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Reviews of Royal Galapagos Inn

2.5 out of 5
Royal Galapagos Inn
Calle Manuel Agama, y José Yépez sector Playa de Oro, Puerto Baquerizo Moreno, Galapagos

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 9 out of 71 reviews" "
Rating 4 - Poor. 10 out of 71 reviews" "
Rating 2 - Terrible. 8 out of 71 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jordon

Travelled with family
Honest review! Could have been three or four stars but owner tried to screw us around. Travelling with my wife, three-year-old and Mom. Booked a three bed room, and even called a month earlier to clarify for sure the booking was for a room with three beds and he said yes. After paying for the room, where he seemed to not know how to use his credit card machine (telling me that he uses the tap function for $1000 transactions)…… and I had to help him by showing him how to insert the card??? Should’ve been the first hint….. He took us up to the room, opened the door, put some of our luggage in there and showed me the room with two beds….. I said to him, we are supposed to have three beds, and he responded, and I quote “you can accommodate can’t you”…… and he went on to say it’s not that big of a deal. I couldn’t even believe it….. after he charged us for our triple room price, which was substantially more than the double room. I said to him, you charged us for a three bed room, that is what we paid for, we will NOT accommodate for you. After he saw that we would not accommodate his request he showed us the room next to it, which was ready to go and had three beds and was much bigger! He completely tried to give us the wrong room and resell the more expensive triple room, not cool! It was obvious to us that he had done this to others before and gotten away with it. Beware of this guy.
Stayed 5 nights in Dec 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, even though I could not understand much in spanish, we were able to use Google translate to communicate. The accommodations are really nice for a great price, and all the rooms have a nice view and are walkable to the main street with food and shops.
Stayed 2 nights in Aug 2023

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While we had a great stay at the Royal Galapagos, I would not book on Expedia again with them. Upon arrival they did not have our reservation written in their paper booking system and we had to have the front desk worker call the owner to discuss the problem. Luckily he spoke decent English and we could get to the bottom of it. They had an extra room or we may have been in a really tough situation. Overall, the property is very safe, breakfast was delicious, and it is convenient to everything you will need.

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!
Stayed 4 nights in May 2023

2/10 Terrible

Tracey

Travelled with family
Disliked: Staff & service
Definitely wouldn’t book it again and risk being let down on arrival by being told just 1 room available after booking 2, then having to find a room in another hotel.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was near to restaurants and up one end of town. Unfortunately the door to the balcony did not lock, the TV did not work and the wifi kept cutting out. The manager was very helpful and the breakfast was great. Room was clean and comfortable.
Stayed 1 night in May 2023

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 2 nights in Apr 2023

4/10 Poor

Kush

Liked: Cleanliness
Disliked: Room comfort
Hotel from hell.
Unfortunately it is a building site. I was ill in bed for 3 days. First two day contract angle grinder and gammer noise was on all day. On my complaint second day it was less. On top of the owner left the place unsupervised with the house keeper. She could not speak a word of english. All night corridor extremely bright light was left on. No one on site to address the issue as the house keeper left premises 7 pm. There was no one there till next day 6 am.
Stayed 4 nights in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take your business elsewhere
The manager made me move rooms to make room for incoming guests, even though I had booked for more nights. When i tried to decline he told me my other option was to leave and find another property. Very unprofessional. Also, after 3 nights i left a towel on the floor expecting it to be changed and instead they just hung the same towel up. There are lots of choices in San Cristobel. Anything is better than here.
Stayed 2 nights in Jan 2023

6/10 Okay

Beatrice

Disliked: Staff & service
Good location. Shame about the management.
My issue with this place was with the owner/manager. When i checked in he said "You must pay me immediately", which i think he thought was funny, but it came across as agressive and arrogant. I had booked the suite and based on the photos, the room had a hammock in front of the room. He took me to the top floor and there was no hammock and when i asked he said i didn't get one because i was on the top floor. I asked to move to a lower floor to have the hammock which he agreed to, and i did not ask for the difference in fare even though my rate was higher than what I traded for. I decided to stay on San Cristobel longer, so i extended my stay and he made me move rooms because someone had booked the room he had me in and he had to give them my room because they booked it based on the picture. When I said that I had booked a room based on the picture as well but didn't get what i booked and then in actuality paid more for less, he just shrugged like it was not his fault. No customer service skills whatsoever. I stayed for a week and he treated me horribly. I would never return nor recommend this property.
Stayed 2 nights in Jan 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well-maintained and quiet. Eduardo was accommodating when needed, and friendly. The room has a good sized balcony with a hammock, although I spent little free time in the room as there is much to see and do on the island. I would stay here again. Thank you, Eduardo!
Stayed 3 nights in Feb 2023

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I did not like instant coffee for breakfast. It was served in a pot, alluding to it being real coffee but it was instant. Not a fan. Especially in a country known for coffee.
Stayed 2 nights in Feb 2023

2/10 Terrible

MARIA DE LOURDES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel service
Stayed 6 nights in Dec 2022

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the spacious room and bathroom and the balcony with the hammock !! Lots of ventilation!! Eduardo is very sweet and made us breakfast every morning! The view is also very beautiful !
Stayed 2 nights in Nov 2022

6/10 Okay

Steeven

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2022

4/10 Poor

ALEXANDER

Liked: Cleanliness, room comfort
Disliked: Staff & service
The room was lovely, large and a super big balcony. Shower needed some maintenance. Reception manager was unfriendly and unhelpful.
Stayed 2 nights in Mar 2022

8/10 Good

Kristina

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The view, the hammocks, & Eduardo
The views and Eduardo make the Royal Galapagos Inn wonderful! The location is prime—on the edge of town with a 2-minute walk to the center. Breakfast was great. If you're lucky, maybe Eduardo will make you some of his delicious yucca bread. Laying & swinging on the deck hammock was some of my relaxed moments in the Galapagos! Make sure to check out the views from the rooftop deck. I hope to be back!
Stayed 3 nights in Dec 2021

2/10 Terrible

Mersal

Disliked: Staff & service, property conditions & facilities, room comfort
“Ocean view room” without ocean view. Without working wifi. With manager that promised to change my room and then forgetting about it. The only good things are location and some how breakfast.
Stayed 2 nights in Dec 2021

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place
Stayed 1 night in Nov 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Great last leg of Galapagos adventure
My stay was amazing. The owner, Eduardo, is a very welcoming, positive and knowledgeable person. The hotel was perfect for my needs. Clean, simple and with a hammock on the balcony. My room had a couple of bulbs that didn't work and although I said it wasn’t a problem they were replaced the following day while the room was cleaned. Breakfasts were always a highlight! The location suited me too, away but not far from the center and closer to Darwin Bay than most.
Stayed 2 nights in Oct 2021

10/10 Excellent

VICTOR HUGO ASTUDILLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel. La ubicación, la limpieza y la atención al cliente definitivamente harán que regrese.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this is a good place with an ocean view. The ac didn't get cold enough and the hot water was tepid. Good location.
Stayed 7 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietor is very friendly and provides an excellent breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had amazing views and friendly staff. It was nice to have WiFi and breakfast included. The hammocks were relaxing and the terrace was great. Each floor had a terrace with a stunning ocean view. Great location.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, clean and welcoming. Eduardo is an excellent host. I strongly recommend this hotel.
Stayed 3 nights in Jul 2019
Response from Eduardo on 29 Jul 2019
thank you very much for your kind review

2/10 Terrible

Michael

Disliked: Staff & service
No front desk employee to check me in
Never actually stayed here .. flight was delayed landed at 7pm instead of 1pm.. couldn’t get a taxi at airport so had to walk to hotel.. it’s was furthest hotel on the island and a little away from things.. after 6 hour delay and walk from airport .. I waited in a empty lobby for over a hour to be checked in .. I left still waiting for refund..
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We waited over an hour for check in. The air conditioner sounded like an airplane starting up so impossible to sleep with. There was drinking water in the lobby which was never open during the day. We were a block away from the beach but was more expensive to than many right on the beach. We had to pay up front but he was very hesitant about showing us the room first. The tv didn’t work. The worst hotel we have stayed in in our world travels!
Stayed 2 nights in Feb 2019
Response from DRINKABLE WATER on 26 Feb 2019
SIENTO MUCHO POR LA ESPERA DE VARIOS MINUTOS QUE TUVO QUE ESOERAR ESTA PAREJA DE PERSONAS MAYORES . TAMBIEN LO SIENTO POR EL RUIDO DEL AIRE ACONDICIONADO QUE YA FUE REPARADO. EN GALÁPAGOS NO HAY TECNICOS DISPONIBLES SIEMPRE PARA REPARAR INMEDIATAMENTE LOS DAÑOS . EN CUANTO AL AGUSA PARA BEBER , ESTA ESTÁ DISPONIBLE TODO EL DÍA Y NO TIENEN QUE PEDIRLA SINO TOMARLA LIBREMENTE PERO HAY PERSONAS QUE REGRESAN TARDE EN LA NOCHE CUANDO LA RECEPCIÓN YA ESTÁ CERRADA

6/10 Okay

Verified traveller

Liked: Staff & service
Commanding views of the area,360°. The night views we're also spectacular!
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family stayed for a week and was very happy. The owner was very helpful. He speaks a few languages, including English and French fluently. The location is the best in town, very close to downtown but not in downtown so it is not too noisy. It is also in walking distance to a nice beach, snorkeling place and a museum. Highly recommended.
Stayed 7 nights in Dec 2018
Response from EDUARDO on 30 Dec 2018
thank you very much for your nice coments

8/10 Good

Glenn, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my time here
Excellent location. Fantastic Host. Great breakfasts.
Stayed 5 nights in Sep 2018
Response from HALCON on 20 Nov 2018
GRACIAS

4/10 Poor

Rochelle, Sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Demolition zone ...AVOID!
This hotel has a great location right by the ocean and Edwardo was lovely but unfortunately that's as good as this place gets... This hotel is under major renovations and when we were here in July 2018 half the place was a construction zone. The balconies are raw concrete with wiring and steel reinforcement everywhere. I should mention that there were no walls on our 2nd story balcony...just the floor so you CAN NOT bring children here. The kitchen/dining area is the renovation hub with tools and supplies everywhere. The hammering and drilling starts at 730am, so no chance for a sleep in. OK now to the room: as I walked in one of the floor tiles went flying! The sheets were threadbare, stained with mildew and smelt musty. I could see the floral mattress through the thin sheets and I swear they had not been washed in a while (either the room had been unoccupied in months or they had not put fresh sheets on). There were even a few hairs on them LOL! I had to shake out the pillows which had a band of dirt (I think concrete dust from the renovations). We also had to clean our lovely plastic balcony furniture that was covered in concrete dust. This place was the absolute pits and I don't know how this can even be advertised on Hotels.com. It is just not right to sell accommodation that is under reconstruction and I will be making a formal complaint.
Stayed 1 night in Jun 2018

8/10 Good

Geoff, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from the rooftop and a super helpful owner. Good value for money. Very happy with my stay.
Stayed 1 night in Jun 2018

6/10 Okay

Rui

Liked: Cleanliness, room comfort
Mediorce room but got charged extra
The hostel is bare and it is going through renovation at the moment. We waited 30 mins at check in because the owner wasn't there when we arrived. He also charged us an addition of 12% tax even though the room rate has included this tax. The internet is not working probably but it is a problem everywhere on this island. However, all the necessity is met: clean sheet, clean towel, hot water, air conditioner, huge portion of breakfast.
Stayed 3 nights in Jun 2018

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value.
Place is great. Eduardo the owner is very gracious and is a wealth of knowledge about the island.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Good breakfast. Nice atmosphere. Spacious double room. Lots of hooks and shelves to make it feel spacious even after you're there. Great roof deck to sit out on after sun goes down.
Stayed 7 nights in Mar 2018

10/10 Excellent

Kelsey, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Royal Bambu! Rooms are tidy, comfortable beds, WiFi is fast, warm shower, A/C works great, spacious room for 2. Breakfast was tasty, fast, and fresh in the mornings - the owner grows some of the fruit on his farm! 5 minute walk to Playa Mann, 5-10 minute walk to restaurants and the pier.
Stayed 2 nights in Mar 2018

2/10 Terrible

Stacy

Liked: Property conditions & facilities
Disliked: Room comfort
Not for solo female travelers
Hot water and shower pressure is perfect, air conditioning is good, breakfast is excellent, and the hotel's location is great. However, the hotel owner was aggressively flirtatious and too handsy for my liking. As a solo female traveler, I would not stay there again.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Value in Royal Bambu!
A few comments. Location: Often the hotels.com data related to location is not accurate....and oddly....it is not accurate in this way....your location distance is far off stating that a location is MUCH farther away from my desired location than the actual location. The location inaccuracies are true in Quito and Cuenca. So I have begun to confirm location myself. To clarify, I find that you state a hotel is farther than desired sites that the hotel actually is...for example you state a hotel is 1.5 miles from X, when it is 3 blocks from X.. Next point Credit Cards: Many recent bookings I have made have stated that hotel takes VISA & MasterCard...However, NONE did take credit cards! Such facts are important regarding cash planning particularly on remote islands. Many of these establishments blame the government for lack of internet.. However, my research finds that it is the owners` business decisions. In the same neighborhood of a relatively large hotel that does NOT take credit cards, small shops and restaurants will take some or even ALL known credit cards including Diners Club...and quickly charge purchases with no heartache. Cash is bad for business, government, and consumers! Royal Bambu has a great location. The owner is interesting. However, the property is for sale. Owner wants to retire and spend his money! Thus owner is maintaining but not investing in the property. Sale includes lot next door...great potential..
Stayed 2 nights in Feb 2018

8/10 Good

James, California Bay Area

Liked: Staff & service, property conditions & facilities
Nice, quiet, friendly with great view and breakfas
Pleasant and quiet with a great location, away from the main town bustle via a nice walk along the waterfront. Great views from rooftop terrace. Great breakfast. Super nice owner/manager. A/C and ceiling fan. Nice to have a choice.
Stayed 1 night in Feb 2018

8/10 Good

David, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great product for the price
Staff is great and a very good location. Knowledgeable of the area.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
길가라 좀 시끄럽지만 괜찮은 Hostal이네요
가격대비 만족하구요. 주인아줌마가 무엇보다 친절해요. 투어 때문에 일찍나간다니까 일찍일어나서 아침도 나름 미리 챙겨주고 청소도 잘해주고.. 저는 좋았습니다. 다만 밤에 차가 너무 심하게 시끄럽게 다닙니다
Stayed 2 nights in Nov 2017
Response from Royal Bambu Inn on 17 Nov 2017
Royal Bambu Inn은 긍정적 인 평가에 감사드립니다. 우리는 귀하의 기대를 충족시키지 못해 죄송합니다. 그러나 귀하와 같은 의견은 일상 생활을 개선하고 손님에게 최고의 경험을 제공하는 데 도움이됩니다. 우리와 함께 머 무르셔서 고맙습니다. 갈라파고스로 돌아 가려는 경우 다시 만나기를 바랍니다. Royal Bambu Inn, appreciates your positive feedback. We are sorry we were unable to fulfill your expectations. However with comments like yours it helps us improve everyday and provide our guests with the best experience. Thank you for staying with us and we hope to see you again if you choose to return to the Galapagos.

8/10 Good

Emilie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in San Cristobal
We really enjoyed our stay at Royal Bamboo. Eduardo, the owner, was very welcoming and very helpful. Everything he recommended was fantastic, I only wish we had more time on San Cristobal.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but somewhat expensive
The location is pretty good but it seems like the maintenance is not great.

10/10 Excellent

Kaitie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Victor on 14 Jun 2016
Thank you very much for letting us your comment, this allows us to better everyday in order to provide them with excellent service. We hope you revisit we will be happy to accommodate them again in our hotel regards Victor

4/10 Poor

Susan, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay at casa de Nelly instead!
Nobody to let us in when we got there for a very long time. Even though we had a reservation. Had to get help from the wonderful lady who ran the Casa de Nelly hotel across the street. Stay there instead. It is pretty much the same price and WAY better! ??? Why were we the only people in this hotel for 2 days??????
Thank you very much for leaving a comment on our accommodation. It's good to know your suggestion, this allows us to keep improving to provide excellent service very sorry about what happened during your stay, we hope to again revisit so we can correct our mistake. Thank you regards

8/10 Good

Pat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice clean and big room with good AC. Wifi worked fine and breakfast was good. Good location within walking distance from beach and pier.
We welcome your comments praised so we are pleased to have received them in our hotel we are to keep getting better and much more to provide excellent service, and we hope to return again to visit us. Thank you Greetings.

4/10 Poor

Verified traveller

Disliked: Room comfort
This hotel must be close to closing
I gave him two $20 bills for a $38 invoice for a night stay Inc a rather mean breakfast but he had no change. Eventually a staff member gave me $2 from his pocket. The room was advertised as queen bed but it wasn't. Noisy air-conditioning.I moved to another much better hotel.
Response from Administrador on 9 Apr 2016
Dear parese him that not having change is not a sin but not mean that he estafamo as our staff is very honored or talves he stole some belongings in your room ??? . Anyway agradesemos your stay in our hotel and we regret the great inconvenience sustubo in stadia . Our hotel will be to provide a better stay.