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Ulasan tentang Original Sokos Hotel Vaakuna Rovaniemi

4 out of 5
Original Sokos Hotel Vaakuna Rovaniemi
Koskikatu 4, Rovaniemi

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 174 daripada 342 ulasan" "
Penilaian 8 - Baik. 136 daripada 342 ulasan" "
Penilaian 6 - Boleh diterima. 25 daripada 342 ulasan" "
Penilaian 4 - Lemah. 4 daripada 342 ulasan" "
Penilaian 2 - Teruk. 3 daripada 342 ulasan" "

9.2/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

8.6/10

Kemudahan

9.0/10

Keadaan hartanah & kemudahan

9.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Kathrin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Wir waren 1Woche im Sokos Hotel Vaakuna. Der Empfang war sehr herzlich und wir fühlten uns sofort wohl. Auch das Doppelzimmer war top. Sehr sauber, Wasserkocher mit Tee, Kaffee, Kakao standen jeden Tag bereit. Zimmerservice täglich top. Als Ausgangspunkt für Ausflüge auch hervorragend, da die Bushaltestelle gleich gegenüber war. Frühstück war alles da, was man benötigte und auch genügend Sitzplätze waren vorhanden. Wir haben die ganze Woche nicht auszusetzen gehabt. Wir würden dieses Hotel jedem empfehlen!!!!
Menginap 7 malam pada Feb 2024
Respons daripada Reception pada 25 Feb 2024
Thank you for the lovely review. Nice to hear that you had a successful stay and enjoyed your stay at our hotel. Warmly welcome again.

6/10 Boleh diterima

PIERRE

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Hôte dans la ville de Rovaniemy fonctionnel mais manque de charme et de services
Menginap 1 malam pada Feb 2024
Respons daripada Nina / reception pada 12 Feb 2024
Thank you for leaving us a review. We are sorry to hear we did not meet your expectations this visit.

10/10 Cemerlang

Jukka

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada Nina / reception pada 6 Feb 2024
Thank you for leaving us a review. We are happy that you've enjoyed your stay with us!

10/10 Cemerlang

Michal

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent choice in Rovaniemi
Excellent location in the city center of Rovaniemi. The hotel itself is rather functionally furnished, but offers all the amenities which a traveller might need. The breakfast is excellent and prepares you well for a day of exploration in Lapland. The friendly staff is an enormous asset - they helped us a few times with taxi bookings and even helped us to find an intercity bus schedule. The only downside is a somewhat neglected maintenance - there’s quite a bit of wall chipping which is probably a result of customers hitting them with big bags. However, those do not diminish the experience. Would not hesitate to stay here again!
Menginap 2 malam pada Jan 2024
Respons daripada Nina / reception pada 25 Jan 2024
Thank you for writing us feedback! Lovely to hear you've enjoyed your enjoy with us! We look forward on seeing you with us soon again.

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Clean but disappointed
Rovaniemi is a small city so I’m not sure what the other hotels are like. While the service and location of this hotel was excellent, I didn’t understand the 4star hotel rating. There were holes in the curtains, the conditioner was almost empty when we arrived, there was no hand lotions, the shower rack was falling off the wall. There’s no safe in the room so we had to travel everywhere with our passports and valuables. I just expected a bit nicer accommodation for a 4star hotel. Again, the staff were friendly and the room was clean so I don’t want to seem ungrateful.
Menginap 3 malam pada Dis 2023
Respons daripada Nina / reception pada 10 Jan 2024
Thank you for writing us feedback! We are sorry to hear that the amenities in your room were not up to the standard. I apologize for the inconvenience and hope you let the reception know to make maintenance requests so we are able to fix the issues. Our standard rooms do not have own safety lockers but you're always welcome to bring valuables to reception to be stored in the safe securely. We are glad to hear you enjoyed with us otherwise, thank you again for writing us feedback.

10/10 Cemerlang

John

Menginap 3 malam pada Dis 2023
Respons daripada Nina / reception pada 10 Jan 2024
Thank you for the review! Happy to hear your stay with us was exceptional. We hope to see you soon again!

2/10 Teruk

Shahrzad

Menginap 2 malam pada Dis 2023
Respons daripada Nina / reception pada 10 Jan 2024
We are sorry to hear your expectations were not met while staying with us. We are unable to resolve the situation without more information, please contact us directly.

10/10 Cemerlang

Barbara

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A very welcoming hotel close to everything in town. Staff were so welcoming. The room was nice and clean. Very close to transportation to the train, airport and Santa’s village. I highly recommend this hotel.
Menginap 1 malam pada Dis 2023
Respons daripada Reception pada 11 Dis 2023
Thank you for your feedback! We are happy to hear that you have enjoyed your stay. Merry Christmas!

10/10 Cemerlang

Eric

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nearby the city center bus stops, a distance of around 1.5 miles to the passenger train station. The bus stop for connections to Santa's Village is right next door
Menginap 2 malam pada Dis 2023
Respons daripada Reception pada 11 Dis 2023
Thank you for your positive feedback! Happy to hear you enjoyed your stay.

10/10 Cemerlang

Lyndsey Lee

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Highly recommend this hotel
Menginap 1 malam pada Dis 2023
Respons daripada Reception pada 11 Dis 2023
Thank you for taking your time to write us feedback. Glad to hear you enjoyed your stay with us!

8/10 Baik

Wing Man

Menginap 1 malam pada Dis 2023
Respons daripada Nina / reception pada 10 Jan 2024
Thank you for leaving us a review! We are glad to hear you've enjoyed with us!

10/10 Cemerlang

Kin Sum

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2023
Respons daripada Reception pada 6 Dis 2023
Thank you for your feedback. We are happy to hear you've enjoyed your stay with us!

10/10 Cemerlang

Hélèna

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 7 malam pada Nov 2023
Respons daripada Hotel Management pada 6 Dis 2023
Thank you for your feedback! We are happy to hear that you have enjoyed your stay.

10/10 Cemerlang

Simone

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All perfect. With a gym would it be fantastic. But they have a nice sauna
Menginap 2 malam pada Dis 2023
Respons daripada Hotel Management pada 6 Dis 2023
Thank you for your feedback!

10/10 Cemerlang

Pertti

Menginap 1 malam pada Nov 2023
Respons daripada Vastaanotto pada 17 Nov 2023
Hei Pertti,Kiitos arvostelustasi.Ihana kuulla vierailusi meillä onnistuneen oikein hyvin.Lämpimästi tervetuloa uudelleen!

8/10 Baik

Ronald

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Ogo 2023
Respons daripada Nina, reception pada 5 Sep 2023
Thank you for your review! Please let us know what we could improve on to meet your expectations.

10/10 Cemerlang

Ulla-Maija

Sukakan: Kebersihan, kemudahan
Kaikki sujui moitteettomasti.
Menginap 2 malam pada Ogo 2023
Respons daripada Vastaanotto pada 16 Ogo 2023
Hei Ulla-Maija,Kiitos palautteestasi ja ihana kuulla vierailusi meillä sujuneen hyvin. Lämpimästi tervetuloa uudelleen.

8/10 Baik

Lauri

Menginap 2 malam pada Jul 2023
Respons daripada Nina / reception pada 19 Jul 2023
Thank you for giving us feedback! Sorry to hear we did not meet your expectations. Please let us know how we could improve by emailing us or sending us direct message on Instagram.

10/10 Cemerlang

Asta

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jun 2023
Respons daripada Nina / Reception pada 3 Jul 2023
Thank you for your feedback!

10/10 Cemerlang

Janna

Menginap 1 malam pada Mei 2023
Respons daripada Nina / Reception pada 3 Jul 2023
Thank you for leaving us feedback!

10/10 Cemerlang

Markku

Menginap 1 malam pada Apr 2023
Respons daripada Nina / reception pada 19 Nov 2023
Thank you for leaving us feedback! We are glad you've enjoyed!

10/10 Cemerlang

Rosario

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Ottimo Hotel in pieno centro e colazione super! Lo consiglio.
Menginap 3 malam pada Mac 2023

6/10 Boleh diterima

Heli

Menginap 1 malam pada Mac 2023
Respons daripada Nina, reception pada 9 Mac 2023
Thank you for giving us feedback. Please contact our customer service for more information on how we could imrpove!

10/10 Cemerlang

Arto

Menginap 1 malam pada Feb 2023
Respons daripada Nina, reception pada 9 Mac 2023
Thank you for your feedback. Happy to hear you enjoyed!

8/10 Baik

Yuan Yuan

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The receptionists we met on Sunday around 1pm were super friendly and accommodating. The two receptionists working on Monday 5pm were super not friendly and they did not even want to open the locker room for us to get our luggages. They also asked us to use the bathrooms in the restaurant not inside the hotel. Their attitudes were as cold as the weather in rovaniemi.
Menginap 1 malam pada Feb 2023
Respons daripada Reception pada 21 Feb 2023
We apologize any inconvenience caused. Our hotel has not own toilets on the lobby, we use our restaurant Frans & Cheries toilets when restaurant is open. I couldn't let you use our sauna rooms toilets, like you did earlier (when restaurant was closed), because there were someone going to have sauna already. Hope you're rest of the journey were pleasant

10/10 Cemerlang

Justin

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
fantastic guest service! really close to city center, bus stop, and river.
Menginap 2 malam pada Feb 2023
Respons daripada Nina pada 20 Feb 2023
Thank you for this feedback!

8/10 Baik

YUKARI

Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
サウナがしょぼい シャワーの温度が低いから寒い　　ロックをはずして使用しました 朝食は良かったです 部屋は広い 3泊して掃除は１度もなかった
Menginap 3 malam pada Jan 2023
Respons daripada Nina pada 20 Feb 2023
Thank you for the feedback! We are a Green Key certified hotel, so we take sustainability seriously, therefore water pressure and sauna temperatures are carefully set.

8/10 Baik

Irene

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Gutes Stadthotel für wenig Gepäck
Etwas mehr Ablagefläche/Strauraum resp. überhaupt ein Schrank wäre schon noch wünschenswert. Sonst zweckmässig und gut, mit kleinem Kühlschrank sowie Wasserkocher, Tee etc. Frühstück sehr gut, grosse Auswahl. Von den Hotels.com-Gold-Mitglied-Vorteilen habe ich überhaupt nichts bemerkt.
Menginap 5 malam pada Jan 2023
Respons daripada Nina pada 20 Feb 2023
Thank you for writing us valuable feedback!

10/10 Cemerlang

TSZ YING JOYCE

Menginap 1 malam pada Jan 2023
Respons daripada Nina / reception pada 19 Nov 2023
Thank you for leaving feedback!

10/10 Cemerlang

MICHELE

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Leider war die Bar schon ab 22:00 geschlossen, schade!
Respons daripada Nina pada 20 Feb 2023
Glad you enjoyed the hotel! Restaurant Amarillo right next to the hotel is often open later than the hotel bar.

8/10 Baik

Anne

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Comfortable hotel in great location. Easy to access transport to main tourist attractions
Respons daripada Nina pada 20 Feb 2023
Thank you for your feedback!

10/10 Cemerlang

Lauren

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lovely, comfortable stay
We stayed for the night on our way to Ranua. The rooms were very clean and the staff were very friendly and helpful. Breakfast was lovely and even something for our youngest, fussy daughter. We wanted to go to Santa’s village in the morning before getting the bus to Ranua and were able to leave our luggage in their cupboard whilst we did. The bus goes from across the road to Santa’s village.
Menginap 1 malam pada Dis 2022
Respons daripada Reception pada 3 Jan 2023
Thank you for taking time to write feedback for us. We are happy to hear you enjoyed!

10/10 Cemerlang

Pascal

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Hôtel très bien situé proche de tout
Très bon hôtel confortable et agréable. L’emplacement est parfait car très central. Le petit-déjeuner est bon avec de nombreux choix.
Menginap 3 malam pada Dis 2022
Respons daripada Nina, reception pada 25 Dis 2022
Thank you for your feedback. We are glad you enjoyed!

8/10 Baik

Hayley

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2022
Respons daripada Nina, reception pada 25 Dis 2022
Thank you!

10/10 Cemerlang

Monika

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
freundliches Personal super Lage schöne Zimmer gutes Frühstück Buffet sehr grosser Frühstücksraum
Menginap 4 malam pada Dis 2022
Respons daripada Nina, reception pada 25 Dis 2022
Thank you for your feedback. We are happy you enjoyed!Happy holidays!

10/10 Cemerlang

Kelly

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff were very friendly and professional. The rooms are very clean, beds are not the comfiest, but we had everything we needed. The location is perfect for transport links, tour operating offices and restaurants. Thank you
Respons daripada Nina, reception pada 25 Dis 2022
Thank you for your feedback. We are glad to hear you enjoyed your stay!Happy holidays!

6/10 Boleh diterima

luciana

Menginap 2 malam pada Dis 2022
Respons daripada Nina / Reception pada 20 Dis 2022
Thank you for your feedback. Sorry to hear that we did not meet your expectations. We wish you will give us another chance and visit us again!Happy Holidays!

10/10 Cemerlang

Adam

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2022
Respons daripada Nina / Reception pada 19 Dis 2022
Thank you for your feedback. Lovely to hear your stay was excellent!Happy Holidays!

10/10 Cemerlang

Marta

Menginap 3 malam pada Dis 2022
Respons daripada Nina / Reception pada 19 Dis 2022
Thank you for your feedback. We're happy you enjoyed on your stay with us!Happy Holidays!

8/10 Baik

Aine

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 5 malam pada Dis 2022
Respons daripada Nina pada 12 Dis 2022
Thank you for your feedback. Glad you enjoyed at our hotel!

10/10 Cemerlang

Svein

Menginap 1 malam pada Sep 2022

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jul 2022

8/10 Baik

Petri

Menginap 1 malam pada Jul 2022

10/10 Cemerlang

Tom

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Trivelig overnatting i Rovaniemi
Fine rom, gode senger, sentral plassering og hyggelig betjening, anbefales! Grei parkering i kjelleren, som i tillegg har egen plass for å vaske bil!
Menginap 1 malam pada Jul 2022

10/10 Cemerlang

Yrjö

Menginap 2 malam pada Jun 2022

10/10 Cemerlang

Raghu

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Comfortable stay
Very comfortable stay. Excellent location, clean rooms and good breakfast
Menginap 2 malam pada Jun 2022

10/10 Cemerlang

Krister

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Aina mukava saapua
Aina mukava vierailla ja ystävällistä sekä rentoa palvelua.
Menginap 2 malam pada Mei 2022

8/10 Baik

Caroline

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Bon hôtel
Très bon séjour. Chambre confortable et spacieuse. Seul bémol , hôtel bruyant mal insonorisé, on entendait les enfants des voisins courir toute la journée ainsi que les enfants dans la salle de jeux , puisque notre Chambre était au rdc,nous étions donc très mal placé !
Menginap 5 malam pada Dis 2021

10/10 Cemerlang

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2022

10/10 Cemerlang

MARC

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Très bien
Hôtel très bien situé, moderne, propre. Pdj excellent et restauration aussi. Service impeccable
Menginap 4 malam pada Feb 2022