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Reviews of klapsons, The Boutique Hotel

4 out of 5
klapsons, The Boutique Hotel
15 Hoe Chiang Road, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 67 reviews" "
Rating 8 - Good. 26 out of 67 reviews" "
Rating 6 - Okay. 13 out of 67 reviews" "
Rating 4 - Poor. 7 out of 67 reviews" "
Rating 2 - Terrible. 4 out of 67 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Shavon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again!
Hotel surprised me with a free upgrade upon checking in! Receptionist, Nurul was super friendly and helpful, loved her welcoming attitude! Area nearby is fantastic with lots of food choices from cafes to hawker centre and restaurants of all different cuisines to be found!

8/10 Good

J, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious cozy room
Futuristic reception counter, interesting concept. Beautiful boutique hotel with open shower. Amenities like malls and MRT are just a short walk away. Very prompt service when we required additional coffee capsules for the coffee machine. Free mini bar provided by the hotel as well. Had a lovely stay.

10/10 Excellent

Sandy Lee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay that surprised me ... twice
Friendly host upon checked in, upgraded my room to a suite room w jacuzzi (surprise #1) which totally amazed me; and a hamper of sweet treats (surprise #2) upon check out, which I presumed that it's 'cos of my bday. Will DEFINITELY come back again w my Boyfriend!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy service
The reception is rude. I book this hotel for 500$ to celebrate my gf birthday. They bring security up and ask us leave the room. Lousy just singing a birthday song it's wrong? We didn't make any disturbance and worse rude services

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Andrew, Perth

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and not clean
Hotel is old and not clean. Internet is slow

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Siu Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jing, Vancouver, BC

Liked: Staff & service
Good location , near Chinatown and food area.
Very nice staffs and good location . The room is quite simple but the bed is very comfortable

10/10 Excellent

benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Idy

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Room comfort
Not soundproof.
the hotel room is not soundproof. you can hear the cars on the road, you can hear the laughters from the other rooms. I told them it's a birthday celebration for my spouse but no cake or speciality given.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom had mould around the sink. Vinyl breakfast seats patched like an old car. Not a business hotel.

6/10 Okay

Alvin, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Staycation
It was for my birthday staycation. Staffs were friendly and even waited for 12 midnight to delivery a cake for my birthday, deeply appreciated their efforts. However, shower drainage was not good, I believe the pipe was filled with hair and other dirt. When I took a shower, I can only turn to the minimal as the water will not flow down fast enough and end up flooding in the area. It was really bad. We booked the hotel because of the facility but end up didn't get to enjoy it. The coffee machine was not clean as well, black bits and milky water was coming out from the machine when I havent even put in the capsules. In the end, I need to keep changing the water to clean the machine before I can enjoy one cup of coffee.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

We were looking forward to a stay in Klapsons Hotel. We were expecting the raved room with open bathrooms and unique designs of a boutique hotel. However , we were being checked in with a room with no open shower bathroom and the bathroom was choked and the lights were flickering. A technician came to the room to fix the problem promptly but it was pretty inconvenient as we were int he midst to change and to head out. The lights have been changed but was still faulty. The hotel staff has offered a complimentary breakfast for both of us due to our disappointment.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

nachshon, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great, new hotel
I was in Klapsons for two days. I asked for early check-in and late check-out and they were very efficient in closing the price and making all necessary arrangements. The hotel is new and creatively decorated. There's no breakfast, but, the room was great, thus, overall - I recommend this hotel as an affordable good place to be in during business trip to Singapore.

2/10 Terrible

Dwight, Dallas, TX

Disliked: Staff & service, property conditions & facilities, room comfort
Awful experience
Awful experience at this hotel. After a long day of travelling from the US the room given to us sounded like the street traffic was in our room. There is no noise insulation. The room had no soap or lotion these little things add up to a more memorable stay. There was no internet in our room we called to complaint but since it was very late at night we could not get any help. We asked the front desk to book a taxi for us since we were leaving in the morning. This was not done so at 4 am we went on the street to flag down a taxi inorder to make our flight. The service at this hotel was very bad I would rather spend my money at hotel that are more welcoming and provide what they stated is included in the rate. This is definitely not up to speed to be called a Boutique hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Love their comfy bed. And the hotel staff's are friendly too.

4/10 Poor

Don, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 Star
This hotel is basically a cheaply fabricated box that is already disintegrating. Drapes are falling apart, bed is lumpy,there is nothing here to make you want to ever come back. A high 2 star probably, but pricey for what you get.

6/10 Okay

Huiting, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Klapsons review!
Comfy room, nice couch, good amenities. Very slow and unreliable wifi!

6/10 Okay

Junita, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Lower from my expectation
Our price at hotels.com including breakfast but they said we have to pay for the breakfast.

10/10 Excellent

Gigi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy boutique hotel in a quiet area.
The lobby and the reception area was clean and neat. I was amazed by the front desk area as it was shaped in a ball and we have to climb a small fleet of stairs. The Oasis room was a fantastic big room with a sofa and a outdoor balcony area. However the outdoor balcony sofas were wet and dirty due to a rain earlier on my check-in day. The queen bed was huge and comfortable. They had a seperated toilet (with a small basin and a door) and a shower area (with 2 basins but no doors). It is located in a quiet corner area of Tanjong Pagar where there are alot of cafes, restaurants, eateries, supermarkets and shopping in the area. It is also near to Orchard, Marina and Bugis areas. I would like to thank Sarah Lee, an employee of Klapsons for the pleasant and comfortable staycation.
Balcony
Queen Bed
Toilet
Shower

8/10 Good

Lisa Zee, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Stayed at Klapsons for one night after our wedding banquet at a restaurant nearby. First of all, the receptionists don't look too happy to serve us, although one offered to walk us to our room but i guess she was obliged to do so. The experience got a little better upon entering into the room. We like what we see. The highlight of the room was the open concept shower and Chopard Toiletries. We requested for another set of toothpaste at 3am and it was delivered to us in a jiffy. Breakfast at the Sleepy Rhino was okay. Don't expect much variety but it was cosy enough and there are friendly staff ready to serve you.

8/10 Good

Firrelli, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird room, but nice enough
Place was immaculate and had a decent breakfast, but the rooms are just a bit weird; shower in the middle of the room with Mirrors either side...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem in Singapore
The service was great. Rooms in good shape. Decor is funky and modern. Serves free breakfast, provides free wifi. For price, compared to rest of Singapore, great place to stay, will stay again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
It's was a very comfortable weekend stay ;)

4/10 Poor

taitoko, Byron Bay

Liked: Cleanliness
Cool but gimmicky
Interesting. The mini bar was empty on arrival, there was a huge wet stain on the carpet outside the bathroom (water), the outdoor furniture had no cushions on it, so we couldn't use it, and the wi-fi was a continual problem. We booked a maxi cab for our treturn to the airport as we have surfboards and we double checked 11pm the night before to ensure this was done but it wasn't. The next morning we had a limousine waiting for us! We had to wait another 40 minutes for a cab to arrive - luckily we allowed for this time.

8/10 Good

Michael, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, cool design, poorly thought out
This hotel is high quality, but some of the design decisions were not thought out. It's a nice hotel with great amenities, but there are little things that will drive an orderly person up the wall. The tables in the restaurant are too far from the seats. The all glass, center-of-the-room shower looks awesome, but it leaks a little bit onto the floor. The digital lighting system is hard to work. The wifi is spotty in places, but works overall. Those are really the only bad things about the hotel. Everything else is awesome. If you can put these things aside, seriously consider this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ross, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Not bad for a stop over!
Fantastic staff and a great location. Be mindful of distance to MRT and proximity of bars/restaurants, as the area can get a little empty on weekend nights. Overall a clean, comfortable hotel with a unique take on guest service and comfort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for work or Play
I very much enjoyed my stay here. The staff was helpful and friendly. The hotel is more for vacations, however I would stay here for business also. Hotel room was clean, and had plenty of coffee that was good. The style was not the normal so it was very interesting

8/10 Good

johnathan ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, great service, mediocre breakfast
Got a really comfortable room with an outdoor shower. The noise of the road outside spoils the ambience a little but the sofa area outside more than made up for it. Just wished it was sheltered so when it rained it won't be too wet to sit on. Breakfast was a little disappointing, little variety and food quality average. But on the whole, it's still a great place for a staycation with your loved one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cold room!
I love the place. Very nice place and walking distance to lots of interesting places. Only thing is that is earns it callname the 'fridge'.. room is very cold!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stylish youth hostel... Lobby is silent and awkward. Not lively. Reception staff never came out of their booth, no concierge. Room desing (standard room) appears cheap to me. The center based shower cabin is just inconvenient. Wont consider it again.

10/10 Excellent

XANTHERIUS, Singaporw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klapsons
It's a really beautiful boutique hotel but some of the concepts is for the more open minded people. Even for couple it might seem abit too over. But on the whole it was fantastic.

8/10 Good

CK, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay.
I enjoyed the room's ambience. I enjoyed the beautiful large shower.

10/10 Excellent

Doug M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service, great location
Great location; staff was friendly, professional and energetic. Hotel was clean and provided great internet access. Awesome Hotel.

10/10 Excellent

Jacqueline, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klapsons Boutique Hotel - a relaxing getaway
We stayed in the Oasis room. The room came with complimentary amenities and beverages. The decor was chic and simply perfect for a couple. Extremely comfortable and luxurious. The breakfast was good and sufficient. The only issue we had was hailing a cab in the area. Hence we had to book for one most of the time. Other than that, it was a perfect getaway, in the heart of town.

8/10 Good

WONG, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BOUTIQUE HOTEL IN SINGAPORE
FOOD IS GOOD. RESTAURANT IS CLEAN AND SPACEOUS!! ROOM IS SPACEOUS, AND DESIGN IS VERY SPECIAL, VERY SUITABLE FOR COUPLES, AS IT IS ROMANTIC. VERY HIGH CEILING. STAFFS ARE VERY POLITE AND FRIENDLY.

8/10 Good

Wong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
moderate price with excellent services
Interior decor is very special in this hotel, and very suitable for couples. Food is good and service is also good at the Sleeping Rhino. Front desk has been built in a very high tech way and easy to be remembered. Service of the staffs is excellent. You will find yourself to be warmly welcomed. Easy to access to other restaurants and sight-seeing sports.

8/10 Good

Guy, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klapsons - Quite Comfort in Eclectic Surrounds
Chose this hotel because our regular property in the area was booked out. So glad we did: Exceptionally stylish and very comfortable rooms; Quiet restaurant; Efficient personal service. Cons: Wish you didn't have to ask for an iron; Traffic noise may be a little intrusive if your are sensitive. Summary: My colleagues and I will definitely be back!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Klapsons at CBD
Hotel does not accept USD payment. Breakfast selection is not satisfactory for its price range category. Many of the electronic switches in the room do not function as they should. Good walking distance to anywhere within the CBD but a quiet area after 7 pm.

6/10 Okay

Justin, Hong Kong

Liked: Staff & service, room comfort
Less impressive than expected
Location: it was 5-10 mins walk from nearest MRT so it was quite convenient to everywhere Reception: Staff are nice and helpful and the silver dome (where the reception counter is at) sets the tone of the hotel's with imaginative decorations Room: the rooms are spacious and comfortable; bed is supportive and firm that you could get a good sleep. However, there were several disappointments: 1) the bathtub is located inside the room without sufficient ventilation which easily makes the room very humid. If the room temperature is above 25 degrees, everything in the room will get wet due to the high humidity; 2) the feature of the room, the bathtub, is not at good condition and there are water leakage; 3) the toilet and the sink are not clean and are with stains  It is not a bad hotel but I just wonder how much it has spent on maintenance.  

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort