Although we will not request for the removal of this review, as the guest clearly took the time to write it and we appreciate that (despite the profanities addressed to our front desk), we would like to point out that all of the other concerns mentioned are rooted on the extra person charge and are potentially framed based on that bias. To summarize, the published rate of the room is good for 8 guests and an extra person charge is requested for guests in excess of 8. This information is written on our website, on Expedia, and all other online sources. An email and Facebook Messenger message was also exchanged, to clarify this matter, prior to the group’s arrival. Our tour operator’s experience with the group was eerily similar (i.e., booked 8pax for a group of 10). This is common practice in the hospitality industry. A room may be fitted with a queen size bed and a single bed, for example (for a max capacity of 3), but the published rate might be good for 2 to accommodate most group sizes (i.e., most groups are of 2, which make the room cheaper than if priced for 3 regardless of number). Hoping this is communicated to your group as you might find it helpful when traveling again.

Thank you for taking time to review. We are glad you had a pleasant stay with us and look forward to future visits you may have!