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Reviews of The Morgan Resort Spa Village

4 out of 5
The Morgan Resort Spa Village
2 Beacon Hill Road, Simpson Bay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 842 out of 1198 reviews" "
Rating 8 - Good. 209 out of 1198 reviews" "
Rating 6 - Okay. 94 out of 1198 reviews" "
Rating 4 - Poor. 24 out of 1198 reviews" "
Rating 2 - Terrible. 29 out of 1198 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

fabienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful stay, staff friendly and kind. bar staff wonderful
Stayed 4 nights in May 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and clean. I would stay again.
Stayed 3 nights in Apr 2024

8/10 Good

Fauvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Our 1st room had a terrible smell but after two complaints, they were able to place us in a better room. Eat locally because the food at their restaurant is really expensive.
Stayed 4 nights in May 2024
Response from MW on 16 May 2024
Thank you for your feedback, Fauvette!

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from MW on 16 May 2024
Thank you!

6/10 Okay

Dwight

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from MW on 16 May 2024
Dear Dwight, We regret to see that we were unable to meet your expectations. Please accept our sincere apologies for any inconvenience you may have had. Feel free reach out to us and provide us with your feedback as we are always striving to enhance our services!

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and the staff was great. Hotel is in walking distance to other food options
Stayed 4 nights in May 2024
Response from Ozz on 12 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

sandra, wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in May 2024
Response from Front Desk on 11 May 2024
Hello Ms. SandraThank you for staying with us, we appreciate your feedback.Sunny RegardsAaron The Resort & Spa

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hello, I really hate to give this review because I had such high hopes for this resort. The check in process was not good. We waiting over 45 minutes for our room and we got there after 4 pm. Our room flooded and we had to call and complain over 3 times for them to actually move us. I probably will not stay there again. This hotel has great potential maybe work on the check in process and work on the structure where the downstairs rooms will not get flooded.
Stayed 3 nights in May 2024
Response from MW on 13 May 2024
Dear Alexis, please accept our sincere apologies for the inconvenience you experienced. We truly regret we were unable to meet your expectations and surely hope you can give us another opportunity to give you the experience you so well deserve.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved absolutely everything about The Morgan. From checking in to checking out, amazing experience. Loved the staff very attentive and willing to help. If we trabel to Sint Marteen again, we will definitely stay at The Morgan. Fantastic environment. Entertainment gets an A :)
Stayed 3 nights in Apr 2024
Response from Front office on 10 May 2024
Hello Mr. GustavoThank you for feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank youThe Morgan Resort & Spa

10/10 Excellent

Chakeila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Morgan Resort during my birthday trip to St. Marteen. The resort is beautiful, and the service was awesome. The resort staff was very attentive and helpful to all of my needs. The food is excellent (although a little expensive). The drinks were very good and they weren't stingy with the alcohol. The resort is located directly next to Maho Bay Beach (airport beach) and very close to the airport. When I return to St. Marteen, I will definitely stay at The Morgan again.
Stayed 3 nights in May 2024
Response from Front office on 10 May 2024
Hello Ms. Chakeila Thank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that airport and Maho Beach is close by as a solo traveler was ideal
Stayed 3 nights in May 2024
Response from Front office on 10 May 2024
Hello Ms. AlexisThank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

KATRINA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very nice. The food pricing is kinda expensive so be prepared, however the food was very very good.
Stayed 3 nights in May 2024
Response from Ozz on 10 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to wait all day for my room was terrible and then get a room that was not ocea view when clearly my reservation said ocean view. Manager that i spoke with about the situation was terrible After our room change everything went well from there Ben and Omar hospitality was above and beyond thank you guys for welcoming us in your home.
Stayed 5 nights in Apr 2024
Response from Ozz on 10 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front office on 10 May 2024
Hello Mr. JosephThank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ozz on 10 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Maria B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and the Salt water pool which looked like a sandy beach shoreline
Stayed 7 nights in Apr 2024
Response from Ozz on 9 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Rodny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience during my entire stay. Highly recommended!
Stayed 4 nights in May 2024
Response from Ozz on 9 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We think someone took a dump in our toilet, otherwise everything was great.
Stayed 1 night in May 2024
Response from Front office on 10 May 2024
Hello Mr. NicholasThank you for your feedback, we do apologize for the inconvenience.Thank you.The Morgan Resort & Spa

10/10 Excellent

Daisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Morgan was extremely clean & the property itself is beautiful. Friendly staff & convenient location to alot of amenities.
Stayed 3 nights in May 2024
Response from Ozz on 7 May 2024
Thank you, your feedback is very important to us.

8/10 Good

Valentina Acevedo

Small hotel. The food is okay not so many options. The costumer service could be better.
Stayed 3 nights in May 2024
Response from Ozzy on 7 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Asia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our experience a memorable one. Joseph, at the front desk, was exceptional. We plan to revisit this resort after a delightful stay.
Stayed 5 nights in Apr 2024
Response from Ozz on 7 May 2024
Thank you, your feedback was very important to us.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool. Food and drinks are good but expensive. Service is hit or miss. Chic rooms. Great location.
Stayed 4 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Kurt, Woodbine

Travelled with partner
Disliked: Staff & service
AC didn’t work and flooding everyday!
Stayed 5 nights in Apr 2024
Response from MW on 11 May 2024
Dear Mr. Kurt, please accept our sincere apologies for the inconvenience you experienced due to the extreme weather conditions. We hope you will give us another chance in the future to give you the experience you well deserve! Please do not hesitate to address any concerns to our friendly front office staff so we can resolve it for you on the spot!

8/10 Good

Nathalie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ozz on 7 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort. The beach is a walk away. The staff was awesome and friendly. I would come back here again.
Stayed 3 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Kodie J.

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Ozz on 6 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Steve

Travelled with partner
Disliked: Staff & service
We booked 8 night stay with you hotel…we reserved the penthouse suite option and we were a bit disappointed…service was well below par…staff except for a few were dismissive…the only day where the pool service was above and beyond and being acknowledged as a guest was the day you filming the show, “Below Deck”…so we ended up going to St Barths for 2 nights and 3 days which we can’t wait to go back and we ended up leaving your hotel a day early..
Stayed 8 nights in Apr 2024
Response from MW on 10 May 2024
Dear Steve, Thank you for taking the time to write this comment. Please accept our sincere apologies for the inconvenience . We do hope you will give us another try in the future as we are always striving to enhance our services and we truly value your feedback.

10/10 Excellent

Vincenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Verlinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has free airport shuttle and only 5 mins away from airport, 5 min walk to markets, restaurants, bars, casino. Staff were excellent and very nice and accommodating. Nice pool area and some form of entertainment each night. The bed was really firm but not unbearable. I would stay again when I return.
Stayed 3 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Loray

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ceiling was leaking in the lobby for days.
Stayed 4 nights in Apr 2024
Response from MW on 3 May 2024
Dear Ms. Loray, our apologies for the inconvenience while we were working on resolving this situation. Hope we may welcome you back in the future for a flawless stay!

6/10 Okay

Shara Aria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property overall. The grounds were beautiful. The rooms were nice. The staff members Carlos, McKinley and the sweet ladies who cleaned our rooms were the best. They are the reason we stayed! The front desk and concierge needs to revisit training on client service. The manager addressed my concerns through a note left on my room and a molded cheese & fruit tray. FYI equitable treatment amongst all paying guests goes a long way. The dining on the property is decent, practice patience. I suggest the local restaurants in town. The surrounding bars were decent for drinks only. The views on this property will win you over every time. Simply beautiful.
Stayed 4 nights in Mar 2024
Response from MW on 3 May 2024
Dear Ms. Aria, thank you for your feedback. We are always striving to improve our services and are looking forward to welcoming you back for a flawless stay!

10/10 Excellent

Terryann

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed at the Morgan Resort for my birthday and it was truly an amazing experience. From the driver Ravi who picked me up at the airport, the young lady who checked me in, the lady who assisted in decorating my room, to the spa staff everyone was very kind and welcoming. I would definitely recommend and stay again, the drinks & food was very tasty. I received a relaxation massage and that was immaculate. 10/10
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

10/10 Excellent

Leandro, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff.
Stayed 2 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Front office on 10 May 2024
Hello Ms. AshelyThank you for your feedback, we are happy to hear that you enjoyed your stay with us, hope to see you again soon.Thank you.The Morgan Resort & Spa

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more choices on menu 7 days same food.
Stayed 7 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A little un-kept. Could use some TLC
Stayed 1 night in Feb 2024
Response from Front office on 10 May 2024
Hello Mr. SteveThank you for your feedback, hope to see you again soon.Thank you.The Morgan Resort & Spa

10/10 Excellent

Leandro, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort experience. Friendly staff and good dinning options.
Stayed 2 nights in Apr 2024
Response from MW on 29 Apr 2024
Thank you for your feedback! Looking forward to your next stay with us!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
People were “making love” in the hot tub. The concierge can improve, they were not bad but they were almost indifferent. The hotel is nice and the staff were definitely attentive when we made a request of any kind. I would go again (hopefully no one is “making love” in the hot tub this time.)
Stayed 3 nights in Apr 2024
Response from MW on 28 Apr 2024
Dear Paul. Thank you for your feedback, as we are always striving to enhance our serviced. Also, we will make sure to patrol around that area a bit more often! ;) Looking forward to welcoming you back in the near future!

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and i love the pool. I would visit again.
Stayed 4 nights in Apr 2024
Response from Joseph U. on 28 Apr 2024
Thank you for your words, happy to hear you enjoyed it and waiting to welcome you back to the property.

10/10 Excellent

MARY PATRICIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a couple days before going on a boat trip. Service and overall experience was wonderful! The pool is beautiful & chairs are the best! Look for Winston at the swim up bar! 😁
Stayed 2 nights in Apr 2024
Response from Joseph U. on 28 Apr 2024
Great to hear you enjoyed your time at the resort, have an amazing day.

10/10 Excellent

Gerlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, clean, safe, walking distance to beach/restaurants and friendly staff. Definitely coming back again!
Stayed 4 nights in Apr 2024
Response from Ozzy on 27 Apr 2024
Thank you, your feedback is very important to us.

8/10 Good

Tarah

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Ozz on 4 May 2024
Thank you, your feedback is very important to us.

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall, the resort was decent. The beds was too hard and uncomfortable for my likings. Not enough activities but it was quiet and serene. I dod enjoy the spa and food accommodations.
Stayed 3 nights in Apr 2024
Response from MW on 26 Apr 2024
Thank you for your feedback! We do have activities like yoga, blackjack, ping pong, water aerobics, volleyball and more. Hope to see you again in the future!

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ozzy on 27 Apr 2024
Thank you, your feedback is very important to us

10/10 Excellent

Clevis

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband loved it so beautiful 10/10
Stayed 4 nights in Apr 2024
Response from Joseph U. on 25 Apr 2024
Thank you for your words, glad to know you enjoyed our property

6/10 Okay

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from MW on 26 Apr 2024
Thank you for your rating! Feel free to let us know your feedback as we are always striving to enhance our services!

8/10 Good

BreLonda

Liked: Cleanliness, amenities
The property was beautiful. Close to a lot of things that are walkable. The staff was my less favorite (front desk only). Asked to receive two services, never got them! Unfriendly & not welcoming, especially male staff.
Stayed 3 nights in Apr 2024
Response from MW on 24 Apr 2024
Dear BreLonda, Thank you for your feedback as we are always striving to enhance our services. We are happy to hear that you enjoyed all other aspects of your stay and looking forward to welcoming you back to see the improvements we made!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. The air conditioning in the room could be better adjusted. Couldn’t get to desired temperature.
Stayed 3 nights in Apr 2024
Response from Front Office on 23 Apr 2024
Thank you for your rating! Your feedback is invaluable to us, as it allows us to identify areas for improvement and ensures that we can better serve our guests in the future.We would love to welcome you back one day!