Dear Inder Singh, Thank you for sharing your feedback about your recent stay at our property. I want to express my sincere apologies for the shortcomings you experienced during your time with us. Your insights are crucial to us as we continuously strive to improve our services. Once again, I apologize for the inconvenience, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Wannaseth Wisanoochanthra (Peter)Guest Experience Manager

เรยน คณ Jirapat,ในนามของทางโรงแรม โนโวเทล มารนา ศรราชา และ เกาะสชง ตองขอขอบพระคณเปนอยางสง ทไดสละเวลาในการตอบแบบสอบถามกลบมายงทางโรงแรม ความคดเหนของลกคามความสำคญเปนอยางมากกบทางเราทางโรงแรมรสกยนดเปนอยางยงทคณ Jirapat ไดรบความสะดวกสบาย จากการเขาพกกบทางโรงแรม และไดรบการบรการทดจากทางโรงแรม ทางโรงแรมตองขอขอบพระคณเปนอยางยงทไดใหคะแนนสงทสดในทกดานกบทางโรงแรม ทางเราไดมการจดฝกอบรมพนกงานตอนรบสวนหนาใหทำงานไดอยางมประสทธภาพและมจำนวนเพยงพอในการรองรบตอจำนวนและความตองการของลกคาทางเรามความหวงเปนอยางยงวาจะไดมโอกาสรบใชคณ Jiratpat อกในนาคตอนใกลนนะครบขอแสงความนบถอวรรณเศรษฐ วษณจนทรา (ปเตอร)Guest Experience Manager

Dear Khun Sinenart,Thank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang.We are very glad to read that you had an excellent stay with us and appreciated with our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services.We hope to have a chance to welcome you back to the hotel for another great stay.Best regards,Wannaseth Wisanoochanthra Guest Experience Manager

Dear David, Warm greetings from Novotel Marina Sriracha and Koh Si Chang. Thank you for taking time out of your day to review to our hospitality which we have now received. We are delighted you have had an enjoyable stay with us, and you have found our hotel facilities and standards of our team member are matching your expectations. We thank you for choosing to stay with us whilst visiting Sriracha and look forward in welcoming you back to home in the nearest future. Warm regards, Wannaseth Wisanoochanthra (Peter)Guest Experience Manager

Dear Inder Singh,Thank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang.We are very glad to read that you had an excellent stay with us and appreciated with our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services.We hope to have a chance to welcome you back to the hotel for another great stay.Best regards,Wannaseth Wisanoochanthra Guest Experience Manager

Dear Tak Pong,Thank you very much for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si-Chang.We are very glad to read that you had an excellent stay with us and appreciated with our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services.We hope to have a chance to welcome you back to the hotel for another great stay.Best regards,Wannaseth Wisanoochanthra Guest Experience Manager

Dear MahitoThank you for rating us at Novotel Marina Sriracha and Koh Si Chang. We are looking forward to welcome you back here again. Best regards Apiwan HarntanupongAssistant Front Office Manager

Dear Scott,We very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang. We are apologize for inconvenience during your stay. This issue has been raised to the department concern to avoid future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apiwan Harntanupong Assistant Front Office Manager

Dear SteveWe very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear StylianosThank you for taking the time to tell us about your experience at the Novotel Marina Sriracha & Koh Si Chang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.As we have two property on the island and the mainland. We are tried to matched the room rate as your booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apiwan Harntanupong Assistant Front Office Manager

Dear Nils.,Thank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear HIROAKIThank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear Gianluca Thank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with regards to location, room and service.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager

Dear Leslie,Thank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with regards to modern clean room with sea view and staff service.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager

Dear titima,Thank you for your stay at Novotel Marina Sriracha and Koh Si Chang. We are happy to read that you have a good stay at our hotel and like the view from the room. We are looking forward to welcome you back here again soon. Best regards,Apiwan Harntanupong Assistant Front Office Manager

Dear MosesThank you very much for your lovely review at Novotel marina Sriracha and Koh Si Chang. We are happy to read that you have a good stay at our hotel and like the big, clean room. Thank you once again for taking time to tell us your experience and we are looking forward to welcome you back here again. Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear CHIRTSAKThank you for taking time to tell us about your experience at Novotel Marina Sriracha and Koh Si Chang. We are appreciated to hear that you received a good service from Front Desk Team. However we are apologize regarding to the room condition. I have passed this issue to the department concern to check and fix the issue. Thank you to bring this to our attention. It's our hope that we will have a chance to welcome you back here again very soon.Best regards,Apiwan Harntanupong Assistant Front Office Manager

Dear Mahito,Thank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear ThipwanThank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

เรยนคณ Chairatในนามของทางโรงแรม โนโวเทล มารนา ศรราชา และ เกาะสชง ตองขอขอบพระคณเปนอยางสง ทไดสละเวลาในการรววการเขาพกทโรงแรมของเรา ความคดเหนของลกคามความสำคญเปนอยางมากกบทางเราทางโรงแรมรสกยนดเปนอยางยงทคณ Chairat ไดรบความสะดวกสบาย จากการเขาพกกบทางโรงแรม และขอขอบพระคณสำหรบคำตชม เพอปรบปรงการใหบรการของเรา ทางเรามความหวงเปนอยางยงวาจะไดมโอกาสรบใชคณทานอกในครงตอไป ขอแสดงความนบถออภวรรณ หาญทะนพงศผชวยผจดการแผนกตอนรบสวนหนา

Dear ChrisWe very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Apiwan HarntanupongAssistant Front Office Manager

เรยน คณ Mamodtในนามของทางโรงแรม โนโวเทล มารนา ศรราชา และ เกาะสชง ตองขอขอบพระคณเปนอยางสง ทไดสละเวลาในการตอบแบบสอบถามกลบมายงทางโรงแรม ความคดเหนของลกคามความสำคญเปนอยางมากกบทางเราทางโรงแรมรสกยนดเปนอยางยงทคณ Mamodt ไดรบความสะดวกสบาย จากการเขาพกกบทางโรงแรม และไดรบการบรการทดจากทางโรงแรม ทางโรงแรมตองขอขอบพระคณเปนอยางยงทไดใหคะแนนสงทสดในทกดานกบทางโรงแรมทางเรามความหวงเปนอยางยงวาจะไดมโอกาสรบใชคณ Mamodt อกในครงตอไปอภวรรณ หาญทะนพงศผชวยผจดการแผนกตอนรบสวนหนา

Dear Michael Thank you for taking the time to rate us at the Novotel Marina Sriracha & Koh Si Chang . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I thought it would be great to reach out to you personally, as feedback such as yours is important to us. May I ask your kind is there any possibility or any other way that our hotel can contact you to get more detail we can improve and I hope that you will give us the opportunity to better serve you in the near future.Sincerely,Apiwan Harntanupong Assistant Front Office Manager

Dear STRAKA,Thank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear Cindy,Thank you for taking the time to tell us about your experience at the Novotel Marina Sriracha & Koh Si Chang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apiwan Harntanupong Assistant Front Office Manager

Dear kambiz,Thank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with regards to location and staff service.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager

Dear Pothiya,Thank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear KanjanaThank you for taking the time to provide us the great score at the Novotel Marina Sriracha & Koh Si Chang.We look forward to welcoming you again soon.Best regards,Apiwan HarntanupongAssistant Front Office Manager

Dear Value guest,Thank you for taking the time to rate us at the Novotel Marina Sriracha & Koh Si Chang . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I thought it would be great to reach out to you personally, as feedback such as yours is important to us. May I ask your kind is there any possibility or any other way that our hotel can contact you to get more detail we can improve and I hope that you will give us the opportunity to better serve you in the near future.Sincerely,Apiwan Harntanupong Assistant Front Office Manager

Dear Kanyapapat Thank you for taking the time to provide us the great review from your stay at the Novotel Marina Sriracha & Koh Si Chang.It's a pleasure to know that you had a great experience with regards to room and food.We look forward to welcoming you again soon.Best regards Apiwan HarntanupongAssistant Front Office Manager

Dear Khun Tawan,Thank you for taking the time to share your feedback with us following your recent stay and for highlighting your experience.I am sincerely sorry and disappointed to hear about your parking experience with us and can assure you this is not normal service and is not indicative of the usually high standards of service, care and attention to detail we deliver to our guests. I will indeed follow this up to understand what took place and how we can avoid this from happening again.We thank you once again and we do hope to have the opportunity to welcome you back again soon.Best Regards,Naz Dhanyakittikul (Mr.)Assistant Front Office Manager

Dear Khun Kamonporn,Thank you for taking the time out to share with us your feedback following your recent stay, we are delighted to see that you had a wonderful stay and I know that the team really will be thrilled to see that they made an impact as well. We do hope to see you back again here at Novotel Marina Sriracha & Koh Si Chang on a future occasion, until then we wish you all the very best.Best Regards,Naz Dhanyakittikul (Mr.)Assistant Front Office Manager

Dear Khun Vipavee,Thank you for taking the time out to share with us your feedback following your recent stay, we are delighted to see that you had a wonderful stay and I know that the team really will be thrilled to see that they made an impact as well. We do hope to see you back again here at Novotel Marina Sriracha & Koh Si Chang on a future occasion, until then we wish you all the very best.Best Regards,Naz Dhanyakittikul (Mr.)Assistant Front Office Manager

เรยน คณ Santi,กราบขอบพระคณเปนอยางยงสำหรบความคดเหนของทานเกยวกบการเขาพกท Novotel Marina Sriracha & Koh Si Chang ทางโรงแรมรสกยนดเปนอยางยงททราบวาทานพงพอใจในโรงแรมของเรา เราจะนำความเหนของทานแจงใหทมงานทราบ และมนใจวาความเหนตอบกลบนจะเปนสงททำใหใหทมงานทกคนมกำลงใจในการพยายามปรบปรงคณภาพการบรการอยางตอเนองตลอดไป เราหวงวาการมาเยยมเยอนในครงตอไปของทานจะเปนทนาพอใจเชนเดยวกบทผานมา ขอแสดงความนบถอ รงศญา ศรสข (กาฟว) Duty Manager

Dear Yuko,We very much appreciate your feedback regarding your stay at the Novotel Marina Sriracha & Koh Si Chang.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rangsiya S. (Garfield) Duty Manager

Dear Myung Kyung,Thank you very much for your lovely review during stay with us at Novotel Marina Sriracha and Koh Si Chang.We are delighted to read that you had a enjoy stay, like our staff breakfast and room.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rangsiya S. (Garfield) Assistant Premier Lounge Manager

Dear Mee,We very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang. We are sorry to hear your experience during your stay about breakfast that were below your expectations. I will share your comments with our team and ensure this issue will be improved. We strive to improve the quality of our services. We very much look forward to your return and to continue to exceed your expectations.Sincerely,Rangsiya S. (Garfield) Assistant Premier Lounge Manager

Dear Kimura,Thank you for taking the time to rate us at the Novotel Marina Sriracha & Koh Si Chang . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I thought it would be great to reach out to you personally, as feedback such as yours is important to us. May I ask your kind is there any possibility or any other way that our hotel can contact you to get more detail we can improve and I hope that you will give us the opportunity to better serve you in the near future.Sincerely,Rangsiya S. (Garfield) Assistant Premier Lounge Manager H9775-FO2@accor.com

Dear Lee Soo Hwei,We very much appreciate your feedback regarding your stay at the Novotel Marina Sriracha & Koh Si Chang.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as the previous one.Sincerely,Rangsiya S. (Garfield) Assistant Premier Lounge Manager

Dear Thank you so much for taking the time to rate us at the Novotel Marina Sriracha & Koh Si Chang. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as the previous one.Sincerely,Rangsiya S. (Garfield) Assistant Premier Lounge Manager

Dear wai Hung ,We very much appreciate your comments regarding your stay at the Novotel Marina Sriracha & Koh Si Chang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rangsiya S. (Garfield) Assistant Premier Lounge Manager

เรยน คณ CHOOWICHIEN,กราบขอบพระคณเปนอยางยงสำหรบคะเเนนของทานในการเขาพกท Novotel Marina Sriracha & Koh Si Chang ทางโรงแรมรสกยนดเปนอยางยงททราบวาทานพงพอใจในโรงแรมของเราเราจะนำคะเเนนของทานแจงใหทมงานทราบ และมนใจวาความเหนตอบกลบนจะเปนสงททำใหใหทมงานทกคนมกำลงใจในการพยายามปรบปรงคณภาพการบรการอยางตอเนองตลอดไปเราหวงวาการมาเยยมเยอนในครงตอไปของทานจะเปนทนาพอใจเชนเดยวกบทผานมาขอแสดงความนบถอรงศญา ศรสข (กาฟว)Assistant Premier Lounge Manager

เรยน คณ SIRIPORN ,กราบขอบพระคณเปนอยางยงสำหรบคะเเนนของทานในการเขาพกท Novotel Marina Sriracha & Koh Si Chang ทางโรงแรมรสกยนดเปนอยางยงททราบวาทานพงพอใจในโรงแรมของเราเราจะนำคะเเนนของทานแจงใหทมงานทราบ และมนใจวาความเหนตอบกลบนจะเปนสงททำใหใหทมงานทกคนมกำลงใจในการพยายามปรบปรงคณภาพการบรการอยางตอเนองตลอดไปเราหวงวาการมาเยยมเยอนในครงตอไปของทานจะเปนทนาพอใจเชนเดยวกบทผานมาขอแสดงความนบถอรงศญา ศรสข (กาฟว)Assistant Premier Lounge Manager

เรยน คณ Anonymous,กราบขอบพระคณเปนอยางยงสำหรบความคดเหนของทานเกยวกบการเขาพกท Novotel Marina Sriracha & Koh Si Chang ทางโรงแรมรสกยนดเปนอยางยงททราบวาทานพงพอใจในโรงแรมของเรา เราจะนำความเหนของทานแจงใหทมงานทราบ และมนใจวาความเหนตอบกลบนจะเปนสงททำใหใหทมงานทกคนมกำลงใจในการพยายามปรบปรงคณภาพการบรการอยางตอเนองตลอดไป เราหวงวาการมาเยยมเยอนในครงตอไปของทานจะเปนทนาพอใจเชนเดยวกบทผานมา ขอแสดงความนบถอ รงศญา ศรสข (กาฟว) Assistant Premier Lounge Manager

เรยน คณ ARJAREE,กราบขอบพระคณเปนอยางยงสำหรบความคดเหนและขอเสนอแนะของทานเกยวกบการเขาพกท Novotel Marina Sriracha & Koh Si Chang ทางโรงแรมรสกยนดเปนอยางยงททราบวาทานพงพอใจในบรการของเราเราจะนำความเหนของทานแจงใหทมงานทราบ และมนใจวาความเหนตอบกลบนจะเปนสงททำใหใหทมงานทกคนเพยรพยายามปรบปรงคณภาพการบรการอยางตอเนองตลอดไปขอขอบพระคณอกครงทกรณารวมแบงปนประสบการณ และเราหวงวาการมาเยยมเยอนในครงตอไปของทานจะเปนทนาพอใจเชนเดยวกบทผานมาขอแสดงความนบถอรงศญา ศรสข (กาฟว)Assistant Premier Lounge Manager

Dear Ricky,Thank you very much for your fantastic feedback during stay with us at Novotel Marina Sriracha & Koh Si Chang.We are delighted to read that you had a nice stay, like the the premier lounge and the roof top bar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you again soon.Sincerely,Rangsiya S. (Garfield)Assistant Premier Lounge Manager

Dear Mr.Hans Birk Enggrob,Thank you very much for your wonderful feedback. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back to our hotel very soon!Sincerely,Rangsiya S. (Garfield)Assistant Premier Lounge Manager

Dear TOSHIOKU,Thank you very much for your rating during your stay with us at Novotel Marina Sriracha & Koh Si Chang. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Rangsiya S. (Garfield) Assistant Premier Lounge Manager

Dear Direk, Thank you very much for your wonderful feedback.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Rangsiya S. (Garfield) Assistant Premier Lounge Manager