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Reviews of Royale City Hotel

2 out of 5
Royale City Hotel
18, Jalan Gemilang 1, Pusat Perindustrian Gemilang, Sepang, Selangor

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 12 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed one night
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel
Near to mitsui outlet mall and airport and I would suggest to grab taxi (By meter) as is a lot cheaper than just grab or u can ask hotel to arrange. I enjoyed going to the mitsui outlet mall as it is less than 10min ride fr hotel, it has luggage storage space, free WiFi and also free shuttle to klia airport. The hotel staff was also v helpful. The room I was given wasn't very clean so I gave my feedback and they immediately came and cleaned up my room thoroughly and apologized for it. There is nothing much around the hotel location but a decent coffeeshop area where you can get nice local food. It is a simple hotel to stay before going to airport for budget and not fussy Traveller.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

george

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was in need of paint and it was just outdated. but the bed was fine,good shower but again dated bathroom. The night clerk Intiza was a great help,the guy was a blessing in many ways, as was the rest of the staff. The location was very close too the Airport but there was nothing in the area, one Indian resto with no English speaking staff,the food,what i managed too figure out was fine. no stores for buying water anything,just a bleak location. The price,well very cheap so that sort of made up for it.great for a night, 3 nights there,,i would kill myself.lol
Stayed 1 night in Jul 2019

10/10 Excellent

Jenna, KUALA LUMPUR

Business traveller
Liked: Cleanliness, staff & service
The room had a good kettle, ac, tv, double bed. Sufficient. Tv remote had no battery and only 1 tv channel. It's located near a mini mart and restaurant. I liked the substitute hotel driver, could speak English and helped me with my luggage at 2 am. The next morning took me to the klia station.
Stayed 1 night in Apr 2019

8/10 Good

Christopher

Liked: Staff & service
Good value for money, very good shower, friendly staff and good airport shuttle
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Smelly room and toilet. Poorly air conditioned. AC not in proper working condition. Regret to have booked and stayed in this property. Expedia should have been sensitive in promoting a very poor budget hotels.
Stayed 1 night in Mar 2019

6/10 Okay

Michael

A no frill hotel
Nothing is Royal about the place. The location is in an industrial complex along with other service shops mechanic, part store, etc. It does have an OK restaurant just around the corner from the Royal City. And a couple of other hotels some better than the Royal City a some worse. If you are just looking for a no frill one night stay to catch a flight out the next day, the Royal City could suit you. No free water, TV has no English channels. the bed is comfy. shower hot water, WIFI is ok. No entertainment close by so bring a computer to watch a movie on Netflix. The price is a bit high for what you get, I paid $15 US for one night. I'm paying $10 now in Kuching and is better. Maybe Kuala Lumpur is more expensive I don't know.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly stuff especialy house keeper,since i stay for 3 days and travel with no exact plan
Stayed 3 nights in Mar 2019

8/10 Good

Erniza

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
No frills, but ideal for a cheap layover
Basic and clean, but ideal for an overnight airport layover. Good price.
Stayed 1 night in Dec 2018
Response from SARA on 3 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mohamad Syafiq

the staff so friendly and the facilities are okey
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location good
Everything is okay except the pillows were rock hard and caused neck pain
Stayed 1 night in Oct 2018
Response from Mike Chua on 19 Oct 2018
Glad that you had a pleasant stay at our hotel. We will take note of your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Mike Chua on 19 Oct 2018
Good to know that you have a memorable stay at our hotel.

6/10 Okay

Goh

3
Good service
Stayed 1 night in Oct 2018
Response from Mike Chua on 19 Oct 2018
Good to know that you have a memorable stay at our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018
Response from Mike Chua on 19 Oct 2018
Good to know that you have a memorable stay at our hotel.

10/10 Excellent

Ashlea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Friendly
The staff here were extremely helpful and accommodating. After flight issues we were able to check in during the middle of the night and they extended our check out to 1pm at no charge so we could manage a nights sleep. Since we had no phones they were kind enough to let us borrow theirs and helped us google places and organise transport. Very helpful and cheap. Short drive from the airport and there’s a restaurant just next door. Would highly recommend.
Stayed 1 night in Jul 2018
Response from Mike Chua on 2 Aug 2018
Wow! Thanks for your motivating feedback. We truly appreciate it. See you again soon.

4/10 Poor

Magoo, Newcastle Austraila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeper on top of the bed to dirty to sleep in staff not help us on windows
Stayed 1 night in Jul 2018
Response from Mike Chua on 2 Aug 2018
Offering quality room indeed is our top priority. We will continue to improve our house keeping services. Thanks for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness
When we got there the receptionist did not seem to have our reservation. We wondered if we would be able to stay.
Stayed 1 night in May 2018

6/10 Okay

Darren, Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Budget hotel, miles from anywhere.
Small but clean room. Excellent bed. Hotel staff completely clueless about calling a taxi.
Stayed 2 nights in Sep 2017
Response from royalecityhotel on 9 Oct 2017
Thanks for staying with us. We appreciate your feedback! We are sorry that we can not call the taxi directly. you should ask in advance.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Good for short transit where we don't expect normal hotel facilities such as swimming pool, gymnasium etc.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
少し不衛生な感があるが仕方ない
Stayed 1 night in Aug 2019

8/10 Good

SUNGHWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
공항 가까운 저렴한 숙소 1박
명칭은 호텔이지만 괜찬은 아담한 숙소입니다. 주변은 조용하고 친절하고 깨끗한데 방은 작습니다. 우선 공항과 가깝고 숙소에 셔틀은 있지만 요금을 줍니다. 그냥 편안하게 1박하신다고 보면 됩니다.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
鄰近機場的平宜.方便住宿
服務很好. 房間一般及徧细. 適合轉機及夜機客 24小時check in

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
zeer eenvoudig!
wij moesten nog 1dag wachten , dus is dit een uitkomst om te slapen maar verwacht niet veel alleen je kan liggen en douchen meer niet! vele taxi willen je niet brengen omdat niet ver genoeg is .daarom moet je taxi v.h. vliegveld nemen dan moet je mr50 betalen ,het staat wel een waterkoker bij maar je hebt er niets aan als je geen thee of koffie bij je hebt. we willen eten maar er is een restaurant achter het hotel maar nemen geen credietkaart aan ,dus contant,en je kan nergens geld pinnen1