Staff were lovely and polite, but there were not enough of them. They were stretched, esp. at breakfast. Very difficult to get served the first time, forget about a second cup of coffee.
Also, had to wait over 1 hour to get our luggage as the one porter had to do double duty running the shuttle into town.
Unfortunately, after arriving after a long journey, and waiting such a long time for our luggage, we were informed the hotel could not accomodate us for supper as they were fully booked and didn't hold back tables for their own guests. This was a very unpleasant surprise.
Cleaning staff mistakenly took two of my daughter's stuffed toy bunnies and sent them to the laundry with the dirty sheets. Got them back the next day after a very extensive search. Distressing for my daughter, of course.