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Reviews of Bond Boutique Capsule Hotel at Bugis - Hostel

2 out of 5
Bond Boutique Capsule Hotel at Bugis - Hostel
7A Jalan Pinang Singapore 199139, Singapore

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 6 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Waty on 8 Sept 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel NuVe @ Bugis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Waty Guest Relations Officer

8/10 Good

Skye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Waty on 8 Sept 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel NuVe @ Bugis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Waty Guest Relations Officer

10/10 Excellent

Suleman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable. I checked during AM hr. and the front desk receptionist “AYU”, welcomed me with a warm smile. She was very helpful. The checkout in the early morning was smooth. I Didn't get the receptionist name, but she had a smile and thanked me for staying.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from All Yeo on 10 Aug 2019
Dear Valued Guest, Thank you for your wonderful rating. It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one. Warm regards, Ally Yeo NuVe Group

4/10 Poor

Dobaba

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We book for a 6 bedroom but only have a 20 bedroom. So be aware this is 20 beds some doubles so a lot of noise and only 2 shower stall and 3 toilet rooms. The toilet rooms were always a mess due to many messy people. *The staff were very friendly and did there best to make us feel wecome and accommadate our needs.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nicely decorated new capsule hostel. The location is good which is only 5 minute walk to the nearest MRT station. The staff are friendly and helpful. The check in is done at the hotel reception beside the hostel.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a bad start to my vacation in Singapore!!!This place is not even open yet!!! This place was super hard to find and when I finally found it, I was told they are not open yet. What??!!! They transferred me to another one of their properties. The person that drove us there was upset the whole time (I have no idea why!) and pretty much kicked us out of his vehicle. OMg! If it wasn’t Singapore, I would’ve been scared! Told me they were transferring me to a hotel, so it was a free upgrade. I just wanted a clean place to stay, but the hotel they transferred me to was far away from that - just simply old. I signed up for a brand new hotel pod and they gave me an old hotel room. Eventuough they gave me a private room, it just didn’t work for me. I am a small time germaophobe, and oh man, this hotel was not good for that! They should’ve contacted me when they realized that their property wasn’t ready to take costumers and I would’ve booked elsewhere! This kind of dishonesty is not okay!!! I am still upset about this and Expedia didn’t help with the situation. That being said, the staff at the 2 hotels were super nice! Book at your own risk!
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
立地は最高！でしたが、、、期待しすぎないで！
写真からプール付きな宿かと思っていましたが、 プールは徒歩圏内にある別のホテルのを使えると事でした。(別途追加料金) ドミトリールームは冷房がかなり強かったので少し寒いかもしれません。トイレとシャワーが一部一体していて、便座が濡れてるのが残念でした。 期待よりかは残念でした。 ブギズ駅徒歩圏内とシンガポールの物価を鑑みれば、 お得な宿ではあると思います！
Stayed 4 nights in Nov 2019
Response from Ayu on 11 Dec 2019
Thank you for the review and the feedback! We will definitely try to improve.

10/10 Excellent

TOMOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ratna on 2 Dec 2019
Dear Tomoko, Thank you very much for your outstanding review. We are delighted to know you have enjoyed your stay with us. Looking forward to serving you again on your next visit! :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักเป็นโฮลเทล เราเลือกพักแบบหญิงล้วน เป็นเตียงสองชั้นแบบที่นอนได้สองคน เรากับเพื่อนได้พักเตียงด้านบน ห้องน้ำสะดวกสบายแต่ต้องเดินผ่านเตียงอื่นๆซึ่งต้องระมัดระวังเสียงรบกวนผู้อื่น ในห้องน้ำมีไดร์เป่าผมให้ใช้ร่วมกัน ด้านหน้าที่พักมีห้องทานอาหาร มื้อเช้าเป็นแบบง่ายๆเช่นขนมปังกับเนยกับแยม และซีเรียลกับนม เดินทางไป MRT สะดวก กลางคืนไม่น่ากลัว ใกล้ๆมี7-11และใกล้สถานที่ท่องเที่ยวสวยๆ
Stayed 2 nights in Jun 2019
Response from Waty on 20 Sept 2019
Dear Valued Guest, Thank you for your wonderful rating. It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one. Warm regards, Waty Guest Relations Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable ~
Very tidy,staffs are friendly.
Stayed 1 night in Jul 2019
Response from Ally Yeo on 10 Aug 2019
Dear Valued Guest, Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Ally Yeo

8/10 Good

Wai Tak

Liked: Cleanliness, staff & service
咁早都得
本人早上十時到達，因腸胃不適，急需方便一下，問提早入住，最多加錢，答話不需要，真是無言感謝，多得接待小姐幫忙。
Stayed 2 nights in Jul 2019
Response from Fish on 19 Jul 2019
Dear Wai Tak, Thank you so much for your kind words. We are really happy to know that we have served you well. Hope to see you back with us on your next visit.

8/10 Good

FU JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還不錯
櫃臺半夜也有人。
Stayed 1 night in Apr 2019
Response from Fish on 19 May 2019
Dear Fu Ju, Thank you for the review! We are glad to know that you have a great stay with us. :) We hope to see you again real soon.