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Reviews of Hôtel Donibane Saint-Jean-de-Luz

3 out of 5
Hôtel Donibane Saint-Jean-de-Luz
4 Avenue de Layats, Saint-Jean-de-Luz, Pyrenees-Atlantiques

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 393 reviews" "
Rating 8 - Good. 171 out of 393 reviews" "
Rating 6 - Okay. 42 out of 393 reviews" "
Rating 4 - Poor. 8 out of 393 reviews" "
Rating 2 - Terrible. 1 out of 393 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
a wonderful welcome great food
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stopover hotel
This was a stopover on our way back to the UK from Spain. We arrived quite late and so chose to grab a takeaway from the McDonalds opposite and eat in the room. We stayed as a couple with one small dog. The hotel is lovely and the receptionist was helpful. The room was small but adequate. The bed was comfy but the pillows were dreadful. The bathroom was well equipped but there was dust on the skirting and boxed in pipes which wasn’t nice. The toilet roll holder was also broken. All in all we would stay here again.
Stayed 1 night in Jan 2020

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Wonderful warm friendly welcome. Comfortable yet Simple room with spacious bathroom. Excellent restaurant with superb service. All in all an excellent t stay.
Stayed 1 night in Nov 2019

6/10 Okay

Chandrika

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Value
Staff are friendly and provide good service. Outside the gardens are stunning and a nice pool area are stunning but the actual bedrooms are very, very small and a horrible colour scheme. Restaurant good value.
Stayed 4 nights in Oct 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service
Hotel Donibane Stay
It was a pleasant hotel with a reasonable restaurant. The staff were all very friendly and especially helpful. I stopped for the night on route to a business event in Madrid.
Stayed 1 night in Jul 2019

10/10 Excellent

Mr B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance, excellent food, brilliant pool, No fridge but froze our cool bag blocks!
Stayed 1 night in Jul 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Hotel Donibane
We had a very enjoyable stay in Hotel Donibane. Staff were friendly and professional. Rooms were small but clean and comfortable. Although for those staying in height of summer, there was no air con in the rooms. Facilities were very good and clean and we were really happy with the heated pool and small studio gym. It was a walkable distance to the town at 30mins each way. Would recommend!
Stayed 7 nights in May 2019

8/10 Good

Adolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stopover
Easy access from motorway, ideal for overnight stop with excellent standard and comfort.
Stayed 1 night in Mar 2019

10/10 Excellent

John

Nice, honest hotel!
Perfect overnight stop between France and Spain Very helpful staff, decent restaurant, has a heated pool. Room was adequate. Very happy and would stay again!
Stayed 1 night in Aug 2018
Response from Valérie Réception on 28 Aug 2018
Dear Sir, We thank you for your comments, Be sure we share it with all the staff, Looking forward to welcoming you again, We stay at your disposal Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were simple and small but it was very clean and comfortable. The garden and restaurant were beautiful!!!
Stayed 1 night in Jun 2018
Response from Valerie - Reception on 25 Jun 2018
Dear Customer, Thank you for your your review, We do appreciate and share with all the staff, Looking forward to welcoming you soon,

6/10 Okay

Tony

Liked: Staff & service
Reasonable hotel for a short stay
We chose this hotel because the price was OK given how expensive nearby San Sebastian properties were. The hotel is a little old on the inside and rooms VERY small. Bed comfort was ok. The restaurant was nice and had good food. Overall, though, for the price it was a bit disappointing, particularly small room size.
Response from Valérie- Reception on 5 May 2018
Dear Tony, We do appreciate your comments, they are essential to help us improve the quality of our services. We take note of your opinon relative to the size of the room. When it is possible we do upgrade our clients upon availibility. We are pleased to see your positive appreciation on bed comfort and restaurant. When the weather is fine the terrace of the restaurant on the park and heated outdoor pool can be more attractive for our clients. Staying at your disposal,

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were exhausted & Thank you Hotels.com we were able to go online & book @ short notice, due to a problem on our journey from Southern Spain to Home in South West France. The welcome was exceptional, massive apologies as the restaurant was closed due to the time we arrived. Which was not a problem to us, as we just wanted to shower change & relax. The free bottles of water in the room were great, I went down to reception / bar & asked If I could buy some cold drinking water, nice gentleman said u have bottled water in your room, I said yes but its warm. 2 cold bottles given, no charge. Early start to return home, Great buffet breakfast from 7h, excellent, lovely staff, great room, great parking. Thank you Hotels.com & Hotel Donibane. We will be back
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good convenient hotel.
Stayed overnight enroute to Spain.Ideal location for us as just off the motorway.We really like to pick properties with parking facilities and this hotel ticked all the boxes.Friendly staff, both reception and dining. Room clean and very comfortable and of a reasonable size.Despite the negative reviews regarding the food at this hotel we found our dining experience to be very good,with well prepared and presented food at a very reasonable price for France.We ate from the a la carte menu,starter and main plus drinks for around 70 euros,one could eat at a lower price when choosing the plate of the day menu.All in all for us a perfect stay.

8/10 Good

Thomas, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick stop
I stayed here with friends for one night at the start of a trip across the Pyrenees. The hotel was very comfortable, the restaurant was nice and the staff were very helpful. The pool was also a very nice touch!

8/10 Good

Diane, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Whilst travelling we stayed overnight at this hotel. Very quick and professional check-in room was satisfactory and the beds were very comfortable. The bar & restaurant were very good and sitting in the lovely garden was a pleasure. A very good and pleasant overnight stop and we would certainly use this hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Have stayed in this hotel many times. very easy to find as just off exit for St Jean de Luz North. Very comfortable and excellent staff. Rooms are small but very comfortable. Restaurant is very good but limited menu. Highly recommend.

10/10 Excellent

Michelle, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop between France and Spain
I booked this hotel as an overnight stop between France and the Santander ferry. It was ideal - just a couple of minutes off the motorway, and 20-30 minutes to walk into St Jean, depending on whether you follow the busy road or take the scenic route along the coastal walkway. Excellent restaurant, and very nice grounds. Wifi worked well. Some people call the rooms 'basic', and they aren't over elaborate, but I certainly had everything I needed. I'd definitely stay here again if wanting an overnight stop on this coast.
Response from DONIBANE on 21 Feb 2015
Thank you for your opinion. The situation of the hotel Donibane, indeed allows you to come there very quickly by the highway exit, but also allows to walk you in the surroundings, we are in 5 minutes of the way of the Coast which is very pleasant after a day of car. Our rooms were completely renovated in 2012. I remain at your disposal for your next stay Hélène responsable réception

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We have stayed in this hotel on a number of occasions. Everytime we go back they have made improvements to the hotel. It is in a good location, very easy to find, staff are excellent, restaurant is very good. The rooms are a little small but the rest of the package more than compensates.We will go back to this hotel again and again.

8/10 Good

Brian, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Just off main road, ideal as an overnight stop. Room O.K. small but functional.

10/10 Excellent

adam, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Had a great stay here, arrived late at night to a very friendly welcome. While the room was basic it was very clean and for once the heated towel rail in the bathroom worked, something that cannot be said for far more expensive hotels. A top location too, close to the motorway but far enough away not to be effected by traffic noise, definitely be staying here again!

6/10 Okay

Verified traveller

Adequate for one night; not vacation spot.
My GPS couldn't find this hotel so I drove around for quite a while until I remembered that a reviewer mentioned that it was across the street from a McDonalds and a bakery. It is no where near the centre but is quite close to the highway. No elevator but the price was very reasonable for St Jean-de-Luz. Don't get excited about an Egg McMuffin for breakfast -- the McDonalds doesn't open till 10 a.m.! The room I had was quite small and even though I just stayed there last week, there is nothing memorable about the bedroom decor or shower.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
stairwell
hotel was nice except for dirty, old carpet in stairwell

8/10 Good

Grainne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to St Jean, very nice pool for kids, all very relaxed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight stay
Very good hotel, location is a little bit off the city center but the outside pool is nice. Just stayed overnight before reaching my destination and have to say I enjoyed the stop there as it is quiet,

10/10 Excellent

Johnc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient to the town
Overall, the experience was great. The location is about a 20 min walk into town. There is a Lidel and McDonalds across the road. The staff were very friendly and helpful. Lovely garden with a swimming pool which was very relaxing. We have every intention of staying in this hotel again when we visit St Jean de Luz.

10/10 Excellent

Mark, Maidenhead, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top class hotel in a great part of the world.
Hotel Donibane in St Jean De Luz is a top class hotel, and a lovely place to spend your holiday in. It is just outside the town centre, easily within walking distance, I walked into town and back most nights of my week long stay. If you prefer to stay in, there is a very good swimming pool, in a lovely garden setting, and a very good restaurant, where you have a choice of a meal, or you can help yourself to a buffet, with many choices. The rooms are reasonably well furnished, and always kept very clean. The best thing about this hotel though, which I think is the most important aspect of any hotel, is the quality of the staff, they are all very efficent, most speak English well, and all very helpful and very friendly, always with a smile on their face. I would certainly recommend this hotel to anybody who is planning to visit St Jean De Luz and its surrounding areas.

10/10 Excellent

Dave, Dublin IE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
st jean de luz best
Excellent hotel very friendly staff, generous breakfast and class outdoor heating swimming pool !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good value
A modest, clean hotel at a very fair price. The desk staff were exceptionally welcoming and helpful, the breakfaqst good, and the pool and grounds attractive. Thw room was stark, however, and faced the parking lot, which was noisy at night with the window open. (The lobby and restauant were air conditioned, but not the rooms.) Easy acess to St Jean de Luz and Biarritz.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple but good
this is a very plain and simple hotel room but it has all of the necessities; the beds are firm but comfortable; good sized bathrooms

8/10 Good

Daniela, Paris, FR

Liked: Cleanliness, staff & service, property conditions & facilities
a little bit far from downtown
it i a great place to stay but the location is not ideal, it is quite far from downtown...

8/10 Good

M, Agen, Lot et Garonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Easy to find, plenty of parking, very clean, friendly staff, lovely pool. Only adverse comment was a noisy saturday night with a room facing the road, a Mc Donalds and a supermarket.

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait ! Très bon rapport qualité prix
Nous avons aimées Réceptionniste au top !
Stayed 1 night in Jan 2024
Response from La réception on 14 Jan 2024
Merci beaucoup pour ce gentil commentaire!Au plaisir de vous recevoir à nouveau

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRES BIEN
Excellent accueil, repas et petit déjeuner parfaits, nuit au calme sur une très bonne literie. Parking sécurisé. C'est notre deuxième séjour ; je recommande
Stayed 1 night in Jan 2024
Response from l'équipe du Donibane on 14 Jan 2024
Merci pour cet agréable commentaireAu plaisir de vous accueillir à nouveau

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from l'équipe du Donibane on 14 Jan 2024
Merci pour votre visite

8/10 Good

javier

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from l'équipe du Donibane on 14 Jan 2024
merci pour votre visite

8/10 Good

Christophe

Stayed 1 night in Dec 2023
Response from l'équipe du Donibane on 14 Jan 2024
merci

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente desayuno, bonita instalación. En terminos generales - muy buena atención, con excepción de la señora manager, encargada del comedor, que estaba siempre estresada y aparentemente malhumorada. Mucho personal (en relación con la cantidad de huesped) durante el desayuno, creando innecesariamente un ambiente agitado.
Stayed 4 nights in Nov 2023
Response from La réception on 14 Jan 2024
Désolé que vous soyez déçuNous espérons une prochaine visite

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Très bon restaurant, en contrepartie des chambres très mal insonorisée. On entend tout le temps du bruit de partout entre les chambres d’à cotés ou du dessus… Ne recommande pas cet hôtel
Stayed 1 night in Nov 2023
Response from La réception on 14 Jan 2024
Désolé pour les désagréments, nous allons effectuer des travaux de rénovation pour remédier à ce problème

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Très bon rapport qualité prix, personnel et espaces intérieurs extérieurs très agreables
Stayed 2 nights in Oct 2023

10/10 Excellent

Montserrat

Stayed 1 night in Oct 2023

10/10 Excellent

María José

Liked: Cleanliness, staff & service, property conditions & facilities
El jardín e instalaciones muy coquetas y prácticas. La habitación con un tamaño grande para los 4 y nuestro perro. La comida del restaurante buena pero eran muy lentos en servir. La piscina una gozada con el agua climatizada. Repetiremos, hemos estado muy a gusto
Stayed 1 night in Oct 2023
Response from Patricia on 13 Oct 2023
Maria, José, Bonjour Et merci beaucoup pour votre commentaire. Nous sommes ravis que vous ayez apprécié la chambre, la qualité de la cuisine et la piscine. Faire plaisir à nos clients est notre priorité et vos commentaires nous aident à nous améliorer. Au plaisir de vous recevoir à nouveau, PatriciaEquipe Donibané

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel Donibane
Hôtel très agréable personnel et services de qualité
Stayed 2 nights in Sep 2023

8/10 Good

Edwige

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Hôtel situé en périphérie du centre ville, agréablement surprise l'établissement situé entre un Lidl et une polyclinique sur une route passante n'est finalement pas si bruyant. Parking appréciable Les chambres sont bien insonorisées. Cadre agréable terrasse jardin potager Personnel au top La piscine a été une belle surprise tout comme le restaurant et le buffet du petit déjeuner copieux avec beaucoup de choix. Nous y reviendrons
Stayed 1 night in Aug 2023

10/10 Excellent

pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel à recommander
Personnel très à l l'écoute. Hotel calme et agréable. Tres beau jardin, belle piscine Restaurant très bon mais un peu cher
Stayed 1 night in Aug 2023

10/10 Excellent

Marina

Travelled with family, Travelled with pets
Mooi en super goed hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

JEAN FRANCOIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel particulièrement agréable avec un restaurant excellent et un cadre magnifique
Stayed 2 nights in Aug 2023
Response from La réception on 12 Aug 2023
Merci beaucoup pour ce très gentil message!Toute l'équipe vous remercie