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Reviews of Rincon of the Seas - Grand Caribbean Hotel

3 out of 5
Rincon of the Seas - Grand Caribbean Hotel
Road 115 Km 12.2, Rincon

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Freddy, MAYAGUEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the food is good.
Stayed 2 nights in May 2024

10/10 Excellent

Arielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó
Stayed 2 nights in May 2024

10/10 Excellent

Wigberto Trujillo

Travelled with family
Liked: Amenities
Beautiful Resort and the employees are very friendly
Stayed 3 nights in May 2024
Response from Reservations on 9 May 2024
Thank you! We are happy you enjoyed our hotel and the facilities.

8/10 Good

Ryan, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service
Nice little vacation hotel in Rincon.
Stayed 2 nights in May 2024
Response from Reservations on 9 May 2024
We are happy to hear you liked it, we hope to see you soon!

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to change the towels
Stayed 2 nights in May 2024
Response from Reservations on 9 May 2024
Thank you for the rating, and thank you for the suggestions.

10/10 Excellent

Gloria Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip and first time visiting Rincon, PR. I felt completely safe. Having the beach and restaurant onsite was convenient. The local hangouts were also within walking distance. Will definitely revisit.
Stayed 4 nights in Apr 2024
Response from Reservations on 4 May 2024
We are glad to hear that a safe ambient was provided. Hope to see back soon!

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Loved the pool & beach. Very friendly and helpful staff.
Stayed 6 nights in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for visiting, glad you enjoyed yourself.

10/10 Excellent

julio, Caguas

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience overall. Highly recommend staying when in the area!
Stayed 3 nights in Apr 2024
Response from Reservations on 27 Apr 2024
Thank you for your review, we are glad to hear that you had a great time!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the ocean.
Stayed 3 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you we are glad you enjoyed our beautiful scenery!

6/10 Okay

Nancy T

Travelled with family
Liked: Staff & service
The beach and location are awesome and the room was nice except for security on sliders in balcony was not there one locked and the other side did not. Also there were many bugs in the room especially these little ones that bite. Had to go to store and buy bug spray and spray entire room. Also there was no hotwater and when we told the front desk they didn't do anything this was room 34. Otherwise a nice facility.
Stayed 5 nights in Apr 2024
Response from Reservations on 25 Apr 2024
We apologize for the inconvenience, but thank you for letting us know on what we could work at!

8/10 Good

Louise A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an FYI "kitchenette" means only a frig and microwave. No way to cook any meals yourself. Would of enjoyed screens on the windows, would of enjoyed the breeze and listen to the ocean. Overall, loved this place and would definitely visit again.
Stayed 4 nights in Apr 2024
Response from Reservations on 25 Apr 2024
Thank you for the suggestions, we hope to see you soon!

8/10 Good

Vanessa, Haverhill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect ! The hotel has everything you need ! The beach was awesome Please fix the dead latch it was super difficult to open the door room 202 please
Stayed 2 nights in Apr 2024
Response from Reservation on 24 Apr 2024
Thank you, we are happy to hear you had a good stay!

10/10 Excellent

Luis, Caguas

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything....
Stayed 2 nights in Apr 2024
Response from Reservation on 24 Apr 2024
We are happy to hear that you loved it! Hope to see you soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything but the restaurant is 5star
Stayed 2 nights in Apr 2024
Response from Reservations on 27 Apr 2024
Thank you for the review, we are always working on improving our team. We are glad you enjoyed the hotel and your stay!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Reservations on 25 Apr 2024
Thank you for your review!

8/10 Good

Jason, Brookings

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
We are glad you had a great time, hope to see you soon!

10/10 Excellent

Hipolito

Stayed 3 nights in Mar 2024
Response from Front Desk on 10 Apr 2024
Thank you for your review, we hope you had a great time.

8/10 Good

Nicole

Stayed 5 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Matthias

Stayed 1 night in Apr 2024
Response from Reservations on 27 Apr 2024
WE are glad you had a good time! Thank you for the rating.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for your review, have a great day!

10/10 Excellent

onix

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent and would be better due to the rooms remodelation that they are performing
Stayed 3 nights in Mar 2024
Response from Front Desk on 13 Apr 2024
We are glad that you had a great time!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from Reservations on 31 Mar 2024
We are glad that you had a good stay!

10/10 Excellent

Orman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations on 27 Apr 2024
Thank you for your rating!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reservations on 27 Apr 2024
Thank you for the rating, we are glad you enjoyed it!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024
Response from Reservations on 27 Apr 2024
Nos hace feliz que su estadía haya sido una de gusto, esperamos verla pronto.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and view
Stayed 2 nights in Mar 2024
Response from Reservation on 27 Mar 2024
Thank you, we are happy you had a good time!

6/10 Okay

Waleska

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Room was not available upon arrival we were ask to wait. Pass checkin time.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 25 Mar 2024
We are very sorry for the inconvenience. The hotel's check-in time is 4 PM, and we checked you in at 4:15 PM.

10/10 Excellent

Orlando

Liked: Property conditions & facilities
Good facilities.
Stayed 3 nights in Jan 2024
Response from Front Desk on 31 Mar 2024
Glad you enjoyed it, we hope to see you soon!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from Reservations on 31 Mar 2024
We are glad you had a good time!

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Reservations on 25 Apr 2024
Gracias por su reseña!

10/10 Excellent

Diara

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Súper hermoso todo y limpio
Stayed 2 nights in Mar 2024
Response from Front Desk on 10 Apr 2024
Thank you for the review!

8/10 Good

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, sunset on the beach, swim up bar, all good things. Weird there wasn’t hot water in our shower, or the bathroom light timer that plunged you into darkness literally every 3 minutes (weird choice). Awesome to have the beach right there. Bed was super comfy. All in all good!
Stayed 1 night in Mar 2024
Response from Reservations on 27 Mar 2024
Thank you, we apologize yet we are happy you had a great time!

8/10 Good

Simon J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Desk on 2 May 2024
Thank you for your visit. Come back soon

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It felt like a resort and very private and relax
Stayed 3 nights in Mar 2024
Response from Reservations on 27 Apr 2024
Happy to hear that you guys had a great time. We hope to see you soon!

10/10 Excellent

Raul Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great.
Stayed 3 nights in Mar 2024
Response from Reservations on 23 Mar 2024
It is even better in the summer, we hope you had a great stay and that we will see you soon!

10/10 Excellent

Kaleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities
Response from Front Desk on 2 May 2024
Thank you for your visit. Come back soon

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very scenic with a beautiful pool and beach.
Stayed 2 nights in Mar 2024
Response from Reservations on 23 Mar 2024
We are happy to know you enjoyed it. Hope to see you back soon. Have a good day!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on 27 Apr 2024
Thank you for the rating, we hope to see you soon.

10/10 Excellent

Dorea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sunsets. Great beach.
Stayed 1 night in Mar 2024
Response from Reservations on 12 Mar 2024
Thank you, we hope you had a great time. Be sure to come back in the summer the sunsets are even more beautiful.

8/10 Good

Lexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, we got an ocean view room and it was definitely worth it! Only wish the hotel room had a microwave but other than that, highly recommend!
Stayed 3 nights in Mar 2024
Response from Reservations on 23 Mar 2024
Hello, the units in the villas area have microwaves, just in case you wanted to know for your next vacation!

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
They have to work really hard on the way they treat the guests, specially at front desk and pool bar. The place it’s nice. Just that observation nevertheless.
Stayed 2 nights in Mar 2024
Response from Reservations on 27 Apr 2024
Thank you for letting us know on what we can improve, we are glad that you had a good stay.

8/10 Good

Beatrice

Stayed 7 nights in Feb 2024
Response from Reservations on 27 Apr 2024
Thank you for your rating, how do you think we can improve?

10/10 Excellent

Jason H

Stayed 5 nights in Feb 2024
Response from Reservations on 27 Apr 2024
It is our pleasure that you had an joyful stay. We hope to see you soon!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. The Beach and areas are great.
Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Apr 2024
Thank you for your comment we are glad you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here. It was a prime location and it was quiet and relaxing! I thought from some of the reviews that it may be in need of some updates or repairs- but no. It is an aging beauty of a hotel that has been well kept up. It retains a retro-charm while staying up to date in the rooms/decor. The proximity to town was fun and the beach was perfect. Make sure you get the tostones at the bar. We would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Reservations on 23 Mar 2024
Thank you, we are glad you liked you liked it and hope to see you soon!

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping did an amazing job at keeping the room clean. Always restocked everything. Aaron at the bar was friendly and inviting. Food was good and all staff were friendly and accommodating. Hotel could be a top notch resort with a few activities and small upgrades. A lot of underutilized space.
Stayed 4 nights in Feb 2024
Response from Front Desk on 27 Apr 2024
Thank you for letting us know what we can improve in. On the other hand we are glad that you had a joyful stay.

10/10 Excellent

Michele

Travelled with partner
Nice pool and beach.
Stayed 3 nights in Feb 2024
Response from Front Desk on 2 May 2024
Thank you for your visit. Come back soon

10/10 Excellent

Dustin

Travelled with partner
Liked: Staff & service, amenities
This property is definitely a 3 star hotel but it’s clean, close to surf areas, it has a really great restaurant on premises that we ate at multiple times. Good food and well priced. The pool is a pretty view but close up look like it needs a good cleaning.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Construction going on during the day on pool level
Stayed 6 nights in Feb 2024