upon check in, Walid greeted us with a nice smile and welcomed us to the hotel. Few minutes after our check in, we heard a knock on the door and it was a gentleman that works for the hotel asking for my identification card. I gave it to him, but was kind of perplexed as he was not wearing a name tag, nor a shirt showing the hotel emblem! So, I followed him downstairs to ensure that my identification card was in safe guard. Walid, then explained that the system wiped out my information, hence him needing my card back! In the future, suggest having all the staff wear a name tag to instill sense of comfort and security for hotel guests. Also, I had an issue with room cleanliness. There hair on the bathroom floor and dust on certain surfaces. Moreover, bathroom linen seem to be extremely worn out. They have run their course and I think, it is time to invest in new bathroom linen. Also, the bathroom sink drain was very slow in getting water through. Breakfast was okay!