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Reviews of Grand Royal BIL Lombok

3 out of 5
Grand Royal BIL Lombok
Jl. Raya By Pass BIL Batu Jai, Praya, Lombok

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 55 reviews" "
Rating 8 - Good. 7 out of 55 reviews" "
Rating 6 - Okay. 13 out of 55 reviews" "
Rating 4 - Poor. 6 out of 55 reviews" "
Rating 2 - Terrible. 9 out of 55 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

9.6/10

Amenities

6.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Indra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
For those who would rather stay, look for another hotel; rooms that aren't 100% maintained are not advised.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Air-conditioner was not working properly. Very weak cooling and turns off after 1 hr cooling. No hot water in bathroom. Room advertised as twin room with 2 twin beds but we were given room with 2 single beds and 1 single mattress on floor. Breakfast buffet very basic and slow to replenish.
Stayed 1 night in Feb 2020

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Probably avoid this one
Hotel is in terrible condition, bathroom full of mould and stains and roof starting to collapse, service is friendly enough but wouldn’t recommend staying here. Made a bad impression of Indonesia on our first night.
Stayed 1 night in Dec 2019

6/10 Okay

Rosemary

Travelled with family
Liked: Cleanliness
OK for a one night stopover.
This was only a one night stopover on our way to Gili Air. It did the trick but would not rave about it. Breakfast was very limited for Westerners and they did not really understand English which made it difficult. Our pickup was missed at the airport as there was confusion over names. The ones that could speak English were very accommodating and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Monna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, very clean, good services and facility, more than i expected for the money...nice surprise.
Stayed 1 night in Jul 2019

10/10 Excellent

nomeie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient for travel. very clean. Really nice hotel in Lombok.
Stayed 1 night in Jul 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very short stay. room was clean and had everything you needed for a short stay.
Stayed 1 night in Jul 2019

10/10 Excellent

monna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located beside the airport. Very nice hotel breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Merredine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and in-room service very quick. The food was good
Stayed 1 night in May 2019

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect cleanliness and the Maintenance standards Lovely, tastefully designed and spacious rooms
Stayed 1 night in May 2019

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, location connected to airport so it is very convenient.
Stayed 1 night in May 2019

8/10 Good

Man Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely recommend a stay at either the start or end of a holiday to Lombok.
Stayed 1 night in Apr 2019

10/10 Excellent

Elouera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel if you have to catch a plane early in the morning.Clean, good facilities!!!
Stayed 1 night in Apr 2019

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient. Perfect for an overnight stay when in transit.
Stayed 1 night in Apr 2019

10/10 Excellent

Aubree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay especially when your flight arrives late in the evening. best breakfast ever
Stayed 1 night in Apr 2019

10/10 Excellent

Autumn Nevaeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for early or late flight departures...nice room and restaurant.
Stayed 1 night in Mar 2019

10/10 Excellent

Nerelle tasma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and great facilities..Very happy with our half day stay and would recommend to family and friends.
Stayed 1 night in Mar 2019

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, beautiful pool and plenty for breakfast - had a good nights sleep and was able to us the luggage storage.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near the airport. Staff was nice and welcoming. Rooms clean and great facilities.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean hotel, has everything you need for an overnight stay to ensure you don't have to leave the hotel. Our bed was quite hard but aside from that we loved our stay!!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in. Hotel staffs are friendly, helpful and always smiling. Great stay overall.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. Spotless and very charming staff. A most impressive breakfast.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, good food, friendly staff. Overall a great experience.
Stayed 1 night in Dec 2018

4/10 Poor

Adrian, Toronto, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
A shower is the least you expect
After a long day travelling, all I wanted was a shower, even a cold one would have sufficed. They put us in the room with zero water pressure. What good is a bath tub when no water comes out of the tap?? The paint on the walls seemed prison-like, and there must have been gaps somewhere because moths, mosquitoes, and other critters kept coming in. The breakfast was decent, just not cooked to order. Free shuttle was a nice touch. Not many restaurants/warungs in the area either. I'm just not sure Praya Lombok has anything better on offer...
Stayed 1 night in Jan 2018
Response from GRBH Management on 14 Mar 2018
Thanks for the suggestion, we will improve in the future and improve the service.

6/10 Okay

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place but With Issues.
The description of the hotel did not match the reality. The write-up of the room mentioned a separate sitting area (which was actually outside in the hallway), microwave (which did not exist), and the Wi-Fi worked in the lobby, not in the room. There was excessive noise, magnified by hollow construction of the facility. That having been said, the staff was accommodating, the room comfortable, and breakfast good.
Stayed 3 nights in Jan 2018
Response from GRBH Management on 14 Mar 2018
Thanks for the suggestion, we will improve in the future and improve the service.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NO
The paint in the room is horror. The smell The toilet Mosquitoes The bed is dirty Towels is old Breakfast with flies and bad bad food Staff is friendly
Stayed 1 night in Sep 2017

2/10 Terrible

Fajju, Fiji

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel photos are deceiving
Worst hotel, dirty linen.,moulds,nothing close by,I had morning flight to catch ie I booked this hotel. I will give 1 star . Nothing of Royal

2/10 Terrible

Naseer, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We booked deluxe room, bed sheets had stains Yellowish towels. Bathtub has moulds, Dinning table was never cleaned. It should be only 2 star motel.

6/10 Okay

Verified traveller

Liked: Staff & service

2/10 Terrible

Caitlin, New york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy, mouse droppings
I had an awful experience at this hotel. Mouse droppings throughout the room, no hot water, the sink was stopped up, the AC remote was broken so I couldn't control the AC and I froze all night. I asked for the hotel to give me a discount and they wouldn't. Very disappointed.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Reasonable hotel near airport.
Located near the airport, with a free shuttle. No wifi in the room. To use internet you have to go by swimming pool or reception.

6/10 Okay

April, Jakarta

Comfortable Stay close to Airport
We had a last minute check in as our flight was delayed until morning. It was a clean, comfortable room. We ordered room service, but the restaurant was out of many items so we couldn't eat much. For the price and location/proximity to the airport, it was perfect for our needs.

2/10 Terrible

Lene, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could it be that bad???
Yes, worst hotel ever. How can a hotel like that get so many stars. The hotel is really dirty! Only good thing is that it is close to the airport. HIGHLY NOT to be recommended to anyone.

6/10 Okay

Dedi, Bali

Liked: Room comfort
Good for short stay
Good location near airport

2/10 Terrible

jacob, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Only thing good about this hotel is the fact it's 5 mins from the airport. And it's a free shuttle, the room was small and dirty. Hair and stains on the floor, sheets were dirty and pillows thin as paper, the bathroom was dirty with clumps of hair everywhere, no hot water and drain in bottom of the shower was clogged. Room service didn't understand me on the phone had to go down to reception to put in order. 3/4 of menu was sold out and basically no drink options. The pool was murky and the locals were bathing the children in there. Overall not a pleasant stay.

6/10 Okay

CMM, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to airport & inexpensive
Inexpensive, convenient to airport, but rooms were a notch above 'dorm rooms'

6/10 Okay

Verified traveller

Liked: Room comfort
excellent location
I needed a hotel near the airport and this was it. service was great as they provided free shuttle to the hotel (the driver came back for me even though he was already at the airport to pick up guests!). i didn't experience the hotel service because i checked in late and checked out very early. but my stay was definitely comfortable.

6/10 Okay

Emanuele

Liked: Staff & service
Disliked: Cleanliness
Notte a Lombok in zona aeroporto
Utilizzato come notte da appoggio per il transfer in aeroporto. Buona l'accoglienza, buona la piscina. Sufficienti le condizioni e la pulizia in camera. Scarsa l'offerta del ristorante. Ottimo il transfer gratuito in aeroporto
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transporte puntual y rápido al aeropuerto. Buena ubicación para acceder al aeropuerto. Restaurante con buen menú
Stayed 1 night in Aug 2019

2/10 Terrible

yoshikazu

Disliked: Cleanliness, staff & service, room comfort
最悪でした。
約束していたのに迎えに来ません。
Stayed 1 night in Feb 2018
Response from GRBH Management on 14 Mar 2018
Thanks for the suggestion, we will improve in the future and improve the service.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport but that´s about it. Cheap food in the restaurant. Wifi sucked. Difficult to communicate with the staff in English. Book taxi from airport in advance and make sure that they are there before you exit the building, or else prepare to be harassed by taxi drivers from 45 minutes.
Stayed 1 night in Jul 2017

8/10 Good

edgar

Liked: Cleanliness, staff & service
Buen hotel si se Llega noche
Buen hotel cerca del aeropuerto Si solo.se va de transmitiendo y se Llega noche ideal
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Royal que dans le nom.. Sauf pour les rats.
Nous avions choisi, mon ami et moi, cet hôtel principalement pour sa proximité avec l'aéroport ainsi que pour la piscine. Finalement, nous avons passé une bonne partie de l'après midi à nous battre avec la connexion wifi, qui ne supportait que trois personne maximum, dont nous avions besoin pour réserver notre chambre du lendemain.. Je passe sur l'état (déplorable) de la chambre.. Les photos doivent dater d'un sacré nombre d'années! La propreté douteuse, les draps de bain tâches et troués.. Il semblerait aussi que quelqu'un ait entrepris de se battre avec la porte de la salle de bain avant notre arrivée et que cette dernière en ait gardé des séquelles... Le meilleur pour la fin, les rats sortant de la cuisine et dormant à pas moins de six dans un sac poubelle près de la piscine.. (Mon ami a sifflé et ces derniers sont tous sorti paniqués!)

8/10 Good

Carman, 香港

Liked: Cleanliness, staff & service, room comfort
清靜的酒店
酒店很接近機場, 亦很清靜. 員工有禮貌, 只是除了2位男接待員的英語比較好, 其他員工只會一點點英語.

4/10 Poor

andrea, firenze

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why stay here!? no motivation at all.
close to the aereoport.In my opinion if you are in kuta stay there.It takes 30 minutes insted 10. Praya city sucks, nothing to see. The food in the hotel is orrible.No supermarket around.

6/10 Okay

MILAWATI, surabaya

ohhhhh ternyata......
kurang begitu menyenangkan karena tmpt dan pemandangan tidak ada

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities