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Reviews of Seafront Residence & Hotel

4 out of 5
Seafront Residence & Hotel
Kombo Coastal Road, Behind Atlas Petrol Station, Bijilo, Serrekunda

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 6 out of 35 reviews" "
Rating 4 - Poor. 6 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

GLENNY

Disliked: Amenities, property conditions & facilities
The swimming pool, bar and beach were very nice and I enjoyed them very much. The apartment looks fine on the surface, however, under the counter or inside the drawers was a completely different situation. The flat was spacious and the bedroom and living room looked good and had new furniture. The kitchen and bathroom not so much and needed refurbishing. Added to this the kitchen was not functioning. The single hot plate wasn't working at all, the microwave was making sparkles when turned on, I had a working kettle and that's it. I reported the situation to the front desk and nothing was done. There was cutlery however the drawers in the kitchen were all dusty. The light in the bathroom didn't go off and there were no curtains. What bothered me the most was that the guy at the reception was calling my room to tell me how much he liked me and he also texted me and called me on my mobile. So, so unprofessional. Many guys in the country and the hotel approach girls, but they don't have access to their personal details. Also, the reception supposedly provided Dalasi, however, I was told many times that they didn't have money. The hotel is quite isolated so that was a problem. Ultimately, because of this, I asked the gatekeeper to do me the favor of exchanging my money for me and there were almost D400 missing. I couldn't believe it! Thank God it happened on my last day and I was sooo happy to go home!
Stayed 8 nights in Feb 2024

10/10 Excellent

Amadou M

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff was friendly and helpful
Stayed 5 nights in Nov 2023

10/10 Excellent

Amadou M

Liked: Cleanliness, amenities, property conditions & facilities
It’s a well kept property right there on the beach. The restaurant is well appointed and I particularly enjoy the Asian Indian cuisine.
Stayed 4 nights in Nov 2023

8/10 Good

Lynn

Stayed 11 nights in Mar 2023

6/10 Okay

Penelope

Liked: Cleanliness
Disliked: Room comfort
Beautiful hotel with unusable hot water
This is a lovely hotel with beautiful gardens and a fabulous reviews of the ocean. Our apartment was clean, spacious and well equipped. However on arrival we found that the hot water was dark brown in colour and therefore we had no usable hot water. We reported this on Thursday evening and were told a few plumber would come and fix it on Friday morning. We were out all day on Friday and returned to find the problem had not been resolved. We contacted reception again and were told that it would be addressed early on Saturday morning. As no one attended as promised we spoke to yet another person and we’re finally moved to another apartment. It was a lovely apartment but the water was still stained. It was not as bad as the first apartment but. Still stained yellow in colour and therefore unusable. We had no usable hot water during our stay and wasted a lot of precious holiday time trying to sort this out. We gave up at this point as we were leaving on Sunday and didn’t want to waste any more time discussing the problem and getting nowhere. It is sad that such a nice hotel could not sort out this problem during our short stay with one supervisor saying the room had not been occupied recently hence the problem and another saying the room was occupied just before we arrived and there had not been a problem. Someone was lying. Shame on you seafront residences. We will not be returning to this hotel in future and would not recommend it to others
Stayed 3 nights in Mar 2023
Response from Hotel Manager on 26 Apr 2023
Dear Penelope, Thank you for your feedback. I am very sorry to hear that you had issues with the water service whilst staying with us. This issue has now been resolved as we were in the middle of a migration from being connected to the national grid to our own Water reserve facility. We do hope you give us another chance and experience our updated services.Thank You.

6/10 Okay

Daniel Marcus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property has potential to be very nice but things are outdated. Every day i had to call the. Front desk to have them give us water for showers and washing hands. Water would even stop in the middle of taking a shower
Stayed 6 nights in Feb 2023
Response from Nanou on 6 Mar 2023
Dear Mr. Marcus, Apologies for the water problem you had whilst staying with us. This issue has been resolved and it was local to the apartment you were staying in. I'm sorry we could not meet your expectations this time and I hope we will have the chance to give you an exceptional stay next time you choose us. Thank You.

10/10 Excellent

Raymond

Liked: Cleanliness, room comfort
Excellent for a quiet get away
A wonderful peaceful place Friendly and helpful staff
Stayed 3 nights in Feb 2023
Response from Nanou on 9 Feb 2023
Thank You for the 10 out of 10 review and the kind of comments. We look forward to welcoming you back again soon!

10/10 Excellent

Raymond

Stayed 1 night in Jan 2023
Response from Nanou on 8 Feb 2023
Thank You Raymond for the 10 out of 10!We look forward to welcoming you back to the Seafront Residences again.

10/10 Excellent

Gerry

Travelled with family
Liked: Cleanliness, room comfort
Lovely place to relax
We loved staying here. The views, staff, food, pool etc…were all amazing. We didn’t want to leave. The apartment could do with a little tlc but we didn’t spend much time there anyway, just by the pool or soaking up the beautiful beach views
Stayed 4 nights in Mar 2022

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the restuarant staff. The pool is excellent and the beach is safe and accessible. This is my second time staying here and I would recommend it to everyone. Sylvia
Stayed 10 nights in Mar 2022
Response from Hotel Manager on 26 Apr 2023
Thank you so much for the rating Ms. Sylvia. It is our utmost pleasure to serve you better and It is our tradition to ensure our guests will have a lasting experience while staying with us. Hope to see you again soon.

8/10 Good

Susan

Stayed 14 nights in Feb 2022

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is very well kept and cleaned thoroughly. The options for breakfast could be improved especially if you are staying for longer than one week, it gets boring.
Stayed 16 nights in Nov 2021

10/10 Excellent

Agbetu

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place is clean and the staff is great. However, the internet service never worked except at the reception area.
Stayed 4 nights in Nov 2021
Response from General manager on 17 Nov 2021
Dear Agbetu, Thank you for taking time out to write us a review. I am truly grateful. We are currently upgrading the hotel internet to give our guests a faster and efficient browsing experience. I apologize for this inconvenience. Everything is now back to normal and internet faster than ever before. I hope you will give us the opportunity to host you again with us and give you an extra special stay with us. Thank you

10/10 Excellent

sulayman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is one of the best kept secret in the Gambia. The rooms are big, clean and comfortable. The hotel is family oriented and, the staff are very helpful and professional. Food taste delicious and affordable. i will definitely stay here again.
Stayed 13 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
On the beach. The property was very tired. Our room had a number of maintenance issues. It was not cleaned to our standards despite requests.
Stayed 4 nights in Dec 2019

8/10 Good

NOBLE YAOTSE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest review of Seafront
Was a good stay. very relaxing and a secured place. will love to come back . the facility needs to be clarified online, i booked for a double bed and that meant a double room which was too much for me but i could change anything or get a refund
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a brilliant holiday at the Seafront Residence. The staff were fantastic, very friendly and helpful. The pool was very clean and well maintened. Our room was huge and well kept, it was very clean. The food was great and the bar / waiting staff were very friendly. The hotel is set on the beach, so you can stroll onto Bijilo beach and enjoy all the bars and restaurants in the area. Highly recommend. Thank you for a lovely holiday!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

sulayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2019

4/10 Poor

Hans Christian

Disliked: Staff & service, property conditions & facilities
The hotel does not live up to their own webside. Garden and pool Area was nice but the apartment was verry spartan decorating and did not look like the hotels webside. In the restaurant of the hotel , the waiters did their best , but the kitchen and their service where not good enough.
Stayed 14 nights in Nov 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2018

4/10 Poor

Marja

Disliked: Staff & service, property conditions & facilities
When booking this hotel they promised 4 star standards. We paid 4 star but got something else. Wi-Fi was poor, very poor. Had to arrange our own Wi-Fi because we definitely needed to work. Breakfast was something not to recommend for anybody. First we had enough space and enough water when living in the ground floor. Then after 1 week stay we had to move to another room because of unprofessional booking-arrangements by the hotel. That new room was somehow great; enough space, ocean view. But not enough water. Having some water not enough to wash one person or even a part of one person when trying to have a shower is not 4 star hotel standard as promised. Location was great, close to the Ocean. Close to the Beach. That is good. But out of hotel standards wishing those bumsters leave us tourists without disturbance some day, am too tired of that rubbish. Anyway we had nice holiday, just had to close our eyes and ears from that disrespect the Gambia wanted to give for us in this hotel.
Stayed 21 nights in Feb 2018
Response from Claudia Raddick on 14 Mar 2018
Dear Marja, Thank You for your review. The Wi-Fi unfortunately in the Gambia is sometimes a hit and miss. The period you were booked with us there was an entire outage country wide with intermittent bursts of connectivity. As a hotel we unfortunately cannot do much about this. With regards to the water we are working to rectify this problem and i assure you the next time you stay with us this will not be a problem. Next time you are planning a trip to the Gambia, please do allow us to make it up to you with a complimentary free night. I thank you again for taking the time out to write your comments as this is the only way we can provide our guests the best service possible. Have an excellent evening, Claudia

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Paul

Liked: Staff & service, room comfort
Almost Great
I like this place but they need a little more attention to detail to make this a good place in the Gambia. The room looked tied but is huge and comfortable although bathroom blind and curtain had seen better days as have the bathroom towels. If they spent a few hundred pound on new towels, better lighting a new blind and old bit of furniture this would be a great place. Service and people are lovely, gardens and pool area are great. Oh internet is not great, I think they need to look at this

10/10 Excellent

Garry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to the beach and in a good location
It was pretty quiet when I stayed but the staff and the facilities were all open and top notch. I stayed for 8 days and got to know quite a lot of them, they all are really genuine honest staff that will do their best to make sure your stay is as good as it can be.

10/10 Excellent

Jill, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queens for two days
The hotel was closed due to crisis in The Gambia, but since we had a reservation they allowed us to stay for two days, and then transfered our payment to another hotel. While there, they had limited staff, but they made sure that we were comfortable. The Security guard even made us dinner!

8/10 Good

LP, london

Liked: Cleanliness, staff & service, room comfort
Good with the potential to be great!
Great location near the beach. Lovely, friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely grounds
cannot fault the grounds, pool, location, beach and great staff. Let down by unusable showers in apartment in both bathrooms.
Response from Nanou and Seafront Residence Team on 7 Jan 2018
Thank you for your nice review! All the staff work hard to make sure our guests enjoy their stay with us, however, I will speak to the maintenance team to look into the `unusable showers` mentioned in the apartment you were staying in. Thank you for staying with us and I hope we see you with us again - very soon!

4/10 Poor

carles

Business traveller
Muy justo
Sin agua en la ducha Cortes de luz durante la 24 horas Lentitud en el servicio del Restaurante (más de 30 minutos) en desayuno y en la cena….
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Appartementen zijn wat vergane glorie: ouderwetse inrichting en matig onderhoud. Wel steunen voor gordijnen, maar geen gordijnen, veel kleine beschadigingen. Bed voelt doorgelegen, gaatjes in de lakens. Naar de mensen zijn vriendelijk, het zwembad heerlijk en het eten ook!
Stayed 2 nights in Jan 2019

4/10 Poor

Barou

C’est vraiment pas un hôtel 4 étoiles je le note 1/5 je le déconseille Tout est obsolète Lit Draps Porte Décors Rien de bon Désolé
Stayed 1 night in Nov 2018

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
تعامل غير لائق
تم تحويلي لفندق اخر في ساعه متاخرة من الليل امل في اعاده قيمة حجزي وكذلك الحجز باسم Ahmed Alhosayen حيث حجزنا غرفتين عن طريق موقعكم وفي الحقيقة انها كانت تجربة غير موفقه الفندق غير جيد والموقع يجب ان يضمن لي حقي حيث ان ادارة الفندق اخبرتني انه لايوجد غرف في الفندق وانهم سيذهبون بي الى فندق اخر ولو كنت ارغب في الفندق الاخر لحجزت فيه مباشرة اتمنى ان تجد شكواي هذه اذن صاغية من ادارة الموقع واعاده مادفعته اشكر لكم تجاوبكم واهتمامكم
Stayed 1 night in Oct 2017
Dear Ahmed, We apologize for the inconvenience. Due to unforeseen circumstances this had to be done and we were assured that the hotel you were moved to would give you their best room. Please be assured that on your next visit with us we will extend a 20% discount on your booking. We apologize again for this experience. Best Regards, Nanou Mahmoud General manager

6/10 Okay

Veronica, Stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities
Fint hotellområde med potential
Hotellområdet är jättefint och hotellet har enorma potential, men tyvärr var underhållet och en del av servicen (som städningen) under all kritik. Gratis wi-fi utlovades på rummet, men rummet låg inte inom räckhåll för någon av connection pointsen = ingen wi-fi på rummet under hela vistelsen - vid varje kontakt med personalen angående detta så vägrade de förstå i vad problemet låg (säg inte till mig att jag kanske har angivit fel password, när jag har förklarat för dig att det inte finns något wi-fi att koppla upp mot i rummet). Dåligt wi-fi generellt.
Response from Nanou Mahmoud on 7 May 2016
Thank you for your review. We appreciate the fact that you took the time to write for us. Your comments have been noted and we will discussing about this with the housekeeping staff. With regards to the poor wi-fi, we are in the process of changing ISP`s and can assure you that the next time you are with us, a Wi-fi connection will definitely not be a problem anymore. I will wish you all the best and hope to see you again soon! Best regards GM Seafront Residence