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Reviews of Torres de Suites by InAmazonas

3.5 out of 5
Torres de Suites by InAmazonas
Av. Orellana 1172 y Av. Amazonas, Quito, Pichincha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 57 out of 74 reviews" "
Rating 8 - Good. 12 out of 74 reviews" "
Rating 6 - Okay. 3 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 1 out of 74 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

jad

Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Alonso

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jul 2023

10/10 Excellent

Vera, St johns

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice suite and clean! The staff is very helpful.
Stayed 1 night in Mar 2023
Response from Front Desk on 11 Apr 2023
Dear Mr. Vera, Thank you very much for your comments. We are glad to know that your stay with us was comfortable.

10/10 Excellent

Daniela, Green Brook

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Restaurants and hotel bar were great. The only thing I didn’t appreciate is that they tried to charge me $30 for early check-in even though I explained my Expedia benefits allow me to check in early when available. They told me my unit was available, but I needed to pay…. So I didn’t. They also charged me a $27 tax I don’t know why.
Stayed 3 nights in Oct 2022

10/10 Excellent

Alexandre, Bothell

Stayed 8 nights in Aug 2022

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for all things Quito.
Stayed 2 nights in Jul 2022

10/10 Excellent

Eric

Liked: Cleanliness
Terrific for families, lots of space to spread out at the end of the day. Good restaurants and Parque de Carolina nearby. Quiet. Good room service from the Marriott next door and all their amenities through a joint deal they’ve worked out. Watch the thousands of cyclists on Ave Rio Amazonas on Sundays. .
Stayed 2 nights in Jun 2022
Response from Front Desk on 7 Jul 2022
Thank you very much for choosing us for your stay and for your good comments. We hope that you recommend us and of course that you come back soon!

10/10 Excellent

Bernardo

Stayed 10 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
2 bedroom. Spacious. Very clean and quite. We had a beautiful balcony and nice view. Suite 102
Stayed 14 nights in Jul 2020
Response from Thank you on 7 Aug 2020
It was a pleasure to have you with us, we hope you come back soon.

6/10 Okay

Verified traveller

Stayed 10 nights in Dec 2019
Response from Front Desk on 8 Jan 2020
Thank you very much for your comment, it was a pleasure to serve you Please tell us how we can improve?

10/10 Excellent

babish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best Location in Quito
Perfect location and very large rooms. Building is next to Marriott Quito which gives flexibility to use their bar and restaurant.
Stayed 2 nights in Nov 2019
Response from Belén P on 8 Jan 2020
Thank you very much for your comment, it was a pleasure to serve you

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and spa area. Loved the steam room. There could have been better information on all the amenities we didn’t know where to eat breakfast which was included. We purchased some beer in the common are which was advertised as 5 dollars we payed at the front desk. Then the same girl that took our money called our room later and asked for more money. The guy with her told her she was wrong but she insisted we pay more.
Stayed 3 nights in Mar 2019
Response from Sharon N. on 6 Apr 2019
Hello Jen, thank you very much for your comment, we promise you we are going to take all your advice to improve our services, we hope to have you here soon so you can enjoy all our services and have a deligthfull stay with us. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sharing a property with Marriott, the suites are fantastic. They are large and clean. Our family loved it!
Stayed 4 nights in Dec 2018
Response from Jessica on 8 Jan 2019
Thank you for your visit, we hope you come back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience staying at this property. The staff are so incredibly helpful. You sense that they have a real feeling of responsibility for this guests and that they really want to have a great experience visiting Quito. All of the organization worked flawlessly - from the moment Gonzalo picked us up at the airport until he dropped us off. They are happy to help organize with visits to cultural areas and they were incredibly helpful when my daughter got sick. We also loved having access to the Marriot pool and spa. It was a wonderful retreat after spending time in the busy old town. Highly recommended.
Stayed 5 nights in Dec 2018
Response from Jessica on 8 Jan 2019
Thank you for your visit, we hope you come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Naseem

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good overall; a few things could be better
The room was actually quite nice -- clean, comfortable, and huge (could fit a family in here and have plenty of room to cook and eat and relax) -- but some other aspects weren't great. For starters, this is actually part of the Marriott, but you would never know that from their branding or the communications you get in advance, and you'll have a really hard time finding it (as will your cab) unless you know where to go. You have to come through the Marriott parking lot and then go down a street to the back, which is really annoying if your'e coming and going on foot, as you basically have to walk down a dark alleyway with no sidewalk. Also, the location isn't the greatest, as you're kind of a ways from the major attractions in the old city (a very long walk) or else an Uber ride. Meanwhile, there's not a lot of staff; when I arrived, I had to wait five minutes, as there's apparently only ever one person at the front desk and he was in a meeting. It's also kind of a ghost town in the lobby, as it's small and no one hangs out there. You can head over to the Marriott for restaurants, shopping, and general hanging out space in the lobby -- and the Marriott lobby is the best place to get cabs or have your Uber pick you up as well. Pro tip: ask one of the staff members to show you the indoor way to get to the Marriott, which is a bit roundabout and hidden, but it will save you a lot of time and hassle once you get it figured out.
Stayed 1 night in May 2018
Response from Jose on 18 Aug 2018
Dear. Mr. Nassem thanks for your comments, we are making changes to improve our service. Kind Regards Jose

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2018

10/10 Excellent

Hanne, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suite for longer stays
We had some issues with lack of hot water and one TV cutting out, but with a few visits from maintenance, it was eventually resolved. Staff is very helpful. Suite is spacious, kitchen had a fairly big fridge and adequate cooking utensils, we asked for a toaster and it came promptly. We were on the ground floor and had a huge patio, the only problem with that is that your patio furniture gets filthy from the smog, so we had to wash it down every time we sat on it! The pool area is wonderful and the amenities at the Marriott are great. We marveled at the Marriott's floral arranger, all the floral arrangements are breathtaking. The young lady who served us our included continental breakfast was so sweet and kind! We would absolutely stay here again, easy walking distance to parks, restaurants and bars!
Stayed 21 nights in Jan 2018
Response from Jose on 18 Aug 2018
Dear Mrs, Hanne, Thank you for your comments, we are making changes to improve our services. Kind Regards Jose

8/10 Good

don, chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room. Quite
Lady at front desk was very friendly. Don't remember her name. I went to the desk a few times and she would call my tour company's for me as I spoke no Spanish. It made for better çomunication.
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just have great things tell about this place. Excellent location, the condition, cleanliness and comfort are excellent. also, the view of the Pichincha mountain was great. overall it was a amazing experience.
Stayed 8 nights in Dec 2017

10/10 Excellent

Monica, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
I loved the suites and the staff I think is one of the most beautiful places I have stayed
Stayed 2 nights in Sep 2017

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property
Torres suites is a amazing family hotel, the location and the service is excellent , the only. As point if the breakfast arrangement with Marriot - that sucks.
Stayed 1 night in Jul 2017

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torres suites rocks, everything about his property is amazing
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was good, clean and comfortable, but the breakfast was very bad.
Stayed 4 nights in Jun 2017
Dear Mr. Guest, thanks for your comments, we will work to improve breakfast, Kind Regards Jose

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jun 2017
Dear Guest, thanks for your comments, Kind Regards Jose

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Overall, everything was great. Comfortable, quiet, clean, spacious.
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommend. HUGE room, affordable.
Spectacular service, nice rooms and can't beat them for the price! I would definitely stay here again.
Dear Guest, thank you for your comments. Kind Regards Joseph

10/10 Excellent

Ro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with big rooms and access to Marriot
This is a great hotel tucked behind the JW Marriott and offers great value for money. The suite we had was huge with a big kitchen, living area with a sofa, a bedroom and two big bathrooms, one which had a washer dryer in it. The bed was a huge king bed and very comfortable and the entire stay was enjoyable. The kitchen has basic pots and pans and utensils but it doesn't have basics such as coffee (despite a coffee machine) and salt and pepper or oil. We even called down to ask for these items but they said they didn't have them which was a little annoying. There also isn't any soap for the dishwasher or the laundry machine, although we bought laundry soap for very cheap nearby. The best part of the hotel was being able to use the Marriott pool, health club and their spa facilities. We spent a lot of time there and loved the facilities. The breakfast is okay - a few pieces of bread and crossiants, coffee, juice and some fruit. Nothing great but a nice add on.

10/10 Excellent

david, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and easy access to all facilities
Really good room with easy access to all Marriott facilities and restaurants. OK location for Quito centre but need a taxi or bus to get to colonial centre.

8/10 Good

FERNEL

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tim, Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious self-catering establishment
We arrived about midnight slightly worried because reception is closed then. English-speaking night manager at desk was welcoming and efficient. Got us to our room quickly. Our one bedroom apartment was spacious and well appointed, even having its own washer/dryer and a cloakroom toilet off the living room. The kitchenette was clean and the apartment could call on room service from the Marriot which is next door. Torres entrance is inside the Marriott security fence and our taxi driver had to consult the despatcher at the airport to understand how to get to it. Our included breakfast was a very pleasant continental at Le Gourmet café in the Marriott to whose lobby our room key gave us access without going outdoors. We would use Torres again if we come to Quito.
Response from Front Desk Staff on 22 Feb 2017
Dear guest Thank you very much for your kind comments. At Torres de Suites we are committed to making our guests feel comfortable as if they were at home and with a professional service. We will be very pleased to serve you at a future opportunity.

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So spacious, so clean, so convenient!
We loved the Torres de Suites.We found the soundproofing fine and were not disturbed by noise from other rooms. The bed was super comfortable, water pressure and temperature excellent. The kitchen was well equipped, although there was no electric kettle. The hotel provided a stove-top kettle instead. The convenience of the kitchen, washing machine and dryer were fantastic. The area is convenient for walking and dining nearby, our only complaint is the wifi was somewhat erratic and occasionally very weak. Using the entrance and all facilities of the Marriott was lovely. Overall an excellent experience.
Response from General Manager on 22 Feb 2017
Dear guest: From the staff at Torres de Suites by Inamazonas, we thank you very much for your kind comments, which encourage us to continue our efforts to offer excellent services with kindness and warmth. We will be pleased if you can stay with us in an upcoming visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and roomy
We stayed in a 2-bedroom suite... 2 bathrooms, full kitchen and washer/dryer. Excellent unit. A/C worked perfectly. The dryer actually got hot and dried our clothes. The kitchen was fully stocked with a real coffeemaker (not the horrible single pod that most hotels now use). There was a full size refrig and freezer with ice trays. Housekeeping cleaned the unit daily. Shower always had hot water and water pressure was strong. You have access to the Marriott hotel connected... benefit of using the pool and gym. Great gym with plenty of equipment. Breakfast was the only negative. One person working the cafe every a.m. Took a long time to get coffee and food. The free breakfast was a plate of fruit, glass of juice and a plate of 3 different breads. Staff at Torres was very accommodating and efficient. We were very pleased with our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jorge, La Puente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotal
This hotel is part of the Marriott, a separate tower, hard to find even by the local Taxi drivers, but, if you tell them to take you to the Marriott they will know right away, is located right behind the Marriott Hotel. You can even use the Marriott facilities: Pool, Gym, restaurants, etc.

10/10 Excellent

Kathryn, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very nice room/ suite with 1 1/2 baths- love that. Breakfast was fabulous. Service great.

10/10 Excellent

CHIRAG, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
It is a good hotel with courteous and friendly staff. I have been to Quito multiple times and have stayed in JW Marriott, Hilton Colon, Le Parc, Howard Johnson. My Stay at Torres de Suites was a good. Torres de Suites also have good security staff. I left the Balcony door of my room on the first floor open and they intimated me for the same during a midnight. They have a tie-up with JW Marriott for the amenities so you get the access to spa sauna and Jacuzzi along with free massage. I would prefer staying in the same hotel all the time i visit quito.

10/10 Excellent

lulu, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is second time we stayed at this hotel. We were not disappointed We would recommend it all the time

10/10 Excellent

lulu, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We spent 3 days after booking with Expedia. The hotel staff were very friendly and the room was very spacious. The hotel is located centrally and I would recommend it to any visitor to Quito

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

bernel, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel great pool with wet and dry sauna help
Large rooms great pool area with wet and dry sauna. Friendly and helpful staff.

10/10 Excellent

bernel, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with terrific pool
Enjoyed our stay Staff friendly and helpful and health spa and pool very nice

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Excelente alojamiento, quizás el desayuno debería tener un poco más de variedad, pero en terminos generales muy bvien.
Stayed 3 nights in Dec 2023

10/10 Excellent

Javier

10/10 Excellent

Valeria

Stayed 1 night in Nov 2022

10/10 Excellent

Cristhian

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excelente sitio, gente muy amable
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Todo el hotel , el personal y el servicio es excelente.
Stayed 3 nights in Jul 2021