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Reviews of Millennium Hotel Rotorua

4.5 out of 5
Millennium Hotel Rotorua
1270 Hinemaru Street, Rotorua

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 178 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a reasonable cost.
Stayed 1 night in May 2024
Response from Your team at Millennium Rotorua on 17 May 2024
Kia ora Johnny.Thank you very much for the time taken to leave us this review. We are pleased to hear that you enjoyed your stay here with us and we hope to welcome you back again soon!

8/10 Good

Adam, Twickenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, lovely staff, decent room.
Response from Your team at Millennium Rotorua on 17 May 2024
Kia ora Adam.Thank you very much for providing us with your feedback. We really value and appreciate it. Hope to welcome you back again in the near future!

8/10 Good

Jane

Travelled with family
Liked: Amenities
Good location, nice room
Stayed 1 night in May 2024
Response from Your team at Millennium Rotorua on 13 May 2024
Kia ora Jane. Thank you for the time taken to leave us this feedback. We hope to welcome you back again soon!

10/10 Excellent

Hitnesh

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good stay at this hotel.Everything was excellent what I wanted at the hotel
Stayed 1 night in May 2024
Response from Your team at Millennium Rotorua on 13 May 2024
Kia ora Hitnesh.Thank you very much for the wonderful review. We hope to welcome you back again in the near future

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cosy and clean. Heater was noisy even though I turned it off. Staff friendly and helpful.
Stayed 3 nights in May 2024
Response from Your team at Millennium Rotorua on 13 May 2024
Kia ora DennisThank you so much for providing us with this feedback. Glad that you enjoyed your stay here with us and we hope to welcome you back again soon.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facilities, staff extremely friendly and helpful
Stayed 2 nights in Apr 2024
Response from Your team at Millennium Rotorua on 13 May 2024
Kia ora Melissa,Thank you very much for this amazing feedback. It is feedback like this that keeps us striving to provide the best service and accommodation as possible. We hope to welcome you back again in the near future.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Apr 2024
Response from Your team at Millennium Rotorua on 13 May 2024
Kia ora Joseph,Thank you very much for the time taken to leave us this awesome review. We hope to welcome you back again soon!

10/10 Excellent

Wonjung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!!!
Stayed 1 night in Apr 2024
Response from Your team at Millennium Rotorua. on 28 Apr 2024
Kia ora Wonjung. Thank you very much for the time taken to leave us this lovely review. Our team really value and appreciate it. We hope to welcome you back again.

6/10 Okay

Ngahere

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Pleasant stay but more for adults only not really for kids Staff are friendly and welcoming, clean property and warm, rooms are a bit of a distance away from reception/entrance so it was quiet a walk to get to the room and gutted that the spa is only for over 16year olds as needed it for recovery for my son who played at the league tournament other than that it was good, the bed was perfect and the bathroom was spacious thank u for your stay
Stayed 2 nights in Apr 2024
Response from Your team at Millennium Rotorua on 28 Apr 2024
Kia ora Ngahere. Thank you very much for the time taken to leave us this feedback. We really appreciate it and sincerely apologise about the issue mentioned with age restriction for our tubs. We unfortunately do not allow under 16s in our hot tubs due to a health and safety concern as they are 40 degrees celcius. Glad that you enjoyed your stay otherwise and we do hope to welcome you and your whanauy back again, in the near future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Very convenient. Clean room. Comfy bed, the most comfortable of our stay in NZ! Balcony room was updated. The smells was pretty bad outside so didn't use the balcony but i wanted a nicer room so it was worth it. The a/c would turn off in the middle of the evening on us. The entire hotel staff is so kind and helpful. Walkable to everything in town.
Stayed 2 nights in Apr 2024
Response from Your team here at Millennium Rotorua on 28 Apr 2024
Kia ora Laura. Thank you very much for the time taken to leave us this outstanding review. We are so glad that you enjoyed your stay here with us and sincerely apologise about any unpleasant sulphur odors you may have experienced. We are situated closely to some geysers and the smell can be quite predominant at times. We do hope to welcome you back again in the near future.

10/10 Excellent

Shjylah-Moana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovated room, friendly staff. Loved the pool
Stayed 3 nights in Apr 2024
Response from Your team at Millennium Rotorua on 28 Apr 2024
Kia ora Shjylah-Moana. Thank you very much for this awesome review. Glad that you enjoyed our new rooms and we hope to welcome you back again.

8/10 Good

Tracy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
This was a very pleasant stay
Stayed 1 night in Apr 2024
Response from Your team at Millennium Rotorua on 29 Apr 2024
Kia ora Tracy,Thank you very much for the time taken to leave us this wonderful feedback. Glad that you enjoyed your stay here with us and look forward to hosting you again.

8/10 Good

Eunice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Our room was clean and the furnishings are in good condition. Beds were comfortable and the place was quiet. Shower was good too. My kids really enjoyed the heated pool. Please consider changing the conditioning shampoo in the bathroom as it is not very good. We really enjoyed ourselves. Would definitely stay again 🙂
Stayed 3 nights in Feb 2024
Response from Your team at Millennium Rotorua. on 23 Mar 2024
Kia ora Eunice,Thank you very much for the time taken to leave this wonderful review. We appreciate this feedback and are glad that you enjoyed your stay here with us. Will ensure to pass your feedback onto the relevant team with regards to the shampoo we provide. We hope to welcome you all back again in the near future.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with a great location and we had good views of the lake. The equipment in the gym needs to be repaired! Overall, a good experience with easy parking!
Stayed 1 night in Mar 2024
Response from Your team at Millennium Rotorua. on 23 Mar 2024
Kia ora Kimberley,Thank you very much for this amazing review. We really value and appreciate it. We will review our gym equipment and see which part we could improve on. Hope to welcome you back again in the near future.

8/10 Good

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice spa and pool facilities. A little bit dated but overall clean and lovely staff.
Stayed 2 nights in Mar 2024
Response from Your team at Millennium Rotorua. on 23 Mar 2024
Kia ora Kaitlin,Thank you very much for the time taken to leave us this wonderful feedback. We are currently undergoing renovations within the hotel and aim to have all rooms completed within the next year. We hope to welcome you back again into our freshly renovated rooms.

8/10 Good

Danny

Travelled with partner
Liked: Staff & service, amenities
Limited amount of secure parking as signs around the area inform you of thrives in the area. Internet was slow. Beautiful view from balcony overlooking the lake and Polynesian spa. Blackout curtain work very effectively. Food and at restaurant was good
Stayed 1 night in Mar 2024
Response from Your team at Millennium Rotorua. on 23 Mar 2024
Kia ora Danny,Thank you very much for providing us with this feedback. Although we unfortunately do have a limited amount of on site parking, our awesome porters conduct internal and external security checks often to ensure the comfortably and safety of our valued guests. Glad that you enjoyed your stay here with us and we hope to welcome you back again in the near future.

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Liked the pool, the restaurant and the helpful staff. Thought the fittings and finish, particularly in the room, were tired and in need of refreshing.
Stayed 3 nights in Feb 2024
Response from Tiana on 4 Feb 2024
Kia ora Christopher. Thank you very much for the time taken to provide us with this feedback. We really value and appreciate it. Our hotel is currently undergoing renovations where our rooms will have a brand new, fresh look. We look forward to welcoming you back in the near future. Your team at Millennium Rotorua.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace & Quiet
Quiet and comfortable. Good nights sleep. Room facilities very good
Stayed 1 night in Jan 2024
Response from Your team at Millennium Hotel on 3 Feb 2024
Kia Ora Stephen,Thank you for your kind review We are please you enjoyed your stay here with us and the comfort of our lovely beds, we hope to welcome you back sometime in the near future

8/10 Good

Asha

Travelled with partner
Liked: Staff & service, amenities
Great place- excellent service, great balcony view, pool and spa lovely, bed was amazingly comfortable. Some hair missed from the previous bathroom clean and the tv channel options limited with no guide we couldn't plan what to watch, other than that I couldn't fault it.
Stayed 2 nights in Jan 2024
Response from Your Team at Millennium Hotel on 3 Feb 2024
Kia Ora Asha Thank you for taking the time you leave a review We do apologize for the uncleanliness of your bathroom as this is not normal standard of cleanliness. Your feedback has been passed on to the appropriate departmentsI am delighted you were you able to soak in the views from the 5th floor as well as our comfortable beds We hope to welcome your back in the near future

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bit dated, but clean, quiet and comfortable
Stayed 1 night in Jan 2024
Response from Your Team at Millennium Rotorua on 3 Feb 2024
Kia Ora karenThank you for taking the time to post your review and enjoyed the comfort of our bedsOur hotel is currently under refurbishment with each room getting renovated.We hope to see you in the near future once completed

2/10 Terrible

Greg

Stayed 3 nights in Jan 2024
Response from Tiana on 4 Feb 2024
Dear Greg. We are very sorry to hear of your experience. Would you please send an email to us at millennium.rotorua@millnenniumhotels.co.nz with any further feedback you may have? We vehemently apologise for anything that may have went wrong. Hope to hear from you soon.Your team at Millennium Rotorua.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Your Team at Millennium Hotel on 3 Feb 2024
Kia Ora WilliamThank you for taking the time to post your review, we are glad you enjoyed your stay here with usWe hope to welcome you back in the near future

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Your Team at Millennium Hotel on 3 Feb 2024
Kia Ora AmyThank you for taking the time to post your review, we hope you enjoyed your time here exploring our bubbly city of Rotorua

10/10 Excellent

Vaughan

Stayed 2 nights in Jan 2024
Response from Your Team at Millennium Hotel on 3 Feb 2024
Kia Ora VaughnThank you for taking the time to post your review, We are glad with your 5 star review you enjoyed your stay here with us.We hope to welcome you back in the near future

6/10 Okay

Mohammed

Travelled with family and small children
Stayed 1 night in Jan 2024
Response from Your Team at Millennium Rotorua on 3 Feb 2024
Kia Ora Mohammed Thank you for taking the time to post your review, we hope to welcome you back in the future

8/10 Good

Leon

Travelled with family, Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Your Team at Millennium Rotorua on 3 Feb 2024
Kia Ora LaiThank you for taking the time to share your review. We hope you and your family enjoyed your time here in our bubbly city of Rotorua

10/10 Excellent

Kolisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WIFI didnt work on the last day which was a major inconvenience. Handy to central Rotorua.
Stayed 1 night in Dec 2023
Response from Tiana on 4 Feb 2024
Kia ora Kolisi. Thank you very much for this outstanding feedback. It is feedback like this that keeps our team striving to provide the best accommodation and service as possible. We hope to host you again in the near future. Your team at Millennium Rotorua

10/10 Excellent

Dakshita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiana on 4 Feb 2024
Kia ora Dakshita. Thanks very much for this awesome review. We hope to host you again in the near future. Your team here at Millennium Rotorua

6/10 Okay

Dion

Travelled with family
Liked: Amenities
No air con wasn’t working - tv wasn’t working and shower was very average
Stayed 1 night in Dec 2023
Response from Your team here at Millennium Rotorua. on 4 Feb 2024
Kia ora Dion. Thank you very much for the time taken to leave us this review. We are currently undergoing renovations where everything will be rebuilt and replaced. We will have a fresh new look in our rooms by the end of this year. We hope to welcome you back again.

6/10 Okay

Barbara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing worked, they were loading a skip right outside our window and thought this was ok but worst of all was the breakfast, a disgrace.
Stayed 1 night in Dec 2023
Response from Your team here at Millennium Rotorua. on 4 Feb 2024
Kia ora Barbara. Thank you very much for the time taken to leave us this feedback. We deeply apologise about the points you have mentioned. With regards to the skip bin, we are currently undergoing renovations and we sincerely apologise if this had not been mentioned to you upon check in. Will look into and review our breakfast buffet to see which areas may need improving. We hope to host you again in the near future.

8/10 Good

Christian

Stayed 1 night in Dec 2023
Response from Your team here at Millennium Rotorua. on 4 Feb 2024
Kia ora Christian. Thank you for the awesome review! We hope to welcome you back again soon.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tubs were very relaxing
Stayed 1 night in Dec 2023
Response from Your team here at Millennium Rotorua. on 4 Feb 2024
Kia ora Lisa. Thank you so very much for this amazing review. We are glad that you enjoyed your stay here with us and we hope to welcome you back again in the near future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Millennium Hotel Rotorua provided my wife and I a quiet relaxing room (home away from home) to celebrate our wedding anniversary. Centrally located near shopping, eateries and recreational facilities. Happy to recommend.
Stayed 1 night in Dec 2023
Response from Your team here at Millennium Rotorua. on 4 Feb 2024
Kia ora Robert. Thank you so very much for the time taken to leave us this wonderful feedback. Very glad to hear that you enjoyed your stay here with us and would really appreciate if you do recommend our hotel to others. We hope to host you again in the near future.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your team here at Millennium Rotorua. on 4 Feb 2024
Kia ora Dane. Thank you so very much for your awesome review. We hope to welcome you back again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel itself is a bit old so had some visible rust in the bathroom. There is no complementary water in the room, but have water fountains you can use for free in the lobby. Housekeeping could improve as we had no shampoo or conditioner in our room (when checked at reception they do provide them and it was just a housekeeping mistake)
Stayed 1 night in Dec 2023

4/10 Poor

Murray

Disliked: Cleanliness, property conditions & facilities
Not good
Curtains ripped. Tiny room, just old The big bar that is advertised was closed. I was told it was for special events. The other small bar was not good. The margarita was expensive snd terrible
Stayed 2 nights in Nov 2023

10/10 Excellent

MARK

Stayed 2 nights in Nov 2023

8/10 Good

Roxie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was lovely. Its old, but it doesnt matter. Its so so so cute. The pool is awesome. The adutls only quiet indoor spa area is awesome. The beds are great. Pillows are great. Balcony is nice. Wished there had been chairs outside. The location is PERFECT. Okay - heres why its not 5 stars - the hotel is slightly understaffed. We are ice-loving Americans and they were clearly annoyed that we wanted so much ice. Also the bar was never open - restaurant- yes, but bar no. And yes - it smells like sulphur. Theres sulfur springs around the corner. Guess what? Its great for your skin - mine never looked better.
Stayed 3 nights in Sep 2023

8/10 Good

Rachel

Stayed 1 night in Nov 2023

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was pleasant. The room was average as expected in hotels here in NZ. The location was great as it is situated within the city and close to the events centre. The only concerns are 1) the room was service but rubbish bin was not emptied 2) the telephone was working but when trying to contact reception it did not work 3) both problems were reported to the reception staff that time and told me that someone from housekeeping and maintenance will come and fix the problems mentioned but nobody came Apart from those, our stay was comfortable. Thank you.
Stayed 4 nights in Oct 2023

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good.nice hotel.rooms are average overall it was good
Stayed 1 night in Oct 2023

10/10 Excellent

Yong

Travelled with partner
Liked: Staff & service
The convenience to all amenities and food outlets is priceless. It was raining season but we were not frazzled. Thanks for the discount offered for the Polynesian Pools. We enjoyed the nice soak. Feel so rejuvenated.
Stayed 2 nights in Oct 2023
Response from Millennium Hotel Management on 10 Oct 2023
Kia Ora Yong,Thank you for taking the time to post your review.We are glad you enjoyed your stay with us, and we hope to see you again. Kind regards, Your team at The Millennium Hotel Rotorua

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location; a little tired but nice enough. Pool area was fantastic, huge indoor pool with heaters, kids loved it
Stayed 2 nights in Oct 2023
Response from Millennium Hotel Management on 10 Oct 2023
Kia Ora Michael,Thank you for taking the time to review your stay. We hope to see you again soonKind regards,Your team at The Millennium Hotel Rotorua

10/10 Excellent

se hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Millennium Hotel Management on 10 Oct 2023
Kia Ora Se HoonThank you for taking the time to leave us a review.We are glad you enjoyed your stay with us, and we hope to see you again soonYour team at The Millennium Hotel Rotorua

6/10 Okay

Mujtaba

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Millennium Hotel Management on 10 Oct 2023
Kia OraThank you for taking the time to post your review and we hope you enjoyed your stayWe look forward to welcoming back in the near future Kind regards, Your team at The Millennium Hotel Rotorua

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed her a few times and is always pleasant, clean and warm, nice staff and very handy location to shopping area. Walk to bars and restaurants. Hotel restaurant has nice food and breakfasts are good value. Recommend this hotel.
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The room was quite spacious but seemed old and needed some update. The air con works well. The bed is too soft for me.
Stayed 2 nights in Sep 2023
Response from Millennium Hotel Management on 10 Oct 2023
Kia OraWe are glad you enjoyed your stay with us, and we hope to see you again. Kind regards, Your team at The Millennium Hotel Rotorua

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, staff were super friendly. Really comfortable rooms and great facilities with heated pool and fantastic spa! Rotorua a must visit!
Stayed 4 nights in Sep 2023
Response from Millennium Rotorua on 15 Sept 2023
Kia Ora Luciana, thank you very much for your lovely review. We are very happy to see you enjoyed your stay with us.

10/10 Excellent

Luciana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and room was very nice, wonderful amenities! We were a bit scared due to some reviews but to our surprise it was all the opposite, I higly recommend to everyone.
Stayed 3 nights in Sep 2023
Response from Millennium Rotorua on 15 Sept 2023
Kia Ora Luciana, thank you very much for your lovely review. We are very happy to see you enjoyed your stay with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality
Stayed 1 night in Sep 2023
Response from Millennium Rotorua on 15 Sept 2023
Kia Ora Michelle, thank you for taking the time to leave us a review. We are very happy to see you enjoyed your stay with us