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Reviews of Hotel Fundador

4 out of 5
Hotel Fundador
Serrano 34, Santiago, Region Metropolitana

Reviews

8.0

Very good

Rating 10 - Excellent. 93 out of 257 reviews" "
Rating 8 - Good. 93 out of 257 reviews" "
Rating 6 - Okay. 45 out of 257 reviews" "
Rating 4 - Poor. 17 out of 257 reviews" "
Rating 2 - Terrible. 9 out of 257 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in downtown Santiago. Close to tourist attractions. Very walkable area. The roombI had was 312 and it was really nice. A comfortable bed, quiet, refrigerator, safe and a nice walk in shower. Breakfast was delicious. The restaurant at the hotel was very nice for dinner. Inexpensive and really good food. I will stay here again
Stayed 5 nights in May 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 4 nights in Apr 2024
Response from Anaís Mella Customer Experience Analyst at Hotel F on 15 May 2024
Thank you for your feedback, Laura! We are glad you enjoyed the breakfast at Hotel Fundador. We strive to provide a friendly and welcoming environment for all our guests. Let us know if there is anything else we can do to enhance your stay.

10/10 Excellent

Jean-Christophe

Stayed 1 night in Oct 2023

10/10 Excellent

Willem

Stayed 3 nights in Apr 2024

8/10 Good

Rohan, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The main issue is that the rooms have a lot of short coming - water does not drain, We had a air conditioner leaking water in the room and mattresses moving easily etc. I must say the front desk staff was outstanding, Extremely helpful in trying to sort out our concerns. Plus for any help we needed, Taxi, directions, tours etc, always willing to help. With all the issues - would definitely stay there again as its very centrally located.
Stayed 1 night in Feb 2024
Response from Anaís Mella on 27 Feb 2024
Dear Rohan, we appreciate your comments about our Hotel Fundador. We are sorry for the inconvenience during your stay, we will work with our team to solve the aforementioned aspects. We value your kind comment about our reception staff, our team is more than welcome to receive your concerns. Thank you for your feedback and we hope to welcome you again soon!SincerelyAnaís MellaCustomer Experience Analyst at Hotel Fundador

2/10 Terrible

Mark

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attractive, clean, helpful staff
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall OK for a couple of days.
Overall good. I would ask the staff to keep the Air Conditioning ON for the rooms in on the 7th floor: these get very hot when facing the sun. In my room 701, the Toilet would not flush.
Stayed 1 night in Jan 2024

8/10 Good

Sam

Stayed 1 night in Dec 2023

4/10 Poor

Claudia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was old and the bathroom.dirty. one bulb did not work and the lock in the room.did not work either. The room was on the side that goes to a strip outside where there are beggers all day and night drinking and making a party all night. Very noisy. The shower was terrible. No water pressure and it had a old curtain the water pile up as if the drainage was plug so we had to take a very quick shower so the water didn't go into the bathroom I have stayed at this hotel before and had at a different newer room This time was bad
Stayed 1 night in Jan 2024

8/10 Good

ALEX

Stayed 6 nights in Jan 2024

10/10 Excellent

Jamila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff!
Very nice staff and comfortable bed. Room was a great size. Would have been perfect but the ac was not quite strong enough for the high outdoor temp. It wasn’t terrible it just needed to be slightly cooler. Overall would stay again. Location is superb.
Stayed 6 nights in Dec 2023

2/10 Terrible

Carlos Vagner

Stayed 5 nights in Dec 2023

6/10 Okay

Muriel

Liked: Staff & service
Stayed 5 nights in Dec 2023

6/10 Okay

Almara

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My overall experience was okay. I found that the staff weren’t able to help with a lot of things such as English was not as great. They were very rude and unhelpful a lot of the times. The front desk was always over crowded with guests checking in which made it hard to ask for services. I found better hotels around the area with greater service. I wouldn’t recommend this hotel personally if you don’t speak English. The breakfast was very simple as for a 4 star I expected more options. Also the breakfast options don’t change during the weekdays. So it’s the same all the time.
Stayed 7 nights in Nov 2023

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was walking distance to Palacio La Moneda, Santa Lucía and Barrio Listarria. When we needed to go farther, we had the Universidad de Chile metro stop nearby. Excellent service from staff! We enjoyed our stay!
Stayed 4 nights in Nov 2023

10/10 Excellent

Zaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto tem um bom tamanho e o staff muito prestativo. O café não tinha tanta variedade, mas era gostoso. O bom é que deixam antes do café ser servido umas opções de biscoitos e café na recepção para quem sai cedo para os passeios.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jana

Stayed 1 night in Nov 2023

6/10 Okay

Laila

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La calefacción no funcionaba y nos explicaron que solo funciona en los meses de frio. Tocaron unos días fríos en noviembre y no se pudo calefaccionar.
Stayed 2 nights in Nov 2023

6/10 Okay

Chun Wang

Travelled with group
Disliked: Property conditions & facilities
Breakfast was really good lots of selection, however room itself is quite dated and old, bits and pieces falling off the wall and looks dirty(might not be the case) , the area itself is quite dodgy at night, lots of homeless and people wandering around suspiciously, room service cleaning was nice , just the property itself is very old, very old, walls are thin and can get quite noisy at night

6/10 Okay

JOSELIN

Travelled with family
Liked: Cleanliness, staff & service
Tiene una excelente ubicación, cerca al metro, lo malo es la bulla de la calle por las noches, es un hotel antiguo pero en buen estado, en la habitación que estuve no había calefacción y en las noches estábamos a 9 grados, fui a recepción a pedir y me dijeron que no funcionaba, lo demás está bien, el desayuno buffet estaba bien, limpieza excelente.
Stayed 4 nights in Oct 2023

8/10 Good

Joao Augusto Soares

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel mediano
Hotel em geral: Rustico/antigo/hotelcentro Equipe do hotel: muito bom. Quarto: Nosso quarto era para 3 pessoas. Acredito que por isso não tivemos o conforto bacana! Hotel é mais rustico, limpo. Cama confortavel. Espaço do quarto bem pequeno para 3 camas. Iluminação do quarto não é boa. Geladeira faz barulho. Poucas tomadas elétricas atras da cama. Wifi é bom. Chuveiro não é bom. Obs, a delegação da argentina de basquete estava hospedada no hotel, então não é um hotel ruim, porem, nosso quarto deixou a desejar. Café da manha: basico, e faltou organização da equipe. Resumo, hotel mediano. Nota: Uns 7,3
Stayed 2 nights in Oct 2023

6/10 Okay

Ignacio, Rockville

Well located, lackluster premises.
Stayed 4 nights in Aug 2023

6/10 Okay

Olga

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

ADOLFO

Liked: Cleanliness, staff & service, room comfort
It is a shame that this hotel is too noisy
I would really like to give 5 stars to this hotel for its location, kindness of every person in service, breakfast, cleanness. However, this is not a hotel to rest after a day busy day at all. It is extremely noisy. There is no way that you can sleep or rest at night.
Stayed 7 nights in Sep 2023

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A little bit dated but still full of old world charm. Breakfast was excellent. Concierge were very helpful as well. Santiago itself is not a very safe city though particularly in this downtown core it seemed. Travelers be aware of your surroundings at all times. Don’t wear showy jewelry it will be removed from you!
Stayed 2 nights in Sep 2023

8/10 Good

christian, chatsworth

Liked: Cleanliness, staff & service
Bad area
Stayed 6 nights in Sep 2023

8/10 Good

Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly.
Stayed 5 nights in Aug 2023

6/10 Okay

Christopher

Stayed 6 nights in Aug 2023

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo, es hermoso el hotel, tiene glamur. Solo le falta tener mas cerca el estacionamiento.
Stayed 1 night in Jul 2023

6/10 Okay

Yin Min

Liked: Cleanliness, staff & service, property conditions & facilities
Room is big but noisy (from next door and above rooms, lots of dragging of furniture). Room has no kettle boiling facility nor any cups for drinking of your own water or brushing of teeth. Happy hour drinks (2-for-1) are only for drinks marked in a certain color (scanned via QR code) which is not obvious or highlighted to English speaking clients. However the hotel is very close to metro station and walkable to main streets making it a convenient base.
Stayed 3 nights in Jul 2023

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service
The staff was kind and helpful. The only thing is that it was a bit noisy during the night due that there are young people that gather just outside the main door of the hotel with loud talking and listening to loud music.
Stayed 2 nights in Jun 2023
Response from Reservas on 11 Jul 2023
Gracias

10/10 Excellent

Alak Kumar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Fundador in Santiago, Chile became our home away from home as we travelled through Chile returning each time to stay here before catching the next flight out to yet another Chilean destination. We must mention the front desk staff, their patience, efficiency and smiling welcome each time, especially Zaida and Luciano.
Stayed 2 nights in May 2023
Response from Reservas on 15 Jun 2023
AlakWe are extremely happy that your stays at our Fundador Hotel have been to your liking.These messages make us very happy, since it means that our selection of personnel is being optimal.We hope to be able to assist you in future opportunities.

8/10 Good

Juan, Montclair

Liked: Cleanliness, staff & service
The rooms are OK, but it is noticeable that they last a renovation a long time ago—the heating/air conditioning system changes according to the season. I had to endure a sweltering room in the fall because the city temperature was still high, but the air conditioning no longer worked, only the heating. I suggest the hotel entrepreneurs install ceiling fans to have an alternative on hot autumn/winter days, as the heat seeps in even opening all the windows, which makes the room even noisier. Breakfast is OK, has variety, and the dining area is lovely. The hotel is located in an area that has become very noisy and unsafe at night. During the day, there is a lot of noise from public transportation, a neighboring gymnasium, and street vendors and street performers working close to the hotel. The hotel has a strict 3 pm check-in time. I arrived at 8 am and had to pay for a full day to get a room from that time. The price for that extra day was higher than the Expedia price.
Stayed 5 nights in Apr 2023

10/10 Excellent

Jesus, Union City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2023
Response from Reservas on 26 Apr 2023
Muchas gracias!

10/10 Excellent

Steve

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Located near public transportation and in walking distance of many of the museums and parks. I would definitely return to Hotel Fundador.
Stayed 4 nights in Apr 2023
Response from Reservas on 17 Apr 2023
Muchas gracias!

10/10 Excellent

Xiaobo

Stayed 1 night in Apr 2023
Response from Reservas on 17 Apr 2023
Muchas gracias!

8/10 Good

Nyron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located about one minute walk from metro, the staff is friendly and helpful, they speak english. It is walking distance from plaza armas, santa lucia hill and mercado central (10-15 mins), the hotel is clean.
Stayed 1 night in Mar 2023
Response from Reservas on 17 Apr 2023
Muchas gracias!

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, property conditions & facilities
Luggage storage service, friendly staff, helpful, very patient to answer our questions and resolved issues we encountered. Walking distance to sightseeing, very close to metro station. Strongly recommended.
Stayed 1 night in Mar 2023
Response from Reservas on 17 Apr 2023
Muchas gracias!

6/10 Okay

hemant

Stayed 5 nights in Mar 2023
Response from Reservas on 17 Apr 2023
Muchas gracias!

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2023

10/10 Excellent

Una

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely central location.

10/10 Excellent

Una

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got a very nice service.
I got a very nice service.
Stayed 1 night in Nov 2022

2/10 Terrible

Gilda, Noord

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dark in the room . Mildew in the bathroom . No napkins delivered by the room service . It s not a 4 star hotel but more a 3 star

6/10 Okay

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The district shuts down by 8pm so if you're looking for night life go somewhere else. The room is what it is and its fine. My biggest issue was that i had an early morning flight was told that my cab would be waiting for me in the lobby when i checked out to take me to the airport. There was no cab waiting for me and it was stressful when trying to catch a flight.
Stayed 2 nights in Oct 2022
Response from Servicio al Cliente on 14 Oct 2022
Dear Luis, we appreciate your comments. We are sorry for the inconveniences with the transfer service, we hope in a future opportunity to meet your expectations. We send you greetings from Hotel Fundador

10/10 Excellent

Claudia

Stayed 2 nights in Oct 2022

8/10 Good

Xiaoqing

Business traveller
Suggest to improve the environment
Hotel is a bit high in price compared to the condition, the facility, and the similar hotels around the area. Breakfast is a joke.
Stayed 1 night in Jul 2022
Response from Servicio clientes on 14 Jul 2022
Estimado Xiaoqing, agradecemos tus comentarios. Lamentamos no haber cumplido tus expectativas. Seguimos trabajando para mejorar la calidad de nuestro servicio y entregar una grata experiencia