Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of AB Inn Hotel

2 out of 5
AB Inn Hotel
22, Jalan Cyber 16, Senai Commercial Park, Phase 3, Senai, Johor

Reviews

6.6
Rating 10 - Excellent. 4 out of 44 reviews" "
Rating 8 - Good. 24 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 7 out of 44 reviews" "
Rating 2 - Terrible. 6 out of 44 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sonny

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
the place was run down, towels were dirty looking. staff not friendly and not very helpful. not a place that i would recommend
Stayed 1 night in Nov 2023

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black ANTS all over the floor and bed. Sheets were stained. NOT CLEAN AT ALL..!!
Stayed 3 nights in May 2023
Response from AB INN HOTEL on 14 May 2023
Greeting from AB Inn Hotel, thanks for your review, and sorry for the inconvenience from our side, we will continuously give the best to our guests. Anyway, we wish you the best day and a safe drive.

2/10 Terrible

Ho

Stayed 1 night in Apr 2023
Response from AB INN HOTEL on 14 May 2023
Greeting from AB Inn Hotel, thanks for your review, and sorry for the inconvenience from our side, we will continuously give the best to our guests. Anyway, we wish you the best day and a safe drive.

4/10 Poor

Ashton, Wolli Creek

Disliked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and accommodating; not recommended for tourists, place lacks a proper bathroom, the aircon doesn’t work, and it has several issues. Its Close the airport, and that’s about it.
Response from AB INN HOTEL on 8 Jan 2023
Greetings from AB Inn Hotel. Thank you for the kind review and the rating given. We are sincerely very thankful for your kind understanding and your tolerance level was amazing. We are also truly sorry for the inconvenience from our side. I wish you and your family a pleasant journey traveling and a safe day. Looking forward to providing our level best of service in future. Take care and drive safely.Edit Remove

6/10 Okay

VENKATESH

Business traveller
Ok hotel to stay for week ,not exciting though.
It was ok,but nothing great.Hotel staff(@reception) are not customer friendly and doesn't have smile on their faces. I asked for a small help to get my boarding pass printed only to hear no from the staff.I think they have to work on it to suit hospitality business.
Stayed 6 nights in Nov 2022
Response from YOGES on 16 Dec 2022
Greetings from AB Inn Hotel.Thank you for the kind review and the rating given.We are sincerely very thankful for your kind understanding and your tolerance level was amazing.We are also truly sorry for the inconvenience from our side.I wish you and your family a pleasant journey traveling and a safe day.Looking forward to providing our level best of service in future.Take care and drive safely.

6/10 Okay

Sathiya

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020
Response from Reservation Team AB Inn Hotel Senai on 12 Nov 2020
Dear Guest, Thank you for the kind review and rating given. Looking forward to host your stay with us again at AB Inn Hotel Senai.

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from AB Inn Hotel on 17 Aug 2020
Dear Mr.Abdul, Warm Greetings from AB Inn Hotel. Thank you for the kind rating given. Appreciate your time for the kind effort and looking forward to see you in future. Have a nice day ahead.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from AB Inn Hotel on 21 Jul 2020
Dear Guest, Greetings from AB Inn Hotel Senai. Sorry for the late reply. Thank you for the kind rating. Looking forward to see you again. Have a nice day.

8/10 Good

Arumugam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good but, the hotel is not flexible for late checkout. Even 20 mins late charge RM 10.
Stayed 1 night in Feb 2020
Response from General Manager on 25 Feb 2020
Dear guest ,thanks for choosing to stay with us.We value your feedback and sorry for any convenience.We surely look at your comments and check if there is any thing we can do to address the issue raised by you.Thanks and please visit again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from General Manager on 3 Feb 2020
Dear Valued Guest,Thanks for staying with us and thanks for the precious feedback.Eager to serve you again and please visit us

4/10 Poor

Loh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so recommended to stay
Counter staff very friendly. Patiently showed me a “short cut” way to bt Indah.. which u cannot see the road in Google map. He mentioned locals only know. But to play safe, we followed google. Location is not prime. Quite ulu. Paid for breakfast package and were told restaurant under renovation. Looking at the whole place, Restaurant seems to be vacant for sometime. Website put there provide toiletries... funny thing is no shampoo, no shower gel, no slippers... called reception, they send up a housekeeper to tell us only they don’t provide! Towels with lipstick marks. Bedsheet with stains. Aircon not so cold. No dustbin to be found in room except one pathetic small one in toilet.
Stayed 1 night in Dec 2019
Response from General Manager on 19 Jan 2020
Dear Guest ,Thanks for choosing to stay with us .Please be aware that the room plan you choose doesnt have breakfast included.We are sorry for any inconvenience and please reach out to our duty manager for speedy resolution for your concerns.We value your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Convenient, clean, value for money & near to airport
Stayed 1 night in Nov 2019
Response from General Manager on 18 Nov 2019
Dear Guest ,Thank you for your review.We are humbled and its satisfactory to know that you had a good accommodation experience with us .We value your feedback and its thriving us to the success path.Please visit again.

10/10 Excellent

Shasi

Stayed 1 night in Oct 2019
Response from AB Inn Hotel on 18 Jul 2020
Dear Guest, Greetings from AB Inn Hotel, Sorry for the late reply. Thank you for the kind rating about us. Looking forward to see you in your next visit. We are back on business for your kind information.

8/10 Good

Verified traveller

Travelled with family
berbaloi dengan bajet sendiri
Stayed 1 night in Aug 2019
Response from AB Inn Hotel on 18 Jul 2020
Dear Guest, Greetings from AB Inn Hotel Senai, Sorry for the late reply. Thank for the kind review and rating given. We are looking forward to see you in your next visit.

4/10 Poor

aby

Travelled with family
Disliked: Cleanliness, staff & service
Toilet is so dirty
Stayed 1 night in Jun 2019
Response from General Manager on 1 Jul 2019
Dear Guest.We are sorry for the inconvenience .We will surely look at the issue you raised and take necessary actions to correct this from our end.Kindly accept our sincere apologies for not standing up to your expectation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from General Manager on 27 Jun 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .It was wonderful to have you as our guest.Once again thanks for the review and please visit again

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far away from airport
Staff is friendly but the hotel is old and dar away from the airport.
Stayed 1 night in Apr 2019
Response from General Manager on 28 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback.We will surely look at the review comments and see what we can do do improve our facilities and services .

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but far from airport
Location is far from airport. No activity and supper at night.
Stayed 1 night in Apr 2019
Response from General Manager on 28 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback.We will surely look at the review comments and see what we can do do improve our facilities and services .

8/10 Good

YEK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall, happy about the stay. The Sunday night market was interesting with lots of stuff, eg..cheap fruits and vegetables. However, i was surprised to be informed of no breakfast provided due to miscommubication between AB Inn and Hotels.com. Felt like being cheated.
Stayed 1 night in Apr 2019
Response from General Manager on 24 Apr 2019
Dear Guest,Thanks for choosing to stay with us.We value you feedback and sorry for the inconvenience.We will surely liaise with Hotels.com to understand the free breakfast offered as our pricing doesn't have free breakfast as our restaurant is temporarily closed. Will serve you in a better way on your next visit .

4/10 Poor

KOK WENG

Disliked: Staff & service, property conditions & facilities, room comfort
Unhappy with AB INN HOTEL
Slow check in whilst staff are spending time talking to each other. Low water speed, cause more time to take a shower. Hotel gave wrong info and told me it is 5mins walking distance to Senai Airport which is impossible for anyone. It was min 20-25 minutes walking distance to the airport to be factual.
Stayed 1 night in Apr 2019
Response from General Manager on 13 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .We will surely look at the review comments and take necessary actions to improve our facilities and services. Thanks for the feedback and Please visit again

8/10 Good

Liz

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from General Manager on 1 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .It was wonderful to have you as our guest.Once again thanks for the review and please visit again

4/10 Poor

Raj, KL

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Some rooms were ok some were bad shape.terrible smell in rooms, airconds are old and need to be changed. Romotes of aircon are not user friendly, Lift broke down, door access card to room 218 never worked. Every time i go in to the room i will need a staff to open the door for me with their master card. very disappointing facilities. No maintainance. Staffs are good, they assist immediately. Very helpful new staffs. No Breakfast.
Stayed 1 night in Mar 2019
Response from General Manager on 1 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .We will surely look at the review comments and take necessary actions to improve our facilities and services. Thanks for the feedback and Please visit again

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019
Response from General Manager on 1 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .We will surely look at the review comments and take necessary actions to improve our facilities and services. Thanks for the feedback and Please visit again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2019
Response from General Manager on 1 Apr 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .It was wonderful to have you as our guest.Once again thanks for the review and please visit again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport, toiletries available, affordable price
Stayed 1 night in Jan 2019
Response from General Manager on 1 Feb 2019
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit.

8/10 Good

Srinivas, Kuala Lumpur

Disliked: Cleanliness, staff & service
Closer to Airport
The only good thing about this place was its few min from Senai Airport.
Stayed 1 night in Dec 2018
Response from HEMA on 22 Jan 2019
Thanks for the review

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from General Manager on 2 Jan 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .It was wonderful to have you as our guest.Once again thanks for the review and please visit again

8/10 Good

MUHAMMAD YUSUF

Just nice and okay to stay for couples of day
Stayed 2 nights in Nov 2018
Response from Hema on 25 Nov 2018
Thanks for the review

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hema on 21 Oct 2018
Thanks for the review.

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the future, I won’t stay the hotel anymore.
Service sucks, lift break down.
Stayed 1 night in Oct 2018
Response from Kabeer on 30 Oct 2018
We would like to personally thank you for choosing to stay with us. We value your feedback and will surely address the issues raised by you . Assure you of a better service on your next visit

8/10 Good

Shally

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Kabeer on 14 Oct 2018
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hema on 7 Oct 2018
Thanks for your review. We will make sure to improve our service fro your next visit.

2/10 Terrible

JB, Japan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーと言うよりトイレ ずっと水が落ちる音がしていた 安くて空港に近く寝るだけのホテル
Stayed 1 night in Aug 2019
Response from General Manager on 30 Aug 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .We will surely look at the review comments and take necessary actions to improve our facilities and services. Thanks for the feedback .

8/10 Good

hyun ju

Liked: Cleanliness, staff & service
저녁 비행기 11시30분 진에어 타기전에 몇시간 머물렀어요.아이가 아퍼서 다른활동을 할수없
Stayed 1 night in Jul 2019
Response from General Manager on 10 Aug 2019
Dear Guest,Thanks for choosing to stay with us.It was wonderful to have you as our guest .We value your feedback and please visit again

10/10 Excellent

Kin Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超值的性價比
性價比十分超值, 往機場十分方便, WIFI訊號十分足夠和穩定
Stayed 1 night in Jul 2019
Response from General Manager on 3 Aug 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .It was wonderful to have you as our guest.Once again thanks for the review and please visit again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
冷蔵庫が無いのが残念
Stayed 14 nights in Mar 2019
Response from General Manager on 23 Mar 2019
Dear Guest,Thanks for choosing to stay with us.We value your feedback and pls visit again.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está , muy cerca del aeropuerto de Johor Bahru 👍 hay restaurante cerca y el hotel siempre está limpio y en condiciones
Stayed 4 nights in Mar 2019
Response from General Manager on 17 Mar 2019
Dear Guest ,Thanks for your review.It was wonderful to have you as our guest.Please visit again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
-
Stayed 1 night in Jan 2019
Response from General Manager on 5 Feb 2019
Dear Guest,Thanks for your review.Please visit again

4/10 Poor

YUYUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿體驗
電梯壞掉爬樓梯，飯店預約叫Grab到機場要50RM，自己訂7RM，很誇張，我已經訂商務房，浴室很舊，霉味很重
Stayed 1 night in Dec 2018
Response from General Manager on 2 Jan 2019
Dear Guest ,Thanks for choosing to stay with us.We value your feedback .We will surely look at the review comments and take necessary actions to arrest this sort of issues .As a accommodation provider we donot provide any transportation service to our guests and will lot at the issues you described while booking the cab and take necessary actions. Thanks for the feedback and Please visit again

6/10 Okay

Rozaida

Penginapan yang sederhana tetapi memuaskan
Stayed 4 nights in Nov 2018
Response from Hema on 12 Dec 2018
Thank You for your review

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel yg bagus,but the lift is out of service..so need to climb the stairs
Stayed 1 night in Nov 2018
Response from Hotel Manager on 27 Nov 2018
We would like to personally thank you for choosing to stay with us. We will surely look at the review comments and will make sure to stand up to your expectation on your next visit by improving our facilities and services

8/10 Good

Azly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Manager on 15 Aug 2018
Dear Guest thank you for your review

4/10 Poor

Hyun joo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from AB Inn on 28 Jul 2018
Dear Guest could you please let us know what went wrong with your last stay with us.We would like to apologize for any inconvenience and assure best of our service when you visit us next time.Please call 011 33363036 for any assistance that you need in future

8/10 Good

Ngoc Thanh Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from AB Inn Hotel on 29 May 2018
Dear Guest.Thanks for your review.We are eager to serve you again when you visit us next time