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The hotel was ok but the staff were absolutely fantastic. They were helpful and pleasant and there was nothing they wouldnt do for you. Thus made the stay so nice.
Everything was perfect, including the daily breakfast buffet. Location is top notch for food options, transportation and shopping. Easy to take public transport to/from the airport. Main train station is a 15 min walk. I did have a small disappointment though. The in room safe didn't work. Waited for a day for the technician to come to fix it but they never showed up. In room safe was one of the reasons why I picked Residence Bene. If the in room safe is important to you, I would suggest you contact the hotel before your arrival to ensure it is in working order.
Hotel was right by the trolley stop, the market and a ton of restaurants and cafes. Easy walking to all the sights. Room was very clean and quiet. Staff was very nice and I was able to store luggage after check out.
Great location. Most attractions like castle, Clock, Stadium etc. all within walking distance. Lots of bars, restaurants an shops all within 10 minutes walk.
Clean and in a great location. They gave my daughter a birthday card during our stay.
Daniel
Stayed 3 nights in Dec 2023
6/10 Okay
Andrew
Travelled with partner
27 Dec 2023
Liked: Cleanliness, staff & service, amenities
I was booked in for four nights in Dec 23, on arrival however my partner and I found the mattress to be incredibly hard and uncomfortable. We stayed the one night and didn't sleep very well so elected to check out the following day and find a new place to stay. What I will say however is that the staff were all so friendly and polite and very understanding when describing the situation, they were even kind enough to issue me a refund for the remaining nights of our stay. The hotel is in a good location and the breakfast provided was great also!
The hotel is in a good location. Despite being so close to old town, the toad is quite quiet. In fact, we didn't hear any outside noises from our room! All main sights and amenities in walking distance and close to public transport too. The room was very spacious but extremely outdated with not a lot of extras included (no teas /coffees or hairdryer for example.). The reception area is really nice and has a bar in which we were offered a free drink! The staff here are amazing and can't do enough for you. Very friendly and helpful. Breakfast is ok, quite basic. We had to leave at 4am and they packed us up a breakfast bag which was really thoughtful. Definitely recommend staying here.
We enjoyed staying at this hotel. Front desk staff are very helpful and very nice. Close to the metro and a very large shopping mall/food court. Free breakfast with a lot of options is very nice as well. Considered a budget hotel, we found it to be a very nice stay.
A superb location at a great price. The rooms were spotlessly clean as was the bathroom. They were fairly basic, but there was a kettle (no tea/coffe or milk) fridge and a microwave. I thought the bed was very comfy but my husband thought it was a bit hard. The receptionists were very helpful and spoke excellent English. There was also a bar which was reasonably priced. The breakfast which was included was buffet style continental and the coffee was great. There was a security feature on the front entrance which made things feel very safe. I will 100% return and definitely recommend.
Hotel is descent with friendly staff and a nice little wine bar in the lobby. However, the beds are stiff and pillows less than desirable. Rooms are otherwise nice.
Number one like is location location location. Talking to and watching them deal with customers two front desk employees, alex and Patrick were excellent. Very friendly and helpful. Spoke excellent English.
The Buffet Breakfast was very repetitive if you were to eat there on a lengthy stay. Hard boiled eggs and better coffee should be a staple. Cream for coffee please. And more than one pepper shaker for the whole restaurant.
I found the bed A little too firm and was baffled to see the top sheet and comforter rolled up like a sleeping bag. I would suggest making the bed with the sheets and blanket or comforter on top.
Overall, we loved our trip the location and the staff we met
My recent stay at Hotel Residence Bene was a nightmare. The bathroom was grimy with dirt and mold, and the shower was disguised with tape. On the day of check-out, I was locked inside my room (Room 71) for over an hour, unable to reach the front desk. They suggested a dangerous escape over the balcony to a neighbor's room. The lack of safety and professionalism is appalling. Additionally, promised compensation to provide transportation to the airport was later disapproved by the manager.
I strongly advise against staying at this hotel.
Kind and very organised staff, good English and incredible value for money, considering how walkable it was to most major spots in Prague and the facilities they offered (wine and cocktail bar, free buffet breakfast, tv and aircon, personal kitchenette facility) etc. Would definitely recommend :)