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Reviews of Sh Hotel

3 out of 5
Sh Hotel
Khuzam Road, Ras Al Khaimah

Reviews

5.8
Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 3 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 7 out of 25 reviews" "
Rating 2 - Terrible. 6 out of 25 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Abdelmoumen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Omar

Stayed 4 nights in Sep 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Dr Husein

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

hamdan

Stayed 1 night in Apr 2023

6/10 Okay

Sashi

Travelled with family
Nothing
Stayed 1 night in Feb 2023

4/10 Poor

KHALED

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Sameh

Stayed 2 nights in Nov 2022

4/10 Poor

Omar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst staff worst experience.
No rooms were available or ready upon check-in. Waited 5 hours outside hotel parking with direct sun light. Poor management. After 5 hours wait still they say we don't have any room ready yet. Had to go elsewhere to find the room. Just waisted my time and booking. Worst ever experience.
Stayed 2 nights in Nov 2021

2/10 Terrible

Samy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Too bad!!
Staff held us up at reception during check-out for good 15min to inspect the room. Wish they spent that time to listen to our problems during the stay when we complained about a choked overflowing WC. They gave the room next to the Exec suite which was vacated by some guest little while ago and was not cleaned. Seriously how can they do that during these Covid times.
Stayed 1 night in Feb 2021
Response from Mira on 21 Feb 2021
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Mira!

8/10 Good

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night
An Ok hotel if you need to stay somewhere for the night. There was a party close by (or in the hotel) so we didn't get to sleep much but the hotel is quite clean. Basic and nothing special
Stayed 1 night in Dec 2020
Response from Leo on 5 Dec 2020
Thanks for sharing your valuable feedback, Veronika! We will surely work on this to enhance your experience in the future. Regards, Alex

6/10 Okay

Raman

Liked: Property conditions & facilities
Stayed 1 night in Oct 2020
Response from Peter on 8 Nov 2020
Hi, Raman. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Peter

4/10 Poor

Bret

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This is NOT your typical hotel...
We were literally scared when we pulled onto the gravel road that lead to this hotel. The pictures posted on hotels.com can be very misleading. This is more of a 1 or 2 star hotel based on outside appearance. However, the inside of the hotel is not as bad, a little dirty, but tolerable. The room was actually fairly nice, but there is no room service each day. If you want new/clean towels, or if you run out of toilet paper, you need to ask for them. It appeared that the rooms might have been recently remodeled. However, the hall way carpet outside of the room was horribly dirty, needed vacuumed badly and outside of the room smelled of cigarette smoke. I took some pictures of the surrounding area so that future customers can get a honest and fair assessment of what the place looks like and I will attach them to this review. In the end, I wish we had paid more for a much nicer place. I paid about $102 (US) or 376 (AED) for two nights and we could have gotten a MUCH nicer place in town for just a little higher cost. Having said that, the stay was tolerable and the employees did what they could to make the stay better. My biggest complaint was there hotels.com falsely advertising that rooms can accommodate three sleepers and ALL of their rooms only have full size bed to accommodate two. They rolled in a folding bed for our third sleeper, which worked for us, but it felt frustrating after paying for a king and a twin, to get a full and a roll-away bed.
Stayed 2 nights in Sep 2020
Response from Ammy on 12 Sept 2020
Hi, Bret! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Sara on 22 Aug 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Sara!

10/10 Excellent

El Nasif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Elena on 6 Feb 2020
Thank you so much for the wonderful rating. We hope to host you again soon. Have a nice day ahead :) Regards, Elena!

10/10 Excellent

Hassan

Stayed 1 night in Nov 2019

10/10 Excellent

Farhan Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place.
Very nice and comfortable hotel to stay in. Excellent service was provided.
Stayed 3 nights in Oct 2018

2/10 Terrible

David, uae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocerbooked
I never stayed here. Tired from a five hour drive I arrived to stand in the lobby with several others and we were told the hotel was overbooked and we did not have rooms.
Stayed 1 night in Feb 2018

2/10 Terrible

Jozif

Stayed 1 night in Jul 2021

4/10 Poor

Jularampa

Disliked: Staff & service, property conditions & facilities, room comfort
Bad rec
receptionist During the daytime very bad , check in also to much late check out also waiting to long times . I very upset and no more to come back this hotel again
Stayed 2 nights in Jun 2021
Response from Leo on 14 Jun 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

8/10 Good

KHALED AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Sabrina on 27 Mar 2020
We are glad to see that you have rated us positively, Khaled! Do give us more chances to enhance your experience with us. Regards, Sabrina!

4/10 Poor

Abdullah Faisl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق لاباس به
Stayed 1 night in Dec 2017