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Reviews of Hotel Neo+ Green Savana Sentul City by ASTON

3 out of 5
Hotel Neo+ Green Savana Sentul City by ASTON
Jl. Siliwangi No. 1, Sentul City, West Java

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 13 reviews" "
Rating 8 - Good. 7 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Good but need improvement
Overall okay with couple of notes/improvement if possible 1. No elevator to 2nd floor, better put elevator or at least ramp for trolley to bring belonging to 2nd floor 2. Hot water not working in bathroom 3. Jacuzzi not hot at all 4. Parking space very limited 5. Restaurant area is very limited if hotel is fully booked 6. There is no smoking sign on the table in restaurant, but there is still people smoking and hotel staff didn't take action until I request help 7. Safety protocol in restaurant is good where staff will help to take the food, however #of staff is very limited resulting to long queue. And this is already in fastinf month, hence #of visitor take breakfast is already split to sahur and breakfast. Cannot imagine if it is not in fasting month and everyone take breakfast together.
Stayed 1 night in Apr 2022

8/10 Good

Grace Helena

Stayed 2 nights in Jan 2021

6/10 Okay

Billindo, Jakarta

Liked: Staff & service
Disliked: Amenities
Rooms are VERY basic with bathrooms even more basic. There was no hot water during my stay. breakfast was acceptable and pool area would be the premier aspect of this venue. 1 out of 10.....I give the experience a 6. Positive is that you can walk to a number of good places to eat and a few cool bars. I would stay there again just for this reason alone.
Stayed 1 night in Jun 2019

6/10 Okay

nickolai, jakarta

Liked: Cleanliness, room comfort
A nice hotel to relax
If Your idea to relax is a quite place, fresh air and a pool to swim, this hotel is perfect. It also a good place to have an office gathering or a simple outbond. But the food is average and it doesnt have a 24 hours cafe/resto.

8/10 Good

ester, brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
large room
enjoyable. large room. great food.

10/10 Excellent

Kiat liong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Dony on 26 Mar 2019
Dear Kiat liong , Thank you for staying at Neo+ Green Savana Sentul City as your accommodation. Highly appreciated been giving us good reviewed and we hope we’ve been created memorable moment by our services and products We hope and very happy to welcoming you again soon for next moment. Best Regards, Dony Adriansyah Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Banyak semut
Di kamar hotel terutama di kamar mandi banyak semut merah yang besar
Stayed 1 night in Dec 2017
Response from Dony Adriansyah / Hotel Manager on 30 Dec 2017
Dear Traveller, Mohon maaf atas ketidak nyamanan anda selama menginap di hotel NEO+ Green Savana Sentul City. Kami akan memperhatikan keluhan anda tentang semut merah yang ada di kamar kami. Kami harap pada kesempatan yang akan datang keluhan seperti ini tidak terjadi lagi terhadap anda maupun tamu-tamu kami yang lain. Kami berterima kasih atas saran dan kritik yang diberikan sehingga kami dapat meningkatkan pelayanan dan fasilitas di hotel kami. Hormat kami, Dony Adriansyah Hotel Manager

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but pleasant stay
A two day stay at this hotel. Hotel is located outside the center. Hotel-area is big, and it's very beautiful there. Rooms are big and holds a high standard. Pool is also very big. It is located right next to outbound activities like high ropes; a challenging activity that occupies you for a couple of hours. Had an issue with my creditcard being charged twice, but the hotel staff handled it very professionally, and it was solved by the hotel manager.
Stayed 2 nights in Jul 2017

8/10 Good

Asmul

Cukup nyaman..area sekitar lumayan merilekskan mata..

6/10 Okay

Verified traveller

Standart hotel.
Good Enough but a bit out of expectation, pool access room is not as others hotel have, which you can jump directly from your terrace, this pool access just means that the pool is in front of your room.. haha.. just like any other ordinary hotel. room not so clean, the floor bit sticky and need to wait more than 02:00 PM to check in. breakfast very standart, for this kind of hotel and facility the price is too expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
쾌적한 환경
주위 환경과 위치, 시설은 정말 좋았지만 두 방이 붙어있는 구조라 신경이 쓰였다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
괜찮았어요
전반적인 분위기와 시설은 좋았지만 객실이 두 개씩 붙어있어 조금은 불편했다.