free reward night towards this stay which was great. The hotel gave us chocolate to congratulate us. I have been to Singapore multiple times but has never stayed in this part of town before. Location is reasonably central, opposite of Haji lane/Arab st. We went to a very nice bar called Bar Story. Hotel is close to MRT, about $20 to the airport by grab. Will recommend this hotel to anyone.
Stayed 2 nights in Mar 2023
Response from Gobinath Pillai on 10 Mar 2023
Dear Guest,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Gobinath Pillai on 10 Mar 2023
Dear Suzanne,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Alfie

Stayed 1 night in Feb 2023
Response from Gobinath Pillai on 27 Feb 2023
Dear Guest,Thank you for your time in sharing this generous rating of your recent stay with us. Our team is heartened to be rewarded with your positive feedback, as providing an experience that goes beyond the expectations of our guests is something we work tirelessly toward achieving. We very much look forward to extending our hospitality to you again soon.Sincerely Yours,Gobinath PillaiOperations Manager

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, room comfort
Good hotel
The hotel was lovely. Staff very friendly and happy to help. Room was serviced daily which was really nice. Only downside is that the rooms do not have any windows that can open and so when you first enter the room there is a musty smell. However once you get the aircon going the smell becomes less noticeable. Another down side was the mattress is quite firm but again not major. The rooftop pool is a lovely way to cool down with great views and the gym is also well equipped. The hotel is well situated across from Arab street which has many places to choose from to eat. Only a 15-20 minute taxi ride from the airport. There was construction work happening outside our window however we were never disturbed with the noise. You could occasionally hear horns beeping from the road below us and sometimes you could hear activity at the mosque but this did not have any impact on sleep for us.
Stayed 5 nights in Feb 2023
Response from Gobinath Pillai on 20 Feb 2023
Dear Hannah,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very clean, considerate staff.
Stayed 7 nights in Jan 2023
Response from Gobinath Pillai on 27 Jan 2023
Dear Charles,Thank you for your time in sharing this generous rating of your recent stay with us. Our team is heartened to be rewarded with your positive feedback, as providing an experience that goes beyond the expectations of our guests is something we work tirelessly toward achieving. We very much look forward to extending our hospitality to you again soon.Sincerely Yours,Gobinath PillaiOperations Manager

8/10 Good

David

Liked: Cleanliness, room comfort
Good overall, but a few issues.
Good stay at Pan Pacific Suites. Staff very helpful and friendly. Had a problem with a blocked sink which was fixed immediately. Was less impressed with the used dishwashing sponge and stained dishtowel that was left for us. The sponge was replaced immediately but the dish towel was not. The sofa in the room was very uncomfortable and not much room for opening your luggage. To be fair we had quite a lot of luggage having been away for a month. Overall though the property was good. Location reasonably close to Bugis station, but there a lotnof roadworks going on nearby which meant pavements closed, and the most convenient path to the station seemed to be round the back of hotel past the service access.
Stayed 3 nights in Dec 2022
Response from Gobinath Pillai on 8 Jan 2023
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely Yours,Gobinath PillaiOperations Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Very well equipped room
Room was good. The kitchenette was well equipped with utensils and cutlery for 2 persons. Washer/dryer, oven, stove were all available to use. Room was tidy and all necessary amenities were provided as well. However there is no bath tub available and that is a slight disappointment to the stay.
Stayed 1 night in Dec 2022
Response from Gobinath Pillai on 20 Dec 2022
Dear Guest,Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Sincerely Yours,Gobinath PillaiOperations Manager

8/10 Good

NGWEI LIAN

Stayed 2 nights in Nov 2022
Response from Gobinath Pillai on 30 Nov 2022
Dear Ngwei Lian,Thank you for the kind ratingsSincere YoursGobinath PillaiOperations Manager