599/10 Moo 10, South Pattaya Road, Nongprue, Banglamung, Pattaya, Chonburi
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Like the quiet environment. Easy access to restaurants and night live. A few good live bands around. Overall the room is just nice.
Chuan Cheah Adren
Stayed 3 nights in Mar 2024
10/10 Excellent
Allison
Travelled with family
31 Jan 2024
Liked: Cleanliness, staff & service, amenities
The staff was so friendly and accommodating. Their laundry service was 10/10 and they made sure to be ready on time. The family style suite was exactly what I was looking for !
Allison
Stayed 1 night in Jan 2024
6/10 Okay
henry
19 Jan 2024
Disliked: Cleanliness
The bed is not one piece double. It is in fact two single bed put together so when you sleep in the middle the feeling is bad.
We booked and paid for 6 nights but only stayed one night.
The room and the linen stunk of cigarette smoke.
The checkin staff were lovely and it was not their fault.
WILLIAM
Stayed 6 nights in Jan 2024
Response from The Management on 16 Feb 2024
Dear Valued Guest, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear about smell of cigarette. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At The Grass Serviced Suites , we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to The Grass Serviced Suites in the very near future.Best regards,Management team
The Staff at Grass Services Suite was very helpful and very pleasant whenever I needed anything or questions about things not directly associated with the hotel. I would like to give a special thanks to a staffer I only know as "Pop". She was very professional in her duties and knowledgeable.
RC
Stayed 17 nights in Nov 2023
Response from The Management on 9 Dec 2023
Dear RCGreeting from The Grass Service SuitesOn behalf of The Grass Serviced Suites, we would like to say THANK YOU for staying with us. We trust that you had a great time with us as our goal is to always exceed our guests’ expectations whenever and wherever possible. To continuously improve ourselves, it is great to hear feedback from you about your stay and, in particular, of staff members, hotel location, facilities that make your experience a memorable one. Your comment or review is the most valuable to us and we thank you for your time in sharing your experiences via The Grass Serviced Suites ’ s agoda.comIt was truly a pleasure to have you as our guests and we look forward to welcoming you back to The Grass Serviced SuitesBest regards, Management Team
Dear Sik Eng Eric, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear about noise from outside . Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At The Grass Serviced Suites , we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to The Grass Serviced Suites in the very near future.Best regards,Management team
Dear MakotoThank you for sharing this very nice review with us on Hotels.com. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.Best regards,Management Team
Fantastic Stay at Grass Service Suites!
Grass Service Suites in Pattaya, Thailand is an amazing hotel! Affordable, great amenities, and friendly staff. Highly recommended for both short and long-term stays.
Quintin
Response from The Management on 1 Nov 2023
Dear Quintin ,It was our pleasure to hear about your reviews. We were so grateful to have you with us on your last visit. On behalf of all staff at the hotel, we would like to say thank you to you. We hope to welcome you back to your Pattaya home at The Grass Serviced Suites . if you will have a chance to visit Pattaya again. Yours sincerely,The Management
Dear CHING BOON, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear about WIFI. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At The Grass Serviced Suites , we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to The Grass Serviced Suites in the very near future.Best regards,Management team
10/10 Excellent
SAYURI
20 Sept 2023
SAYURI
Stayed 7 nights in Sep 2023
Response from The Management on 5 Oct 2023
Dear SAYURIThank you for sharing this very nice review with us on Expedia. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.Best regards,Management Team
6/10 Okay
Karina
19 Sept 2023
Karina
Stayed 9 nights in Sep 2023
Response from The Management on 5 Oct 2023
Dear Karina,Thank you for sharing this very nice review with us on Expedia. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.Best regards,Management Team
10/10 Excellent
Endre
16 Sept 2023
Endre
Stayed 1 night in Sep 2023
Response from The Management on 18 Sept 2023
Dear Valued GuestsThank you for sharing this very nice review with us on Hotels.com. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.Best regards,Management Team
Over all 4 star only disadvantage is the parking is too compact and no security they come and go.
Mel
Stayed 1 night in May 2023
Response from The Management on 9 May 2023
Dear Mel, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear about parking and security service . Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At The Grass Serviced Suites , we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to The Grass Serviced Suites in the very near future.Best regards,Management team
10/10 Excellent
Brieyanna
28 Apr 2023
Brieyanna
Stayed 4 nights in Apr 2023
Response from The Management on 3 May 2023
เรยน Brieyannaทางโรงแรมกราบขอบพระคณทานทเสยสละเวลาอนมคาในการเขยนเลาประสบการณในการเขาพกท The Grass Serviced Suites และชนชอบการบรการของทางโรงแรม ฝายบรหารจะสงตอคำชมของทานไปยงพนกงานเพอเปนกำลงใจในการบรการและรกษามาตรฐานการบรการไวหวงเปนอยางยงวาจะไดรบใชทานอกในโอกาสอนใกลนขอแสดงความนบถอฝายบรหาร
10/10 Excellent
Sasinan
17 Apr 2023
Sasinan
Stayed 1 night in Apr 2023
Response from The Management on 26 May 2023
เรยนคณ Sasinanทางโรงแรมกราบขอบพระคณทานทเสยสละเวลาอนมคาในการเขยนเลาประสบการณในการเขาพกท The Grass Serviced Suites และชนชอบการบรการของทางโรงแรม ฝายบรหารจะสงตอคำชมของทานไปยงพนกงานเพอเปนกำลงใจในการบรการและรกษามาตรฐานการบรการไวหวงเปนอยางยงวาจะไดรบใชทานอกในโอกาสอนใกลนขอแสดงความนบถอฝายบรหาร
8/10 Good
Erik
22 Feb 2023
Erik
Stayed 4 nights in Feb 2023
8/10 Good
Raffaele
7 Feb 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
There was a schedule power outage for 2 hours starting at 10.00 therefore no internet no hot water no air conditioning no power but I wasn’t told this when checking in yesterday also the room is very compact
Definitely not staying ever again
Raffaele
Stayed 1 night in Feb 2023
Response from The Management on 8 Feb 2023
Dear Raffaele,Thank you so much for your feedback. We are so sorry to hear that you were not happy with power outage during your past stay with us. We had informed the customer upon arriaval and anouce at elevator . We will continue to try our best and improve in all areas to ensure the maximum satisfaction for all guests. Yours sincerely,The Resident
Dear AlThank you so much for your feedback. We were so grateful with your comment as this will help us improve on the concerned area. Regarding to cleanliness, we have called a meeting with our team and it will be solved immediately. We hope that we will have a chance to take care you if you will visit Pattaya again soon.Yours sincerely,Hotel Manager
Dear Valued GuestsThank you for sharing this very nice review with us on Hotels.com. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.Best regards,Management Team
I like the breakfast as it has a wide variety. Especially the waiter, he will greet , open and close door for you. He is polite and collect dishes on your table shortly. He care about us while we are eating. We enjoy to have breakfast there.
MEI YEE
Stayed 5 nights in Oct 2022
Response from REENA on 22 Oct 2022
Dear Mei Mei,Thank you for sharing this very nice review with us on Travelocity. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.Best regards,Management Team
8/10 Good
James
2 Jun 2022
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok if price is biggest concern
The room was noisy and double bed was 2 singles pushed together that didn't stay together.
James
Stayed 3 nights in May 2022
Response from Staff on 12 Jun 2022
Dear James,
Thank you for taking the time to share detailed feedback following your recent stay.Please accept our apologies
We look forward to welcoming you back to The Grass Serviced Suites in the very near future.
Best regards,
Management team
Dear Valued Guests
Thank you for sharing this very nice review with us. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.
We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay.
We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.
Best regards,
Management Team
Good room but bathroom was too small, they had 2 single mattres next to each other instead of a large single mattress which wasn't very comfortable. They had a good gym, nice swimming pool and a good buffet breakfast. Staff were very polite. There was a store and couple of other shops in the area that was a big help if you wanted something. Nice Thai restaurants nearby
Mohammad
Stayed 2 nights in Feb 2022
Response from Staff on 24 Feb 2022
Dear Valued Guests
Thank you for sharing this very nice review with us. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.
We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay.
We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.
Best regards,
Management Team
6/10 Okay
Si Cheng, san francisco
3 Jan 2022
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There are some bars around so you can hear music noise late. Can hear door slam, people talking in hallway, and people talking on the street. Facilities are a bit old. Other than that everything else is good.
Si Cheng
Stayed 9 nights in Dec 2021
8/10 Good
Nopadol
16 Apr 2021
Liked: Staff & service
Nopadol
Stayed 2 nights in Apr 2021
Response from ฝ่ายบริหาร on 28 Apr 2021
Dear Valued Guests
Thank you for sharing this very nice review with us. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.
We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay.
We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.
Best regards,
Management Team
good service, a lot of food around the hotel. easy to go to the beach.
Verified traveller
Stayed 1 night in Sep 2020
Response from ฝ่ายบริหาร on 19 Sept 2020
Dear Valued Guests
Thank you for sharing this very nice review with us. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us.
We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay.
We can’t wait to welcome you back to The Grass Serviced Suites for your next stay.
Best regards,
Management Team
the attitude of staff at the reception was terrible if you book Expedia they look down on you and want so much detail when they already have money and information and this place parking is TERRIBLE. My advice there are many options in Pattaya I would not stay again, also in rooms NO TV IN BEDROOM, would rather have in bedroom than in another room so you can not watch from bed.
It was short and wonderfull. We enjoyes our one night tsty there and will like to stay there again.
I have a suggetion they should start a shutell bus to beach road.
An amazing place to stay here and is better place to stay as compare to major luxury hotel.
Saad
Stayed 3 nights in Jun 2019
Response from Reena on 29 Jul 2019
Dear Saad,
I am excited to read your fantastic review. Thank you for taking the time to provide us with your feedback. I am pleased to know how much you appreciated your stay at The Grass Serviced Suites . Please let us know when you will visit Pattaya again; we would be pleased to help with any necessary arrangements. We look forward to welcoming you back ‘home’ in the very near future.
Best regards,
Parisa P.
Resident Manager
One of the best place to stay I would love to go back again for my next holiday September
Louis
Stayed 6 nights in Jun 2019
Response from Reena on 29 Jul 2019
Dear Louis,
I am excited to read your fantastic review. Thank you for taking the time to provide us with your feedback. I am pleased to know how much you appreciated your stay at The Grass Serviced Suites . Please let us know when you will visit Pattaya again; we would be pleased to help with any necessary arrangements. We look forward to welcoming you back ‘home’ in the very near future.
Best regards,
Parisa P.
Resident Manager