Indoor pool

Reviews of The St. Regis Shenzhen

5 out of 5
The St. Regis Shenzhen
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 179 reviews" "
Rating 8 - Good. 40 out of 179 reviews" "
Rating 6 - Okay. 14 out of 179 reviews" "
Rating 4 - Poor. 8 out of 179 reviews" "
Rating 2 - Terrible. 4 out of 179 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

LAU BOCK

Disliked: Staff & service, amenities, property conditions & facilities
Very inconvenient to get in and out of the hotel !
Stayed 4 nights in Feb 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the finest 5-Star hotel in Shenzhen! Outstanding staff, with an impeccable butler service. Don't miss the scrumptious morning, and evening buffet. So many international dishes, which are prepared with the highest of standards! Access to the metro is a snap, and it is beneath the King Key building. One never has to go outside to ride the system. This is my only choice of properties when my travels bring me to Shenzhen!
Stayed 3 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
An incredible 5-Star hotel! Just amazing!!!
Stayed 5 nights in Nov 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
staff very attentive and helpful. everything is great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Fong Siong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A really one of a kind place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Zhihua

Liked: Cleanliness, staff & service, property conditions & facilities
excellent view
Stayed 4 nights in Jun 2023
Response from Marketing Team on 12 Jun 2023
Dear guest, Thank you for choosing to stay at The St. Regis Shenzhen. As a brand committed to providing an inspired journey full of fashion-forward style and exceptional service, we strive to ensure that you are always connected to the world and able to experience true elegance and refinement during your time with us. “As St. Regis hosts, we make the everyday exquisite.”We are delighted to hear that your stay was comfortable and enjoyable, and we look forward to welcoming you back soon so that you can continue your exploration of Shenzhen.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
Stayed 1 night in Dec 2021
Response from Kay Gu on 4 Jan 2022
Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the St. Regis Shenzhen. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the St. Regis Shenzhen and we hope you choose to create more memories here whenever your travels bring you back to Shenzhen.

10/10 Excellent

Kar Yue Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kay Gu on 15 Jan 2020
Dear Guest, Thank you for choosing The St. Regis Shenzhen as the preferred address in your travel. Your comments about our hotel are highly appreciated and we are looking forward to serving you again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!
Stayed 3 nights in Jan 2020
Response from Kay Gu on 13 Jan 2020
Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the St. Regis Shenzhen. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the St. Regis Shenzhen and we hope you choose to create more memories here whenever your travels bring you back to Shenzhen.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible and the installations as well.
Stayed 4 nights in Oct 2019
Response from Kay Gu on 2 Dec 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. Your comments about our hotel are highly appreciated and it will certainly help us continually improve and strive for service excellence. We are looking forward to serving you again. Best wishes.

8/10 Good

Lin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Stayed 1 night in Sep 2019

2/10 Terrible

Gary Ming Fai

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Stayed 1 night in Aug 2019
Response from Public Manager on 28 Aug 2019
Dear Guest, Thank you for choosing our hotel and taking your time to share your stay experience with us. Your feedback about room cleaning has been shared with our Housekeeping Department, please be assured that the team will take positive actions to offer our guest a better stay experience.We are looking forward to serving you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Stayed 1 night in Aug 2019
Response from Public Manager on 28 Aug 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. Your comments about our hotel are highly appreciated and it will certainly help us continually improve and strive for service excellence. We are looking forward to serving you again. Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot
Stayed 1 night in Jun 2019
Response from Public Manager on 28 Aug 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. Your comments about our hotel are highly appreciated and it will certainly help us continually improve and strive for service excellence. We are looking forward to serving you again. Best wishes,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great view, close to subway
Very nice and comfortable room, fantastic view of the city. In order to get to your room you must take an elevator to the lobby, then another elevator to your room, can take a while to get in or out. Right next to the subway, very nice for getting around the city.
Stayed 1 night in Jun 2019
Response from Public Manager on 26 Jun 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. Best Regards

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing in-room experience. Have to say the service at Elba restaurant was lacking. It was slow, and the waitress mixed up a request I had. I understand they were serving a large party so maybe due to that. Other than that, overall great experience.
Stayed 2 nights in Apr 2019
Response from Public Manager on 24 Apr 2019
Dear Guest, Thank you for choosing our hotel and taking your time to post a review. Appreciate you so much for sharing your valuable comment with us. Please accept our sincere apology for any inconvenience has caused. We certainly will strengthen training with our staff to improve their service awareness and skills to offer our guests better stay experience. We are looking forward to serving you again. Best wishes

8/10 Good

cery

Liked: Staff & service
Disliked: Property conditions & facilities
great staff, rooms are so so
Great staff, service is a 10 rooms a little run down carpets dirty love the service though
Stayed 1 night in Mar 2019
Response from Public Manager on 18 Apr 2019
Dear Guest, Thank you for choosing us and takingtime to share your experience with us. Your feedback about room cleaning has been shared with our Housekeeping Department, please be assured that the team will take positive actions to offer our guest a better stay experience. We are looking forward to serving you again. Best wishes

6/10 Okay

Peggy

Liked: Cleanliness
Stayed 1 night in Feb 2019
Response from 公关经理 on 2 Mar 2019
尊敬的宾客,您好!非常感谢您对深圳瑞吉酒店的认可,衷心期待您的再次光临。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2019
Response from 公关经理 on 2 Mar 2019
尊敬的宾客,您好!非常感谢您对深圳瑞吉酒店的认可,衷心期待您的再次光临。

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from 公关经理 on 2 Mar 2019
尊敬的宾客,您好!非常感谢您对深圳瑞吉酒店的认可,衷心期待您的再次光临。

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Do not recommend
I found a cotton bud lying on the floor, which definitely does not belong to me. It was so hard to miss out that it makes concerns about the whole cleanliness so I had to try to touch their towels and sheets as little as possible. And the overall experience was bad starting from check-in as in the staff welcomed me with a poker face. The decor and the location is up to the St Regis standard, but the service is miles away from the expectations.
Stayed 1 night in Jan 2019
Response from Marcom Manager on 16 Jan 2019
Dear Guest, Thank you to share your valuable comments with us. Your feedback about room cleaning has been shared with our Housekeeping Department, please be assured that the team will take positive actions to offer our guest a better stay experience. Meanwhile,Appreciate you so much for sharing your valuable comment with us. Please accept our sincere apology for any inconvenience has caused. We certainly will strengthen training with our staff to improve their service awareness and skills to offer our guests better stay experience. We are looking forward to serving you again. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly one of the finest hotels in the world! First class property, with a first class staff!!!
Stayed 3 nights in Jan 2019
Response from Public Manager on 24 Feb 2019
Dear Guest,Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from 公关经理 on 6 Jan 2019
尊敬的宾客,您好!非常感谢您对深圳瑞吉酒店的认可,衷心期待您的再次光临。

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from 公关经理 on 6 Jan 2019
尊敬的宾客,您好!非常感谢您对深圳瑞吉酒店的认可,衷心期待您的再次光临。

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Stayed 2 nights in Dec 2018
Response from 公关经理 on 4 Jan 2019
尊敬的宾客,您好!很高兴您对本次入住感到满意!衷心期待您再次光临深圳瑞吉酒店!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, next to the mtr station and shopping mall
Stayed 1 night in Nov 2018
Response from Public Relations Manager on 30 Nov 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are glad to know that our location is ideal for you, which is next to Plaza and easy to access public transport. That makes us a very suitable option for both business and leisure travelers. We are looking forward to serving you again. Best wishes,

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from 公关经理 on 12 Dec 2018
尊敬的宾客,您好!非常感谢您对深圳瑞吉酒店的认可,衷心期待您的再次光临。

8/10 Good

Jetson, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful hotel but the swimming pool area was very wet and the flooring was not well designed and very slippery.
Stayed 1 night in Oct 2018
Response from Publish Relations Manager on 31 Oct 2018
Dear Guest, Thank you very much for choosing The St. Regis Shenzhen and taking time to share your stay experience with us. Regard to the swimming poor issue, please be assured that our staff will strengthen inspection of the swimming poor to ensure there will be no repetitions of this kind of issue. Our technical department and will take actions to check facilities to provide guest with the most comfortable experience. We are looking forward to serving you again. Best wishes

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very please to have stayed in the St Regis
great staff, great accommodations, great service, great food
Stayed 1 night in Oct 2018
Response from Marcom Manager on 24 Oct 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future.

4/10 Poor

Benny

Liked: Staff & service
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Hotel Marketing & Communications on 13 Jul 2018
Dear guest, Thank you very much for your kind words and we are very proud to have made your stay a pleasant one. At The St. Regis Shenzhen, every effort will be made to provide you with bespoke and uncompromising services. We look forward to welcoming back in near future.

10/10 Excellent

Tianhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

kwun yui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
I'd give six stars if I could.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the shenzhen skyline
It's awesome to stay at the top of Shenzhen and be able to enjoy the view every now and then.

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
My butller name Spring was awesome!!! Thank you Spring for going way out of your way to make me welcomed and special!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great service overall. But the time taken for check in and check out is too long.

10/10 Excellent

Little Bruce, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Have a Birthday!
Just a great hotel with impeccable service. Wonderful marble floors in the rooms, fantastic dining experience (buffet). Views that are unbeatable. Service personnel everywhere to guide, call elevator, assist on the phone, etc. Took my birthday off my Passport and sent us a cake! There was a fire exercise going on the second day and we heard alarms and called. They sent some sweets and an apology to the room! They really want you to come back.

8/10 Good

Kwok Sung

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, can't ask for more.
Fantabulous experience. Staffs are very professional and friendly. Everyone can commute in English.

10/10 Excellent

Philip, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsurpassed.
A truly superb hotel experience. The St Regis sets the standard in Shenzhen. It is easily as nice as the Shangri-la or the Four Seasons yet not nearly as expensive. The soaking tubs big enough for two with beautiful views of the city are a particular highlight.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view in Shenzhen
Great, hotel in the heart of Shenzhen. Has a Metro station that can be reached through the mall in the lower level.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has a beautiful pool and gorgeous city view. It's next to a shopping mall with many good restaurants to choose from. So convenient .