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Reviews of Hotel Puntarenas Beach

2.5 out of 5
Hotel Puntarenas Beach
50 metros este de la Clinica San Rafael, Paseo de los Turistas, Puntarenas

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 131 reviews" "
Rating 8 - Good. 38 out of 131 reviews" "
Rating 6 - Okay. 21 out of 131 reviews" "
Rating 4 - Poor. 21 out of 131 reviews" "
Rating 2 - Terrible. 11 out of 131 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

jo anne

Travelled with partner
Overall our stay went well, but our check-in was a mess. This reservation was prepaid (like dozens of others we’ve made with Expedia). For some reason the front desk agent gave us the hotel’s Expedia receipt he had created which showed the room a total of $63 USD cheaper. We should NEVER have been provided that information. It took some translation to figure out what he was trying to show us. Why, we’ll never know. The pool was great, the included breakfast in the open air sidewalk restaurant was fantastic and the views for sunset from the 4th floor balcony were outstanding.
Stayed 3 nights in Feb 2024

4/10 Poor

Grygorii, San Jose

Disliked: Staff & service, amenities, property conditions & facilities
We rented junior suite with ocean view. Ocean view was the only good thing, this was not a suite, just a regular room with a view branded as a suite. Old, barely working tv and fridge, AC was working but couldn't keep the room cool, very noisy location, with music and karaoke, windows and balcony door with gaps and don't block any noise. There were no toiletries in the room, bathroom door is with glass and huge holes , leaving zero privacy. No blinds - 5:30 am sun will wake you up. Hard to park in very small garage, where people block you car.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puntarenas Beach Hotel
El hotel está en una ubicación accesible hay muchos restaurantes a los alrededores el hotel y lo fundamental la playa queda relativamente cerca
Stayed 4 nights in Jan 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Jan 2024

2/10 Terrible

Francini Mariela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Kristin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our toilet never flushed. We asked the staff to have fixed. Never did. Gross
Stayed 2 nights in Apr 2023

4/10 Poor

ADOLFO

Stayed 1 night in Mar 2023

2/10 Terrible

Todd

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is so outdated and short on amenities. No way would I stay here again. No blanket, short on towels, pillows were overstuffed and so on.

10/10 Excellent

Jocelyne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, location breakfast and staff were great. We had some issues with the shower as you have to hold the shower head at all times and the check in time is not till 3pm, which was a bit inconvenient.
Stayed 1 night in Feb 2023

4/10 Poor

Grant

6/10 Okay

Douglas

10/10 Excellent

Estella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, very clean hotel, close to beach.
Stayed 1 night in Aug 2022

4/10 Poor

Norma

Travelled with family
Disliked: Staff & service, property conditions & facilities
Breakfast was not good. Staff in the restaurant was rude.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
The best compliment you can give is an honest comment I found the stuff to be warm and welcoming my only disappointment was the Deco was a little bit dated But found our room to be clean and fresh. By accident I left my phone at the hotel about an hour later I realized that I had lost my phone to be fair I thought I lost the phone somewhere else but my girlfriend contacted the hotel to see if my phone has been found they confirmed that they had the phone. I want put to bed a myth about the breakfast at the hotel, it definitely a good flavor Pinto but the eggs were cold but all around a decent breakfast served with fruits definitely better than average. Honesty and integrity can definitely be found at this hotel I recommend
Stayed 1 night in Jun 2022

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was perfect except for the lack of hot water. I don't enjoy cold showers very much.
Stayed 1 night in May 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This old dowager of a hotel has clearly seen better days. The room was nice and clean, the balcony was great. Wifi and air conditioning poor. Breakfast was decent. The staff was very nice, answered all my questions, and very helpful.
Stayed 1 night in Apr 2022

2/10 Terrible

Diana

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Allan, Napanee

Travelled with partner
Liked: Cleanliness, staff & service
Advertised a casino but it has been removed. Overall nice place to stay. Beach and streets are very busy on weekends.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the cost, Puntarenas is safer than people thiink
Stayed 1 night in Feb 2022

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Feb 2022

8/10 Good

Erica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was great, we were there for one night and the owner was super helpful.
Stayed 1 night in Dec 2021

8/10 Good

Randal

Liked: Staff & service
Disliked: Property conditions & facilities
Fall from Greatness
The place was nice enough for the price and location. The room was an "Economy". The hotel's lowest price, and didn't have a window as advertised. The hot water was just a trickle. The only furniture was a chair, open wardrobe, and the bed. There was a small shelf under the TV that acted as a desk. The only way to get a WIFI signal was close to the door. So the chair became a laptop desk. The included 'free' breakfast was tasty, but they served small portions. This place had seen better days, but was pleasant enough. I'm thinking that next time I'll go with a B&B
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very bad hotel, not recommended.
Everything went wrong with this stay, the lack of internet in the room as advertised, a stupid receptionist who was trying to lecture me about reading the small print as he does when he travel 🙄 very small breakfast (kids at school cafeterias get bigger portions!) and the list of ‘don’ts’ they give you to sign when you check in that makes you feel you are checking in into prison! The quality/price rapport is terrible, very expensive for what it is and I will certainly not recommend it to anyone.
Stayed 2 nights in Nov 2021

2/10 Terrible

Jose

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
When you pay for the most expensive room in a hotel, you at least expect a "welcome" or a "thank you." These people, they acted like they were doing us a favor when in reality there were only 2 rooms occupied in the whole hotel. Everything in the room is in Chinese including the remote controls for the tv. There are no lamps anywhere other than very annoying ceiling lighting. There was no shower curtain. The free breakfast was very good and so were the employees serving it. I think it was way overpriced for what you get, or at least for what I got. Never going back
Stayed 1 night in Sep 2021

8/10 Good

Kim

Travelled with group
Liked: Staff & service, room comfort
Staff were excellent considering Covid 19, could use some updating
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Simple. Food and drinks across the street.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location right next to the beach... has a fairly typical Costa Rica Buffet for breakfast ... Pool is small and great for kids ... since if¡t was full of them but they were having a blast.....
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2020

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Warm me up
Upon walking in the windowless room I decided to take a shower, which made me regret not spending a little extra. The fortunate part of this experience is the amazing karaoke bar that is a block to the east on the side of the beach.
Stayed 1 night in Jan 2020

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Puntarenas, great any time
The Hotel experience overall was great. The staff was very friendly and accommodating. The cleanliness overall was also great. The only details: Towels, none for the floor, we had to ask for it. WiFi: it was less than reliable. It dropped and was very weak at the rooms. They should think of upgrading or get extenders
Stayed 1 night in Jun 2019

8/10 Good

Maria Auxiliadora

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice hotel, great breakfast!
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have no big complaints about the property as it was just standard for this area. Nothing special but fine. I will say that when the staff tried to charge me again she was going to charge us less. So now I wish I would have just called the hotel directly.
Stayed 1 night in Mar 2019

8/10 Good

Natalia

Liked: Cleanliness, staff & service, room comfort
Decent hotel for money
The hotel is conveniently located in the city center and by the cruise ship terminal. The view is great overlooking sea. The rooms are spacious however are very basic. This hotel is perfect for a short stay however can accommodate longer stay if you’re looking for a simple yet clean hotel.
Stayed 1 night in Feb 2019

8/10 Good

James

Liked: Staff & service
Puntarenas beach retreat
I noticed some bad reviews, but I thought it was quite a nice little hotel. I think people forget it's Central America. Location was safe, charming, with incredible views. A little noisy at night, not the comfiest bed, but for value I can definitely recommend this spot.
Stayed 1 night in Feb 2019

2/10 Terrible

Isaias, Seattle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small and dark. Feels very cheap. Will not recommend this place. We got a room with no window very small
Stayed 1 night in Jan 2019

4/10 Poor

francesco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap hotel, you get what you pay for
Bed was uncomfortable, pool was cold and very cloudy, WiFi was terrible , local area was very dirty garbage everywhere in the streets.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Simple, but clean
Very simple room, but clean. Pillows were terrible and so small.
Stayed 1 night in Dec 2018

4/10 Poor

Johannes m

Not a great place....
The room had no windows and when I complained about this they offered me another room for $35,- ??? After some negotiating I was able to bring this down to $10,-.
Stayed 1 night in Aug 2018

4/10 Poor

Meh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This people need some training about tourism and customer service.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and the room was excellent. We'll be back for another vacation
Stayed 2 nights in May 2018
Response from Toni on 16 May 2018
Thank you, very much for you comment, we will be very happy to have you back. Best wishes.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
the room was OK, the AC worked but the remote was in chinese I think. Wifi didn't really work so well in the room. The restaurant had some pretty good food and the pool was nice. Not the fault of the hotel but the beach was a mess across the street. Overall I would say the price was our biggest complaint. Expected a much nicer place at that cost point. Fine for a night stay.

10/10 Excellent

Asta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near the beach and short distanse to the ferries.
Stayed 1 night in Jan 2018

4/10 Poor

Leory, Sask. Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to ferry
Beds are uncomfortable showers are cold. Battery’s dead in air conditioning remote. Very noisy and shower taps leaking Got a very poor sleep. Half the lites didn’t work or kept flashing even with them shut off.
Stayed 1 night in Jan 2018

4/10 Poor

jpchespi, Costa Rica

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs some help
The hotel was centrically located, however the indoor pool is uncomfortable and has a weird look, some of the rooms do not have a window and the beds were not confortable. Parking is very uncomfortable
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not as advertised in any way. Hotel was very old and dirty. Room was not as advertised - there are not even sheets on the bed!
Stayed 1 night in Dec 2017