Café

Reviews of LyLo Queenstown

5 out of 5
LyLo Queenstown
47 Camp Street, Queenstown

Reviews

8.6

Excellent

Rating 10 - Excellent. 269 out of 546 reviews" "
Rating 8 - Good. 179 out of 546 reviews" "
Rating 6 - Okay. 62 out of 546 reviews" "
Rating 4 - Poor. 22 out of 546 reviews" "
Rating 2 - Terrible. 14 out of 546 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hannah on 13 May 2024
Thanks for your great review! We hope to see you again at LyLo Queenstown :)

10/10 Excellent

Katey

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Hannah on 12 May 2024
Thanks for your great 5 star review! We look forward to having you stay again!

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from bus station, great staff, comfortable bed and private.
Stayed 1 night in Mar 2024
Response from Hannah on 8 May 2024
Hey there! Thanks a bunch for dropping by and sharing your thoughts! So stoked to hear you found our spot just a hop, skip, and a jump away from the bus station – makes getting here a breeze, right? And big ups to our amazing staff for making your stay extra rad! Thrilled you found your bed cozy and enjoyed that privacy vibe – we're all about giving you that home-away-from-home feel! If there's anything else you need or any suggestions you have, feel free to give us a shout. Until next time, safe travels and sweet dreams!

10/10 Excellent

YUTA

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hannah on 7 May 2024
Thanks so much for your 5/5 review! We hope to see you back at LyLo Queenstown soon!

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hannah on 7 May 2024
Thanks so much for your 5/5 review! We hope to see you back at LyLo Queenstown soon!

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has all indicated amenities, in a previous review I indicated that the room was to cold, however after following up with a staff member, it was drawn to my attention that the room had a portable heater and she visited my room to set up same. The bed was very comfortable.
Stayed 5 nights in Apr 2024
Response from Hannah on 25 Apr 2024
Hey!Thanks for sharing your experience with us! We're glad to hear that you found our property to have all the amenities you needed. It's great that our staff member was able to help you out with the portable heater and ensure you were comfortable during your stay.We're also thrilled to hear that you found the bed very comfortable! If there's anything else we can do to make your next stay even better, just let us know. We're here to help!Take care and see you next time!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hannah on 14 Apr 2024
What an awesome review, thank you Andrew! We hope to see you again at LyLo Queenstown!

8/10 Good

Isabellye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting Queenstown is already expensive as it is. So being able to find a place for me and my friends that is a little more affordable was great. We got the family room, so we had our own bathroom and it is so conveniently close to everything Queenstown has to offer.
Stayed 4 nights in Mar 2024
Response from Hannah on 9 Apr 2024
Hey there! Thanks a bunch for your awesome review! It's fantastic to hear you found our place to be a sweet spot in Queenstown without breaking the bank. The family room sounds like it worked out perfectly for you and your friends, especially with that private bathroom perk! And you can't beat the convenience of being close to all the action. We're thrilled you had a great time exploring Queenstown, and we hope to welcome you back again soon for another adventure! Cheers!

10/10 Excellent

Yung Wen

Stayed 1 night in Mar 2024
Response from Hannah on 18 Apr 2024
Thanks so much for your review Yung! We look forward to seeing you again at LyLo Queenstown :)

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a double en-suite and couldn’t have been happier. Yes, the rooms are small but there’s space under the bed for your bags and we paid a fraction of the cost compared to other properties in the area. The location is outstanding, the bathroom was clean and had a great shower - there was even shampoo and body wash provided! Bed comfy but the highlight was the incredible view of the lake from our room. Would recommend Lylo to anyone!
Stayed 5 nights in Mar 2024
Response from Marcos on 1 Apr 2024
Hi Jessica,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay in our double en-suite room and found it to be comfortable and convenient. It's great to know that you appreciated the cleanliness of the bathroom, the provided amenities, and the stunning view of the lake from your room.At Lylo, we strive to offer our guests excellent value for their money, and we're glad to hear that you found our rates to be reasonable compared to other properties in the area.We truly appreciate your recommendation and hope to welcome you back to Lylo in the future. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure you have a fantastic stay!

4/10 Poor

Gregory

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is small and the rooms tiny. Great for backpackers just sleeping then keeping on with it. No luxuries.very simple . Clean and convenient
Response from Marcos on 24 Mar 2024
Hi Gregory,Thank you for sharing your thoughts on Lylo. It sounds like the property suits the needs of backpackers looking for a simple, clean, and convenient place to stay, especially if they're primarily using it as a base for sleeping and continuing their travels. Your insights will be helpful for others considering accommodations in Queenstown. If you have any other feedback or need further assistance, feel free to let me know!

10/10 Excellent

Ryan, Conroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally locate in Downtown Queenstown there was no shortage of places to eat, drink, shop, or head out to the mountains from. Highly recommend staying. Rooms felt a little "hostel" style and that was kind of the vibe of the whole place but that was fine, we only stayed for one night. Longer wouldn't have been a problem either though.
Stayed 1 night in Mar 2024
Response from Marcos on 13 Mar 2024
Hi Ryan,Thank you for sharing your thoughts on the central location and overall experience during your stay in Queenstown. It's great to know that the convenience of being centrally located was beneficial and that you found the recommendation worthwhile.If you have any further comments, questions, or if there's anything specific you'd like to share about your stay, feel free to let me know. I'm here to assist!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Gets a bit loud and stays loud late but you can’t beat the location!
Stayed 2 nights in Mar 2024
Response from Marcos on 10 Mar 2024
Hi Danielle,Thank you for your feedback. I'm glad to hear that you found the accommodation comfortable and clean. However, I understand that noise can be a concern, and it's something that can impact the overall experience. It's valuable information for both the accommodation and future guests.If you have any specific suggestions or if there's anything else you'd like to share about your experience, feel free to let me know. Your insights are important and can contribute to improvements in the overall guest experience.

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service
Clean and good staff.
Stayed 1 night in Mar 2024
Response from Marcos on 10 Mar 2024
Hi Gloria,Thank you for your brief feedback. I'm glad to hear that you found the accommodation clean and the staff helpful. If you have any specific details or suggestions you'd like to share about your experience, feel free to let me know. Your insights are valuable for both the accommodation and potential future guests.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the “downtown” core making it very convenient to walk everywhere. Room very clean. Very comfortable beds. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Marcos on 3 Mar 2024
I'm delighted to hear that you had a positive experience during your stay, and that the hostel's proximity to the downtown core, clean rooms, and comfortable beds contributed to your satisfaction. It's great to know that you would consider staying there again.Hi Wendy,If you have any more comments or if there's anything else you'd like to share about your experience, feel free to let me know. I'm here to assist you with any further information or recommendations you may need. Thank you for taking the time to provide your feedback!

10/10 Excellent

jeannefurukawa

Ben has fun and amazing activities to add to the Queenstown experience. Friendly and helpful staff. I would come back and stay here again
Stayed 1 night in Feb 2024
Response from Marcos on 29 Feb 2024
I'm glad to hear that you had a positive experience with Ben's fun and amazing activities, as well as the friendly and helpful staff. Creating a memorable experience for guests is important, and it sounds like they contributed to your enjoyment of Queenstown.

8/10 Good

KIERAN, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and property is right in the centre so perfect for walking. Staff friendly but strick on the 3pm checkin, did let us leave bag though. Room was fine but small and had no windows but we knew this, which is great for sleeping as no Natural light but found it made me oversleep, no control on temperature though as centrally controlled. Would stay again as it was fine for a night. Definitely aimed at foreign backpackers and tourists but fine for a night
Stayed 1 night in Feb 2024
Response from Marcos on 25 Feb 2024
Hi Kieran,Thank you for sharing your detailed feedback about your stay. I'm glad to hear that the central location and friendly staff made your stay positive. It's good to know that the staff accommodated your request to leave your bag, even though the check-in time was strictly at 3 pm.I appreciate your honesty about the room size and lack of windows. It's great that you were aware of these aspects beforehand and that it worked well for your sleep. The centrally controlled temperature, however, is duly noted, and I understand how it can impact the overall comfort.Your insights are valuable for potential guests considering a stay at the property, and I'm glad to hear that you would consider staying again for a night. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to do so. Thank you for taking the time to provide your feedback!

4/10 Poor

Eleanor

Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Marcos on 18 Feb 2024
Hi Eleanor,Thanks for staying with us at Lylo Queenstown. Have a great week!

10/10 Excellent

Dongyue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Marcos on 18 Feb 2024
Hi Dongyue,We are happy to see that you enjoyed your overall stay at Lylo Queenstown. We hope to have a chance to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and inexpensive
Excellent location from bus stop and near shops. Room is small but clean. Stayed in two different rooms in two trips. The only complaint is that the TV is bad in both rooms, and the hotel should provide a couple of stool in the room for sitting. The kitchenette is very useful.
Stayed 1 night in Feb 2024
Response from Marcos on 12 Feb 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our excellent location, close to the bus stop and shops. We appreciate your compliments on the cleanliness of our rooms, even though they may be on the smaller side. We apologize for the inconvenience caused by the TV in both rooms. Your suggestion regarding providing stools in the room for sitting is duly noted. We're pleased to know that you found the kitchenette to be very useful. We hope to welcome you back to LyLo Queenstown in the future.

8/10 Good

King Keung John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marcos on 11 Feb 2024
Hi King,Thanks for your review. We are happy to see that you enjoyed your overall stay at Lylo Queenstown. Have a great week!

10/10 Excellent

Anna

Stayed 3 nights in Feb 2024
Response from Marcos on 6 Feb 2024
Hi Anna,Thanks for scoring us 10/10. It is a pleasure to see that you had a great time with us at Lylo Queenstown.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location good, staff friendly, room felt like a prison cell without the bars, or a store room with a toilet in it. I wouldn’t choose this again. Check in and check out process was easy.
Stayed 1 night in Jan 2024
Response from Marcos on 26 Jan 2024
Hi Rebbeca,Thanks for posting your review. We hope to have a chance to host you again. Have a great 2024!

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marcos on 24 Jan 2024
Hi Maria,It is good to see that you enjoyed your overall stay at Lylo Queenstown.Have a great 2024!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marcos on 21 Jan 2024
Hi Jennifer,Thanks for your review. It is good to see that you enjoyed your overall stay in Lylo Queenstown.

10/10 Excellent

Liz

Stayed 3 nights in Jan 2024
Response from Marcos on 6 Feb 2024
Hi LIz,We are happy to see that you enjoyed your overall stay at Lylo Queenstown. We hope to have a chance to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Marcos on 10 Jan 2024
Dear guest,Thanks for your feedback. Have a great 2024!

6/10 Okay

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
The bathrooms were below expectations. There was one sink for an entire floor. There was mould growing on the extraction fan.
Stayed 1 night in Jan 2024
Response from Marcos on 8 Jan 2024
Hi Craig,Thanks for posting your review. We will bring your comments to the housekeeping manager to improve the cleanness of our facilities. Have a great 2024!

2/10 Terrible

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were supposed to stay at Lylo which was a 2 minute walk from the city. Instead we had to trek 15 minutes from the city with all of our baggage. 2 hours before check in we were told we were being switched to a different property. We arrived at 5:45…. 2.45 hours past check in time and a room was not ready. The staff seemed clueless and it was a mess.
Stayed 1 night in Jan 2024
Response from Marcos on 7 Jan 2024
Hi Jacqueline,We are sorry for the experience you had with your reservation. We hope to have a chance to host you any time soon. Have a great 2024!

8/10 Good

Lisa

Liked: Staff & service
Great location, small rooms but nice common areas
Location was excellent to explore queenstown. We had a ensuite queen room and it was very small, but the bed was comfortable and the common spaces are quite nice (especially the roof deck), so it's easy to avoid spending much time in your room. There is reasonably-priced public parking nearby too.
Stayed 2 nights in Dec 2023
Response from Marcos on 4 Feb 2024
Hi Lisa,Thanks for your review. We are happy to see that you enjoyed your overall stay at Lylo Queenstown. We hope to have a chance to host you again anytime soon!

10/10 Excellent

Chibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good comfortable and cheap room in queenstown
Great location at a walking distance to all restaurants and stores. the room was a bit small and tight to move around, especially with open luggage, but the bathroom was very clean and spacious. the room was also clean and good for the price we paid.
Stayed 1 night in Dec 2023
Response from Marcos on 3 Jan 2024
Dear Chibi,Thanks for your review. It is really good to see that you enjoyed your overall stay at Lylo Queenstown. Have a great 2024!

10/10 Excellent

Narith

Stayed 1 night in Dec 2023
Response from Marcos on 14 Jan 2024
Dear Narith,It is great to see that you enjoyed your stay in Lylo Queenstown.Have a great 2024!

10/10 Excellent

Yuto

Stayed 3 nights in Dec 2023
Response from Marcos on 26 Dec 2023
Dear Yuto,It is great to see that you enjoyed your overall stay at Lylo Queenstown. Have a great end of the year!!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great space! Stayed on our honeymoon. Rooms are small but conveniently set out.
Response from Marcos on 21 Dec 2023
Dear Sarah,Thanks for posting your review. We are happy to see that you enjoyed your overall stay. Have a great end of the year!

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The set up of pods in the hostel are ideal for privacy and being able to get a complete nights rest. Storage locker in the rooms were a great size. Very nice having a rooftop lounge.
Stayed 7 nights in Dec 2023
Response from Marcos on 18 Dec 2023
Dear Kylee,Thanks for posting your review. It is good to see that you enjoyed your overall stay at Lylo Queenstown. We hope to have a chance to host you again any time soon. Merry Christmas and Happy New Year!!

10/10 Excellent

ryan

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Marcos on 18 Dec 2023
Hi Ryan,Thanks for taking time to post your feedback. We hope to have a chance to host you again anytime soon!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marcos on 18 Dec 2023
Dear Ruth,It is nice to see that you enjoyed your overall stay. We hope to have a chance to host you again!

6/10 Okay

Lynette

Liked: Cleanliness, staff & service
Kitchen very small and not really fit for purpose Have to go up to 4th floor to sit & eat carrying stuff Some renovations planned I believe so will hopefully address that. Intermittent issues with luggage lockup combination. Seemed to need to be reset
Stayed 1 night in Dec 2023
Response from Marcos on 18 Dec 2023
Dear Lynette, we do understand that our kitchen is not big enough for the numbers of guests we get. Therefore, we are working toward to provide a better space for our guest to have their meal and hang out with their friends as well.

6/10 Okay

MIHO

Stayed 1 night in Nov 2023
Response from Marcos on 18 Dec 2023
Hi MIHO,Thanks for staying at Lylo Queenstown. Have a great end of the year!

8/10 Good

Velu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for shopping and dining. Nice and clean rooms, Too noisy until late night and strong cooking smell all over the corridors. Not too family friendly.
Stayed 2 nights in Dec 2023
Response from Marcos on 12 Dec 2023
Dear Velu,Thanks for your feedback. We are glad to hear that you enjoyed your overall stay. Sorry for the noise and the kitchen smell. We hope to have a chance to host you again.

8/10 Good

Lynette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Marcos on 12 Dec 2023
Dear Lynette,It is lovely to see that you enjoyed your overall stay here at Lylo Queenstown. Have a great week ahead!

6/10 Okay

Marie

Travelled with partner
Liked: Cleanliness
The room was small but clean and comfortable. The shared kitchen facilities were busy and messy, but were cleaned up in the morning. Reception is just a person sitting at a computer. There were lots of people milling about including a vagrant causing a disturbance, made us a little concerned about the street parking.
Stayed 1 night in Dec 2023
Response from Marcos on 7 Dec 2023
Dear Marie, tanks for posting your review. Summer is a great and busy time for us here in Queenstown. We do work with a self-check-in and checkout system, the staff at reception will assist whenever the guest needs. Regarding to the vagrant guy we managed to let him out safely. We do understand your concerns and we work toward to make the guest's experiences incredible.

8/10 Good

ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice, very small room. Room seemed a bit expensive but I think that’s just queenstown as a whole. Would recommend for a 2 night stay 👍
Stayed 4 nights in Dec 2023
Response from Marcos on 7 Dec 2023
Dear guest, we are happy to see that you enjoyed your overall stay. We hope to have a chance to host you again any time soon.

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Basic
Fire alarm in the middle of the night, cold showers in the morning, no cups in the room, no space for luggage. Kitchen was packed, restaurant top roof bar permanently closed:(
Stayed 1 night in Nov 2023
Response from Marcos on 8 Dec 2023
Dear Sandra,Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We are sorry for the fire alarm disturbance; this is something that we can't control. However, our staff could manager the situation in the best way possible.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
It was so central, clean and one of the best hostels I have stayed in internationally
Stayed 1 night in Nov 2023
Response from Marcos on 22 Nov 2023
Hi Beth,You are a day maker!! We really hope to have a chance to host you again any time soon.

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Marcos on 28 Nov 2023
Hi Chiarg,Thanks for your review. We are glad to see that you have enjoyed your stay with us at Lylo Queenstown. We hope to host you any time soon again.

6/10 Okay

Boyagama

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Marcos on 22 Nov 2023
Thanks for choose Lylo for your stay in Queenstown. We hope to have a chance to host you again!!

8/10 Good

Greg

Liked: Staff & service, amenities, property conditions & facilities
The room was very small but just right in town ..Get Uber to airport ..lots bars and food places ..Room needs blanckets for cold nights
Stayed 1 night in Nov 2023
Response from Marcos on 22 Nov 2023
Hi Greg,Thanks for sharing your feedback. Our location is great, we are in the heart of Queenstown with lot of activities and bars around us. We do provide extra blanckets whenever the guests need them. Thanks for staying with us. Have a great day!

6/10 Okay

Evelyn

Travelled with family
50/50
The room itself is adequate for a hostel with our own en-suite bathroom and location is great. Problem is they charged me more than the amount I booked in Hotel.com and I am not happy with that considering I almost paid $200 almost like a 4-5 star hotel it’s not worth it!!
Stayed 1 night in Nov 2023
Response from Marcos on 28 Nov 2023
Dear Evelyn,Thanks for posting your review. We hope you had a great time with us at Lylo Queenstown. We can provide the receipt to Expedia for you to have a clear idea what you have been charged. Please do not hesitate to contact us with you need further information.

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the room with a bathroom and ensuite and loved our stay! Could recommend staying here enough!
Stayed 5 nights in Nov 2023
Response from Marcos on 22 Nov 2023
Dear Laura,We are happy to heart hat you enjoyed your stay at Lylo Queenstown. We really hope to have a chance to host you again!!