Villa des Consults refused us entry to our room in our guaranteed pre-paid reservation and kept our money. We booked a 2-night stay, and when we arrived, the hosts were not there during their posted business hours. We called and they came about 10 minutes later as we waited outside, and they yelled at us incessantly as they approached. The yelling did not cease, and they continued to tell us they cancelled our reservation and were obstinate to any reason. I hoped to minimize emotional damage to my wife and child and told the hosts "Enough", if they wouldnt give us our room, we would find one somewhere else. Not worth the fight. I thought, later on, of course they will refund our money. They didn't.
The entire experience tainted and ultimately spoiled our stay in Sarlat-la-Caneda. We had to spend extra time to find a hotel at the last minute, and the unprecedentedly rude treatment was quite jarring. These people are not professional in the least. Add to that how hard they were to reach afterwards when us and our booking agency tried to call them, they are only open a couple hours of the day and still then often aren't there during their posted business hours.
It is a shame because we had such a wonderful trip throughout many other towns and accommodations across France. I recommend France, the Dordogne Valley, and even Sarlat - but steer clear of this bait and switch.