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Reviews of Majestic Elegance Punta Cana - All Inclusive

4.5 out of 5
Majestic Elegance Punta Cana - All Inclusive
Playa Bavaro - Punta Cana, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 1933 out of 3250 reviews" "
Rating 8 - Good. 708 out of 3250 reviews" "
Rating 6 - Okay. 320 out of 3250 reviews" "
Rating 4 - Poor. 161 out of 3250 reviews" "
Rating 2 - Terrible. 128 out of 3250 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JACQUELINE

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic Elegance was amazing. We went 3 years ago and some of the restaurants were close and the club but this year everything was open and operational. I love all the restaurants especially the Japanese and the buffet for lunch. The buffet has a lot of variety of food for breakfast and lunch. We loved the beach, always kept clean. The pool and swim-up bar was amazing. Huge thanks to the bartenders at the swim up bar - Layner and Juan Daniel always so nice and attentive. Also, the servers: Pedro that has been there for more than 15 years and Rigoberto were servicial and always attentive to your needs. I would definitely recommended and would go back again. We were 3 couples in our early 30s and we had fun.
Stayed 4 nights in May 2024

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was the first room where Adult Club only access started, and family access ended. The noise level was very loud from the family pool, and the ground level room and patio had NO VIEW other than shrubbery and other people walking by our patio area and looking/ listening as they walked by.
Stayed 9 nights in Apr 2024
Response from Natacha Pérez on 15 May 2024
Dear. Derek,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that it's never our intention to inconvenience our guests by any means, but sometimes shortcomings may arise and we always strive to fix them as soon as possible.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
These douchebags would not refund my money because we decided not to go due to the violence going on in Haiti! They made no notice that it was spilling into their country which causes a security risk to people visiting! Money the bottom line and is why their country is not safe! Do not visit this country and especially this resort!!! 🖕
Stayed 7 nights in Apr 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Wendy, The Villages

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel. The experience was frightening and frustrating. Starting with an employee hired to be a dancer/party starter who molested (made sexual advances) to my daughter and I. I reported him ( his name was Alberto) to the front desk manager on May 5th at around 9pm. Staff members later told me that he had a .34 alcohol level and that he was “supposedly” fired. This hotel already had a bad reputation- apparently they can’t fix this situation. A lot of bait and switch - from letting me book another room because 1 room for 3 wasn’t spacious enough. They said they would issue a refund for one person in the original room which now only had two people. Instead, they charged me for 3 people in one room plus the additional room (4 people - when there were only 3). Everything had to include a heavy tip or it “wasn’t possible.” There’s so much more but that’s the highlight. I’d give it Zero stars if it were possible.
Stayed 4 nights in May 2024

10/10 Excellent

Robert Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful & the staff is amazing!
Stayed 7 nights in Apr 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

Henrick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pool
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Hector Lora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is Amazing we repeat in his hotel because we loved is elegant and the service is the best
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Deep Unmeshkumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying at this property. Staff is very friendly. Everything is close by walkable distance.
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jae Hyuk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The steakhouse has a nice atmosphere. The food was so delicious. The staff were so friendly (Santiago. Victor) and I had a great time. I stayed there for a week and went 3 times. thanks
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff they make you feel like royalty . Food was delicious and drinks very refreshing , looking forward to go back again !
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natacha Pérez on 15 May 2024
Dear. Juan,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

SRI KARTHIK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was good but we got a room that was pretty far away from the pool area. We had to pay extra for the room closer to the pool.
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jack, BEDFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s relaxing there
Stayed 6 nights in Feb 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Gilda, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service
the food was a little disappointing. the Entertainment was not good at all, it just seemed like it was run by a bunch of teenagers who did whatever they wanted. Also, this hotel did not show the true culture of the Dominican Republic. The music and shows were mainly american and honestly, when i travel to another country, i want to understand their culture better.
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 14 May 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. We sincerely apologize for the delay in our response as it is really important for us to receive feedback from our clients. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer Care Majestic Resorts

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive upgrade, my fault. I did not mention my Expedia status. I was later offered an upgrade. I was very happy with our room and declined upgrade. The staff was very help full and good natured, shout out to Benjamin. We love that you can stay out of the sun or rain most of the time due to the layout. The grounds are beautiful and lush. The pool needs work due to tiles in pool coming off. There was never a problem finding seats. They offer a wide assortment of foods for every want. Will go back again.
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 13 May 2024
Cynthia LebronCustomer Care at Majestic ResortsDear Valued GuestThank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Damir

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and organized. Im 30 years old so for me i found it a little boring as for the entertainment and also some staff were rude at the sea restaurant but i do want to shout out few people Marlin and Alfredo was really good with the entertainment team. But most importantly is Rafaela she was working at the entrance of the steak house restaurant, she was always smiling and welcoming, constantly joking and making everyone there feel comfortable!!
Stayed 7 nights in May 2024
Response from Natacha Pérez on 13 May 2024
Dear.Damir,Thank you so much for your wonderful words and for taking the time to tell the community about your stay.We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that it's never our intention to inconvenience our guests by any means, but sometimes shortcomings may arise and we always strive to fix them as soon as possible.Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 13 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

terence j

Stayed 5 nights in May 2024
Response from Cynthia Lebron on 13 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 13 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Imelda

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful..
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 12 May 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 13 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

EMELIN

Travelled with partner
staff and service was amazing
Stayed 3 nights in May 2024
Response from Cynthia Lebron on 12 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. Rooms were very good size. The food was great. The staff was awesome from Luddy, Pedro & David at See & Sea, to Amelia at French restaurant, jesus Anthony, at breakfast Buffett & Niel at Italian. All the staff made our stay excellent!
Stayed 7 nights in May 2024
Response from Cynthia Lebron on 12 May 2024
Dear Valued Guest,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

tatiana

Travelled with family
The bed mattress was dirty, and so was the room.
Stayed 5 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Tatiana,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
service was excellent. food was bland but edible, we were able to find some nice food at the buffet. Tried the steakhouse and it was over 1.5 hour wait, over 2 including waiting for table. not my favorite decor but I knew that going in. Lots of things to do. The beach and pools were absolutely amazing and in great shape, we had the least seaweed of all of the miles of beach we walked. There was a long wait at check in and they did move us where we hadn’t wanted to be… but responded well to these issues. There is a little night club, a little casino, shopping at multiple stores, activities on the beach… so lots to do. we did the hydrotherapy and that was nice. The rest of the spa was overpriced for what you get. Did I mention service was outstanding?! Needs to be said again :) I would say with a little improvement in the decor and some fixing of rooms particularly the bath area and a little more flavor to the food it would be 5 stars.
Stayed 4 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Carolyn,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Clifford Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Majestic Elegance was amazing! Not a single complaint! The staff go above and beyond for you!
Stayed 7 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Clifford,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Shea,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

taishina, florence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It pretty much had everything
Stayed 5 nights in Apr 2024
Response from Jessica Matos on 12 May 2024
Dear guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place. Very beautiful and clean.
Stayed 4 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Cindy,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Francis A Gioia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Francis,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Leah M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Jessica Matos on 12 May 2024
Dear Leah,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

2/10 Terrible

Sadeta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, great staff, but unfortunately the room I paid for was given to someone else. So I would suggest if you want to stay here, book the cheapest room because you will probably get that one regardless if you pay for the more expensive one.
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 11 May 2024
Dear Guest,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

10/10 Excellent

Eraldi

Liked: Cleanliness, staff & service, property conditions & facilities
Wawww
Stayed 5 nights in May 2024
Response from Natacha Pérez on 10 May 2024
Dear.Eraldi.Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your holiday in the beautiful Dominican Republic.We hope to see you many more times for even more excellent holiday experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Cynthia Lebron on 11 May 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Majestic Elegance was a beautiful resort. We were club and had a butler Osvaldy who made our trip even better then expected. Hotel was beautiful rooms comfortable, beach was beautiful. Food and drinks were good. Staff are amazing.
Stayed 4 nights in May 2024
Response from Meybi Baez on 10 May 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

6/10 Okay

David R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We jut got back from our 6 night stay at Elegance. The resort is beautiful and the staff is super friendly and nice. Speciality dinning was really good but buffet was ok. However, we found the entertainment and the shows were a bit boring. Michael jackson and the circus were good. The rest was very disappointing. There is barely any activities during the day. If any activities got cancelled due to rain, there isn't any replacement. The pianoist at the piano bar was like a beginner playing piano, definitely more of a street quality not a nice resort like Majestic quality. Even though all shows listed 9:30 as start time but Michael Jackson show started at 9 and the demonic republican show started at 9:30 and last only 20 minutes. Most of the days, everything shut off by 10.
Stayed 6 nights in Apr 2024
Response from Natacha Pérez on 10 May 2024
Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that it's never our intention to inconvenience our guests by any means, but sometimes shortcomings may arise and we always strive to fix them as soon as possible.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Warren Harding Hibbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Majestic Elegance was great, everyone had a smile! Victor our butler was great, he made sure we taken care of all the time. All the staff does a great job.
Stayed 7 nights in May 2024
Response from Meybi Baez on 9 May 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Rosa Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service the best
Stayed 5 nights in May 2024
Response from Meybi Baez on 9 May 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

8/10 Good

David Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The initial arrival was horrible. Our butler Jose was the person who changed our overall experience. He was absolutely amazing and made us feel welcomed. Was present and attentive the entire time. Jose is amazing and he is highly recommended!!!
Stayed 5 nights in May 2024
Response from Natacha Pérez on 10 May 2024
Dear Valued Guest,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that it's never our intention to inconvenience our guests by any means, but sometimes shortcomings may arise, and we always strive to fix them as soon as possible.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Cody Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, pools and beaches is beautiful and amazing. When we walked around the hotel property, it feels like something right out of a movie. We loved every minute of it and can’t wait to go back.
Stayed 5 nights in May 2024
Response from Meybi Baez on 9 May 2024
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Adalberto Roca

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excelente servicio, por todo el personal y mayordomo Jose fue increíble. El mejor trato recibido
Stayed 5 nights in May 2024
Response from Meybi Baez on 9 May 2024
Fue maravilloso leer sus comentarios sobre sus vacaciones con nosotros en Majestic Resorts. Es un placer saber que disfrutó nuestro hotel y que apreció… estamos muy contentos de saber que nuestro equipo proveyó un excelente servicio. Estaremos aquí, esperando sus próximas vacaciones en Majestic Resorts para, una vez más, hacer sus vacaciones lo mejor. Cordialmente, Customer Care at Majestic Resorts

8/10 Good

Ana Mercedes Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has everything depending on everyone's taste. The rooms are a little older but well kept. The grounds are very well kept. Plenty of choices for dinning. Good entertainment.
Stayed 4 nights in May 2024

10/10 Excellent

Cynthia Mae

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mine and my spouses first time to Majestic Elegance and we stayed in the club section. What a wonderful resort. Our expectation was beyond exceeded by this resort and its wonderful staff. From the moment we checked in we were tended to and treated like family. Resort is beautiful and clean. There are plenty of food choices from the buffets to the specialty restaurants. The club pool and beach section are spacious, and we never had an issue finding seating at either. Several staff members went above and beyond to make out time pleasurable. Diego, our butler, Ishmael and Joel at the club pool, Walliam at the beach club pool, Benjamin and Rosa Ana at the Favors buffet, Ana Maria, Yaima, Julia, Nilka, & Carlos at the Plaza bar, and I cannot leave out Spaghetti and Scooby Doo with the animation team. We cannot wait to return!
Stayed 7 nights in Apr 2024
Response from Cynthia Lebron on 8 May 2024
Dear Valued Guest,On behalf of the Majestic Colonial team, we would like to thank you for sharing your memories of your fantastic time here with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.It is a pleasure to know that you enjoyed our resort and that you appreciated the entertaintment activities and we are so glad to know that our staff provided an excellent service.It is reviews like yours that keep the team at the resort motivated and we sincerely thank you for your time in placing a review for us.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

James Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Vacation for mom and dad, no kids allowed! We had a grand time…. Dario attended to all of our needs, when asked….. Beach and pools were awesome….. Food choices and entertainment did not disappoint….. Would definitely recommend the resort to friends and family and would return to the Majestic Elegance with my kids as well!
Stayed 4 nights in Apr 2024
Response from Natacha Pérez on 8 May 2024
Dear Valued Guest,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice! We absolutely loved the staff they made our vacation feel like home. Our butler Erickson went above and beyond.
Stayed 5 nights in Apr 2024
Response from Natacha Pérez on 8 May 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Valeriu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great time, great beach and the best staff.
Stayed 5 nights in May 2024
Response from Meybi Baez on 7 May 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th vacatiin at this resort, and it met or exceeded all our expectations. We were able to upgrade to the Elegance Club, and our butler Henry was outstanding. He was disappointed we didn’t use him more, but we just wanted to relax and enjoy the beach etc. There was plenty to do in the evenings, and the buffet meals were wonderful. We enjoyed it immensely.
Stayed 5 nights in Apr 2024
Response from Cynthia Lebron on 7 May 2024
Dear Katharine,Thank you for taking the time to share your feedback regarding your recent stay with us.We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received from our staff members. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the NAME RESPECTIVE DEPARTMENT Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations.We hope you will give us another chance to do all in our power to make it up to you on your next visit.Sincerely,Cynthia Lebron Customer CareMajestic Resorts

8/10 Good

Alberto Erminsul Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotel facilities were excellent, although in one restaurant in particular the service was very average. The staff showed preference for a group of people and it should be an equal service.
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 7 May 2024
Dear Alberto,Thank you for taking the time to share your feedback regarding your recent stay with us.We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received from our staff members. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the NAME RESPECTIVE DEPARTMENT Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations.We hope you will give us another chance to do all in our power to make it up to you on your next visit.Sincerely,Cynthia Lebron Customer Care Majestic Resorts

8/10 Good

Arkadiy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Majestic. I liked the overall atmosphere but the service wasn’t as good this time as it was when we came in 2021.
Stayed 4 nights in May 2024
Response from Cynthia Lebron on 7 May 2024
Dear Arkadiy,Thank you for taking the time to share your feedback regarding your recent stay with us.We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received from our staff members. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the NAME RESPECTIVE DEPARTMENT Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations.We hope you will give us another chance to do all in our power to make it up to you on your next visit.Sincerely,Cynthia Lebron Customer Care Majestic Resorts